--- title: "Textedly Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Textedly. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Textedly is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/textedly-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [Textedly](https://www.softwareadvice.com/cloud-communication/textedly-profile/) / Textedly Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cloud-communication/textedly-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cloud-communication/textedly-profile/alternatives/) # Textedly User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 362 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 273 reviews (75%) - 4 stars: 52 reviews (14%) - 3 stars: 14 reviews (4%) - 2 stars: 7 reviews (2%) - 1 star: 16 reviews (4%) ### Most mentioned pros - The platform appears to offer a solid set of messaging and contact-management features, and the dashboard is relatively straightforward to navigate. - Support did respond quickly through live chat. - It was fun and exciting to be able to send bulk text messages to customers all at one time. ### Most mentioned cons - However, they did not provide documentation or proof of cancellation, and my billing page still showed a future charge scheduled on the account. - Within minutes, I realized the platform could not be used for my intended purpose because uploaded contacts required prior opt-in consent. - I requested written proof that the billing had been canceled and that no further charges would be made, but at the time of this review I had not received a response. ## Textedly customer reviews Showing reviews 1-25 of 362 (page 1). ### Easy-to-Use Texting for Mass Scheduling - Overall rating: 4/5 - Reviewer: Knife Guy Robert Service - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered I use Textedly to send mass communications for scheduling. #### Pros I use Textedly to send mass communications for scheduling. I like its easy user interface, and it’s generally simple and easy to use. The initial setup was very easy. #### Cons Price changes was tough but generally fine --- ### Easy to Use with Extremely Helpful Customer Support - Overall rating: 5/5 - Reviewer: Gerard J. S. - Industry: Sports - Company size: 2-10 employees - Product usage: a few times a year - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm able to connect with my membership #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Ease of use and customer support is extremely helpful! #### Cons It would be great if you can add multiple names to the phone number attached to the account. --- ### Simple, Fast Messaging with Templates, Scheduling, and Responsive Support - Overall rating: 5/5 - Reviewer: Dave G. - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Provides us a with an immediate means of communicating with our staff and customers. The solution integrates well with our other communication methods. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Simple to use with templates and ability to schedule future messages. The system also quickly sends messages which helps when rush messages are required. Online chat support is reachable and quickly provides solutions to keep us up and running. Affordable pricing in comparison to other solutions. Redrafting message via AI helps with providing the right flavor of message #### Cons The ability to bulk edit demographic information on multiple contacts would be very helpful. --- ### Refusal of any refund and wouldn't allow me to cancel - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I purchased a $348 annual Textedly subscription on September 14, 2026. Within minutes, I realized the platform could not be used for my intended purpose because uploaded contacts required prior opt-in consent. I immediately requested a refund and cancellation. The refund was denied. More concerning, customer service told me I could not cancel the annual subscription until 14 days before the September 2027 renewal date and that I should set a reminder to return approximately 351 days later. I then opened the Terms of Service link that Textedly itself provided. Section 1(E) specifically states that a customer has the right and ability to cancel a subscription “at any time.” I copied and pasted that exact language into the live support chat. Even after I pointed this out, I was again told to set a reminder and come back in 351 days to cancel. I also pointed out that California law requires an online cancellation option for applicable auto-renewing subscriptions and cited the relevant California rule. I was again told to wait 351 days. After roughly 20 minutes of back-and-forth, Textedly finally claimed that my account had been set to cancel at the end of the annual term. However, they did not provide documentation or proof of cancellation, and my billing page still showed a future charge scheduled on the account. I requested written proof that the billing had been canceled and that no further charges would be made, but at the time of this review I had not received a response. My issue is not simply that the refund was denied. It is that I repeatedly asked to cancel, cited Textedly’s own Terms of Service stating I could cancel “at any time,” and was still told by a live representative to wait 351 days before cancelling. The process was unnecessarily difficult and did not match the written terms they provided me. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The platform appears to offer a solid set of messaging and contact-management features, and the dashboard is relatively straightforward to navigate. Support did respond quickly through live chat. #### Cons I purchased an annual plan and requested cancellation within minutes after realizing the platform could not be used for my intended purpose. Support initially told me I could not cancel until 14 days before my September 2027 renewal date and that I should set a reminder to return approximately 351 days later. I then opened the Terms of Service link that Textedly itself provided. Section 1(E) specifically states that a customer has the right and ability to cancel a subscription “at any time.” I copied and pasted that exact language into the live chat, but I was still told to wait 351 days and cancel later. I also pointed out the California automatic-renewal requirements applicable to online cancellation. After roughly 20 minutes of back-and-forth, Textedly finally stated that my account had been set to cancel at the end of the annual term. However, they did not provide documentation or proof of cancellation, and my billing page still showed a future charge scheduled on the account. I requested written proof that billing was