TextMagic is a cloud-based bulk SMS service for small and midsize businesses that is able to send notifications, alerts, reminders and promotion messages via text messages. The web interface allows businesses to upload contact lists and send messages to customers, employees, stakeholders or even to general audience participating in promotional campaigns.

TextMagic offers an SMS gateway API to integrate with websites and add text messaging capabilities to daily workflows. A two-way chat messenger feature enables staff and employees to communicate via text messages. The solution is also able to convert emails into text messages and deliver them as SMS.

A mobile app for iOS and Android devices enables users to manage contacts and send messages from their smartphones.

TextMagic is priced based on the volume of text messages sent. Support is offered through live chat, phone and email along with an online knowledgebase and help articles.

SMS creation
SMS creation

SMS creation

Chat list

Chat list

Supported Operating System(s):

Web browser (OS agnostic)



112 Reviews of TextMagic

Overall rating

5.0 / 5 stars

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Showing 1 - 20 of 112 reviews

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Annabelle from Construction

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

November 2018

Great service

Easy to set up, to use, to send to change - great service ! Thank you

Pros

Intuitive and easy to use - happy with pricing and ease of use

Cons

none that I have found at all - a great provider for SMS for a small micro business

Review Source: Capterra

Jennifer from Badgerland Irrigation and Lighting Service

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Just what we've been looking for!

Fantastic! Such a great product!!!

Pros

Great for small business. This has solved so many problems for our service company. So easy to use and set up! Great feedback from our customers as well!!

Cons

That we cant use our phone number as the assigned number.

Review Source: Capterra

Georgi from taxback.com

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Functionality

October 2018

100% recommend

Pros

The price is of great value ,compared to what you can do with TextMagic .It's great at coordinating your text campaigns and it is extremely easy to set up and use .

Cons

Nothing much to complain about . Maybe that the notifications quickly add up and you can only access it via a browser.

Review Source: Capterra

David from dce2.0

Number of employees:  1 employee

Ease-of-use

Value for money

Functionality

October 2018

A great alternative to two thumb phone typing

I have used it for many years as a multiple texting facility and for individual texts. Excellent.

Pros

It's easy to copy and paste. You can your your mobile as the sending reference.

Cons

Nothing is disliked.
This block isn't working

Review Source: Capterra

Amanda from Mesa

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

A Great Communication Tool

My upper management is really happy with the results. Some coworkers love using it, especially opposed to using their own cell phones.

Pros

Option to use web, app, or email.
Templates.
Unlimited users.
Easy to Use.
TAGs

Cons

No short codes.
Cannot use our company's number as the assigned number.
Having to pay extra for each user..

Review Source: Capterra

Judi from Crete Carrier Corporation

Number of employees:  5,001-10,000 employees

Ease-of-use

Functionality

October 2018

Necessary & Unnecessary features

Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.

Pros

Ease of setting up and using templates!!

Cons

Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary.

Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Review Source: Capterra

Response: TextMagic, TextMagic Ltd.

October 2018

Thank you for taking the time to share your review. We highly value our customers and their feedback. We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click. Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click. Should you have any delivery issues in the future, please do not hesitate to email us: support@textmagic.com.

Valsakumar P. from Yellow Balcony Events

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

October 2018

My experience with TextMagic

We are a training company and we need to keep in touch with our training participants before the training by sending them reminders about date, time, venue and other instructions. I do it through TextMagic and it helps us a lot towards making good customer service happen.

Pros

Easy to use. Very convenient way to give information to my customers.

Cons

Nothing actually. I am fine with everything.

Review Source: Capterra

Tanny from Corrigan Moving Systems

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Convenient for business use

By implementing TextMagic into my business it has given my younger generation of customers the ease of access my business in a way they prefer. Having the option of receiving text messages via email is convenient when I am at my desk using my computer during business hours. Having the option of texting from my computer (while using a full keyboard) is more productive than via my smart phone using one finger to type!

Pros

It's very convenient to use with business/customers. It allows you to keep your personal contact information separate from your business contact information.

Cons

No complaints about the software, everything has worked well for me.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

LOVE LOVE LOVE this program

Pros

This program was found by accident through a google search. Try the free phone number lookup for the customers cell vendor. Then I was able to use the composing text messages for customer that did not have a voice mail set up or not accepting calls.

Cons

The whole program is paid for but only .04 cent a look up.

Review Source: Capterra

Nate from Crowdsource Rescue

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

TextMagic is there when others aren't

It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue. The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters. We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier. We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning. I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.

Pros

The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Cons

I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

Review Source: Capterra

Dyll from Realcom Limited

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Text Magic - how useful

Text Magic certainly helps me follow up emails to prospective clients and tends to elicit responses where emails sometimes don't or where a spam filter has intervened. So a good back up to email marketing. I'm am glad we have it.

Pros

It's easy to use and pretty intuitive. Relatuvely good value too.

