Talkwalker Software

Talkwalker Software

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About Talkwalker

Talkwalker is a social media analytics solution that helps businesses of all sizes with analytics, social listening and influencer marketing platforms. The solution enables users to benchmark branding and campaigns with KPI frameworks, data-driven insights and reporting analytics. The platform offers products including Command Center, AI Engine, Free Tools, Analytics, Video Recognition, Influencer One and Quick Search. Talkwalker's key features comprise key findings, automated reports, social listening, data analysis, consumer insights, image recognition, real-time trend research, content ideation and more. Additionally, the platform provides a customizable screen allowing users to display engagement and reach metrics with story widgets. Talkwalker offers one API that...
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AI-based analytics

Talkwalker User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 23 reviews

User Profile

Maria

Verified reviewer

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

The sky's the limit!

Pros

Talkwalker is incredibly customizable. Once you've had a proper demo/training on this tool, honestly the sky is the limit with what you can do. I really enjoy using this product for social monitoring purposes and pulling data to build reports. It is a lot more accurate than other similar tools out there (that I have used) especially when calculating social sentiment. You can also build customized reports right on the platform or email reports!

Cons

The tool isn't the most intuitive or user-friendly, but with a proper training you will quickly learn how to use it. There is just soooo much you can use this tool for! I would say you need to be pretty familiar with boolean queries as it functions mostly on that.

Anonymous

Company size: 501-1,000 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2022

Talkwalker - a fast & easy to use social media monitoring tool

It is easy to use. Its a great step for me upgrading myself from social studio to talkwalker and i dont regret it

Pros

Fast, easy to use, super helpful managing the sentiment, super cool in widgets and reporting, cool features like sending emails to users and crisis monitoring...all of these things are super cool

Cons

its limitation that it can only be used as a social media listening tool & that its not a unified solution which can have not just sentiment but advertising spends & content management included as well

Reasons for switching to Talkwalker

It has more to offer when it comes to social media monitoring & analysis

Emirhan

Company size: 1 employee

Industry: Music

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

June 2022

Talkwalker is good one.

Pros

Social media is very helpful in my work. Its content and interface will do your job

Cons

I do not think that enough analytical data is presented.

Anonymous

Company size: 501-1,000 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

August 2019

Talkwalker- Though presentation is good but poor data minning capacity

Not so much satisfied but it helped me in better visualization of data and help me understanding more metrics of analytics. But the overall experience is not so good

Pros

It has lots of filters which give us many choices to make our data more specific and precise. Apart from this it visualization is awesome and that makes it very cool to use as we have everything on screen whatever we need. It is quite easy to use and query formation is also good. But the most important thing is that it has a separate dashboard thing in it which helps to segregate multiple clients.

Cons

Data mining is very poor and sentiment tagging is also very poor. No when can trust in its data as it could be wrong. Second thing is that it shows different data on the dashboard and when we download it then data count become different

Reasons for switching to Talkwalker

It was an organizational decision but Sysomos in its last part of subscriptions was making too many mistakes like data inefficiency and server problems

Anonymous

Company size: 501-1,000 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

July 2022

Talkwalker Review

Have used Talkwalker to inform reporting for many clients, the tool allows them to see what is driving conversations online, and see how this info changes over time.

Pros

An extremely impressive, powerful, and easy to use piece of software that allows for granular analysis down to region, language, device, among others.

Cons

Can be a steep learning curve at first to use.

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