Sprout Social Software
About Sprout Social
Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage their audience interactions and marketing routines. Key features include automated publishing, conversation tracking, social content management, social media analytics and more.
The solution features a "Smart Inbox," which combines the social media interactions from different social media websites. It helps users manage interactions by turning messages into tasks, assigning them to specific people and allowing team members collaborate on the assigned tasks. Sprout Social's social media publishing functionality automates the process of scheduling social media content and managing content approval for the content before publishing. By using ...
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Sprout Social User Reviews
OVERALL RATING
Showing 1 - 5 of 464 reviews
Nate
Company size: 201-500 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Sprout is a great social media management option
Lila
Verified reviewer
Company size: 1 employee
Industry: Writing and Editing
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2021
Great social post scheduler
Much better than Hootsuite!
Pros
Spout Social is the easiest social media post scheduler out there. It's simple and organized and works great for teams, especially the approval feature for content.
Cons
The mobile app was glitchy and did not allow saving edits to scheduled posts.
Reasons for switching to Sprout Social
Company decision
Tara
Verified reviewer
Company size: 11-50 employees
Industry: Defense & Space
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2021
Dashboard Metrics and Report Generation Make My Job Easy
I really like the customer service experience I've had here. I'm very new to YouTube from a marketing standpoint, and Sprout gave me a lot of resources to learn.
Pros
I work in marketing and report to professionals who don't have as much marketing expertise as me. Having a dashboard view of the social media statistics really helps me explain and analyze the significance of changes.
Cons
The software itself is tough to navigate. Things change around a lot, and that makes it difficult if you present metrics on screen share.
Reasons for choosing Sprout Social
It is the easiest option for me to generate reports.
Reasons for switching to Sprout Social
Dashboard metrics, budget of company was significant enough to use it.
Jenna
Company size: 501-1,000 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2022
Review
Great! I use it daily for our large corporation's almost 100 pages.
Pros
I like that I can get all of our social comments and message in one place rather than responding on various channels. It also saves a lot of time being able to schedule posts to all 78+ pages at once rather than scheduling individually on Facebook.
Cons
The only thing I wish I could change is adding the "select all" button when publishing. I've mentioned it to the support team but it hasn't been added yet.
Cassie
Company size: 5,001-10,000 employees
Industry: Automotive
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2019
Idea is great, follow through not so much..
I would say I'm pretty neutral about it. I was so excited about using them but if I could rewind time I never would have switched.
Pros
I manage 13 different social media accounts so I need scheduling software to keep up with everything! The majority of the reports on sprout are the same as you can find on your social media channel, but having everything in one place makes reports easier.
Cons
We have had some issues with Sprout since we signed up and the customer service along with the follow-through has been less than ideal. First off you have no account manager, the guy who signed us up washed his hands of us the second he got the check. I found this out when we were having issues connecting our Instagram. After 2 MONTHS, yes 2 months, of talking to support and engineers none of which could help us solve the issue we finally spoke with someone who had an idea of what was going on. After a couple of hours on the phone with him, everything was all fixed, except it wasn't truly fixed. The next day we discovered that since they were having issues connecting our business FB to our business Instagram they just created another business page for us to connect it to. So now we have a business page out there that isn't ours that we can't get Fb to remove. In addition to this major issue we have has small ones such as not being able to post a gif, and not being able to post multiple photos to Instagram through the desktop. It seems the more we use Sprout the more we realize it is not up to par.
