SproutSocial Software


 

SproutSocial is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage their audience interactions and marketing routines. Key features include automated publishing, conversation tracking, social content management, social media analytics and more.

The solution features a “Smart Inbox,” which combines the social media interactions from different social media websites. It helps users manage interactions by turning messages into tasks, assigning them to specific people and allowing team members collaborate on the assigned tasks. SproutSocial's social media publishing functionality automates the process of scheduling social media content and managing content approval for the content before publishing. By using SproutSocial's reporting and social media analytics functionalities, users can monitor social media performance of the brand across various platforms.

SproutSocial offers services on a monthly subscription basis that includes support via phone, email and other online resources.

 

SproutSocial - Social performance
 
  • SproutSocial - Social performance
    Social performance
  • SproutSocial - Interaction management
    Interaction management
  • SproutSocial - Smart inbox
    Smart inbox
  • SproutSocial - Social collaboration
    Social collaboration
  • SproutSocial - Social media scheduling
    Social media scheduling
  • SproutSocial - Team and client management
    Team and client management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

170 Reviews of SproutSocial

 

Start your review of SproutSocial

Click to start
https://www.softwareadvice.com/marketing/sproutsocial-review/
Software Advice Reviews (15)
More Reviews (155)

Showing 1-15 of 15

Teresa from Qualifacts
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of use, and clean interface. Great customer support. They walked me through the whole software on setup. Pleasant to use.

Cons

Occasional glitches with losing a message or a message not posting. Really can't think of that many cons.

Review Source
 
 

Christine from Long Grove Psychological Associates
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Trying it out

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Sprout social is great so far. We have only used the basic version but was really helpful for hashtags and picking up trending topics in order to best choose our marketing strategy. This is really all we need for now.

Cons

Sometimes our scheduled posts don't post to Face Book, so we are always double checking with is a bummer!

Review Source
 
 

Waseem from Freelance
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Good social media scheduling software for medium to large business or agencies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Sprout Social should be considered when looking for a social media scheduling tool but there are other good options out there too. You'd have to see what best fits your needs.

Pros

- Clean, user-friendly, UI which makes a HUGE difference and allows you to do what needs to be done much easier
- They've recently added Instagram scheduling which is awesome
- Great support - they've been a great help whenever we've had any issues

Cons

- There's no free plan and the price for the first plan is a bit expensive so an individual or small business will have to look elsewhere

Review Source
 
 

Jong un from McLabs
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

A Great Starter for Companies with Limited Time/Staff

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Being able to schedule posts on multiple social media channels is great. Having access to performance of the posts are great. Being able to see the calendar with posts is a great as well.

Cons

All of the features not being available on mobile version is definitely a bummer. Other than this, there is nothing else that needs to be addressed.

Review Source
 
 

Alex from Modernizing Medicine
Specialty: Healthcare / Medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Must have social media tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Been using this product for almost 5 years and have switched off of a competitors for Sprout.

Pros

One of the best tools that does publishing, listening and analytics all in one. Most platforms only do one of those well and Sprout pretty much masters all three.

Cons

Honestly, there's not much. It's not really possible to track stats let's say for a specific event hashtag.

Review Source
 
 

William from Great Wolf Resorts
Specialty: Hospitality / Travel
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Great Software for Social Customer Care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Everyone I've spoken to at Sprout has been fantastic. In another year or so once they've really fine-tuned their entire product, it will be one of the best.

Pros

Ease of use - the inbox is extremely easy for care reps to digest, especially if they've never used social tools in the past.
Support - Sprout's support team is on top of any issue. I always received a prompt response from their support team.
Innovation - Sprout was always at the forefront of new social updates - for example, they are one of the only engagement tools to offer a built in chat bot.

Cons

Lack of integration - Sprout doesn't integrate with many other products, specifically listening tools.
Social listening - While they are developing their own listening tool suite, they are going to be behind industry leaders for some time yet.

Review Source
 
 

Steve from Blue Media Inc.
Specialty: Marketing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We recommend this software of most of our clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

One easy to use dashboard with all of your client's social accounts connected. The best part is, it tracks mentions and growth.

Cons

The price begins to add up when you have many accounts that you need to connect. Other than that its fine.

 
 

Gina from Sporting Goods
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Sprout Social is a great semi-affordable social media management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very simple to use, multiple platforms, user-friendly dashboard that allows you to see activity on all platforms at once.

Cons

Only can have 1 team member on the free version, paid versions can get pricey, no Instagram syncing

 
 

Laurie from Hill Country News
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

My Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use and appealing. I appreciate anything that make life easier.

 
 

Me rove from Acceleration Partners
Specialty: Marketing Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

User friendly & economical

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I love Sprout Social, everything from the interface, to the reporting and features. It's very user-friendly and they are constantly expanding features as well. Plus, Chicago-made, gotta love them!

 
 

LM from CHK
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Easy to use but room for more functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use but seeing all keywords, mentions across platforms in real time is difficult. love the reporting graphs but would like more platform integrations

 
 

Lorena from TurnKey Vacation Rentals
Specialty: Property Management
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Nice suite of features

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The number of social media platforms Sprout connects to is really amazing. Every single channel is easily managed through their feed. They've even made intuitive workarounds some of the more difficult APIs to make posting a breeze.

