All SocialPilot Reviews

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Jess

Telecommunications, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed February 2024

Its a great value for all it can do

User Profile

Cindy

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

SocialPilot Review

SocialPilot is amazing! What is really brilliant about this software is that it can generate fresh content for me to post to my social media pages, as if I was the one that came up with it! The curated content that SocialPilot software provides even includes blogs, which are already written up by various different authors on the subject of my choosing, so I can use those blogs as a form of advertising for my business products and services. I usually line up and schedule my content to my social feeds for when I know that I will either be stuck in a meeting or for the hours in which I know I will be asleep. So the fact that SocialPilot makes postings for me on my behalf even when I am too busy to do so, counts very much in their favor! I love how SocialPilot does most of the work for me!

PROS

What I like most about SocialPilot software is that it saves me time! I have connected my Facebook, Twitter and LinkedIn social media accounts to SocialPilot and I manage my accounts directly from the dashboard! This software is smart and easy to use. It is designed in such a fantastic way that anybody can learn to use it. It is so easy to schedule posts to my various social media platforms ahead of time I just love the efficiency of SocialPilot!

CONS

What I like least about SocialPilot software is that it does have such an immense amount of control and visibility into my social media accounts. This software frees up my time immensely, even providing me with analytics for each one of my social media accounts which is great. I can even add a team member who can create content for me to my accounts which I don't really like. I simply don't trust anyone else enough to let them do postings to my social media accounts and make it seem like I was the one that posted it. I do need to approve all those posts first which does eliminate the worry to some degree, but I dread the day that a disgruntled employee or an ex could still slip through the cracks and post to my social pages. Nevertheless, I love it and I highly recommend SocialPilot!

Vendor Response

Dear Cindy, thanks for leaving us such a wonderful review. We are thrilled to know that you find SocialPilot smart and easy to use software; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again

Replied May 2020

Anonymous

1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

A solid social media marketing tool

SocialPilot has been a powerful tool to manage and grow my social media channels, as well as an avenue for me to continuously promote my content on social.

PROS

There are many things I like about SocialPilot. If I were to narrow it down to 3, I'd mention the ability to connect and manage multiple social media platforms, the "post recycling" option to repost something several times on a later day and the browser extension.

CONS

The "post recycling" feature is a valuable asset for all those creating evergreen content for the fact that it lets you promote a piece of content on social media today, as well as on several future dates (something that's missing from the likes of Buffer and Hootsuite). However, the feature could be improved further. In fact, there's a limit to the number of reposts. This means that every now and then, you'll have to log in to your SocialPilot dashboard to add new dates. Other schedulers like MeetEdgar and SocialBee have enhanced this feature by enabling users to automatically recycle posts without having to continuously add new dates manually.

Reason for choosing SocialPilot

It seemed to have a wider array of features

Reasons for switching to SocialPilot

I was looking for something that had more features but still had a good price

Vendor Response

We're thrilled you enjoyed the "Post Recycling" feature; we like making our customers happy at SocialPilot! Thanks for leaving the positive review. I hope to see you again soon.

Replied May 2020

Sarah

Individual & Family Services, 1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

FUNCTIONALITY

3

Reviewed March 2019

Social Pilot Crashes and Burns

At first I loved it, then I saw that it just didn't do what I needed it to do or expected it to do. Even as a paying client, there were constant problems with the app crashing while in the middle of trying to compose visual posts.

PROS

I loved the apps connection to Unsplash photos to help with visual posts and I liked that I could schedule posts.

CONS

The app contstantly crashed or would not bring up photos. There was no way to go back to edit a visual post, you have to start completely from scratch. Many times, my scheduled posts wouldn't post. If editing a verbal post after you schedule it to go on multiple accounts, you had to make the edit for each of the accounts. A lot of time was spent editing one post for 3 different accounts. The visual posts also weren't compatible with instagram as far as size goes. So, I had to cut out much of many of the pictures because they were too big for instagram

Vendor Response

Dear Sarah, Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do better. Please feel free to reach out to support@socialpilot.co. We want the opportunity to investigate your feedback further and would love to make things right if you give us another chance. Thanks, Jimit

Replied May 2020

mattia

Marketing and Advertising, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

One of the best

Generally positive experience. Socialpilot remains one of my favorite tools for managing minor social networks but sometimes also for the main ones (facebook and instagram).

PROS

a very complete and constantly updated tool that allows you to manage and plan posts on the main social networks. The tool allows management of multiple professionals with the same roles or different roles, also facilitating teamwork without ever overlapping roles. Also good on the updates and reports.

