SproutSocial Software


 

SproutSocial is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage their audience interactions and marketing routines. Key features include automated publishing, conversation tracking, social content management, social media analytics and more.

The solution features a “Smart Inbox,” which combines the social media interactions from different social media websites. It helps users manage interactions by turning messages into tasks, assigning them to specific people and allowing team members collaborate on the assigned tasks. SproutSocial's social media publishing functionality automates the process of scheduling social media content and managing content approval for the content before publishing. By using SproutSocial's reporting and social media analytics functionalities, users can monitor social media performance of the brand across various platforms.

SproutSocial offers services on a monthly subscription basis that includes support via phone, email and other online resources.

 

SproutSocial - Social performance
 
  • SproutSocial - Social performance
    Social performance
  • SproutSocial - Interaction management
    Interaction management
  • SproutSocial - Smart inbox
    Smart inbox
  • SproutSocial - Social collaboration
    Social collaboration
  • SproutSocial - Social media scheduling
    Social media scheduling
  • SproutSocial - Team and client management
    Team and client management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

235 Reviews of SproutSocial

 

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Software Advice Reviews (23)
More Reviews (212)

Showing 1-20 of 23

Chandrashekar from KGI
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

One shop stop for managing all of your social media

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

May not great be for small institutions due to its price but does the tool is worth it's buy!

Pros

The dashboard of Sprout Social is very well built, easy and user-friendly. Also, there is a multitude of features such as inbuilt CRM, data analysis and scheduling tools resp. Lastly, the customer service is really awesome as they are quick to resolve any queries!

Cons

It is very expensive especially for small institutions or firms it may be not affordable. The filters for data analysis are limited and more customization is required.

Review Source
 
 

Olivia from K08 Sounds
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Best social scheduler

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have used Hootsuite for social media management as well as SproutSocial and they are pretty tied in my book. With SproutSocial, I can assign tasks to other workers and it's easy to train others on how to use the software. Highly recommended for businesses with multiple people handling social media. The price is right too.

Cons

Not a big fan of the mobile app. It is buggy at times and sometimes takes too many extra steps to complete one task.

Review Source
 
 

Haley from Positive Equation
Specialty: Marketing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Super useful for social media marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Easily the best social media management tool I've used.

Pros

This software is something I use EVERY day. There are so many features that I almost feel like I find more every day. Sprout makes it easy to do community management for multiple organizations and plan their posts.

Cons

There have been a few minor problems but they are fixed quickly. I recently was unable to tag Facebook posts for a few hours (with a "can't query" message) but it was better within a few hours.

Review Source
 
 

Sumant from Freelancer
Specialty: Marketing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Good for Social Media Analytics and Reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have found this software very handy when we talk about engagement analysis and report generation. It has a very clean user interface to generate reports and get the desired data.

Cons

According to me, social media listening part feature is somewhat needed to upgrade in order to get a complete solution.

Review Source
 
 

Román from Eurostar Mediagroup
Specialty: Marketing Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Delightful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Sprout Social has simplified, automatized and organized our work with middle and huge social media communities. We are delighted and strongly recommend it.

Pros

The smart inbox is Sprout Social defining feature. It sets Sprout Social apart from its competitors. You can manage every type of interaction (direct messages, mentions, likes, comments, replies, etc.) of all your social media profiles in one single feed which integrates functions as important as task assignment to members of your team.
The smart inbox can be "splitted" into as many inboxs as necesary, depending on your needs, the size of your team, or just for getting more organized your social media feeds and timelines.

Cons

The listening features are in a transition period after Sprout Social has acquired Simply Measured. I understand they're integrating both platforms but the "deep listening" features are not available as of July 2018. Having said that, the "Reports" feature is more than enough for providing the metrics and analytics you need in your day to day work.
Also, when you're working with teams of more than five or ten people, you'd like to see a thumbnail pic of them to assign tasks and stuff like that. Well, Sprout only allows the teams members to upload their personal pics through a external WordPress-based platform, Gravatar, which is a bit annoying (we're used to upload profile pics directly from our computers files). It's a minor setback, though.

