--- title: "Textedly Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Textedly. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Textedly is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/textedly-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [Textedly](https://www.softwareadvice.com/cloud-communication/textedly-profile/) / Textedly Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cloud-communication/textedly-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cloud-communication/textedly-profile/alternatives/) # Textedly User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 351 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 264 reviews (75%) - 4 stars: 51 reviews (15%) - 3 stars: 14 reviews (4%) - 2 stars: 7 reviews (2%) - 1 star: 15 reviews (4%) ### Most mentioned pros - It was fun and exciting to be able to send bulk text messages to customers all at one time. - I enjoy Textedly and the ease of its use, customer support has been very responsive although sometimes I have gotten conflicting information, overall it is an easy system to navigate. - The convenience of not having to send manual texts ### Most mentioned cons - Not ideal for: Those who need a full CRM or email marketing suite. - It's irritating because had I known the service was going to be useless until whenever they decide to approve my access, I would have chosen a competitor. - They won't allow you to cancel only within a narrow window, and continue charging you despite requesting cancellation. ## Textedly customer reviews Showing reviews 1-25 of 351 (page 1). ### Great Tool for Texting - Overall rating: 5/5 - Reviewer: Dave K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product, easy to use, good customer support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up and use. Importing subscribers is easy. #### Cons using previous messages - need a better way to copy and reuse. --- ### A bit too expensive for my needs - Overall rating: 4/5 - Reviewer: Nikola S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It's great that users can try the product on a free trial (no card required). #### Cons I have limited credits that come with the purchase, I'd prefer to pay as I go. #### Reasons for choosing Textedly I just wanted to try the product on a free trial. --- ### Loving It - Overall rating: 5/5 - Reviewer: Ingrid B. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Being able to market to my audience directly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love being able to text customers directly to their phones. It allows for direct contact. A Cost Effective, Personal Marketing Tool In A Social Media World #### Cons I wish I had a few more characters, the "Text STOP to End" takes up quite a few --- ### Tried the rest, Textedly is the best - Overall rating: 5/5 - Reviewer: Johnny C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It solved a major problem within our organization. We now have internal communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Full functionality! Works extremely well for mass text marketing and communication. #### Cons It works well in every facet. No complaints. --- ### Good, not great, Solid for Mass Texts - Overall rating: 4/5 - Reviewer: Evan L. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It was relatively easy to use and loved that you could send a test text to yourself. We used it for sending out important news articles as soon as they were published during the peaks of Covid to keep people informed. Worked well for instant communication. #### Cons It didn't have a ton of features for the monthly price. There are also not any mobile apps - always required you to login on a desktop. --- ### If you work in the US, do not hire virtual assistants outside - Overall rating: 3/5 - Reviewer: Manuel D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can not understand how a website for communicating with people, ban other countries IP. I receive like 5 phone calls and messages from people in india. If you call customer support of ANY big or small company you will be talking with somebody outside the US. How can they possibly think on forbid the access to this website from a country like Mexico! I am pretty sure we all have a foreign assistant for marketing. Not this way textedly, not this way. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Easy to use, works very good. Good prices #### Cons It is incredible that they banned Mexico IP and who know how many more. You cant have external users to help you because of this ban. --- ### The Only Guarantee My Customers See! - Overall rating: 5/5 - Reviewer: Stacy Lynn H. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered The reason I chose Textedly is because I was looking for an affordable option to communicate with my followers while being on a very small budget. Textedly is exactly what I need without a ton of bells and whistles. I love the service and my customer engagement has increased greatly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the software is very easy to use and that I can see my results immediately when a message is delivered. #### Cons I don't like that there isn't a separate mobile app that I can use with the software. Even though you can use it through your browser, it's not the same. --- ### From day one we have been impressed with Textedly. - Overall rating: 5/5 - Reviewer: Jerry B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Marketing is never an easy thing to contend with. With Textedly I can give our prospects that one last chance to commit without being intrusive. we have had great results thus far and are pleased with the Textedly service team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They are continuing to grow there features on a regular bases. the price is more than right and the value is beyond wonderful. #### Cons So far it has been hard to find one. We critique our services hard, Textedly has met and exceeded all of our needs and want with there service. --- ### Interesting marketing tool - Overall rating: 4/5 - Reviewer: Dagmara S. - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the idea of mass group texting to your customers and the way how easy you can text scheduling. It's pretty innovative and it's good to use it in mobile-centered marketing era when digital advertising is getting so crowded. A good way to remind your customers about the update in the software or app they use. Analytics are also very robust! #### Cons Not much, I really like it. If they won't get too expensive I keep using it. --- ### Textedly is at the top for SMS marketing for multiple reasons. - Overall rating: 5/5 - Reviewer: Jared L. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very happy with the web-based UI. It's just so easy and satisfying to use. One of the surprising things is that Textedly is for everybody. There are so many applications you can use it for besides marketing your business. For example, if your hosting an event and you want an easy way to keep people up to date with event details/happenings then use Textedly - you will love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I didn't feel overwhelmed being completely new to SMS-based marketing. The web-based UI is easy to use and the pricing iss low-cost compared to my own competitor research. You will notice that most people gravitate towards Textedly because they offer the same and more features than similar marketing apps. #### Cons I really wish that they had a iOS app available for iPhone and iPad users. I can asssume this is something to be available soon though. --- ### Easiest App to use - Overall rating: 5/5 - Reviewer: Regina K. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was fun and exciting to be able to send bulk text messages to customers all at one time. I got really good responses #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The convenience of not having to send manual texts #### Cons The options that were Available. It didn’t allow me to make certain changes and filter which ones I didn’t want to send out --- ### Optimize the procedures involved in developing and launching SMS marketing campaigns. - Overall rating: 5/5 - Reviewer: Tareq O. - Verified reviewer: Yes - Industry: Building Materials - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Textedly has allowed us to scale up our SMS marketing efforts with ease, providing us with user-friendly tools and insightful reports to optimize our strategies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Textedly provides a comprehensive set of features and tools to develop effective SMS marketing campaigns. It has no restrictions on the number of customers on the target list, making it easy to reach both small and large customer groups. Customizable templates and drag-and-drop capabilities simplify campaign creation, while segmentation options allow for categorizing customers by interests. Textedly also enables customers to easily unsubscribe from SMS. Its integration with other systems and automation features link to customer records and personalize greetings on special occasions. The reporting features provide valuable insights into open rates, click-through rates, conversion rates, demographic data, and engagement trends, making it easy to assess campaign success and identify areas for improvement in future campaigns. #### Cons Textedly has no negative aspects to its use, as it is challenging to identify any features that are unhelpful or spammy. Although there was some confusion initially with the updated hashing features, it turned out to be more beneficial than anticipated after comprehension. --- ### Unusable, Even After Paying $456 - Overall rating: 1/5 - Reviewer: Timothy D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered After researching many bulk texting services, Textedly appeared to be the best fit and value for our company to send a text "blasts" to all 60 employees at one time. I signed up, chose the "bronze" plan, paid for an annual subscription, verified my identity by both text and email, and was excited to get started. I went to add contacts, but found bulk upload was not authorized without approval from Textedly. I sent the request via the AI chat bot as directed and got no reply. I then decided to manually enter my 60 employees' info. After 10 contacts I was halted by a "maximum 10 manual entries allowed" message. I had to search on-line to find a support phone number, and when I called I was basically told at some point they would get around to approving my access to bulk upload contacts. It's irritating because had I known the service was going to be useless until whenever they decide to approve my access, I would have chosen a competitor. I have time today to spend on this, but probably will not tomorrow or following days. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It's unusable at this point, so no way to know. #### Cons Even after paying for an annual subscription, it's impossible to use. There is an approval process that takes an unspecified length of time before you can bulk upload contacts and can only manually add ten contacts. --- ### All in one place... - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm trying to solve the problem of texting customers without seeming spammy. Sometimes people think it's spammy, sometimes they don't. If more people knew about the service I think I would get less declines/opt outs from customers. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros The benefit of textedly is that everything you need to text customers is in one place, and that they also provide a cell phone number (essentially a virtual number) so that you're not texting from your own phone. #### Cons They have a free trial function but you can only text yourself. It's okay to not have a free trial, but it seems a little bat and switch-ish. --- ### Textedly is incredibly helpful in my industry. - Overall rating: 5/5 - Reviewer: Michan M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered One of Textedly's best features is its affordability, which is ideal for small businesses looking for an inexpensive marketing strategy. The customer support/client success manager! She's incredibly helpful and amiable. We love how practical a marketing tool it is that also has a good UI and is simple to use. We appreciate how straightforward this solution is and how simple it is to communicate with multiple clients with a single message. It's incredibly helpful!