canceled and that no additional charges would be made, but at the time of this review I had not received that confirmation. My main concern is not simply that a refund was denied. It is that the cancellation process did not match the written Terms of Service they provided to me, and I had to repeatedly argue with support before they said they would process the cancellation. --- ### Textedly Functionality - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Machinery - Company size: 501-1000 employees - Product usage: less than 1 year · weekly - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Textedley provides a great product to be able to quickly mass communicate with a large number of individuals. #### Cons Some aspects of Textedley's platform like their "key word" functionality can be frustrating and limited. --- ### Marketing Director - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Non-Profit Organization Management - Company size: 2-10 employees The reviewer appreciates the software's ability to quickly relay information to event attendees, which is crucial for effective communication. They expressed a desire for a feature that allows reviewing messages before sending to ensure deliverability. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The reviewer finds Textedly easy to use for managing customer orders in a water delivery business, enabling efficient communication with multiple clients. The addition of a mobile app has improved the overall experience, with no major issues reported. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees Textedly provides a straightforward way to send messages to employees, and the support is responsive and helpful. A challenge encountered was the inability to update a contact's phone number, which required multiple attempts. Full review available after login on Software Advice --- ### Co-owner/ Vice President of Development - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Construction - Company size: 11-50 employees The software is particularly useful for companies needing to communicate with employees across a wide area, thanks to its easy scheduling capabilities. The frequent sign-in requirement may detract from the overall user experience. Full review available after login on Software Advice --- ### Chief Operating Officer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Non-Profit Organization Management - Company size: 2-10 employees The software allows users to communicate effectively with a large audience and captures replies in a centralized timeline. Some users find the message splitting feature confusing and are concerned about the costs for additional media like emojis. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Accounting - Company size: Self-Employed The reviewer appreciates Textedly's guidance and the effectiveness of its AI assistant in providing support. They also highlight the ease of use provided by the sample format, although they suggest improvements in managing duplicate contacts. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The ease of use in navigating Textedly is a significant advantage for managing communications. While the initial setup is smooth, the character count limitations may pose challenges for users needing more flexibility. Full review available after login on Software Advice --- ### Great Tool for Texting - Overall rating: 5/5 - Reviewer: David K. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product, easy to use, good customer support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up and use. Importing subscribers is easy. #### Cons using previous messages - need a better way to copy and reuse. --- ### Tried the rest, Textedly is the best - Overall rating: 5/5 - Reviewer: Johnny C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It solved a major problem within our organization. We now have internal communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Full functionality! Works extremely well for mass text marketing and communication. #### Cons It works well in every facet. No complaints. --- ### Loving It - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Being able to market to my audience directly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love being able to text customers directly to their phones. It allows for direct contact. A Cost Effective, Personal Marketing Tool In A Social Media World #### Cons I wish I had a few more characters, the "Text STOP to End" takes up quite a few --- ### Good, not great, Solid for Mass Texts - Overall rating: 4/5 - Reviewer: Evan L. - Industry: Insurance - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It was relatively easy to use and loved that you could send a test text to yourself. We used it for sending out important news articles as soon as they were published during the peaks of Covid to keep people informed. Worked well for instant communication. #### Cons It didn't have a ton of features for the monthly price. There are also not any mobile apps - always required you to login on a desktop. --- ### The Only Guarantee My Customers See! - Overall rating: 5/5 - Reviewer: Stacy Lynn H. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered The reason I chose Textedly is because I was looking for an affordable option to communicate with my followers while being on a very small budget. Textedly is exactly what I need without a ton of bells and whistles. I love the service and my customer engagement has increased greatly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the software is very easy to use and that I can see my results immediately when a message is delivered. #### Cons I don't like that there isn't a separate mobile app that I can use with the software. Even though you can use it through your browser, it's not the same. --- ### If you work in the US, do not hire virtual assistants outside - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can not understand how a website for communicating with people, ban other countries IP. I receive like 5 phone calls and messages from people in india. If you call customer support of ANY big or small company you will be talking with somebody outside the US. How can they possibly think on forbid the access to this website from a country like Mexico! I am pretty sure we all have a foreign assistant for marketing. Not this way textedly, not this way. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Easy to use, works very good. Good prices #### Cons It is incredible that they banned Mexico IP and who know how many more. You cant have external users to help you because of this ban. --- ### From day one we have been impressed with Textedly. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Marketing is never an easy thing to contend with. With Textedly I can give our prospects that one last chance to commit without being intrusive. we have had great results thus far and are pleased with the Textedly service team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They are continuing to grow there features on a regular bases. the price is more than right and the value is beyond wonderful. #### Cons So far it has been hard to find one. We critique our services hard, Textedly has met and exceeded all of our needs and want with there service. --- ### Interesting marketing tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the idea of mass group texting to your customers and the way how easy you can text scheduling. It's pretty innovative and it's good to use it in mobile-centered marketing era when digital advertising is getting so crowded. A good way to remind your customers about the update in the software or app they use. Analytics are also very robust! #### Cons Not much, I really like it. If they won't get too expensive I keep using it. --- ### Textedly is at the top for SMS marketing for multiple reasons. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very happy with the web-based UI. It's just so easy and satisfying to use. One of the surprising things is that Textedly is for everybody. There are so many applications you can use it for besides marketing your business. For example, if your hosting an event and you want an easy way to keep people up to date with event details/happenings then use Textedly - you will love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I didn't feel overwhelmed being completely new to SMS-based marketing. The web-based UI is easy to use and the pricing iss low-cost compared to my own competitor research. You will notice that most people gravitate towards Textedly because they offer the same and more features than similar marketing apps. #### Cons I really wish that they had a iOS app available for iPhone and iPad users. I can asssume this is something to be available soon though. --- ### Great Value, Service, and it works! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Time saving #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple interface. Clear display of primary data. Return of incoming text messages allows query of end users for voting, and/or data collection. I'm using the service to target multiple groups of current members in our American Legion Post. In the post, we have Regular, Auxiliary, Riders and Sons that are involved in unique/different aspects of service to the community. Additionally we have a large group of regular Bingo attendees. Outreach to these members let's keeps them informed of updates in a simple to manage method. #### Cons Restrictive filtering needs work to allow finer detail of targeted subscribers. System allows filtering for simple text only, no 'or', 'and' or 'not' statements. --- ### Excellent Program for Ease of Use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Good. The tech. support was very helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use! No software to learn, no long videos to watch, it was simple to understand. #### Cons It took a while to get the ph# verified to use and get it approved. --- ### One of the best sms texting and marketing services - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: 3-5 years · a few times a year - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We’ve had an excellent experience with textedly and have come to trust them over the years we’ve used them for our important group communications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how reliable and easy to use Textedly’s web dashboard is. Things are well though out and easy to find. The feature set has everything we need including the ability to bulk import, schedule messages, and even attach photos. It doesn’t require any of our end users to instal anything like WhatsApp and requires no special training for those receiving messages. We use it for group messaging large numbers of volunteers. The pricing is super fair and the customer service is excellent. I’ve compared textedly with a lot of other services in its range and by far I prefer and trust it for needs. #### Cons In order to bulk import textedly has to approve your account and it’s best you sign up with a domain email if you want to import via csv a list of contacts. However they do this in order to reduce the likelihood of getting their short code flagged as spam and this helps to ensure the reliability of sms messages getting delivered reliably. So in truth this is a positive thing. Just requires some manual verification to get approved for it. But customer service is fast to get it done. I’d suggest that maybe they could have someone available via email on the weekends who could enable this feature in case a user signs up late in the week and needs to enable the feature asap. But not a huge deal. --- ### Looking to switch after many years. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered I'm looking to switch. Textedly may look pretty but the customer service is slow, I've waited days for replies, missed more text message deadlines than I wished to have ever happen and it can be very glitchy. I'd love to find another product. I dread using this tool in order to find there's another problem someone can't help me solve until days later. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It's decently easy to use some of the time. #### Cons When it's not easy to use, the support is LACKING. Taking days or hours to get back and not much help at times. For example: Last Friday, I went to send out a text, 144 characters using one text message, glitched and wouldn't let me send. Finally I cut my list in half hoping it would help. It sent, but it said it used two text messages ($200+ worth). I even personally received the message as one text message. It's been 3 days, it's now 3pm on Monday, I'm hoping one day someone will help me. The only person to write back said I should have used incognito and it was my fault... Other examples: You buy a "keyword" and in order to stop paying for that keyword you need to manually unsubscribe every single person on that list. Other nuances: If someone is subscribed to more than one keyword and you want to send a message, it will send the person the same text twice, the system can't identify if there's one person on two lists. Other problems: You send a photo and it looks fine in preview or test, and it will send the size of the tiniest thumbnail to your subscribers. Another: Sometimes the text system goes down. ---