Talkwalker Software

4.40 / 5 (5)

About Talkwalker


Talkwalker is a social media analytics solution that helps businesses of all sizes with analytics, social listening and influencer marketing platforms. The solution enables users to benchmark branding and campaigns with KPI frameworks, data-driven insights and reporting analytics.

The platform offers products including Command Center, AI Engine, Free Tools, Analytics, Video Recognition, Influencer One and Quick Search. Talkwalker's key features comprise key findings, automated reports, social listening, data analysis, consumer insights, image recognition, real-time trend research, content ideation and more. Additionally, the platform provides a customizable screen allowing users to display engagement and reach metrics with story widgets.

Talkwalker offers one API that streams with BI, CRM or customized solutions. Pricing of the platform is based on a monthly or annual subscription and support is extended via email, phone, live chat and documentation. 



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Supported Operating System(s):

Web browser (OS agnostic)

5 Reviews of Talkwalker

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(2)

4 stars

(3)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-5 of 5 reviews

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January 2017

Loïc from Hopscotch

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2017

Great product

Talkwalker works flawlessly and enables anyone to get relevant insights at a glance. The software is really user-friendly, and has many settings that can be finely customized. The monitoring is good and accurate (almost all online media types are supported, as well as print and broadcast). Reports and dashboards are easy to made and easy to share (via email on a scheduled basis for instance), every type of data (charts, publications etc) can be exported in various formats (csv, ppt, xls etc.). or even embedded on other platforms (via json, xml, rss feed...). This is useful to do further analysis on the data collected. Alerts work well, which is very valuable when doing crisis communication. Besides, new features are added regularly and customer support is great. I would totally recommend it.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Too good to be true

I find it very easy to use and set up for my clients. It's very accurate and reliable.

Pros

Love this software. Have been using it for years and find it so much better than its competitors.

Cons

The pricing is very high and not in line with other platforms offering the same services.

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2018

Preferred Tool For Alerts!

While we still use Google Alerts, Talkwalker Alerts is by far superior to Google Alerts. We receive so many more updates than we ever did with Google.

Pros

Talkwalker Alerts have helped our PR and social media teams by providing realtime updates on our name in the news and relevant topics. I really like how it includes Tweets and takes you directly to Twitter to view the mention.

Cons

Sometimes, we receive numerous alerts for the same mention - which can flood the inbox.

January 2017

Cécile from Partner

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2017

Very Good tool

Talkwalker is a very fast Social Media Monitoring tool, combining multiples Social Media Channels in the same feature. It captures an amazing amount of mentions available on the World Wide Web

February 2018

Nicole from Penquin

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2018

Easy to use

Pros

An easy way to monitor your mentions on social, easy to follow brands and conversations. Easy tracking.

Cons

Paid option is really expensive and not really worth the change in features, need to up value for money on paid options.