Review Source
 
 

Fraser from Ideagen PLC
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

very effective social media management tool, but quite pricey

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- great reporting functionality provides valuable business intelligence
- very user friendly and is available on mobile
- makes working in a team much easier

Cons

- mainly the price... it has risen gradually over the years
- the social streams could be more productive: it would be nice if you could monitor your posts on multiple social streams on a single page

Review Source
 
 

Shekhar from KGI
Specialty: Pharmaceuticals
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Effective software management with SproutSocial

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, with all the unique features available, SproutSocial is stronly recommended for any business requiring social media management tool.

Pros

This is a comprehensive platform for managing various social media channels such as Twitter, LinkedIn, Facebook, and Instagram. Additionally, the dashboard is super user-friendly where you can manage social engagement and pre-set time for the posting of content. SproutSocial has some CRM features and very impressive analytical capabilities.

Cons

The pricing for the basic version is a bit higher for small institutions or companies. Extensive features are available only if you opt for advanced versions. Other software such as Zoho Social and Hootsuite may be considerably better for combined social publishing and analytics platforms.

Review Source
 
 

Hardik from Monimo
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

A handy Social Management Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A great Social Management Tool but probably only handy for professionals who are dedicated and bought into the idea of Effective Social Strategy, could be a bit daunting to deal for people with very limited knowledge of CMS

Pros

Constant email follow up and in built support from team to make experience better
Instagram Publishing
Calendar Scheduling
Mobile App Support
Free Trial 30 days
Access to best features and insights, Analytics

Cons

Costing could be a little out of range for SME
Extra Advertising for buying new subscription
Can be a little complex to understand at first

Review Source
 
 

Teresa from Qualifacts
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of use, and clean interface. Great customer support. They walked me through the whole software on setup. Pleasant to use.

Cons

Occasional glitches with losing a message or a message not posting. Really can't think of that many cons.

Review Source
 
 

Christine from Long Grove Psychological Associates
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Trying it out

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Sprout social is great so far. We have only used the basic version but was really helpful for hashtags and picking up trending topics in order to best choose our marketing strategy. This is really all we need for now.

Cons

Sometimes our scheduled posts don't post to Face Book, so we are always double checking with is a bummer!

Review Source
 
 

Waseem from Freelance
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Good social media scheduling software for medium to large business or agencies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Sprout Social should be considered when looking for a social media scheduling tool but there are other good options out there too. You'd have to see what best fits your needs.

Pros

- Clean, user-friendly, UI which makes a HUGE difference and allows you to do what needs to be done much easier
- They've recently added Instagram scheduling which is awesome
- Great support - they've been a great help whenever we've had any issues

Cons

- There's no free plan and the price for the first plan is a bit expensive so an individual or small business will have to look elsewhere

Review Source
 
 

Jong un from McLabs
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

A Great Starter for Companies with Limited Time/Staff

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Being able to schedule posts on multiple social media channels is great. Having access to performance of the posts are great. Being able to see the calendar with posts is a great as well.

Cons

All of the features not being available on mobile version is definitely a bummer. Other than this, there is nothing else that needs to be addressed.

Review Source
 
 

Alex from Modernizing Medicine
Specialty: Healthcare / Medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Must have social media tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Been using this product for almost 5 years and have switched off of a competitors for Sprout.

Pros

One of the best tools that does publishing, listening and analytics all in one. Most platforms only do one of those well and Sprout pretty much masters all three.

Cons

Honestly, there's not much. It's not really possible to track stats let's say for a specific event hashtag.

Review Source
 
 

William from Great Wolf Resorts
Specialty: Hospitality / Travel
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Great Software for Social Customer Care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Everyone I've spoken to at Sprout has been fantastic. In another year or so once they've really fine-tuned their entire product, it will be one of the best.

Pros

Ease of use - the inbox is extremely easy for care reps to digest, especially if they've never used social tools in the past.
Support - Sprout's support team is on top of any issue. I always received a prompt response from their support team.
Innovation - Sprout was always at the forefront of new social updates - for example, they are one of the only engagement tools to offer a built in chat bot.

Cons

Lack of integration - Sprout doesn't integrate with many other products, specifically listening tools.
Social listening - While they are developing their own listening tool suite, they are going to be behind industry leaders for some time yet.