 
 

Ted from Dock 7
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We saw the demo and was immediately hooked! It was a great find and the value is great!

Pros

The functionality is impressive, and the customer support is second to none.

Cons

In a different city than us, but otherwise fantastic.

 
 

Dallas from The James Agency
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Sprout social

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's a great platform for gaining social insights and learning about your audience.

Pros

Scheduling

Cons

Cost

 
 

Gina from Feast, inc.
Specialty: Marketing Agency

July 2016

July 2016

Great social management product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

I like the ease and convenience of the product, it is extremely simple to use and understand.

Likes Least

There are a few capabilities it doesn't have, such as scheduling retweets and editing certain posts.

Recommendations

Use this product in addition to others, and not as the sole product for your social media management.

 
 
 
Showing 1-20 of 155

Yelitza from independiente

June 2018

June 2018

It keeps me connected with everyone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is an excellent application thanks to it I can interact in all my social networks and publicize the work I do, publicizing in the networks and knowing the interest of my potential clients.

Cons

I have no complaints, I think it is very easy to use, intuitive, dynamic, with broad acceptance by the community.

Review Source: Capterra
 

Rachel from KelbyOne
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Great, but there's always room for improvement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software saves me time from flipping back and forth between platforms which gets tedious.

Pros

What I like most about Sprout Social is how easy it is to schedule all of our social posts and how I'm able to flip back and forth between "companies."

Cons

I'm not sure I have anything I like least, but what I find annoying is how when I go to track my stats, all of the bigger numbers are shortened to 34.6K. I'd prefer to see the whole number like this: 34,589. Super minor, but something I'd prefer.

Review Source: Capterra
 

Daniel from Page 1 Solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Have used Sprout Social for 3.5 years. It is a phenomenal tool for all aspects of social media mgmt.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software itself is amazing for all aspects of social media management. I love that Sprout is always rolling out new features and refining the existing ones. The product support and the greater community are also fabulous.

Cons

Would love to see more integration of paid Facebook features. Other than that, I have no complaints really.

Review Source: Capterra
 

Francine from C F & L Investments LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Like the interface. Sprout Social has some great email and marketing features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All in one place for marketing, great looking templates, customizable options make this product great.

Pros

Beautiful templates, easy email options. You definitely need to view the help videos or have some hand holding by an experienced user, but once you've learned the process, it's fairly intuitive to use.

Cons

A little pricey for what you get. Not as many customizable templates as some of the other social media tools, but has the added benefit for the email and campaigns for an all in one avenue.

Review Source: Capterra
 

christin from Millar & Mixon

May 2018

May 2018

Enormous dashboard capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Lots of reminders, easy to use dashboard, posting to every social media platform we have linked is a breeze. Lots of reports available

Cons

You can get lost in the reports but we have them auto forwarded so that helps. Sometimes hard to edit certain aspects of the posts.

Review Source: Capterra
 


May 2018

May 2018

Robust social media tool for teams of all sizes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sprout is one of the best social media tools I've used. I've taken it with me to every company I've worked at and the features just keep getting better. The reporting is exactly what I need, I love that it integrates with Feedly, the inbox is useful for daily management... I could go on and on. Plus, it's incredibly cost effective.

Cons

The only thing I wish it had was the ability to stock a library of social posts. But there are workarounds for that.

Review Source: Capterra
 


May 2018

May 2018

Great value, good platform and reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple yet detailed, good value, good support

Pros

It's very easy to use with a user-friendly and 'pretty' interface. The reporting is extremely detailed and it's handy to have the app. The customer support (events and webinars) are also great

Cons

It's impossible to fully keep up with social media's ever-changing functions and algorithms, but I am starting to feel held back by the lack of paid integration that I know is due to arrive soon

Review Source: Capterra
 

Frankie from BQool
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

It's the best I have tried

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

First of all, I am absolutely loving the almost full-feature free trial they offer, unlike other SNS tools which I also tried with. The dashboard is great, UI and UX has met my expectations, a couple of new BETA features. The influencer and keyword search tool is something extra useful.The analytics is exactly what I was looking for. The support is helpful and I would definitely recommend it to any company with more than 1 team member for social marketing department.

Cons

I wish there is a personal plan for a smaller social media team. It is not practical for individual to pay for an enterprise pricing.

Review Source: Capterra
 

Stacy from Owensboro Innovation Academy

May 2018

May 2018

Makes managing your social media platform easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has impressive reporting capabilities and aligns your social media platform with the right users!

Cons

Some advanced features are not accessible to smaller enterprises, which may be something useful for some.

Review Source: Capterra
 


May 2018

May 2018

i used this program as a social media management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it was a good platform to manage all social content for multiple clients

Pros

i liked that it created a seamless process to post and manage all social media content. when working with multiple clients, having everything in one platform makes it easy to keep track of. i also liked the analytics portion and how you could download reports right from the dashboard.