CONS

nothing in particular except the fact that now all social networks are releasing their management tools that overshadow these secondary tools but which remain essential for the management of all social networks that do not include a native tool.

Reason for choosing SocialPilot

I use them all based on the social network to be managed, the objective to be achieved and the type of communication campaign.

Reese

Music, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

The most simple yet comprehensive social scheduling tool we found!

We can now just spend a block of time loading up the queue instead of tricking out posts everyday, and logging in and out of multiple accounts on multiple platforms.

PROS

This is SO easy to use, select an image, enter copy, which you can customize for each platform all in one place, it recognizes tags per platform, we can repeat posts, reshare, schedule or post immediately, we can create groups based on product/business lines, it is just SO intuitive and easy to use! No more logging in and out of multiple accounts on multiple platforms.

CONS

Every now and again the IG account connection can disconnect, and every so often a tag in a post will keep the post from pushing, but it's not often enough to be aggravating, easily fixable.

Reason for choosing SocialPilot

Pricing on many was too high for just a few accounts with one login/user.

Sharlette

Mental Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Never Looking Back

I left Hootsuite and purchased the SocialPilot annual membership and so far I am very happy with the software. SocialPilot is easy to use, organized, intuitive, functional, affordable and makes my life easier. I wish I switched months ago!

PROS

SocialPilot is easy to use and organized. All the features I need are on the screen and accessible. I love how intuitive the features are like planning a schedule, generating hashtags and looking at analytics. I also like that you will see all of your posts and any errors before the content goes out.

CONS

I wish you can track fundraisers on Facebook and Instagram. Having this feature can help track fundraising events and address social donors.

Reason for choosing SocialPilot

Great reviews, personal recommendation and the offer for a free trial + demo.

Reasons for switching to SocialPilot

Hootsuite was too expensive and no longer served me.

User Profile

Dan

Verified reviewer

Automotive, 1,001-5,000 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed April 2021

Content Curation Without Limitation

My overall experience with SocialPilot was good. I would use the product in the future.

PROS

The integration was quick and easy but the best part of using SocialPilot was having an endless stream of content. Any social media manager knows that having a bank of content is necessary and difficult to uphold. SocialPilot came to the rescue with their queue of content. This stream allows the user to search for relevant content and add it to your calendar. Simple!

CONS

At the time, the dashboard needed some work. It needed more options at your fingertips. I'm sure they've updated since then.

Reasons for switching to SocialPilot

Sprout Social is overrated, in my opinion. It has a big name and does basics but I needed something that was more robust (but not enterprise level).

Julie

Marketing and Advertising, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed July 2019

Decent social platform

PROS

Easy and intuitive to use, does almost everything except Instagram.

CONS

You couldn’t post to Instagram and the one time I tried to contact their customer service, they weren’t super helpful.

Reason for choosing SocialPilot

I chose Vendasta reputation management platform over socialpilot because you can post to Instagram from Vendasta.

Vendor Response

Hi Julie, Thanks for your excellent review. We are thrilled to know that you find SocialPilot easy and intuitive to use. We also have introduced direct posting to Instagram using SocialPilot and Zapier Integration. You can now trigger your scheduled image as well as link posts to be directly published on Instagram. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thanks, Jimit

Replied May 2020

John

Entertainment, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

The best social media scheduling platform

It would say overall that is one of the platforms that make my business work smoother and more effectively

PROS

Pricings that make sense, all tier A social media supported with native app scheduling and premium support! What do you need more? Speaking for myself, nothing! Also the customer support is amazing.

CONS

It could be have some coupons or discounts for dedicated members from time to time.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

Wais-Benin

For me, it's a good publishing software at the moment despite the difficulties it faces

PROS

It is a fantastic software for publishing and managing publications on several social networks.

CONS

What is less appreciated about this software is the delay in automatic publication on some social networks such as Instagram

Abigail

Architecture & Planning, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed December 2016

Simple and Cheap Social Media Management Software

Social Pilot is a simple social media management tool, I decided to sign up for the free plan to get a feel of the software, in comparison to other SM Management tool. The signup process was easy and I linked my Tumblr, Facebook page, and twitter profile, after which I added my daily posting schedule to each SM account. I liked the Pinterest and Instagram option available. Other accounts SM profiles allowed includes: LinkedIn, Google +, VK and Xing. Social pilot works like buffer and Hootsuite. To test the feeds feature I had to upgrade my account or start a free trial, sadly, I couldn't start a trial because of' 'Sorry trial membership is not available in your country.' It seems rather ridiculous that upgrades are allowed in my country but the trial isn't? I can't say I've had this experience with any other SM Manager. The content curation didn't really provide me with relevant posts as I was testing this on my book blog and there wasn't any entertainment or literature option among the suggested posts categories. In comparison to other social media managers such as Buffer, Hootsuite, Swift Social and others, Social Pilot doesn't really stand out. Its strong point, however, is its cheap price, the basic plan is $4.99 compared to buffer and HootSuite's $9.99. And while I think it has a lot of potential, it still needs a unique feature that would distinguish it from other softwares in the market.

