Sugester
About Sugester
Sugester Pricing
3 tiers of pricing ($9, $19, $39) per agent per month.
Starting price:
$9.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Sugester
4 Reviews
Karolina
Retail, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Sugester helps to organize your tasks
They offer free trial which lasts for 30 days - planty of time to decide if this software is right for you. We mostly use Sugester for organizing our customer service - you can easily assign tasks to your coworkers, give them priorieties and deadlines. You have a possibility to link many mailboxes to Sugester so you can gather e-mails from many sources in one place. Option for livechat
CONSThere's no possibility to integrate your calendar from any third party software. They have very little already prepared integrations.
Szymon
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed June 2015
Very usable thanks to its reasonable scope
The helpdesk software giants, like Zendesk and Freshdesk, can be overwhelming for a small business. They have tons of powerful features, but learning to use the software can be overwhelming and time-consuming. Learning Sugester takes minutes - everything is very well-done and straightforward. As far as cons go - the interface could be improved aesthetically. I also came across some minor glitches, but those will have probably been ironed out by the time you are reading this. Overall, I would definitely recommend this software to medium business owners looking to upgrade their helpdesk.
Piotr
Verified reviewer
Retail, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2022
Easy to use livechat. Average quality e-mail customer service system
The tool is good for small online stores that do not have an extensive customer service department structure. Livechat works well, e-mail handling is worse. The good reporting system is definitely an advantage.
PROSCompared to others, the system is relatively cheap (license per workstation). You can change the number of operators during the contract. Livechat works smoothly and it was easy to integrate. Email templates speed up responses to recurring customer questions.
CONSHandling e-mail notifications is unintuitive. Sometimes there are several threads / tickets for one task / People who do not work in the system on a regular basis get lost in it easily. It also takes time for the operator to become independent.
Anonymous
Used weekly for free trial
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2018
Good easy to work with
it save time and i was able to reach my target clients easily
PROSwhat i like the most about this software is the fact that it is compatible with any operating system in a mobile phone and the software is very easy to run with unlimited bandwidth.
CONSwhat i least like about the software is it does not redirect the user properly hence not easy to work with unless you understand the interface properly