--- title: "Spike Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Spike. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Spike is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/spike-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / [Spike](https://www.softwareadvice.com/marketing/spike-profile/) / Spike Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/spike-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/spike-profile/alternatives/) # Spike User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 45 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 33 reviews (73%) - 4 stars: 9 reviews (20%) - 3 stars: 3 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Set up and integration was simple - it's great to have my google calendar right there to toggle over too without opening another app on my phone. - We use this software to unify common emails, with advanced messaging that integrates better additional functionalities for an improvement in productivity that is frequently carried out, especially when we address communication issues, in order to acquire a sophisticated context, for each one of the conversations that are usually established internally in the company, above all to reduce the clutter of data and messages that are made daily, in order to offer a much faster and more solid service. - The learning curve has been very shallow (i.e. I've learned a lot / feel comfortable using Spike in a short time) and I'm really enjoying using the App! ## Spike customer reviews Showing reviews 1-25 of 45 (page 1). ### A Chat-Like Approach to Email Management - Overall rating: 5/5 - Reviewer: Jeffry T. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I love the approach that Spike take on email management. It uses chat-like interface from mobile chat apps that we grow to love so much. It minimizes the clutters that we get from normal email conversations. Plus Spike is free for non-business email accounts. #### Cons Spike could take hints from other email clients to improve its user interface. #### Vendor response Thanks for your love, Jeffry. Spike's conversational style of email makes professional communication a breeze. If you have any questions, feel free to chat with us at chat@spikenow.com Replied May 2023 --- ### Great value for money - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using it for less than 6 months but I've found it so easy and user friendly. Feels like I'm using whatsapp for email. Which is so great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros That I can see when someone has opened my email and I can respond to emails as if I'm on whatsapp. Not be a robot like when I use other sites. #### Cons When you send the email to multiple people, I'd like to see which individual viewed the email. Not that if one person viewed it, I'll have the impression that everyone else did which is false and feels misleading. #### Reasons for switching to Spike I feel like a robot when I use it. #### Vendor response Hi there, we're glad you're enjoying Spike's powerful inbox and conversational email app. Feel free to spread the joys of productivity by sharing Spike with colleagues and friends. Currently, our unique feature "Read Receipt" works only on emails that are 1to1 and not on multiple people, we've upvoted this idea with our dev team to consider in future updates. If you ever need assistance, we're here: chat@spikenow.com Replied May 2023 --- ### Spike alters the conents of you mail or charges $144 to "allow" you unaltered email. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible. Their business approach is misleading - they actually alter the contents of your emails without clearly stating they will do so. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It looks nice. Pretty UI. Email organization is ok for a single email address *IF* you don't care about your in-email branding or your own signature. #### Cons The problems start with multiple accounts. I tried with my personal one, my company one and one I use from a client of mine. The organization got very confusing when one person wrote to more than one of my accounts. It got worse when I wanted to write a new email to a person who wrote me at more than one account. It was an utter mess. But the reason I give this such a bad review is that what they did not tell me was that they remove my branding - my signatures and replace them with their advert. This was not clearly stated anywhere - I discovered it when I wrote myself a test. I did eventually find in their pricing table that Free accounts don't get "custom signatures". I also found that to use MY branding I am expected to pay them $144. #### Vendor response Hi there, Spike email app has improved productivity and communications for thousands of teams. We are sorry that your experience was not according to your expectations. If there is any way we can assist with anything, please let us know! Feel free to send us a message at pro@spikenow.com. Replied May 2023 --- ### Not your regular email management app - Overall rating: 5/5 - Reviewer: Amy M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Spike gives me the liberty and flexibility i need to not just handle mails but also to collaborate with colleagues, share files amongst ourselves, organize chats and enjoy the use of A.I in increasing my productivity. #### Cons Absolutely nothing! It's amazing good and easy to use. --- ### Go To Tool for managing your work/home - Overall rating: 5/5 - Reviewer: Niko P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far I love being able to manage multiple calendars/email accounts and using the "NOTES" feature for having information at a quick glance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ability