Textedly software


188 reviews(5.0/5)
188 reviews(5.0/5)

Textedly is a cloud-based SMS marketing tool for businesses of all sizes.

The system offers mass group texting, text scheduling and customizable auto replies. Users can send texts over 300 characters long. The system also offers a link-shrinking feature to minimize the number of characters taken up by hyperlinks.

Textedly automatically gathers city, state and zipcode information for each subscriber. Users can also access analytics such as subscriber timestamps, activity, user history and other performance metrics. Incoming messages are free, and there is no limit to the number of subscribers Textedly users may have.

Textedly is priced on a per-month subscription basis.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

188 Reviews of Textedly

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  • Christopher from The Casual Pint Northshore

    Number of employees: 2-10 employees

    September 2018

    Best SMS service out there!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can use this service to communicate to over 500 customers at one time. This is great value to me!

    Pros

    This is the best SMS software tool out there for a small business. The user interface is great and the pricing is excellent. The support from Textedly is the best as well! I highly recommend this services to everyone.

    Cons

    Nothing negative to write about this software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Linda from Accounting

    Number of employees: 10,000+ employees

    September 2018

    Very empressed with Textedly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I used it to identify experienced Tax Professionals who are interested in working with our company. I also Used it to remind our associates about continuing education requirements.

    Pros

    It is very easy to use. I could send hundreds of texts in minutes. Responses were quick and easy to access.

    Cons

    Functions are great but you have figure out how to use them. They need a better learning system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stacy Lynn from Legal Shield

    Number of employees: 1 employee

    September 2018

    The Only Guarantee My Customers See!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The reason I chose Textedly is because I was looking for an affordable option to communicate with my followers while being on a very small budget. Textedly is exactly what I need without a ton of bells and whistles. I love the service and my customer engagement has increased greatly!

    Pros

    I like that the software is very easy to use and that I can see my results immediately when a message is delivered.

    Cons

    I don't like that there isn't a separate mobile app that I can use with the software. Even though you can use it through your browser, it's not the same.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Randi from Momfuel

    Number of employees: 11-50 employees

    September 2018

    Love textedly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It’s been amazing!

    Pros

    It’s been a time saver and I can let all of my customers have info at once

    Cons

    Sometimes it is glitchy from your phone

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Terrence from Hawkins Accounting and Tax Service

    Number of employees: 2-10 employees

    September 2018

    Finally!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall this is a great solutions for me to communicate with my team and my customers.

    Pros

    Easy to add subscribers and send individual or group texts. I like that you can schedule a text and send pictures if you need.

    Cons

    I do not like that the number 33222 is showing on the text. When other are using the same program, people get confused on who the text is from. I must sign my name at the end.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Seneca from Gather for a Hunger-Free Community

    Number of employees: 11-50 employees

    September 2018

    Simple and Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This service has been incredibly easy to use. If you need to go to more characters and send two texts that works pretty easy. If you don't have enough messages in your bank, it is easy to purchase the additional ones needed to send those all out. Overall, this is just a basic system that is easy to use. You don't get a lot of customization, but for small companies like us with only a few thousand texts going out each month, it is a perfect fit.

    Pros

    The set-up was really easy. Once we signed up, we used the online chat for help. They walked us through what we needed, sent us the forms, and then it was super easy to implement. Each time we send out more texts, we can see previous campaigns and even re-send as we choose. Notifications when people text us come to our email so we don't have to log in constantly and check. Very user friendly.

    Cons

    Unfortunately you cannot send campaigns to only NEW people who sign up. So if you have a campaign this week and send it out and hope more people sign up, you either individually have to text them, or wait until your next campaign. You can't just grab those people all in one swoop. Opt in is easy for the member, but if they opt out in error, and text you that...you can't use this system to opt them back in or contact them. You have to use something else (email, call, etc) and inform them to sign up again.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Logan from Save the Nickel Plate, Inc.

    Number of employees: 2-10 employees

    August 2018

    Anyone Wanting Mass Messaging Should Use Textedly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service has been very responsive and helpful. They've truly gone above and beyond what I could have asked.

    Pros

    The software is very intuitive and user-friendly. I've experienced no down-time with the website and have always been able to accomplish my goals.

    Cons

    My ONLY two critiques are that I wish I could delete keywords and the subscriber list associated with them and I would like to be able to easily export my subscriber lists to do some outside analysis of my subscribers. But these are VERY minor issues for me, more like wish-list items.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jenny from Camp Quest West

    Number of employees: 1 employee

    August 2018

    Excellent Texting Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are a summer camp and used this service to keep in contact with our camp parent's to alert them to rod conditions, emergencies, and general information leading up to and during summer camp. This software is very user friendly. It allows parents to respond via text without giving out volunteers personal cell numbers. The ability to keep a template is wonderful, as we send the same type of text for four different camp sessions.