PROS

Social Pilot cheaper than most SM Management software in the market, and can be a cheaper alternative to Buffer and HootSuite.

CONS

I really dislike the fact that my "country" supports the free plan and paying for upgrades but doesn't support the free trial.

Vendor Response

Hi Abigail Thanks for sharing your review. The reason for not having a trial in few countries is that, we have some past spamming history from such specific country users. A genuine user's like you, send us a support request for trial activation and we normally activate that. Feel free to email us if you want to access the trial. We have added many unique features like social media calendar, bulk scheduling, custom FB branding and we are still making our tool more usable. Once again, thanks for our review. Keep sharing your feedback to our support email address and we are more than happy to answer you.

Replied December 2016

Divaldo

Consumer Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Great Social media managment software

In a very simple and practical way, it managed to manage more than 5 social networks at the same time, managed to create access for other users and only have access to their social networks, which is an excellent feature.

PROS

For a long time social pilot was the number 1 choice for managing social networks due to its ease of use, excellent features and excellent support, I say that because being able to talk to a human being is very difficult nowadays in online services.

CONS

I didn't identify any point to improve, maybe the price could be more flexible.

Anonymous

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2019

I love the simple, clean navigation.

PROS

I tried a bunch of social marketing solutions while searching for one that fit me and my companies. In searching, I found SocialPilot. I love the simple, clean navigation. It's reminiscent of the old Facebook, so it's incredibly easy to learn to navigate, to add feeds/social pages, and to check out the graphs and analytics. Compared to their competitors, the pricing is at a great level for small to midsize businesses. The repeat posting tool is awesome for book releases and sales where we're posting the same thing for days in a row on different pages to drum up reader interest.

CONS

They are still working on becoming a Facebook partner to allow direct posting to Instagram. Where most of their competitors have already either done this or worked out alternative ways of posting to Instagram, SP lags behind. As a company, we've noticed IG is becoming really popular for branding and marketing, so this is an imperative feature that needs to be sorted ASAP. Occasionally bulk scheduling fails, and there isn't a notification or queue alert to let you know something failed. A better way to quickly see where you need to do a repost to get it to go through would be a great option to add.

Vendor Response

Hi there, Thanks for the wonderful SocialPilot review. Excited to know you found SocialPilot and just loved the simple and clean navigation. We always focus on how we can make it a better tool each day for users like to you to love it :) We definitely understand the need of having direct Instagram publishing and are aware of the fact that it is a much needed platform. We ourselves are pushing on that fact with Facebook to give us access. Thanks, Jimit

Replied April 2019

Miguel

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed April 2018

A pretty good Social Media tool

Excellent inexpensive social media tool.

PROS

- You can connect a lot of profiles from different social media accounts. - The analytics are really useful - quite inexpensive, compared with other similar tools

CONS

- no instagram posting - in a team, you cannot comment on a post already made, to make exchanges - I am having a lot of problems posting in facebook profiles.

Vendor Response

Hi Miguel, Thanks for your wonderful review on SocialPilot. Glad to know you like SocialPilot! We are in communication with the Facebook team about giving us access to Direct Instagram Posting. We need to have the partnership to do that, there's a procedure to follow, so as soon as it's done, we'll get Instagram posting at SocialPilot. About commenting on a Team-members post we'll surely add this to our suggestions list. Also, I see that you are not very much happy with the customer support. Did you face any problem? I would like to amend of what difficulties you faced, please let me know! Best Regards, Jimit

Replied April 2018

Anonymous

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

SocialPilot has allowed me to completely automate my posts on Twitter, Facebook, and LinkedIn.

PROS

It has several small features that will make your life easier. For example, if you want to post on Twitter about an interesting blog post, simply copy the URL in the are for the message and SocialPilot will automatically retrieve any photo or diagram used in the blog post for you to include in your tweet. How cool is that?