to have it setup on multiple devices so you have access to the information when you need it. Being able to "PIN" items for quicker access. also the ability of finding any attachment based on a specific contact. #### Cons having the ability to use the "REPLY ALL" being more accessible and not have to hunt for it. #### Vendor response Keep enjoying Spike, Niko! If we can ever help with anything, feel free to message us at chat@spikenow.com or follow us on @SpikenowHQ on Twitter for updates and great tips Replied May 2023 --- ### Hop cuts out all the clutter while allowing you to see all all the conversations in a clean view. - Overall rating: 5/5 - Reviewer: Adam C. - Verified reviewer: Yes - Industry: Financial Services - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Hop allows for clearer communication and saving time spent on email. Allows for better context with a previous contact as well. I have saved a lot of hours on email, and a better experience then browser based email, or any other app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hop helps reduce the amount of time spent on email. Hop works faster then any email client, and I have tried every one that I could find! The Priority Inbox vs Other inbox saves a lot of time sorting what is important and not important. If others are using Hop as well, it creates a realtime chat between each other. It also allows for encrypted messages between users, which is great when sending sensitive information. #### Cons Not much, would like a few other small features like Auto Snoozing, and location based reminders. But really, they have the best email client, and now that desktop will be available, it will be the best solution on your smartphone, tablet, and desktop. #### Vendor response You got it, Adam! Spike is all about helping you clear out the clutter in your Inbox faster and making the way you email so much more efficient. If you ever need any technical assistance, we're here: chat@spikenow.comšŸ˜Ž Replied May 2023 --- ### Hop saves a lot of time and is fun to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Best email "triage" functionality I have ever seen - Lots of small features that save time - Very clever designed features to find the piece of information you need - Integrated instant messaging #### Cons - The user interface is a little different to the standard email clients, so you have to get used to it. But once you figure out (I still find more "hidden" features that I did not know of every once in a while) all the cool features you get hooked and don't want to miss it. - no desktop version yet (but in development) #### Vendor response You got it! Spike is all about helping you clear out the clutter in your Inbox faster and making the way you email so much more efficient. Keep enjoying! If you ever need any technical assistance, we're here: chat@spikenow.comšŸ˜Ž Replied May 2023 --- ### A New Perspective on Email Client - Overall rating: 4/5 - Reviewer: Jockie T. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Spike treats emails as chat conversations. It eliminates the long threads and simplifies the user interface. Spike is available in multiple platforms. It also supports multiple email accounts - free as long as they're Gmail. #### Cons Work email accounts with @customname.com are not free. Charged per email account. #### Vendor response Thanks for your feedback, Jockie. Spike currently does not charge for any custom domains (we did in the past). If you have any questions, feel free to chat with us at chat@spikenow.com Replied May 2023 --- ### The future of email - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Spike removes the parts of email that make it slow and cumbersome to use. It creates a chat like system that turns email into a messenger platform. With Spike Groups, email threads are simplified. With Spike Notes, you get a single place to collab on documents. #### Cons I wish the calendar was more robust and had a full view. I also wish there could be multiple windows open. #### Vendor response Thanks so much for your feedback! We're happy that you love the Spike email client. Regarding the calendar views, the ones offered now are Daily, Agenda & Compact, we've upvoted this idea with our dev team to consider in future updates. If you ever need any assistance, we're here: chat@spikenow.com Replied May 2023 --- ### Simple, Minimalistic, easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been great. One of the very few email clients available for mac which comes with a conversation like email thread. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The conversation like email threads are much easier to use. It's almost impossbile for you to miss any emails buried in a long thread. #### Cons The design can be improved. Also, dark mode compatibility is not available. Default fonts and colours cannot be set for email composition. #### Vendor response Hi there, thanks for your feedback and review. To switch to Dark Mode, just go to Settings> Appearance> Theme, and choose Dark... Welcome to the Dark Side. If you have any further technical questions, just drop us a message at chat@spikenow.com Replied May 2023 --- ### Fantastic - Overall rating: 5/5 - Reviewer: Laetitia M. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the fact that when I typed in the help box someone replied immediately. That was a huge eye opener. It seamlessly divides emails into priority and others. It also puts all emails from the same person or company together. By doing that you can delete all the emails at once. Not one by one. This is the biggest plus of this app. #### Vendor response Thank you for the kind words, Laetitia! We're glad you're loving Spike app and all of the productivity tools it offers. If we can ever help with anything, feel free to message us at chat@spikenow.com Replied May 2023 --- ### Chat time eith my busy boyfriend - Overall rating: 5/5 - Reviewer: Lynette B. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Spike was recommended to me by my boyfriend who works over seas. He is Ametican and uses Spike all the time. I like using it because you can chat as well as receiving emails so you can use Spike as an all in one app which is very useful. I probably do not use it to its full potential and that is because microsoft did not support it so I had to use a different email address which is google and thankfully it did support Spike #### Vendor response We're glad you're enjoying Spike's powerful inbox and conversational email client, Lynette. If you ever need assistance, we're here: chat@spikenow.com Replied May 2023 --- ### Best email client I've used - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hop keeps me on top of my game. I email much faster, never miss emails, and love snoozing. I'm able to search and find attachments very easily - major convenience and time saver. #### Cons I'm waiting for the Send Later feature to be added. Receiving read-receipt notifications would also be useful. #### Vendor response Hi there, thanks for leaving your feedback. The Schedule Sent feature works currently only on Desktops, and for further information about this, we highly encourage you to visit our robust Help Center, where you can find the article that explains it: https://www.spikenow.com/help/creating-a-message/#How-to-Schedule-a-message-to-Send-Later If you have any further questions, drop us a message at chat@spikenow.com Replied May 2023 --- ### Love it! - Overall rating: 5/5 - Reviewer: Bill H. - Verified reviewer: Yes - Product usage: Used daily for free trial - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the chat based email look. It is quick and intuitive! I like seeing when others are responding to my messages too1 #### Cons The only negative at the moment is it is web based. Looking forward to having an App for my Mac in the future! #### Vendor response Hi Bill, Thanks for leaving your review and feedback. Spike currently can be used in almost all devices. Please visit our Download page in order to download it on the device of your preference. If you ever have any questions, please drop us a message at chat@spikenow.com Replied May 2023 --- ### It works well and is beautiful - Overall rating: 5/5 - Reviewer: Raffaele B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As you can understand, my experience is absolutely positive from all points of view. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the clear and clean interface, I love simple and non-confusing things. It has everything it takes to get into the toolbox of marketing. #### Cons There are no negatives in my opinion, all I have to say is that I like it! I recommend it continuously to my co-workers. #### Vendor response Thanks so much for your feedback, Raffaele! We're happy that you love the Spike email client! That's music to our ears! If you ever need any assistance, we're here: chat@spikenow.com Replied May 2023 --- ### A User-friendly email tool for faster communication - Overall rating: 4/5 - Reviewer: Vvs V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I've had a good overall experience with the spike. It reduces inbox clutter and saves time by making, email correspondence feel like instant messaging. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Spike able to make email feel like a straightforward chat conversations appeals to me. The user interface is simple, quick and intuitive. Dedicated areas for team discussions, projects and clients. it's very convinient to have a single inbox for all e-mails, the chat style inbox speeds up communication. #### Cons Email syncing occasionally takes a little longer than with traditional clients. Search could be more effective and notifications from mobile apps can occasionally be delayed. I sometimes have trouble with attachments with spike, particularly when i update my account settings or add pictures to email signatures --- ### Best email client Iā€™ve used - Overall rating: 5/5 - Reviewer: Bakari C. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience. With Spike, I spend less time processing emails than with any other email client Iā€™ve used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Iā€™ve used five different mail clients, including Apple Mail, and none of them has made managing emails easier than Spike. You can use Spike to divide your priority for your non-priority emails, but I use the Unread and Read emails setup. Viewing my emails in the Recent pane means that I'm not distracted by the clutter of previously read and viewed emails. The Unread pane gives a clean Inbox when I'm done processing the emails, but I also click and see my read previously read emails. The ability to snooze emails is another feature not found in many email clients. The snooze feature allows me to use Spike as part of my task management processes. I can snooze emails and show them back up when I need them. Spike also has a fast search feature, so I have less of a need for saving and tagging emails to different folders. Because Spike also reveals search results of archived emails, I archive about a third of my emails so emails don't clutter my Inbox. Spike has several valuable features, including email templates, tagging, and quick responses. Best of all, Spike is free for personal use, though I would pay to use it. #### Cons Wish there was a way to click on a calendar date in an email and have it added to the Spike Calendar. Smart email folders