Review Source
 
 

Steve from Blue Media Inc.
Specialty: Marketing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We recommend this software of most of our clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

One easy to use dashboard with all of your client's social accounts connected. The best part is, it tracks mentions and growth.

Cons

The price begins to add up when you have many accounts that you need to connect. Other than that its fine.

 
 

Gina from Sporting Goods
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Sprout Social is a great semi-affordable social media management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very simple to use, multiple platforms, user-friendly dashboard that allows you to see activity on all platforms at once.

Cons

Only can have 1 team member on the free version, paid versions can get pricey, no Instagram syncing

 
 

Laurie from Hill Country News
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

My Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use and appealing. I appreciate anything that make life easier.

 
 

Me rove from Acceleration Partners
Specialty: Marketing Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

User friendly & economical

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I love Sprout Social, everything from the interface, to the reporting and features. It's very user-friendly and they are constantly expanding features as well. Plus, Chicago-made, gotta love them!

 
 

LM from CHK
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Easy to use but room for more functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use but seeing all keywords, mentions across platforms in real time is difficult. love the reporting graphs but would like more platform integrations

 
 

Lorena from TurnKey Vacation Rentals
Specialty: Property Management
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Nice suite of features

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The number of social media platforms Sprout connects to is really amazing. Every single channel is easily managed through their feed. They've even made intuitive workarounds some of the more difficult APIs to make posting a breeze.

 
 
 
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Showing 1-20 of 212

Robert from The Center for Vision & Values
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Get a better feel for your social presence

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This integrates with HubSpot (for those who use it) which makes it nice because Sprout bring a new dimension in social monitoring and use with its customer care functions.

Cons

The price was a touch out of our monthly budget.

Review Source: Capterra
 

Greg from envoy
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

The best way to monitor multiple social media channels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to monitor and update over all of my social media using smart inbox is amazing. They have simplified , autmoated and organized the social media communities.

Cons

Sometimes it can be a bit slow, or require a few clicks to approve posts. Also setting up the software can take a bit of time to setup from scratch, so there is a bit of a learning curve.

Review Source: Capterra
 


October 2018

October 2018

Great social media management app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sprout Social is a great app to manage social media all in one place.

Pros

I love the many options it provides: you can schedule content to various platforms, track how it performs, and respond to comments - all within one app.
While scheduling, there's a great option to schedule the same content to be posted as many times as you'd like, as much as 6 months ahead.

Cons

There's no way to create a queue and just drop content in there, to be posted automatically.

Review Source: Capterra
 


October 2018

October 2018

Sprout Social Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Decent but I don't think it's worth as much as it costs - I still go to my social sites often to post or find tags, hashtags, etc. Would like to be able to use it as a planning mechanism as well rather than just a posting feature

Pros

Easy to pre-post and duplicate posts, love the reporting aspect and flexibility, and blogs are useful

Cons

Cannot tag FB users, cannot use as a planning calendar easily, content finders aren't as effective, twitter hashtags don't come up with what is popularly used, twitter tags do not prioritize twitters you follow, cannot post within a group on FB

Review Source: Capterra
 


October 2018

October 2018

Good.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It helped us (everyone involved in our social media team) stay on the same page and keep organized. It was nice that we could post on various networks through one platform.

Cons

Nothing really, we just happened to stop using it.

Review Source: Capterra
 

Katie from The Marine Mammal Center
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

A Killer Deal Needing A Few Tweaks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, the software is a killer deal and easy to pick up and use. I do feel like there's more I can be doing with the software than I currently am, but it's hard for me to know what all is in there.

Pros

I work for a non-profit, so this software is a great value for the features it offers. It is fairly intuitive and easy to pick up quickly. I like the calendar view, and I like being able to comment on posts that are being drafted to communicate with my coworkers.