Cons

The upload function for contacts could do with some tweaking as although ostensibly you can cut and paste contacts this function does not work. Or at least didn't when I tried to use it a few months ago. Instead you have to upload a .csv or .xls file. Not a big deal but . . .

Review Source: Capterra

Ger from Computoria vastgoed software

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Very relyable software for sending SMS through e-mail, we endorse it to all our customers.

happy customers

Pros

Easy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years

Cons

It would be better if they where better known in Europe, than it would be easier to recommend it to our customers.
For the rest not a single thing. It does what it has to do without unneccesary options.

Review Source: Capterra

Gavin from CodeCom Technologies

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Very good service from TextMagic

Pros

We've been using TextMagic for a few years now, always working, never had any issues. Very reliable. Dashboard is good and easy to understand.

Cons

They don't have the best SMS prices in the marketplace BUT it is a very reliable service. No ther issues to mention really.

Review Source: Capterra

Alan from A W Dansey Associates

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Textmagic has become an essential tool for running our business.

The benefits are many. Our business is Internet Marketing. Some of our clients do not use email or social media. Some do not even have a computer! Thanks to TEXTMAGIC we can easily communicate with their moblie phones without using one ourselves,

Pros

It allows us to send text messages from the office using a full sized keyboard and to store incoming messages along with emails.

Cons

Nothing at all. It does everything that we need. What more can we say without waffling!

Review Source: Capterra

Mark from INTO University of Gloucestershire

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Very easy to use and fits our business needs.

Pros

A quick and easy solution allowing us to communicate with all students- text message is a sure fire way of ensuring a message is read.

Cons

To be honest I really haven't found any cons- we find Textmagic easy to use and simple to upload to.

Review Source: Capterra

Graham from Arlingtons

Ease-of-use

Value for money

Customer support

Functionality

June 2018

TextMagic review.

Pros

Great text system - Magic! Advanced warning of bookings via text, reliable system, very economical & accurate system.

Cons

Nothing at all, it all. Works fine for my needs, nothing negative at all!

Review Source: Capterra

Linda from Job Zone d'emploi

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Easy to use - great way to keep in touch with clients

I'm not one to talk over the phone. I love technology for this. I give my clients to option to keep in touch by phone, email or text. Most clients prefer texting so this software gives me the opportunity to keep in touch with them.

Pros

The software is user friendly and it's a great way to keep in touch with clients. It's effective and easy to access.

Cons

There's nothing really that I dislike about the software. Again, it's a quick way to keep in touch with clients

Review Source: Capterra

Anna from University of Turku

Ease-of-use

Value for money

Customer support

Functionality

May 2018

The customer support is very helpful and always answers within 24 hours. They have helped us a lot.

Pros

I like the history and sender settings. The functionality have improved during the years. Especially important for us has been the increased number of local/country specific shared numbers for two-way communication.

Cons

The functions are not working intuitively. My collaborators have had difficulties is buying credits, setting up the sender settings. There might be too many options wisible.

Review Source: Capterra

Roland from Maid Easy Brisbane

Ease-of-use

Value for money

Functionality

May 2018

A central TextMessaging platform that's as intuitive as it is powerful

A central text messaging platform that allows a whole team to send and reply to text messages from anywhere. Very simple, and has stopped my phone buzzing and no longer need to pass out my personal phone number.

Pros

After growing the business beyond the capabilities of my iPhone keyboard for texting customers, I moved to TextMagic because of its Zapier integration and simplicity. Works as expected, is simple and very well thought out.

Cons

A few things which doesn't work for MY particular company but may be necessary for others is:
- "Chats" tab doesn't show an outgoing message in no reply has been returned (as if it were Android or iOS, or Facebook) You have to go into "History" tab until a message as been returned
- If you set up seperate roles under the same company, you can't see who has replied to which text, this is on an individual login basis.

Like I said there may be reasons for this design, but it doesn't work with my company and workflow so we've had to share the password to the main account. A minor issue in the scheme of things.

Review Source: Capterra

Greg from Play N Trade

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Works great - think the pricing is a bit on the high side.

Pros

Works great, no issues with people getting our messages. We can easily send bulk texts to customers for their order reminders.

Cons

Price & lack of desktop notifications. I'd like it to constantly remind my employees they have a message to respond to on the desktop but we are forced to use the browser app to sync between work stations.. and browser notifications are not working. I also wish we could do a template it auto-inserts for the start of every chat/text.

Review Source: Capterra

Response: TextMagic, TextMagic Ltd.

May 2018

Thank you for taking the time to share your review. We highly value our customers and their feedback. Text message notifications are now working, thanks to our new desktop app. As long as you¿re signed in to the desktop app, you¿ll receive notifications. If you¿re using SMS Chat in your browser instead, just make sure you leave the tab open. You can create a template and add it with one click anywhere in the body of the message. Please contact our support line if you have any questions or feature requests.


Displaying 1 - 20 of 112 reviews