might also be useful for Spike. #### Reasons for switching to Spike Cleaner, faster interface. #### Vendor response Thanks so much for your feedback, Bakari! We're happy that you love the Spike email client! That's music to our ears! The idea of clicking on a calendar date and creating an event is currently not supported by us, but we've shared it with our dev team to consider in future updates. Regarding the 'smart email folders' we would like you to elaborate on this and email us at chat@spikenow.com so we can review this and evaluate if this is already set up or if it's also a feature request. We are looking forward to your updates. Replied May 2023 --- ### eMail made modern, simple and transparent - Overall rating: 4/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered It's a bit of a change of approach, coming from more classical email services, but I'm finding myself drawn more and more to this app, and it has effectively supplanted my use of all other mail clients. I find the message-centred (i.e. like a chat thread) approach enlightening and very efficient. The learning curve has been very shallow (i.e. I've learned a lot / feel comfortable using Spike in a short time) and I'm really enjoying using the App! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros + The ease of use - everything is in one place, and it's easy to concentrate on the information in the messages, rather than filtering through quoted text or long emails that duplicate something already on my computer. + The modern approach - as much as business is still formal, and we value salutations and signatures, they distract from the message we are sending, and email is being supplanted by chats/blogs/... And Spike embraces this trend without losing the formality (it's just hidden) + The semi-automatic email account setup - Spike recognised (in most cases) what kind of email account I had (Gmail, or Exchange, or IMAP) and pre-filled parts of the server data (or eliminated me having to enter it at all) which made setting up accounts a breeze. + The incredibly fast customer service - The CS team is really fast (and personable, and friendly and helpful) when I have an issue. And I feel super well-taken-care-of. Not a given in today's fast moving automated world. #### Cons There are still a few growing pains, and some features are not fully implemented yet. Some things that aren't working perfectly are the calendar integration, .ics files/invitations, and sometimes Spike won't recognise the email/name I'm typing in to give me reasonable proposals.... But these are minor details in the great scheme of things, and given the age of the app, there are truly very few bugs or glitches! #### Reasons for choosing Spike This was a transition based on a new option being available, and stood in comparison to the system I was currently using. #### Reasons for switching to Spike Transparency / visibility leading to ease of use Rapid Customer Service response time Ease of transition Novel approach (topic/people focus, simplified front e #### Vendor response Thank you so much for your encouraging star ratings, Michael! Currently, RSVPs can only be answered through the desktop version, but we've upvoted this to be considered by our dev team in future updates. If we can ever help with any technical issues, feel free to message us at chat@spikenow.com Replied May 2023 --- ### Wasn't expecting to be this satisfied. It's amazing. - Overall rating: 5/5 - Reviewer: Aury F. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I wasn't expecting this much efficiency in one app. As a project manager I have to closely follow up emails and people and spike makes it a 100% easier and quicker. The look and feel of the platform makes you digest information and send it without feeling the burdensome feeling of sending an email, you feel like you're just sending a text message. It also groups media files just like WhatsApp so if you can't recall the email title, you can just click on the contact and access to the media files sent and received. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the way it takes out the extra elements in a mail like images and branding, and makes it 100% text. Which helps you get to the point and understand what need to be understood. #### Cons The searching tool could be better. It's not bad, but it's not accurate enough. #### Reasons for switching to Spike The look and feel of the platform. The "text message" feeling it gives to emails. #### Vendor response Thanks for your love and honest feedback, Aury. Spike's conversational style of email makes professional communication a breeze. If you have any questions, feel free to chat with us at chat@spikenow.com Replied May 2023 --- ### Beautiful Platform but bad interactions with customers - Overall rating: 5/5 - Reviewer: Francisco O. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered The platform is great, but company comms are awful. Hard to believe. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros All inboxes in one view and powerful search. #### Cons The team comms are sent via a no-reply email. So you cannot reply using Spike. You need to create a new email conversation to get in touch and report issues. They also use inbox spam messages to promote their features, which feels spammy and awful when you have 10+ accounts connected.Product-led strategy is lost. App spamming messages come first, even before proper new feature announcements come to us via an actual email. --- ### Unify different ways of interaction for a strong telecommunication tool. - Overall rating: 4/5 - Reviewer: Isabella H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use this software to unify common emails, with advanced messaging that integrates better additional functionalities for an improvement in productivity that is frequently carried out, especially when we address communication issues, in order to acquire a sophisticated context, for each one of the conversations that are usually established internally in the company, above all to reduce the clutter of data and messages that are made daily, in order to offer a much faster and more solid service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This software unifies all the inboxes that a company can have, in a single interface, to achieve a more prudent concentration by needing to manage all its calls, text messages, emails, calendars and among many other qualities that can be attended from this system for a speed of response, especially when the support services are established by email or telephone means, being one of the systems that I like the most, since we can perform many operations at the same time thanks to Spike. #### Cons It would be quite useful if this system will integrate a better appearance in its internal interface, because it is somewhat old, and it would be convenient for improvements, for a modern appearance in its entirety, in order to acquire a dynamic and incredible appearance once we want to use This software, for our needs, relevant, mentioning that an update so that its functionalities can be faster, is not a bad idea to implement, since it is somewhat slow in these collaborative processes. #### Vendor response Thank you for the kind words, Isabella! We're glad you're loving Spike app and all of the productivity tools it offers. If we can ever help with anything, feel free to message us at chat@spikenow.com Replied May 2023 --- ### Makes email significantly less terrible! - Overall rating: 4/5 - Reviewer: George G. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using it for over a year now both personally and professionally, and believe strongly that it makes the email experience significantly smoother and more enjoyable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Among the various tools looking to make email better, I believe this one does it best. It's strength is in truly stripping the junk away from messagesā€”layers of quoted previous messages, long signature bars, etc.,ā€”and turns it into iMessage/text like bubbles. When you're shooting messages back and forth to dozens of people, being able to keep up with conversations with simple bubbles is a super help. Yet, when you need to see the originally formatted message with the quoted text, it only takes one click to go back and forth again. #### Cons It still acts and feels like beta software. The interface can be clunky at times, file handling isn't as robust as other email tools, moving messages to folders isn't possible. There's been some feature creep too as they seek to monetize, looking to make group messaging and voice/video chats. #### Vendor response Keep enjoying Spike, George! If we can ever help with anything, feel free to message us at chat@spikenow.com or follow us on @SpikenowHQ on Twitter for updates and great tips Replied May 2023 --- ### The best Email app for Apple ecosystem!! - Overall rating: 5/5 - Reviewer: Dennis F. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoy emails now because of Spike. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Being able to manage my emails in a chat format and getting rid of spam, junk, etc with such ease is great. #### Cons The limit to just two email accounts for free is the only thing I wish they would change. Or at least offer an 3 email plan which didnā€™t involve such a high price. #### Reasons for switching to Spike Simplicity of messaging style and being able to clear my emails easily. #### Vendor response Thanks for leaving a review, Dennis. Spike is free for 1 email address. If you need help connecting more email addresses, we'd be happy to help! Drop us a message at pro@spikenow.com, thanks! Replied May 2023 --- ### Make Emails fun again - Overall rating: 5/5 - Reviewer: Daniel B. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I get through my mails quickly and knowing when a mail is sent and read at a glance is great piece of mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The integration was incredible and easy. You can switch from people to more traditional view and once you have used Spike for a couple of days it truly is remarkable. No longer frustrated by the ā€œthreadsā€ and wasting time looking for the right one to respond to, itā€™s just so good to have that chat like experience and to be honest I am loving it on mobile devices which I canā€™t say I did with Gmail. #### Cons I havenā€™t found how to activate an out of office response. This is something I do miss. #### Vendor response Thanks so much for your feedback, Daniel! We're happy that you love the Spike email client! That's music to our ears! Currently, the OOO can only be activated through your email provider and not in Spike, but we've upvoted this with our dev team to consider in future updates. If you ever need any assistance, we're here: chat@spikenow.com Replied May 2023 --- ### Spike - Overall rating: 3/5 - Reviewer: Brandi A. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I liked the voicemail messages and the text-to-speech. It makes it easy to multitask by having your email read out loud. Or on the other side, being able to record a message instead of typing out the email. #### Cons What I least liked about the product was sometimes there was a long delay in my message delivery. There were times when I didn't get the messages at all. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/spike-profile/reviews/?page=2) --- Spike Reviews, Pros and Cons - 2026 Software Advice