Spredfast is a cloud-based social media management platform designed for midsize and large enterprises. It offers social media management, social listening and social media analytics within a suite.
Spredfast allows users to design and publish social media campaigns across multiple social media streams. Spredfast helps users deliver social customer care by picking out queries from social posts. It allows users to design and automate their social media promotions, contests and events to manage customer brand engagement.
The social listening feature includes an audience monitoring module that helps users analyze metrics such as gender, location and languages. With the help of customized reports and analytics, users can track and monitor social media presence of the brand. The can also monitor multi-channel social interactions. It offers integration with Actiance, Bazaarvoice, Brandwatch, Crimson Hexagon, Kenshoo Social and others.
Customer support is offered via knowledge base, over the phone and training.
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Number of employees: 1,001-5,000 employees
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