Cons

There are a few weird quirks it would be great to fix, if possible. Having to manually post the multi-picture instagrams leaves a larger margin for human error (I realize this is mostly instagrams fault, but is a consistent issue I have). While I love being able to message my coworkers in sprout, the notification feature for this could use some improvement. Instead of spamming inboxes (why do I get an email when I make a comment..?), it would be great to have red notification flags within the software (I use a desktop, maybe this is available on the app?), so anytime my coworkers log in they can see it. I also find it frustrating that I need to constantly refresh in order to see the most up to date calendar/drafts. We have many marketing team members, so being able to have it auto refresh would be helpful in keeping up with what is most up to date. I wish I was able to send comments when I send a post for approval (ie. Need to add a picture, should we schedule this for xx date, I'm having trouble with this sentence, how would you phrase it, etc), since the notifications on post comments isn't great and my manager doesn't always see them. Lastly, the desktop version has an outdated emoji keyboard available - would love to see it offer all the emojis you can get on your phone.

Review Source: Capterra
 

GREG from DCA PR
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Fluid to use, saves you time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sprout allowed me to add more social profiles, save time on publishing, monitoring and overall a good result.

Pros

Sprout Social is quick, very easy to use, plus easy to learn and far quicker than the competition. The interface is fa sleeker than a big rival option which makes the user experience enjoyable. Reporting is also very flexible and easy to generate, schedule and customize as and when you need it.

Cons

The mobile app is good (and better than others) but it would be nice to see some more updates and options.

Review Source: Capterra
 

bianca from valpak
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Waiting for Upgrades...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Neutral experience.... needs to upgrade features before it can be integrated into larger scale marketing programs.

Pros

I think Sprout Social is doing a good job of combining multiple platforms and channels into a user-friendly space. This makes social media management more approachable and helps to streamline some of the challanges associaited with these types of projectts.

Cons

I think Sprout Social is still missing a few key features. Firstly, a user-friendly content planning interface. There is no seemless way for a client to view and approve content at this time.

Review Source: Capterra
 


October 2018

October 2018

Good social media management solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good experience. It's affordable and pretty feature-rich.

Pros

Web-based; clear permissions management, good metrics provided.

Cons

Interface is a little confusing, especially when you're managing multiple Facebook pages.

Review Source: Capterra
 

Chelsea from Double Tap Media
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Sprout is great until it's not.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For almost a year I enjoyed using Sprout until we switched to Buffer and it was way easier and significantly cheaper. Also, Sprout started not posting scheduled posts to Instagram and their support team couldn't fix it for weeks. Our team would be on the phone with them, emailing them, or in chat inbox, with them every day for weeks and the problem never got fixed. We wish it worked out differently.

Pros

I liked how I could answer comments from all the platforms we had connected in one place. Linked In, Facebook, Twitter, and Instagram

Cons

It's extremely expensive for how many errors occur. The customer service techs are very friendly and should get a 10 for being agreeable and understanding of angry customers however​ they rarely are able to fix problems.​

Review Source: Capterra
 

Paige from Double Tap Media
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Sprout Social Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used Sprout Social to schedule social media posts across a variety of platforms. Unfortunately, it was very "iffy" with it's publishing, and we'd have to go in and manually post after many times that Sprout failed.

Pros

Sprout is easy to use and pretty user-friendly for the most part.

Cons

Sprout has several issues, and their customer service is really difficult to get a hold of. Our team had to contact them several times over unresolved issues that never even fully got resolved after their assistance. We switched to a different scheduling plan and have no regrets.

Review Source: Capterra
 

Nick from NRM Web Works
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Amazing Social Platform Software for Businesses!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Once we got everything set up and the team on board it was a great tool that saved a lot of time and stress for the social media team. Everyone was able to log in and do their jobs and get things done early and efficient. The big part was the planning ahead and creating posts and scheduling them for a later date. This was big because we were able to really dive into the data and analytics and change things depending on the trends we saw in the company. So every week we were making changes to times posted and different things like that. So you didn't have to wait until the end of the month and change things, it was a weekly if not daily occurrence. Great platform to use!

Pros

- Perfect tool for managing your social media with a strong analytics
- View insights on posts for your best ROI
- Automating Social Media is easy with their calendar
- Great customer support
- Easy to plan weeks in advance for any campaign
- Identify Trends and Influencers
- Custom Reporting
- URL Tracking

Cons

It took me a little while to get this set up with the company I was working with. Not that the software was hard to use but just getting everything set up and accounts in there, then teaching everyone how to use the platform and use it effectively. So a little bit of a learning curve. Also in that time I had an account rep constantly e-mailing and trying to get a hold of me, which is fine, but it was a little too much.

