Being able to market to my audience directly

I love being able to text customers directly to their phones. It allows for direct contact. A Cost Effective, Personal Marketing Tool In A Social Media World

I wish I had a few more characters, the "Text STOP to End" takes up quite a few

We are a subscription based e-commerce company and we use Textedly to connect with users when their credit card has expired such that they can update their payment method.

Cost! Of the various texting platforms, we found Textedly to be among the most economical. Additionally, I like that customers can join our text message lists by sending us a text message. This comes in very useful when we are delivering s presentation or are at a convention.

When you sign up, you’re assigned a phone number like “555-222”. I wish that the number was a normal number, like 612-555-5555, because customer tune out the corporate looking number. Secondly, it is very difficult to text customers individually. Rather, the platform is built for “mass” texts that go to an entire list of people. Finally, there is no ability to add in unique elements into the text. For example, in email marketing you can add tags to include an individual’s name into the body of an email. That type of customization doesn’t exist via Textedly.

Good price for messages, but not good service for companies who sending SMS to new monthly, fresh and updated lists of customers.

I like the price for the service and i`m impressed with a delivery rate. Good job!

-Problem is you need to pay for keywords that you are not going to use in the next month. For example: I have a fresh list of customers every month and i need to create new keywords with new lists attached to them, but.....as per Textedly advise if "i remove a subscriber from a keyword, there is no way to resubscribe them on your end, even if you create a new keyword" and "We do not recommend deleting your keyword as it will delete all of your message data. It is best to keep your data in the event you are involved in a Telephone Consumer Protection Act (TCPA) legal matter. Penalties are $500 to $1,500 for each text message violation that you sent". So, why customer needs to pay for keywords he will never use in the future?. -Another difficulty for me was a lack of simplicity of platform usage and i need to communicate with a customer service and wait for the answer in order to solve technical issues or receive answers on my questions which i couldn`t find in QA section of Textedly.

Great product, easy to use, good customer support

Easy to set up and use. Importing subscribers is easy.

using previous messages - need a better way to copy and reuse.

Quick texting to complete ministry.

Super super easy to use. Quick and user friendly! From the first time I logged in with the site, everything was easy to find. Great design.

There isn't much I don't like about the software. It would be neat if they made an app for this software. Would save a minute or two going online.

Nothing, there is nothing redeeming about this service and there is only downside of their overcharging you.

They won't allow you to cancel only within a narrow window, and continue charging you despite requesting cancellation. In my case multiple times.

The textedly web text message service is very awesome and it is above my overall expectations.

Easy to text anyone on your subscriber list. Cheapest text messages services. Quick customer support.

When you erase any subscriber you cant send them a message until they reenroll by themselves.

An effective way to communicate with Customers and Teams.

After trying several similar programs, Textedly stood out in Customer service, value and ease of use. The system is clean, easy to use and organized in an intuitive fashion. It is very user friendly. The Customer Service is responsive, helpful and accommodating. The Plans are set to meet the needs of users of all levels. Good product, good service, good value.

The only thing I would like is an app but they've focused on a good product at a good price and back it with good service so I've learned to adapt to not having an app for it.

If you're considering adding SMS to your marketing strategies, definitely try Textedly!

We're incredibly new to using SMS for marketing. Didn't really know what we were doing, honestly. Textedly gave us a super easy intro, how-to, and focus on how to tackle this new aspect of our business. We don't have a huge market that we send texts to, but the response has been overwhelmingly positive. It's made my job of communicating with the field much easier and more personal.

There's nothing I don't like! Seriously, such an intuitive platform that makes texting our markets a cinch.

I love how user friendly it is. You can use from your phone or desktop! Our parents love this service!

I really have noting negative to say about this service. Everyone is very helpful and it is so user friendly!

see above

I have used this service since the end of january, it was difficult at first, but eventually I got the hang of it. I was getting some guidence by someone named [SENSITIVE CONTENT HIDDEN]at first she was nice then she got more and more impatient and rude. I asked if I could work with someone else but I kept getting her replying to my emails. I get the impression that this is a fly by night company, I have known a lot over the years as I am always trying a way to communicate better with my customers. A bunch of contacts were unsubscribed and after a couple days of waiting for IT, [SENSITIVE CONTENT HIDDEN]writers back, "Unfortunately IT has no record of any issues with this account, nor the subscribers being unsubscribed." yet, here I am and I know these 26 people who work for me, they did not unsubscribe.

Textedly refuses to do anything to help. Its very suspicious. My guess is that there are about 2-4 people that work for this company and they use a answering service who knows nothing about the company nor can they give me any names. I feel they are hiding and misrepresenting themselves. I would do more research before signing up and avoid "[SENSITIVE CONTENT HIDDEN]" she seems vindictive and has a huge attitude.

When I purchase something (demo or otherwise) for possible consideration, I simply want it to work, even in demo mode. Went through the process of signing on and spent most of the evening trying to figure out how to upload a simple contact(s) list. No button to do that anywhere. I would like to purchase a sms marketing plan that allows me to upload an already established list and simply will not start from scratch. EXtexting, (not happy with them, but at least they allow you to upload a list. Bottom line, when I want something online I want it to work with ease and no headaches. My search continues fro a company that I can do business with

When I purchase something (demo or otherwise) for possible consideration, I simply want it to work, even in demo mode. Went through the process of signing on and spent most of the evening trying to figure out how to upload a simple contact(s) list. No button to do that anywhere. I would like to purchase a sms marketing plan that allows me to upload an already established list and simply will not start from scratch. EXtexting, (not happy with them, but at least they allow you to upload a list. Bottom line, when I want something online I want it to work with ease and no headaches. My search continues fro a company that I can do business with

relaying operational changes and situational awareness in emergencies primary communication vehicle for early closures, relaying pertinent info on road closures to transport and field staff. All of these functions are easily accomplished in 2 minutes or less. This is a vital tool in our safety and emergency preparedness and management toolbox. Look forward to utilizing additional functions offered, but not yet explored in the software. We have 10 sites in 2 states and this tool allows the customization for each site.

Ease of use, reporting functions, useful for normal operations as well as emergency operational change information stream notification, ability to craft and store common communication templates, easy navigation using the dashboard even for first time users.

doesn't make coffee but I guess I can live with that

Interface - it is easy to use for anyone regardless of technical skill. Contact management - it is very easy to upload a CSV file of your customer list or manually enter in a new contact. Searching for a specific contact or keyword tied to that contact is also easy. Ability to schedule texts - this alone is great because I can schedule campaigns ahead of time when a promo goes live and I don't have to worry about setting it up the day-of. Individual and mass texting abilities - our customers love that now we can send individual texts that their order has been shipped and alerts them. Also the ease of use in sending a mass text is the real use of this and having both capabilities really makes this product shine. Price - great value for the product. Texting services are a dime-a-dozen these days and I have used a few but Textedly is the best all around for value of what you get!

Not a major con, but would like the ability to send messages to specific people or keywords using a filter from the new message page. It already can be done by going to the Subscribers page, performing a filtered search and then sending message from there. It's not a major con and is nit picking since that is only one extra step but that's about the only con I can think of using Textedly.