Textedly

RATING:

4.6

(348)

About Textedly

Textedly is a cloud-based SMS marketing tool for businesses of all sizes. The system offers mass group texting, text scheduling and customizable auto replies. Users can send texts over 300 characters long. The system also offers a link-shrinking feature to minimize the number of characters taken up by hyperlinks. Textedly automatically gathers city, state and zipcode information for each subscriber. Users can also access analytics such as subscriber timestamps, activity, user history and other performance metrics. Incoming messages are free, and there is no limit to the number of subscribers Textedly users may have. Textedly is priced on a per-month subscription basis.

Textedly Pricing

After a free 14 day trial, monthly plans start at $24 per month and scale up based on business needs. Textedly offers the following texting options: $24 per month: includes 1 keyword, and 1,000 outbound text messages. $39 per month: includes 2 keywords, and 2,000 outbound text messages. $50 per month: includes 3 keywords, and 3,500 outbound text messages. $70 per month: includes 4 keywords, and 5,000 outbound text messages. $140 per month: includes 6 keywords, and 10,000 outbound text messages. $210 per month: includes 7 keywords, and 15,000 outbound text messages. $350 per month: includes 10 keywords, and 25,000 outbound text messages. All inbound text messaging are free! Pricing continues to scale based on number of keywords and text messaged, up to: $2,800 per month: includes 50 keywords, and 200,000 outbound text messages. Textedly also offers annual plans. By paying for the entire year, you will get 20% more text messages each and every month.

Starting price: 

$38.00 per month

Free trial: 

Available

Free version: 

Available

Dashboard

Textedly Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Textedly

1 - 5 of 347 Reviews

Emily

Non-Profit Organization Management, 2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2022

Great Resource

User Profile

Ibrahim

Verified reviewer

Education Management, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2018

Awesome service for text message

The textedly web text message service is very awesome and it is above my overall expectations.

PROS

Easy to text anyone on your subscriber list. Cheapest text messages services. Quick customer support.

CONS

When you erase any subscriber you cant send them a message until they reenroll by themselves.

Matt

Marketing and Advertising, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

It's the one I chose for a reason

Quite good. They were very helpful early on. Since then, it's been an easy platform to use.

PROS

The customer support was great during my research. They promptly answered my questions, even anticipating future considerations.

CONS

There's really not much I don't like. I suppose the layout of the platform itself could be a little better, but that's just personal preference.

Reason for choosing Textedly

The customer support answered all of my questions quickly.

Dianne

Religious Institutions, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2023

Please consider other options

My most recent experience has been terrible. Customer service has not answered my questions or provided me sufficient alternatives. They do not listen to me as a customer nor want to help solve my issues.

PROS

When I initially started using Textedly, it served my purpose. I can schedule text messages and receive messages back. This is what I was looking for.

CONS

I have used Textedly for several years. But recently, their commitment to customers and customer service has dramatically declined. They made recent updates to their platform and dramatically increased prices without contacting existing customers. The price of my existing plan increased a significant amount. I have requested that the messages I have purchased be made available to my business and they will not release them until a certain date. When I contacted customer support and ask for resolution, the staff do not answer my questions or offer alternative solutions. I have requested that my account be closed and a refund of the 11 months that I have not used. They will not work with me and only offer that I pay for a higher priced plan or purchase additional messages at a very, very high rate. Please do not use this company. They are no longer considering the needs of customers that have been with them for several years.

Anonymous

51-200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

One of the best sms texting and marketing services

We’ve had an excellent experience with textedly and have come to trust them over the years we’ve used them for our important group communications.

PROS

I love how reliable and easy to use Textedly’s web dashboard is. Things are well though out and easy to find. The feature set has everything we need including the ability to bulk import, schedule messages, and even attach photos. It doesn’t require any of our end users to instal anything like WhatsApp and requires no special training for those receiving messages. We use it for group messaging large numbers of volunteers. The pricing is super fair and the customer service is excellent. I’ve compared textedly with a lot of other services in its range and by far I prefer and trust it for needs.

CONS

In order to bulk import textedly has to approve your account and it’s best you sign up with a domain email if you want to import via csv a list of contacts. However they do this in order to reduce the likelihood of getting their short code flagged as spam and this helps to ensure the reliability of sms messages getting delivered reliably. So in truth this is a positive thing. Just requires some manual verification to get approved for it. But customer service is fast to get it done. I’d suggest that maybe they could have someone available via email on the weekends who could enable this feature in case a user signs up late in the week and needs to enable the feature asap. But not a huge deal.