About Surefire Local

Surefire Local is a marketing platform built for small to midsize businesses in a variety of industries. Key features include reputation management, email marketing, lead management, search engine optimization, and live chat. 

Surefire Local gives businesses the tools they need to optimize Google rankings as well as leverage paid geotargeted advertising. Reputation management tools enable users to emphasize positive reviews and respond to customer feedback. Efficient communication through live chat and text improves customer engagement and loyalty. Nurture potential customers by immediately responding and routing leads with customized or automated responses.

Surefire Local stores and manages images and other media to enhance online presence and a...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

5 Reviews of Surefire Local

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 5 of 5 results

Do you use this product?Write a review

June 2020

Kimberly from South Point Roofing & Construction

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2020

Surefire Is a Sure Thing!

We were nervous to change at first and thought it was 'too good to be true' but decided after talking to several references, we'd give it a shot. [SENSITIVE CONTENT HIDDEN] was great getting us started and listened to what we wanted, made suggestions and edits, and we are very happy with the end product. We were then handed off to our rep, [SENSITIVE CONTENT HIDDEN], who has been incredible from the start. We chat with her weekly and she's very understanding with all of our questions and we feel very comfortable with her.

Pros

We like that it's a one-stop shop for marketing with incredible customer support! We can post to multiple platforms, track what people are interested in on our site, listen to leads, and get help from our rep within minutes. Our rep, [SENSITIVE CONTENT HIDDEN], is always making great suggestions, answering our questions or finding out the answers for us, and she makes us feel like we matter to her and to Surefire.

Cons

At first we didn't like that we couldn't make direct changes to the website ourselves. On our old platform we could go in and change things pretty easily. We quickly learned that we should allow the 'pros' to do those changes and to be honest, all we have to do is send a request and it's honored in just a short time! We just had to get used to the new system.

Reasons for Choosing Surefire Local

Honestly it was because of [SENSITIVE CONTENT HIDDEN] and the references he supplied. We went with our gut and it seemed like the best bang for our bucks.

Response from Surefire Local

Replied July 2020

Hi Kimberly, thank you so much for your in-depth review! We are so glad that you've had an amazing experience with the Surefire Local Marketing Platform and our support team. Surefire Local is always here for you and your business whenever you need our help.

June 2020

Denise from Colorado Roof Toppers

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Definitely Recommend the Surefire Local Marketing Platform

Surefire Local has greatly increased the traffic to our website from one year to the next. The results have been huge and evident.

Pros

The platform is very easy to use and navigate. It allows me to easily show and share with my husband/co-owner of our business how all aspects of our social media and website are functioning.

Cons

The only thing that I would change is the time it takes to load some sections/pages and the functionality when using Mac browsers (Firefox and Safari).

Response from Surefire Local

Replied July 2020

Hi Denise, thank you for your review! We appreciate your feedback as we're always looking to improve the Surefire Local Marketing Platform for our clients. I'll be sure to pass it along to our development team!

June 2020

Rachel from Renaissance Roofing, Inc.

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Surefire Platform

The service I receive from our account manager is fast and he does a really good job.

Pros

Its potential, The review requests function

Cons

It's hard to tell/trust how accurately it works

Response from Surefire Local

Replied July 2020

Hi Rachel, thank you so much for your honest feedback! We're so happy that you are loving our reviews feature and your account manager. The great thing about the platform is we directly integrate with many tools so the information is the same no matter which dashboard you look at. If you'd like to learn more about it, don't hesitate to reach out!

March 2020

Jase from Hinkle Roofing, Inc.

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Marketing Made Easy

It has made my job so much easier. The platform allows me to do most tasks from one site.

Pros

The platform is streamlined and user friendly. Information is quick to access and easy to track.

Cons

There really is nothing to not like about the software.

Response from Surefire Local

Replied March 2020

Hi Jase, thank you for leaving such a wonderful review. We are so glad that the Surefire Local Marketing Platform has made your job easier. After all, that's all we want for our customers!

June 2020

Joe from Easton Roofing

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Very Useful

This is a great one stop shop for all things digital in your business.

Pros

This is a great one stop shop for all things digital in your business.

Cons

Honestly i can't think of anything that doesn't work well.

Response from Surefire Local

Replied July 2020

Hi Joe, thank you so much for your positive review! We're so happy to hear that you enjoy using the Surefire Local Marketing Platform. Wishing you continued success!