Textline
About Textline
Textline Pricing
Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs
Starting price:
$59.97 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended Marketing Software
Most Helpful Reviews for Textline
1 - 5 of 166 Reviews
Evan
Verified reviewer
Consumer Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great Product and Team
We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.
PROSI've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.
CONSThere haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.
Rachel
Farming, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
A perfect fit
Great!
PROSThis software is user friendly and the customer support team is fantastic!
CONSIt doesn't do group messaging and I can not email receipts without reaching out for help.
Reason for choosing Textline
Expecting others to download an app to use is not feasible
Reasons for switching to Textline
Importing contacts was difficult, limited characters made for difficult texting, and their support team was not easily accessible
Vendor Response
Hi Rachel, Thank you for taking the time to write this review! So happy to hear you found Textline easy to use and our Support team is fantastic! And we agree, people don't want to download another app! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team
Replied July 2021
Amber
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
A Good Start
The customer service is unmatched! While I tend to ask more questions than most, each time from day one, I have had friendly, knowledgeable, above and beyond service!
PROSI like that I can add tags and notes to my contacts.
CONSThe formatting on CSVs have to be just right and match what Textline needs rather than the file I already have created. It's a bit of extra work but I like the end result.
Vendor Response
Hi Amber! Thank you for taking the time to write this review! Keep the questions coming! We love providing you with the support you need. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team
Replied June 2021
Genevieve
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great Easy to Use Service to Connect with Clients
Textline's service is reasonably priced and their support team is very responsive. We've never had an issue with texts not getting to our clients or clients not being able to respond.
PROSIt's ease of use and ability to text clients.
CONSNothing. It's simplicity is perfect for our needs.
Reason for choosing Textline
Cost, flexibility in pricingm and ease of using the app.
Vendor Response
Hi Genevieve, We appreciate you for taking the time to write this review! It's great to hear you find Textline easy to use and reasonably priced! We value your support and we're always open to hear your feedback. Happy Texting :D Jenny from the Textline Team
Replied March 2022
Dave
Medical Practice, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Just what we needed!
Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed.
PROSEase of use, price, flexibility, support, ability to download all conversations.
CONSSo far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message.
Reason for choosing Textline
AT&T too basic, TextMagic was too basic as well.
Reasons for switching to Textline
I couldn't download conversations. It was a bit basic. It was a bit less expensive than Textline, but I needed the ability to download conversations.
Vendor Response
Hi Dave, Thank you for taking the time to write this review! It is great to hear you find Textline easy to use, has a great price, and great support! I am also glad we were able to provide you the solution to download conversations. We value your support and we're always open to hearing your feedback. Let us know if any other items come up. Happy Texting! Nancy from the Textline Team
Replied October 2020