CONS

If you use social networks a lot, you probably noticed that some socials use many hashtags (e.g. Instagram) and some do not (e.g. Facebook). Unfortunately, if you use SocialPilot to schedule your post, there is no way to tell the system, please remove the hashtags before you post on a social network that does not use hashtags (e.g. Facebook).

Vendor Response

Hi there, Thanks for your wonderful review. Glad to know it makes your life easier. We definitely understand the need of having this and that is the reason we are working on the Advance post feature, where you can create different posts for different social networks at the same time. We'll keep you posted with the updates. Best, Jimit

Replied October 2018

User Profile

Ouattara

Verified reviewer

Telecommunications, 201-500 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Manage your social networks with an easy to use tool

I used SocialPilot and I really liked it, especially because of its simple and intuitive interface. It is easy to use. You don't need to be a professional. With its many features, SocialPilot is an option to consider for managing your social networks

PROS

With a fairly competitive market, SocialPilot still manages to do well. I like its dashboard, simplified and uncluttered. It allows easy handling, even when you are a beginner. Despite this small user-friendly interface, SocialPilot has many features. scheduling publications, performance analysis, team collaboration, ad management, etc., everything is there. Also, it is possible to integrate the majority of social networks, TikTok, Facebook, Instagram, Pinterest, and others. With its wide range of services, SocialPilot manages your online presence

CONS

Sometimes, some page loading problemsPrice a little higher than some competitors

Ben

Non-Profit Organization Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Super easy social post management system

We use SocialPilot to manage our social media accounts.

PROS

SocialPilot is perhaps the simplest social media managment platform I've used in a long time. It feels plain, but that's a good thing. There's no fancy UI to distract from the (at times) stressful task of scheduling social media posts. And you can post accross different social accounts with a single click from the same dashboard. It's really nice. I also like that SocialPilot works really well on mobile. If I'm in a pinch and need to schedule some posts on the road, it's quite easy to do.

CONS

Sometimes SocialPilot's simplicity becomes a barrier to productivity. For example, it's easy to tag others on Twitter, but that doesn't work on Facebook. You have to manually update tags on your social page after they've posted. It can be a huge timesink if you are managing multiple accounts. However, if you're handling more traditional social media accounts, then the performance gains of SocialPilot's simplicity are definitely worth it.

Vendor Response

Hi Ben, Thanks for your wonderful review on SocialPilot. Glad to know you like SocialPilot's simplicity. We thrive to make it simple and easy to use. About tagging on Facebook - We do have it now in SocialPilot. You can very easily mention the pages/people you want to on your Facebook post when scheduling them from SocialPilot. Let us know if you need any help in guiding you how you can do this. Thanks, Jimit

Replied April 2019

Travis

Online Media, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Great for social media platforms!

My overall experience with SocialPilot has been wonderful. It has made making posts on my social media accounts easier for me.

PROS

I like how I can add all of my social media accounts into this. I like how I can post all of my updates without worrying about running out of limits. I also really like how easy it is to use.

CONS

There is nothing at all that I dislike about SocialPilot. I like everything that it has to offer. Everyone needs to give this a try.

Vendor Response

Hi Travis, Thanks for leaving us such an excellent review. We are thrilled to know that SocialPilot has made making posts on social media accounts easier for you; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Replied May 2020

User Profile

Beverley

Verified reviewer

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2018

Simple and straightforward to use

Affordable, easy to give clients access to their accounts and to give team members access to specific groups.

PROS

The "Group" function is great. You're able to assign social media accounts to their own group, so having a broad overview of what you're posting for each company on different platforms is only one click. I also enjoy the "Curated Content" which makes it easy to find relevant articles and links to share with your audience.

CONS

There's still some bugs that could be ironed out and some suggestions to take into consideration. - No option to view empty queue spots on the calendar view - No option to continually schedule posts to one social media account (you always have to click the account you want to publish to)

Vendor Response

Hi Beverly, Thanks for your wonderful review on SocialPilot. Glad to know you find SocialPilot a simple tool to use and the features to be intuitive. We'll definitely add these suggestions to our list. Happy SocialPiloting Regards, Jimit

Replied January 2018

User Profile

Suzanne

Verified reviewer

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Designed for Collaborative Work with Client to Easily Accomplish Social Media Marketing

SocialPilot saves time and resources by allowing bulk uploading and scheduling of posts. Clients feel involved and given a sense of ownership (for those who want this level of participation), by seeing how their information is being managed.