    Cons

    Nothing - It was all wonderful! I could not have asked for anything else.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Elizabeth from Sudhoff

    Number of employees: 11-50 employees

    August 2018

    Cost Effective but Lacks Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are able to craft a text campaign within minutes
    It is cost effective

    Cons

    Customer Service is lacking. It takes around 30 minutes before some responds to my online chat request.
    Starting up the service is confusing. I tried to import a list of subscribers to a keyword and it took over 48 hours for someone to verify my list.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Billy from Got Chair Massage?

    Number of employees: 51-200 employees

    August 2018

    Works great for our business!

    Ease-of-use
    Functionality
    Quality
    Support

    This software has helped us out alot. We give it 5 stars all around. Also, Excellent customer service!

    Pros

    Easy to use and set up. Private text messages to our staff is most important without the nuisance of cell phone texting, where everyone gets each staff member's response. This is the best way to send out multiple texts to a large group.

    Cons

    NONE

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jordan from Lularoe

    Number of employees: 1 employee

    August 2018

    Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It’s so easy to use and perfect for sending out mass texts.

    Cons

    It would be great if there was an app for this site. Otherwise, it’s great!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shanicka from Shanicka House Ministries

    Number of employees: 1 employee

    August 2018

    More than enough...

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I most like that this software is both easily accessible from my computer, as well as my iPhone. I'm a MOM of two small children (2 years old, and 5 months old) so I'm not often able to be sitting in front of my computer working. This software allows me to create and send my texts from my phone with ease.

    Cons

    There was really nothing that I don't like about the software. It encompasses everything I need to accomplish my ongoing goal of reaching, and connecting to, others via text message.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    It's solved our main problem of internal communication.

    Pros

    Easy to use and the full functionality of it.

    Cons

    I have yet to find a negative with the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Georgia from Prüvit

    Number of employees: 1 employee

    August 2018

    Great!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love it!

    Pros

    Easy to send one message to 10 people instead of copying and pasting.

    Cons

    It’s sometimes not easy to get in touch with customer service.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Pablo from Rener Team

    Number of employees: 2-10 employees

    August 2018

    I love the system. Easy to use and affordable. It is a staple in our marketing plan. A+++++

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use textedly to text the expired listings in our market. It gives us a second option on reaching prospective clients. We are also looking into sending text with video links to our current clients and prospect. The next step is to use as a way to connect with our farms.

    Pros

    Easy to use.
    Easy to upload csv file. The interface is perfect.
    The affordability is great.
    I love having the templates and having the ability to send at a later date.

    Cons

    I wish it had campaigns that we can set up so when we enter a lead there would be a series of pre-determined text that would go out without having to set each one. But really not an issue.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Andrew from United Steelworkers 9187

    Number of employees: 201-500 employees

    August 2018

    Awsome program and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to navigate and user friendly.

    Cons

    That it does not allow you to send a form to get people's names and info

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jared from Hope Community Church

    Number of employees: 11-50 employees

    August 2018

    Great for churches! The possibilities are endless!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is opening up new possibilities for our church. People are better able to access information and we can communicate more effectively with Textedly. There are many opportunities we haven't even explored yet utilizing this new way of communicating.

    Pros

    The ability to reach people in the fastest easiest way. EVERYBODY at least glances at a text message if not read it completely. You can't say that about voicemails, emails, physical mail, etc...

    Cons

    The software itself is awesome. Took a little while to figure out how to use it. There were not useful videos or articles to help me with what I wanted. I use Textedly for two purposes.
    1. For ongoing communication. People subscribe to a keyword (an all church keyword, or youth ministry keyword) and I can periodically send messages to inform, advertise, or communicate information.
    2. I use a keyword for single use, or special uses. (To register for an event online, they text the keyword to get a link to online registration. Or to interact with the Sunday sermon, text a keyword to get a link to an article referenced, or for a survey, or poll.)

    There were no articles that explained I needed to delete subscribers if I wanted them to receive the automated predetermined message again. If they aren't removed and they text the same keyword again, they get a message saying they are already subscribed rather than getting the message I made.

    Also, you CAN change an existing keyword to a different keyword (the help articles don't say this). But you have to delete everyone that has subscribed to that first keyword before you can change it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amelia from Avenues: The World School

    Number of employees: 201-500 employees

    August 2018

    Textedly rocks!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how user friendly it is. You can use from your phone or desktop!
    Our parents love this service!

    Cons

    I really have noting negative to say about this service. Everyone is very helpful and it is so user friendly!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nancy from Heat & Frost Insulators Union, Local 6

    Number of employees: 501-1,000 employees

    August 2018

    Not as easy to use as I'd like it to be.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use it to send out urgent messages to our members and it is a great way to get our information out. I am having difficulty with some aspects of the program however.

    Pros

    It was easy to download my list of subscribers.

    Cons

    It does not allow you to edit the phone number of a subscriber. At least I could not find a way and when I asked for help on this issue I was not given an answer. The only way I could deal with this was to unsubscribe the person and enter them again with a new number. There were a few questions I asked but was not given a helpful answer.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Martyn from KW Memorial

    Number of employees: 501-1,000 employees

    August 2018

    Great Service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, and gets good interaction from contacts

    Cons

    Hard to delete multiple contacts at once

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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