Sonar Software

Sonar Software

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About Sonar

SendSonar is a cloud-based solution designed to help businesses automate processes for sending messages across digital platforms to promote marketing campaigns and increase customer engagement. Key features include feedback collection, mass texting, collaboration and Facebook integration. Teams using SendSonar can add a messaging button to websites by pasting a line of code for facilitating communication with customers. The centralized platform stores client details, allowing users to send personalized messages to upsell products, receive feedback and build customer relationships. Additionally, it comes with canned responses, navigation functionality and keyboard shortcuts for increased efficiency. SendSonar's dashboard helps gain insight into customer activit...
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Sonar User Reviews

OVERALL RATING

Showing 1 review

Ben

Company size: 51-200 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2019

Great Product - EXCELLENT Support

Pros

Sonar's out-of-the-box setup is basically perfect. Unlike many SaaS products we've used in the past, this required very few customizations to work smoothly, and everything was excellently handled by their incredible support/success team. I received quicker service than I typically receive from my internal IT team.

Cons

Some of the salesforce syncing has been finicky, but I'm pretty sure 90% of that is due to our customized Salesforce settings and not Sonar's fault. But the workarounds are very minor, so everything is logged and trackable.