Surfer vs Twilio

RATING:

4.9

(392)

Surfer has 392 reviews and a rating of 4.88 / 5 stars vs Twilio which has 437 reviews and a rating of 4.47 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.9 (392)
4.5 (437)
Ease-of-Use
5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4 / 5
Functionality
5 / 5
4.5 / 5
Last Review Written
February 13, 2024
April 24, 2024
Pros/Cons
  • Pros

  • It's simple, straightforward. It's also nice that the group on Facebook is so open to feedback, offering training, and answering questions.
  • The Surfer team has made it really for us to master the software, plus there offer an amazing course for the ones who want to really level up their SEO writing skills.
  • Cons

  • At the moment, the backlink data is limited but it's not a deal breaker.
  • It is a montly subscription that is really costly but if you activily use it then you should get the money out in not time.
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  • Pros

  • Their documentation is outstanding and they've build a lot of UI based tools on their website to setup fairly complex workflows without having to code.
  • Great API / info available for a quick dive into getting something up and running. Also a free trial / credits to test it out.
  • Cons

  • It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing.
  • The most difficult piece to set up was routing of multiple channels to the same agents.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos