Textedly Software

An effective way to communicate with Customers and Teams.

Pros

After trying several similar programs, Textedly stood out in Customer service, value and ease of use.
The system is clean, easy to use and organized in an intuitive fashion. It is very user friendly.
The Customer Service is responsive, helpful and accommodating.
The Plans are set to meet the needs of users of all levels.
Good product, good service, good value.

Cons

The only thing I would like is an app but they've focused on a good product at a good price and back it with good service so I've learned to adapt to not having an app for it.

It's easy for me to stay in touch with my residents.

Pros

How easy it is to set up and use.The support team was available and answered my questions right away at setup and I have not needed them since. Such a great staff!

Cons

Haven't encountered a "con" yet!

Pros

I can schedule messages for a specific time and day and date. Easy to use and create keywords for signup

Cons

That I can't resend messages that have already sent. I should be able to reselect and resent each message

Ability to conveniently and quickly send messages to a large number of people.

Pros

The ability to send texts quickly and easily. I also like the option to type up a message from a computer instead of having to use a phone.

Cons

When switching to another app and then back to the textedly app everything reloads and all typing etc is lost.

Pros

I really like how easy it is to use and the price! Bulk subscriber uploads are very helpful and being able to save frequently used templates.

Cons

I can't really think of anything that I don't like at this time. I've only been using it for a little over a month.

Helps our business work more efficiently.

Pros

I like that the service allows us to store templates of commonly used messages. This helps us streamline our operations a great deal.

Cons

I with there were a dedicated app for mobile devices. Currently it only works through a browser, and I feel a stand alone app would be nice.

We were able to quickly and easily able to communicate with our staff and parents of the kids camp we run for the month of June. We often need to share timely news about delays and things to remember and this program was a perfect fit for us.

Pros

I loved the clean and simple design of the website. I found it to be very intuitive and easy to operate.

Cons

I wish there was an app for it. We also encountered a 24 hour period of not being able to use TAGS which is how we are set up to communicate with our groups. However, your team gave us 500 extra texts which made it a little easier to swallow.

Textedly helps us effectively push out communication to our employees. We will soon be using this to communicate with our customers.

Pros

Textedly is VERY user friendly! An easy upload of phone numbers and the ease of sending messages are my top praises.

Cons

Customer support and response is lacking. Also, if we delete someone from the backend, it would be nice to be able to reactivate them. It unfortunately does not give us the option to do that. We use this as a way to communicate with employees, so if someone is rehired- we are unable to add that person back to the list.

Easy to use and it works extremely well with our in-house database.

Pros

It's easy to update contact tags that make custom segmenting very simple. As a recruiter for a university, I find textedly to be an incredible tool that is vital to our process.

Cons

There's honestly nothing I can say that is negative about this service, but I can say that what I do like least about it is that if it ever stopped existing, then I'm sure I wouldn't be able to find a comparable product for the price.

Increased ability to communicate more effectively with my leaders, teams, and members. Great tool for getting information out efficiently, quickly, and people don't feel spammed.

Pros

I love that I can schedule a group text message to be sent out ahead of time. It is super helpful administratively for me to accomplish this task earlier in the week whereas with other free texting services you have to hit the send button exactly when you want it sent - the send later option is amazing and worth every penny! Super affordable as well too.

Cons

Uploading the contacts can be a little difficult at times - chimp mail is a little bit more interactive and helpful to upload contacts/emails whereas Textedly format of their CSV doc needs to be exact or will reject uploading contacts; however, once you have it formatted properly it works amazingly!

Pros

The best thing I like is that it gives our viewers a quick way to reference information from our screens.

Cons

There is nothing I don't like about this software. It enables me to get our viewers quick information to their phones.

Pros

Easy to use. It was so simple to sign up and a customer support representative contacted me within 24 hours to help with any questions.

Cons

Although the system works pretty well from the phone, an app would be very helpful. I also wish there was a notification when someone responded to our text .

Pros

The interface is very well designed with easy access to the different modules. Importing a user list and responding to customers is made simple. The ability to customize messages to fit our environment is great as well.

Cons

Would like the ability to completely remove a user from the list with a single click. Otherwise great!

Pros

Interface - it is easy to use for anyone regardless of technical skill.

Contact management - it is very easy to upload a CSV file of your customer list or manually enter in a new contact. Searching for a specific contact or keyword tied to that contact is also easy.

Ability to schedule texts - this alone is great because I can schedule campaigns ahead of time when a promo goes live and I don't have to worry about setting it up the day-of.

Individual and mass texting abilities - our customers love that now we can send individual texts that their order has been shipped and alerts them. Also the ease of use in sending a mass text is the real use of this and having both capabilities really makes this product shine.

Price - great value for the product. Texting services are a dime-a-dozen these days and I have used a few but Textedly is the best all around for value of what you get!

Cons

Not a major con, but would like the ability to send messages to specific people or keywords using a filter from the new message page. It already can be done by going to the Subscribers page, performing a filtered search and then sending message from there. It's not a major con and is nit picking since that is only one extra step but that's about the only con I can think of using Textedly.

Pros

It is user friendly for those who are not tech savvy! I have easy and prompt access to customer support. And my subscribers get quick responses! I also love that so can response to subscribers as well !

Cons

I wish my unused messages could roll over into a new month. I think this should be considered. In addition, I should be able to receive email notifications when new subscribers sign up, but overall this platform is AWESOME!

Pros

Easy to use, great user experience, free trial is super helpful, works as it should, I'll be recommending to others

Cons

Sometimes the scheduling feature doesn't work perfectly and sends a text message too soon. Other than that good.

Pros

The use of multiple keywords is definitely a plus. We were able to centralize our communication because of the keywords. Previously, we used multiple texting services

Cons

The inability to change a keyword is a con for us. We used keywords for temporary uses and we are stuck with them, even if we will never use them again. This was not something we were clear on in advance

Time management is critical to a small business owner so this software is quite helpful.

Pros

Scheduling messages for future times is great! I also like linking it to my email to receive any response.

Cons

Adding a photo does add 2 additional messages so being 1 Message- it counts as 3. This can be deceiving to people.

real time results, ease of use, great online and live support

Pros

Ease of use, information that is available to show your results in real time. I appreciate the value that the platform provides with multiple keywords.

Cons

I have had "zero" problems with this program and cannot say anything negative about the platform. OK, maybe the response time to the online chat could be faster.

We're now able to communicate with all of our patients without making a phone call

Pros

Textedly is very easy to use. After I spoke with support team who gave me a tutorial, I was able to train my front desk staff with ease.