PROS

Easy to use, no unnecessary learning curve for managers, team members, and customers due to the design of the user interface. Set up and scheduling can take place immediately, once an account has been created. Less bulky as some of its competitors.

CONS

Perhaps there are too many benefits in the sense that clients could possibly learn how to perform social media marketing software and decide they could do their own work without the need for a freelancer. Otherwise, this software functions as described.

Vendor Response

Hi Suzanne, Wow, thanks for being such a wonderful SocialPilot user and for your awesome review. Excited to know SocialPilot proves out to be a great tool for you and helps you manage your social media marketing very easily. We are always on the run to make SocialPilot a better tool to use each day and having users like you is a boost to our hard work and dedication to become the most efficient tool out there. Thanks once again! Best Regards, Jimit

Replied May 2018

User Profile

Josh

Verified reviewer

Religious Institutions, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2018

A nice way of keep tabs on your Social Media Presence

PROS

I started with this company when they were brand new and waited through some of the growing pains for new features to come. This is a great option if looking for a less expensive option than some of its competitors. Pros: -Schedule posts for your social media accounts -Easily work with a team on assigning tasks and getting things posted - Ability to have a pool of ready made posts and allow Social Pilot to church what to post according to your schedule - Less expensive than some competitors

CONS

This being a somewhat newer company to the game, some of there features feel like they are lacking or aren't a well polished as some of its competitors like Hootsuite. It is a little clumsy to try and post something other than text, pictures, or video. And even posting those feels a little clumsy.

Vendor Response

Hi Josh, Thanks for your review and glad to know you are using SocialPilot since our early days. We are always on the run to make SocialPilot a better tool. We'll definitely take in your suggestions and try to make advancements and not make it look clumsy. Thanks, Jimit

Replied October 2018

Lydia

Online Media, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Great Value!

Value for the money. Other schedulers with similar features are out of my budget. Now that I'm scheduling posts on a regular basis, I'm seeing starting to see more blog hits for social media. Without Social Pilot I wouldn't be able to do it.

PROS

There's a learning curve, but once mastered the software is very easy to use. It is so convenient to be able to write a blog post AND schedule all the social media promos at one time. The calendar feature helps me visualize my post schedule and the drag and drop feature makes rescheduling extremely easy. I prefer to schedule rather than put posts into a queue but the times I've used the repeat post feature (publish X times in Y days) it has been easy to set up.

CONS

I gave up on trying to post to Google Plus (not a real hardship, but other bloggers may want this functionality). It would be nice to be able to bulk edit posts that were scheduled at the same time, but I've learned to be double check and edit BEFORE hitting publish.

Vendor Response

Hi Lydia, Wow, that's an awesome review! Thanks for such an amazing review on SocialPilot. Really pleased to know SocialPilot is your go-to tool for fulfilling your social media needs and you are getting results too. We'll surely add your suggestion to bulk edit posts that are scheduled for the same time. Regards, Jimit

Replied January 2018

Rachael

Consumer Electronics, 51-200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed January 2019

Occasional User

I was hoping last time I used this program that the brand might implement a hashtag search engine. Not sure if the basic service offers that now (it might).

PROS

It performs its basic functions very well, especially when managing many social media accounts for one brand or across two brands. It's good for busy teams with a lot to post, and excellent for people who like to plan. The program also allows you to post the same message a couple days in a row, which not all programs like it will.

CONS

Last time I used the software there was a good amount of room for improvement relating to video uploads. Sometimes my program froze when I tried to even open a video file while I had SocialPilot open at the same time. I assume that's better now.

Vendor Response

Dear Rachael, Thank you so much for taking the time to leave us this fantastic review. We are glad to know that SocialPilot is excellent for people who plan and are useful for busy teams with a lot to post. We'll take your words and work for improvement relating to video uploads. We are always on the run to make it a better tool and resolve the issues/bugs/errors to make it a robust tool. Thanks, Jimit

Replied May 2020

Marshall

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

The Best Modern Platform for Small Agencies

PROS

This is an excellent solution for people who have multiple clients to manage. You can request access to your client's accounts, invite them to review posts and work on their own accounts, group their accounts into groups, set automated posting schedules, import feeds, etc.

CONS

This software is week on the integration side. Integration into Feedly without the use of a 3rd party tool is a major drawback. They should reach out to other platforms that agencies use to build a relationship.

Vendor Response

Hi Marshall, Thanks for your amazing review. We are glad to know you find SocialPilot as one of the best platforms. We'll surely look into integrating with more third party tools. Thanks for your suggestion. Regards, Jimit

Replied January 2018

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