About Textline

Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs and other file attachments within messages. Key features of Textline include triggers, multi-factor authentication, announcements and scheduled messages. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform allows medical professionals to collect patients' consent, set up appointments and utilize internal discussion tools to connect with colleagues. Additionally, administrators can track key performance indicators, send surveys to clients via SMS and set up automated replies for incoming conversations. Textline offers mobile applications for Android and iOS dev...

Textline Pricing

Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs

Starting price: 

$59.97 per month

Free trial: 

Available

Free version: 

Not Available

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Textline User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 124 reviews

Addie

Localcoin ATM

Verified reviewer

Company size: 11-50 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed April 2021

Skyler is a Super Star!!

Textline has been a major game changer as we migrate from traditional call and email to sms communications! [SENSITIVE CONTENT HIDDEN] on the support team has been an exceptional help and as a Manager of Customer SUpport Operations I would bring this great CS on the Localcoin Team in a heartbeat! Kudos to Textline a definite value add, and an even better investment!

Pros

Easy to use Simple Set up Great for connecting with customers at ease!

Cons

No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !

Reasons for switching to Textline

Lack of Internal SMS functionality.

Response from Textline

Hi Addie, Thank you for taking the time to write this review! Love to hear that Textline is easy to use and is helping you connect with customers! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Replied May 2021

Jared

Sport Scope, Inc

Verified reviewer

Company size: 2-10 employees

Industry: Sports

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed January 2021

Great Customer Service. Awesome Functionality/Workflow

Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Pros

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Cons

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

Reasons for choosing Textline

Textline had more features, and allows for better workflow and integrations with our support systems.

Reasons for switching to Textline

Needed a more robust phone and text system for our technical support team

Response from Textline

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Replied February 2021

Rachel

Traders Hill Farm

Verified reviewer

Company size: 11-50 employees

Industry: Farming

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

4

Reviewed July 2021

A perfect fit

Great!

Pros

This software is user friendly and the customer support team is fantastic!

Cons

It doesn't do group messaging and I can not email receipts without reaching out for help.

Reasons for choosing Textline

Expecting others to download an app to use is not feasible

Reasons for switching to Textline

Importing contacts was difficult, limited characters made for difficult texting, and their support team was not easily accessible

Response from Textline

Hi Rachel, Thank you for taking the time to write this review! So happy to hear you found Textline easy to use and our Support team is fantastic! And we agree, people don't want to download another app! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Replied July 2021

Max

Complete DJ Group Pty Ltd

Verified reviewer

Company size: 2-10 employees

Industry: Entertainment

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

3

Customer support

5

Functionality

5

Reviewed July 2020

The best SMS app for Pipedrive users

Great customer service and a useful product.

Pros

Great UI and features for teams needing to SMS their customers.

Cons

The pricing per SMS is higher than many other available products (particularly in Aus).

Response from Textline

Hi Max, Thank you for taking the time to write this review! I am glad to hear that you enjoy our UI and Textline works for teams. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Replied July 2020

Ritchie

CRCHC

Verified reviewer

Company size: 51-200 employees

Industry: Hospital & Health Care

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed April 2021

Loving the free trial!

Pros

The response rate and support of the team. The easy use and ability to bring in data. The canned surveys.

Cons

Haven't found anything we don't like yet.

Reasons for choosing Textline

The ability to trial it is what sold us b/c we realized just how much use we can get from it and it's exactly what we're looking for to tap into the community for people that aren't yet in our panel.

Response from Textline

Hi Richie, Thank you for taking the time to write this review! Love to hear that Textline is easy to use and our support team has provided the service you need! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Replied May 2021

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