Sprout Social

RATING:

4.39

(541)

About Sprout Social

Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage their audience interactions and marketing routines. Key features include automated publishing, conversation tracking, social content management, social media analytics and more. The solution features a "Smart Inbox," which combines the social media interactions from different social media websites. It helps users manage interactions by turning messages into tasks, assigning them to specific people and allowing team members collaborate on the assigned tasks. Sprout Social's social media publishing functionality automates the process of scheduling social media content and managing content approval for the content before publishing. By using ...
Sprout Social social performance
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Sprout Social Reviews

Overall Rating

4.39

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Showing 1 - 5 of 531 reviews

Ashley

Company size: 1 employee

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

January 2023

Quality software but overpriced for the everyday social media curator

User Profile

Tara

Verified reviewer

Company size: 11-50 employees

Industry: Defense & Space

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2021

Dashboard Metrics and Report Generation Make My Job Easy

I really like the customer service experience I've had here. I'm very new to YouTube from a marketing standpoint, and Sprout gave me a lot of resources to learn.

Pros

I work in marketing and report to professionals who don't have as much marketing expertise as me. Having a dashboard view of the social media statistics really helps me explain and analyze the significance of changes.

Cons

The software itself is tough to navigate. Things change around a lot, and that makes it difficult if you present metrics on screen share.

Reasons for choosing Sprout Social

It is the easiest option for me to generate reports.

Reasons for switching to Sprout Social

Dashboard metrics, budget of company was significant enough to use it.

User Profile

Marie Jeanne

Verified reviewer

Company size: 2-10 employees

Industry: Internet

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

August 2022

Sprout social best social media management software.

Sprout social allowed me to optimize the customer relationship, and to be more visible on social networks.

Pros

What I liked the most about this software is the ability it gives us to be more present on social networks.

Cons

What I liked least about this software is that many are not interested in it yet and beginners find it difficult to immerse themselves.

Reasons for choosing Sprout Social

I have sprout social because it is an effective tool for my deployment on social networks.

Yasmeen

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

January 2023

Amazing Tool for Social Media Management: Sprout Social

Overall, Sprout Social is an incredibly useful tool for social media management. It has plenty of features, is easy to use and provides great insights. The only downside is the cost, which can be quite high for some businesses.

Pros

I've been using Sprout Social for a couple of months now and I'm really impressed with the features and the ease of use. The interface is intuitive and there are plenty of features to help manage and monitor your social media accounts. Scheduling posts is really easy and the analytics provide great insights for improving your social media strategies.

Cons

One downside to Sprout Social is that it can be a bit pricey for smaller businesses. Additionally, some of the features may be too advanced for those who are just getting started with social media management.

Reasons for switching to Sprout Social

Sprout Social is the best tool for social media management out there. It has a great interface, plenty of features, and intuitive analytics that provide great insights. It's also more affordable than some of its alternatives, making it a great choice for businesses of all sizes.

Adric

Company size: 1 employee

Industry: Transportation/Trucking/Railroad

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

December 2022

Manage my media

Pros

Very easy to use user friendly formats I may keep it

Cons

There was no cons I only had trial but thinking of keeping it

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