Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"Love this software. Have been using it for years and find it so much better than its competitors. "
"I like that once I set up the keywords to track, I get daily digest emails of keyword mentions in social media and across the web."
"The UX is very user-friendly and the learning curve isn't very steep."
Cons
"The pricing is very high and not in line with other platforms offering the same services. "
"There's nothing I would change about it. It is extremely inexpensive and simple to use. Very straightforward."
"It is a very good and useful tool for strategies in social networks, I have nothing bad to mention about Talkwalker, its performance is very correct and it fulfills its functions correctly."
Talkwalker Reviews
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July 2019

Maria from CRISP Agency
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Customer support
5.0
Functionality
5.0
July 2019
The sky's the limit!
Pros
Talkwalker is incredibly customizable. Once you've had a proper demo/training on this tool, honestly the sky is the limit with what you can do. I really enjoy using this product for social monitoring purposes and pulling data to build reports. It is a lot more accurate than other similar tools out there (that I have used) especially when calculating social sentiment. You can also build customized reports right on the platform or email reports!
Cons
The tool isn't the most intuitive or user-friendly, but with a proper training you will quickly learn how to use it. There is just soooo much you can use this tool for! I would say you need to be pretty familiar with boolean queries as it functions mostly on that.
March 2021
Grace from Gensuite
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2021
Excellent product for the analysis and monitoring of social networks
This software provides us with all the data and indicators we need, it allows us to have a better perspective, it also offers me a very complete review on multiple topics, it has been very useful for our team when receiving information about our brand, now we have the possibility to access to different results and queries, it offers us faster reaction times, helps us in many useful ideas.
Pros
It is an excellent tool for segmenting the audience, it offers an excellent system, the dashboard and reports are good too, it is very useful when it comes to campaign analysis, I can also use it for a variety of different auditory use cases, it also provides a large number of innovative functions, its reports can be customized and sent by email, it allows you to follow your communication campaigns and analyze the results, it also allows complex queries and sophisticated analyzes, the device is very intuitive and well designed.
Cons
It is a very good and useful tool for strategies in social networks, I have nothing bad to mention about Talkwalker, its performance is very correct and it fulfills its functions correctly.
August 2019
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
August 2019
Talkwalker- Though presentation is good but poor data minning capacity
Not so much satisfied but it helped me in better visualization of data and help me understanding more metrics of analytics. But the overall experience is not so good
Pros
It has lots of filters which give us many choices to make our data more specific and precise. Apart from this it visualization is awesome and that makes it very cool to use as we have everything on screen whatever we need. It is quite easy to use and query formation is also good. But the most important thing is that it has a separate dashboard thing in it which helps to segregate multiple clients.
Cons
Data mining is very poor and sentiment tagging is also very poor. No when can trust in its data as it could be wrong. Second thing is that it shows different data on the dashboard and when we download it then data count become different
Reasons for Switching to Talkwalker
It was an organizational decision but Sysomos in its last part of subscriptions was making too many mistakes like data inefficiency and server problems
February 2021
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
February 2021
Set it and forget brand monitoring tool
This tool saves time because now I do not have to manually search the web for mentions of my company. TalkWalker does it for me.
Pros
I like that once I set up the keywords to track, I get daily digest emails of keyword mentions in social media and across the web.
Cons
There's nothing I would change about it. It is extremely inexpensive and simple to use. Very straightforward.
December 2020