Review Source: Capterra
 

Eric from Braden Social Media LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Social Media Management App That Keeps Getting Better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I signed up for Sprout Social when I launched my agency in 2014, and it was one of the best decisions I made to streamline my work. Since I started using the app, Sprout has released update after update, improving its already robust platform.

Pros

Sprout Social is on-par with other social management apps that are much more expensive. And with frequent updates, it keeps getting better. Now I'm able to publish to Instagram, Facebook , Twitter and more. One of my favorite aspects of Sprout is its monitoring software, which not only allows me to see all activity, but respond and mark complete. It's a much better UI than competitor Hootsuite.

Cons

Sometimes posts set to publish will fail, though I'll get an error report and a reason why it failed. Other than that, really no complains. Love the software. Recently I signed up for email alerts that notify me of any issues, which helps explain any errors as well.

Review Source: Capterra
 


September 2018

September 2018

Sprout is okay.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how everything is in one place and the interface is fairly easy to use.

Cons

I don't like that profiles randomly disconnect.

Review Source: Capterra
 

Tomas from RVezy
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Wonderful social monitoring tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Sprout Social rocks when it comes to finding social media advocates for your brand. It's also a very good publishing tool.

Cons

It is one of the many alternatives for social media management and analytics. Our team tried Sprout Social for 6 months but didn't stick with it at the end.

Review Source: GetApp
 


September 2018

September 2018

Great for outsourced social

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Sprout is great for collaborative social posting. When we outsource our social, they can quickly upload their finalized posts in Sprout, and I can review before going live. The organization of posts is great!

Cons

The photo library can get disorganized very quickly if you don't tag and label images right when you upload them.

Review Source: Capterra
 


September 2018

September 2018

Nothing special

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This was a beginner's tool I used when I started doing social media posts.

Pros

I used this when starting to work in social media. It seemed like a good tool for beginners.

Cons

It is too expensive, and I could do much of what it offers on my own.

Review Source: Capterra
 


September 2018

September 2018

Good tool for Social Monitoring

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I finf Sprout good for people that wants to start measuring their cross-social media campaigns. Its a great tool to understand the main KPIs of your publications so that you can start acting upon them. I had a particular issue and the support was fast bast not efficient. I was looking for a short good answer, all that I got was a meeting proposal to see if we could solve it there.

Pros

Integration with most known social medias.
Simple reports to understand main KPIs
Great publishing tools.
Fast customer support answer (but not the best answer)
One month free trial
Great for beginners on social media

Cons

Lack of good answers from support.
I had a lot of problems integrating some instagram profiles to the platform.
It has a lot of information on their screens, so it is hard to find exactly what you are looking for.

Review Source: Capterra
 

Nicholas from Kellen
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Good, Could Be Better

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Allows you to easily manage and compare social media accounts for many client. Easy reporting and analysis through structured templates and graphs.

Cons

The analytics are easy to misinterpret, as the same data point can mean different things for different channels. I also would like to see more in-depth customization in the reports, especially for the cost of this tool.

Review Source: Capterra
 


September 2018

September 2018

One of the best Social Management Platforms for a low cost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great for a startup whose looking to take their social activity to the next level. They have great customer service and training resources so you can get moving faster. While we still struggle to build out a super telling report, we do enjoy the one-in-one place feeling we get with Sprout social.

Pros

I really liked that Sprout Social gave me more ways to manage and track my social media profiles then Tweetdeck and Hootesuite. The back end is easy to navigate and the ability to schedule/reschedule out social updates was simpler than any other SMM tool. You can also switch or post of different profiles easily and all from one screen. Replying to comments, sharing, and direct messaging for all profiles can also be done from your back end screen.

Cons

I do feel like the analytics they provide you lack depth, especially since LinkedIn doesn't share information with them. You get conflicting information about impression and clicks when compared to Google Analytics or with the social platform itself.

Review Source: Capterra
 
 
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