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ability to mass text to multiple clients is one of my favorites cause most CRMs don't do that so it's really helpful to have a third-party platform that can do that. #### Cons None so far. But probably the feature that we would want to have is to ability to create a smartlist and be able to group the contacts accordingly. Although tags do that too, but smartlist can be great as well. --- ### Growth Pains - Overall rating: 2/5 - Reviewer: Mark K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Ease of use simple to keep subscribers apprised but technical foundation of the platform and accompanying customer support is suspect #### Cons Upon contacting customer support to discuss why messages were stuck in the quu and not being delivered , the company proesse there were no technical issues on their side. After requesting a constructive escalating I was told I that due to issue severity that by rule I would be contacted within the hour ( BTW asked for a method to contact a tech support manager directly and I was refused). It is now 1 hr and 40 min later and the support magt did not reach out because they were overwhelmed by other delivery escalations - meaning there actually was in fact a a platform issue that was being swept under the rug. As a long time customer support professional and a platform user I find this deplorable. --- ### Textedly has an easy to use format, friendly tools, and incredible support GREAT for you too... - Overall rating: 5/5 - Reviewer: Steve D. - Industry: Insurance - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Daily, weekly monthly updates. KEEP up the great job! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fast and easy to use web interface makes short work of sending 100's of text messages. Managing the users is simple, quick, and intuitive. Each text can be unique or use the self created auto messages to send quick to the point instructions. We have used Textedly to announce our down systems, system maintenance, special HR programs events, and those time pertinent reminders. With no minimum to use and no max, you pay for what you need and what you use. Change plans when ever and how often you need. Simply put there is not a more reliable and more friendly tool on the market to send SMS messages, freeing you up to focus on the more important things like your product, people or customers. We have only had to use Support one time, the response time was super fast, the agent was friendly, courteous, and knowledgeable. The actual issue had nothing to do with Textedly, it was a CO issue, but I still got updates and information as the issue progressed and was resolved. #### Cons Nobody is perfect, and no company is perfect, but I honestly do not have anything to list as a con for Textedly. --- ### Great for churches! The possibilities are endless! - Overall rating: 5/5 - Reviewer: Jared E. - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is opening up new possibilities for our church. People are better able to access information and we can communicate more effectively with Textedly. There are many opportunities we haven't even explored yet utilizing this new way of communicating. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to reach people in the fastest easiest way. EVERYBODY at least glances at a text message if not read it completely. You can't say that about voicemails, emails, physical mail, etc... #### Cons The software itself is awesome. Took a little while to figure out how to use it. There were not useful videos or articles to help me with what I wanted. I use Textedly for two purposes. 1. For ongoing communication. People subscribe to a keyword (an all church keyword, or youth ministry keyword) and I can periodically send messages to inform, advertise, or communicate information. 2. I use a keyword for single use, or special uses. (To register for an event online, they text the keyword to get a link to online registration. Or to interact with the Sunday sermon, text a keyword to get a link to an article referenced, or for a survey, or poll.) There were no articles that explained I needed to delete subscribers if I wanted them to receive the automated predetermined message again. If they aren't removed and they text the same keyword again, they get a message saying they are already subscribed rather than getting the message I made. Also, you CAN change an existing keyword to a different keyword (the help articles don't say this). But you have to delete everyone that has subscribed to that first keyword before you can change it. --- ### Text message marketing tool at its best - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are using this tool mainly for SMS marketing services. This tool have worked really well for us. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Pay only for what you send, incoming is always free. I see this is one of the really good feature as my customers can send how much messages to me. Seamless integration with Slack Customer support is really good. #### Cons It would be really nice if textedly had more 3rd party integrations. I am actually looking for Google Apps Integration. --- ### Customer support is nonexistent - Overall rating: 3/5 - Reviewer: Tori B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Read above.... would love for someone to get back to me. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros While the software was overall fine (had a few setbacks and inefficiencies), I reached out to their customer support team over 3 weeks ago via their chat, email and calling and no one has gotten back to me. I work in a customer-service industry and know how important it is to take care of your customers. With so many software options out there, what sets companies apart is their customer service, which was shockingly disappointing from Textedly. #### Cons While the software was overall fine (had a few setbacks and inefficiencies), I reached out to their customer support team over 3 weeks ago via their chat, email and calling and no one has gotten back to me. I work in a customer-service industry and know how important it is to take care of your customers. With so many software options out there, what sets companies apart is their customer service, which was shockingly disappointing from Textedly. --- ### The functionality of Textedly makes it one of the best programs on the market. Textedly is #1! - Overall rating: 5/5 - Reviewer: Regina D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered With Textedly, I'm able to login, setup a text message distribution literally within five minutes. It's amazing how easy Textedly is to learn and executive. Great product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Besides the fact that Textedly is an awesome tool, the one thing that I like most about Textedly is that I get to keep my unused text messages. Some months we're heavy users than the next month may not be as busy. The rollover text messages helps our organization in times when we are using more messages. I absolutely love the idea of sending photos and URL's with the text message. Sometimes the photo will grab a person's attention before the actual text. Overall, Textedly is an awesome product for the price. It may not be as fancy as some its competitors but Textedly gets RESULTS! And, that's what matters to use the most. #### Cons I would like to have more KEYWORDS. Perhaps, Textedly could offer a subscription for KEYWORDS. For example, purchase 10 keywords for X number of dollars. Although the option to purchase keywords is already available, I think having a option with a subscription fee would be an improvement. --- ### The proof is in the process - Overall rating: 3/5 - Reviewer: Susan D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was searching for texting platform that would allow my client to message their list. I read (some of) the documentation and chatted with support and it seemed like it was a viable option. They were offering bonus credits and before the deadline I opted in for the annual subscription. Took a few weeks to get started but within an hour of set-up and a couple of chat sessions, I was told I could NOT give contacts an option to select message categories. It was something I had to manage on my end. With 15K in our Constant Contact list, this was not viable. So, I requested a refund of the remaining 11 months (I was willing to forfeit the first month at the monthly rate). They said NO. After some "why not" questions, the CHAT rep charged $26 on my card (without my permission) so she could switch the account to monthly and then cancel the annual subscription. They credited me the annual less about $50. When I asked for a refund of the $26 I was pretty bluntly told that they did me the courtesy of the first refund and another refund was "not going to happen". I sent an email the next day outlining the above and was surprised to receive a refund within 5 minutes. Huh... So the software didn't do what I needed (that's OK, I found another solution) but the customer service experience really turned me off. Since I got the refund I requested in the first place, the bad experience came from all the interactions afterwards. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros On the surface, it seems liked a viable option. Integration with Constant Contact. #### Cons Inability for a customer to self-segment (select the topics they wished to receive messages about) #### Reasons for choosing Textedly Didn't research (or test) enough before purchase. --- ### Worst customer service ever - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible, Just terrible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing There is absolutely nothing good about using this companies platform. Stay away #### Cons Company has the worst customer service. I have tried to cancel on multiple occasions but they NEVER get back with the customer. I have tried to cancel but since my account was on an annual contract, could not do it through the website. Spoke with multiple people over chat since their phone service is terrible, and been told that "someone" will reach out to you regarding this issue. I hardly receive replies on the chat site on the web page, and they ignore your requests. Do not use this service unless you want some major stress in your life. Terrible company. --- ### Terrible Product and uses Spam to eat up on available measages - Overall rating: 1/5 - Reviewer: Apollo S. - Verified reviewer: Yes - Industry: Public Policy - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Very poor Customer and Tech supports. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons They create a spam account that will eat up your total messages available and blame you for creating the spam. PLEASE DO NOT USE THIS PRODUCT! --- ### It has been very good. User friendly, cost effective, great features for simplistic usage - Overall rating: 5/5 - Reviewer: Adam E. - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Increased ability to communicate more effectively with my leaders, teams, and members. Great tool for getting information out efficiently, quickly, and people don't feel spammed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that I can schedule a group text message to be sent out ahead of time. It is super helpful administratively for me to accomplish this task earlier in the week whereas with other free texting services you have to hit the send button exactly when you want it sent - the send later option is amazing and worth every penny! Super affordable as well too. #### Cons Uploading the contacts can be a little difficult at times - chimp mail is a little bit more interactive and helpful to upload contacts/emails whereas Textedly format of their CSV doc needs to be exact or will reject uploading contacts; however, once you have it formatted properly it works amazingly! ## More reviews [Next reviews](https://www.softwareadvice.com/cloud-communication/textedly-profile/reviews/?page=2) --- Textedly Reviews, Pros and Cons - 2026 Software Advice