Cons

the program was a bit glitchy. there were multiple times where the program would shut down or be closed for maintenance.

Review Source: Capterra
 

Caroline from TG4

May 2018

May 2018

Very frustrating at times

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a good tool for customer service as all the comments are in one location and it allows for regulated customer care. It is also a nice interface for usage.

Cons

The Instagram scheduling tool has a lot to be desired. The user still has to post at the scheduled time and this is then highly dependant on Wifi ... I realise this is connected to Instagram limitations, but it does not make scheduling easy... it really is doubling up on workload rather than a reduction.

Review Source: Capterra
 


May 2018

May 2018

Sprout social is a great tool for someone looking to dig deeper into social media analytics.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sprout social has the best analytics of any of the social media management platforms I've used in the past. I also really like the approved post feature. Its great for larger teams that have multiple people working within the account.

Cons

Sprout social is definitely more pricey compared to some of their competitors. They also recently dropped their annual commitment discount, which is one of the reason why the company I work for decided to switch platforms.

Review Source: Capterra
 

Manuel from Jumptoweb

May 2018

May 2018

Great tool to manage your social profile at an affordable price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If you a small company who works with other independent companies, Sprout Social is an incredible instrument for following and investigating their online social media interaction.

Cons

Managing messages could be easier. The scheduling and publishing process can be hard to understand for some people and could be more user-friendly.

Review Source: Capterra
 

Vanessa from Ministerio de Educación

May 2018

May 2018

Very good software to interact in social networks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very useful and helps me to interact with most of my social networks at the same time, I think it is the best strategy to consult the opinion of the audience on any particular topic.

Cons

Although it includes most of the social networks, there is still to be included, especially the most recent, otherwise I do not have any complaints, it is very good software and very functional.

Review Source: Capterra
 

Valerie from Crazycouponcodes.com

May 2018

May 2018

A good tool for social media monitoring.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-Their reporting is pretty robust.
-You can add filters, adjust colors, brightness, etc. using the built-in image editor.

Cons

-It takes too much time to pull data from Facebook.
-There is no way to view multiple streams side by side.

Review Source: Capterra
 


May 2018

May 2018

A promising contender for a one-stop shop management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Every social media management tool out there lets you schedule and post across multiple channels, Sprout is no different in that respect. Their interface is nice and intuitive, which makes it easy to use and quick to understand.

Cons

The analytics on Sprout leave a little to be desired. We had to add additional software to our arsenal to handle all of our social media needs for reporting and for additional channels like Instagram and Pinterest. We ultimately made a switch to Hootsuite to accommodate more users, more analytics, and more social platforms.

Review Source: Capterra
 

Katherine from Big Hundred

May 2018

May 2018

Sprout is a useful tool for reviewing multiple social feeds in one desktop window.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Single feed of multiple social channels in one desktop window is really useful. Many of the other benefits of Sprout have recently gone with all the Facebook/Instagram privacy changes - see list of 'Cons' below. Reporting is good also

Cons

No YouTube comments feed (Hootsuite has this)
No Instagram @mentions feed.
The price - now that lots of the useful Sprout functionality has been lost due to Facebook/Instagram policy changes. This means that many of the reasons we chose Sprout and many of the the cost-benefits of using Sprout have been lost .

Review Source: Capterra
 

Blanca 'Bee' from PartnerHero
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Solid social media hub for operations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how it reliably and easily serves as a central hub for the handling and tracking of all of our social media outlets and interactions. It's a great way to keep an eye on associate touches and back-and-forths between product users and support agents.

Cons

It took me some time to get used to the flow of it, but nothing major. I would like having more easily accessible training material.

Review Source: Capterra
 


May 2018

May 2018

Every small business or Ministry should consider Sprout Social

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a new budding Ministry I love Sprout social as it's more affordable than some of the other options that I've been working with on my corporate job. They've been very helpful in helping me figure out a campaign and Communications strategy for my day-to-day and weekly engagement of my followers. They're also been very intregral in helping me figure out how to monetize my streaming programming

Cons

I'm still learning the software and so there's an uphill battle however once I get there groove of things this campaign in the communication strategy will work better.

Review Source: Capterra
 

Lisa from Staffing

May 2018

May 2018

It just works. No learning curve.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They've literally gotten this down to the least amount of clicks and mental energy I need to expend to approve social media posts.

Pros

I'm the social media approver and occasional scheduler for my organization, and I prefer Sprout to any of the other tools we tried. The user interface highlights the things I need and downplays the things I don't. It just works, and there's virtually no learning curve. They must've invested a lot creating a terrific UI/UX because you don't notice it -- it's just easy to do your job with the least possible actions and no distractions.

My favorite feature is that any approval email I get takes me to a page with all the outstanding approvals -- when we used another platform without this feature, I sometimes forgot to approve a post.

Cons

A very tiny downside: When I modify a post and save it, it drops to the bottom of the publishing queue so I have to remember that I already checked the text. This is typically one minute later after I've approved the other posts, or I could just scroll the bottom to find it. It's possible I'm just doing this wrong.

Review Source: Capterra
 
 
Write a Review