Guido from Young Digitals
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2020
Web listening made simple (but with limits)
We use it in our agency to track the brand names of some clients and to discover trends and topics around certain brands or products.
Pros
I like the very user friendly interface: it's simple to browse through its functions and features. Help pages are comprehensive and useful. Support is great: whenever you have doubts or problems, they are available to help you find the best solution to your needs (mail, phone, virtual meeting). It can scan many web properties (websites, blogs, forums, most social media) for keywords or hashtags. Keyword creation is quite easy, also for very complex "constructions" (with many operators letting you build any kind of expression). It is a bit pricy, but when compared to similar platforms it turns out that it's one of the cheapest.
Cons
Listening is very limited on Facebook and Instagram (because Facebook limits what's passed through its APIs, after privacy concerns of the past years). Automatic analysis of the sentiment of the mentions is not totally satisfying, requiring a lot of manual work to correct the platform suggestions. There is no analysis of the profiles who mention your keywords. In the end, it's very useful to track possible "crisis events", but it's not very useful if you want to analyze how certain topics or brands are treated on the web, to understand what people talk about and where this occurs.
Reasons for Choosing Talkwalker
Talkwalker had most of the features we were interested in and it was half as expensive, though KPI6 offered also other very interesting features that could be worth the price
January 2017
Loïc from Hopscotch
Industry: Public Relations and Communications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2017
Great product
Talkwalker works flawlessly and enables anyone to get relevant insights at a glance. The software is really user-friendly, and has many settings that can be finely customized. The monitoring is good and accurate (almost all online media types are supported, as well as print and broadcast). Reports and dashboards are easy to made and easy to share (via email on a scheduled basis for instance), every type of data (charts, publications etc) can be exported in various formats (csv, ppt, xls etc.). or even embedded on other platforms (via json, xml, rss feed...). This is useful to do further analysis on the data collected. Alerts work well, which is very valuable when doing crisis communication. Besides, new features are added regularly and customer support is great. I would totally recommend it.
December 2018
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Too good to be true
I find it very easy to use and set up for my clients. It's very accurate and reliable.
Pros
Love this software. Have been using it for years and find it so much better than its competitors.
Cons
The pricing is very high and not in line with other platforms offering the same services.
December 2018
Anonymous
Company Size: 1,001-5,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2018
Preferred Tool For Alerts!
While we still use Google Alerts, Talkwalker Alerts is by far superior to Google Alerts. We receive so many more updates than we ever did with Google.
Pros
Talkwalker Alerts have helped our PR and social media teams by providing realtime updates on our name in the news and relevant topics. I really like how it includes Tweets and takes you directly to Twitter to view the mention.
Cons
Sometimes, we receive numerous alerts for the same mention - which can flood the inbox.
November 2019
Vinora from Travel.Earth
Company Size: 11-50 employees
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
November 2019
Easier to get Reach & Engagement insights
I've used Mention and Talkwalker simultaneously and I found Talkwalker simpler and easier to use.
Pros
I've using Talkwalker for creating social media insight reports for about 4 months now. It's been helpful for our team for getting in-depth analysis on the data we publish online. We have linked our official Instagram, Facebook and Twitter pages to Talkwalker. All works fine, I love the simplicity of their analytics section.
Cons
Topic set-up is kind of tricky. It needs boolean knowledge.
July 2019

Aksa from Travel Earth
Company Size: 11-50 employees
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2019
One of the best tool for social listening
Pros
I've been using Talkwalker for a month now and this tool is actually a lifesaver. Its easy to track hashtags, and mentions, calculate the reach, demographics, sentiment etc. Although the pricing may seem a bit heavy, the tool is actually worth it.
Cons
It doesn't support Instagram story tracking for 'Creators account'.
March 2020

Jordan from HelloFresh
Company Size: 1,001-5,000 employees
Industry: Food & Beverages
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
March 2020
User friendly and plug and play
Pros
The UX is very user-friendly and the learning curve isn't very steep.
Cons
I'd like to see better support for content performance reporting. It is often very clunky and requires special formulas to calculate basic metrics like engagement rate by reach.
May 2020

Gerald from DeVries Global
Company Size: 11-50 employees
Industry: Public Relations and Communications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2020
The most intuitive social listening tool ever
Talkwalker is so easy to use and the way it presents insights i visually enticing as well, best of all it's Fast!
Pros
Unlike most social listening tools where I would take awhile to get used to, it took me mins to get what I needed exactly
Cons
There isn't much insights from Facebook and Instagram, but this is more of an issue that most listening tools faced due to the aftermath of Cambridge Analytica
November 2019
Raavya from Travel.Earth
Company Size: 11-50 employees
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2019
Good tool for getting social insights
It's an okay tool for insights and reporting
Pros
Talkwalker has been helping me with social media insights and report creation. The analytics dashboard is user-friendly and easily understandable. Setting up topics and channels was a tricky task but their documentation is pretty solid.
Cons
Topic set-up and channel set-up is tricky. Cost is also higher considered with similar platforms
November 2019
Akanksha from Travel.earth
Company Size: 11-50 employees
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
November 2019
great tool for content management
Pros
I have been using Talkwalker for measuring the effectiveness of social media copies I write and it helps really well. Although the initial set up was kind of tough, our account manager helped us really well to catch up with the software.
Cons
It's really hard to learn for a non-techie person.
January 2017
Cécile from Partner
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2017
Very Good tool
Talkwalker is a very fast Social Media Monitoring tool, combining multiples Social Media Channels in the same feature. It captures an amazing amount of mentions available on the World Wide Web
November 2019

namitha from Travel.earth
Company Size: 11-50 employees
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
November 2019
Average Reporting Functionalities
It's a powerful tool but it needs more refinement.
Pros
Our marketing team creates social media insight reports using Talkwalker, my job is to create monthly reports based on the reports generated. They have an inbuilt reporting facility but it's not up to the mark. User interface is average. but it's really hard to catch up for a first time analytical tool user.
Cons
Reports can not be customised as desired. The graphics are static so colour change and similar options are not available.
February 2018
Nicole from Penquin
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
February 2018
Easy to use
Pros
An easy way to monitor your mentions on social, easy to follow brands and conversations. Easy tracking.
Cons
Paid option is really expensive and not really worth the change in features, need to up value for money on paid options.