We chose Textline primarily for its Zendesk integration. With the Zendesk integration, there's a Textline window in the right sidebar of each Zendesk ticket. That makes it easy for our customer service reps to send and receive texts with our customers. We also use the API to automate some text communications with our customers, and Textline's support is helpful with figuring out the best way to use the API to your particular scenario. In our case, they provided us information on an undocumented feature that improved how our text automation and Zendesk work together.

If you're trying to text from multiple phone numbers, the Zendesk integration won't always show the most recent text conversation with the customer.

Great!

This software is user friendly and the customer support team is fantastic!

It doesn't do group messaging and I can not email receipts without reaching out for help.

The customer service is unmatched! While I tend to ask more questions than most, each time from day one, I have had friendly, knowledgeable, above and beyond service!

I like that I can add tags and notes to my contacts.

The formatting on CSVs have to be just right and match what Textline needs rather than the file I already have created. It's a bit of extra work but I like the end result.

Textline's service is reasonably priced and their support team is very responsive. We've never had an issue with texts not getting to our clients or clients not being able to respond.

It's ease of use and ability to text clients.

Nothing. It's simplicity is perfect for our needs.

Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed.

Ease of use, price, flexibility, support, ability to download all conversations.

So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message.