TextMagic Software


 

TextMagic is a cloud-based bulk SMS service for small and midsize businesses that is able to send notifications, alerts, reminders and promotion messages via text messages. The web interface allows businesses to upload contact lists and send messages to customers, employees, stakeholders or even to general audience participating in promotional campaigns.

TextMagic offers an SMS gateway API to integrate with websites and add text messaging capabilities to daily workflows. A two-way chat messenger feature enables staff and employees to communicate via text messages. The solution is also able to convert emails into text messages and deliver them as SMS.

A mobile app for iOS and Android devices enables users to manage contacts and send messages from their smartphones.

TextMagic is priced based on the volume of text messages sent. Support is offered through live chat, phone and email along with an online knowledgebase and help articles.

 

TextMagic - SMS creation
 
  • TextMagic - SMS creation
    SMS creation
  • TextMagic - Chat list
    Chat list
Supported Operating System(s):
Web browser (OS agnostic)

100 Reviews of TextMagic

Showing 1-20 of 100

 

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Gavin from CodeCom Technologies

July 2018

July 2018

Very good service from TextMagic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We've been using TextMagic for a few years now, always working, never had any issues. Very reliable. Dashboard is good and easy to understand.

Cons

They don't have the best SMS prices in the marketplace BUT it is a very reliable service. No ther issues to mention really.

Review Source: Capterra
 

Alan from A W Dansey Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Textmagic has become an essential tool for running our business.

Ease-of-use

Functionality

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The benefits are many. Our business is Internet Marketing. Some of our clients do not use email or social media. Some do not even have a computer! Thanks to TEXTMAGIC we can easily communicate with their moblie phones without using one ourselves,

Pros

It allows us to send text messages from the office using a full sized keyboard and to store incoming messages along with emails.

Cons

Nothing at all. It does everything that we need. What more can we say without waffling!

Review Source: Capterra
 

Mark from INTO University of Gloucestershire

June 2018

June 2018

Very easy to use and fits our business needs.

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Pros

A quick and easy solution allowing us to communicate with all students- text message is a sure fire way of ensuring a message is read.

Cons

To be honest I really haven't found any cons- we find Textmagic easy to use and simple to upload to.

Review Source: Capterra
 

Graham from Arlingtons

June 2018

June 2018

TextMagic review.

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Pros

Great text system - Magic! Advanced warning of bookings via text, reliable system, very economical & accurate system.

Cons

Nothing at all, it all. Works fine for my needs, nothing negative at all!

Review Source: Capterra
 

Linda from Job Zone d'emploi
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Easy to use - great way to keep in touch with clients

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I'm not one to talk over the phone. I love technology for this. I give my clients to option to keep in touch by phone, email or text. Most clients prefer texting so this software gives me the opportunity to keep in touch with them.

Pros

The software is user friendly and it's a great way to keep in touch with clients. It's effective and easy to access.

Cons

There's nothing really that I dislike about the software. Again, it's a quick way to keep in touch with clients

Review Source: Capterra
 

Anna from University of Turku

May 2018

May 2018

The customer support is very helpful and always answers within 24 hours. They have helped us a lot.

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Pros

I like the history and sender settings. The functionality have improved during the years. Especially important for us has been the increased number of local/country specific shared numbers for two-way communication.

Cons

The functions are not working intuitively. My collaborators have had difficulties is buying credits, setting up the sender settings. There might be too many options wisible.

Review Source: Capterra
 

Roland from Maid Easy Brisbane

May 2018

May 2018

A central TextMessaging platform that's as intuitive as it is powerful

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A central text messaging platform that allows a whole team to send and reply to text messages from anywhere. Very simple, and has stopped my phone buzzing and no longer need to pass out my personal phone number.

Pros

After growing the business beyond the capabilities of my iPhone keyboard for texting customers, I moved to TextMagic because of its Zapier integration and simplicity. Works as expected, is simple and very well thought out.

Cons

A few things which doesn't work for MY particular company but may be necessary for others is:
- "Chats" tab doesn't show an outgoing message in no reply has been returned (as if it were Android or iOS, or Facebook) You have to go into "History" tab until a message as been returned
- If you set up seperate roles under the same company, you can't see who has replied to which text, this is on an individual login basis.

Like I said there may be reasons for this design, but it doesn't work with my company and workflow so we've had to share the password to the main account. A minor issue in the scheme of things.

Review Source: Capterra
 

Greg from Play N Trade

May 2018

May 2018

Works great - think the pricing is a bit on the high side.

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Pros

Works great, no issues with people getting our messages. We can easily send bulk texts to customers for their order reminders.

Cons

Price & lack of desktop notifications. I'd like it to constantly remind my employees they have a message to respond to on the desktop but we are forced to use the browser app to sync between work stations.. and browser notifications are not working. I also wish we could do a template it auto-inserts for the start of every chat/text.

Review Source: Capterra

  Response: TextMagic, TextMagic Ltd.

Date: May 2018

May 2018

 

Thank you for taking the time to share your review. We highly value our customers and their feedback.

Text message notifications are now working, thanks to our new desktop app. As long as you¿re signed in to the desktop app, you¿ll receive notifications. If you¿re using SMS Chat in your browser instead, just make sure you leave the tab open.

You can create a template and add it with one click anywhere in the body of the message.

Please contact our support line if you have any questions or feature requests.

 


April 2018

April 2018

TextMagic is a great platform to communicate between organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

I think the biggest advantage of this platform is its simplicity. It's easy to pick up as a user and communicate in a secure way across organizations.

Cons

I wish it had more functionality every once and a while but I don't have any significant issues with the platform.

Review Source: Capterra
 

Travis from Bolton Fine Foods

April 2018

April 2018

Great services

Ease-of-use

Functionality

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Value for Money

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Usability
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Pros

Easy to use, Helps in our marketing campaigns, Very good customer support, Easy way to import contacts.

Cons

I cant think of one as TextMagic works fine for me with no issues. if theres a offline option that will be great.

Review Source: Capterra
 

Tyson from Cascade Fresh Cleaning Services

February 2018

February 2018

Overall happy with the product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Text Magic is very easy to use. Able to quickly text contacts and save templates to help increase efficiency.

Cons

It would be really nice if it were possible to receive pictures from contacts or receive a notification that a contact attempted to send a picture or file

Review Source: Capterra
 

Valerio from Wallace Solution
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great product

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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We have used this software to send notifications via API to our clients every time they make a transaction in our services. Except for some sms that have not arrived, the software worked well. Although I can not deny that we are evaluating other services to verify if the problem is from TextMagic or the recipients.

Pros

This is a Sms sending service that works very well. It has several options of a lot of help such as the APIs, the possibility of sending an email that becomes an SMS, two-way SMS chat; in short, everything you may need.

Cons

I currently need to send messages to the Dominican Republic. The prices of the sms compared to other services can be a bit high. Additionally I have had problems to reach all operators, apparently it is a problem with the number portability of this country. In the US it has worked very well for me.

Review Source: Capterra
 

Justin from Cascade Fresh Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

TextMagic has changed the way we do business. It is so much easier to get in touch with our clients.

Ease-of-use

Functionality

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Ease-of-use
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This product has saved me both time and money. And as we all know time is money, the reality is it has saved me money.

Pros

The best thing about TextMagic is its ease of use. Simply enter the phone number you wish to text and type out a message. Then the messages show up in a chat format making keeping in touch with clients a breeze. This has saved us hours of time on the phone. It is also nice to have preset forms to quickly enter saving even more time.

Cons

I guess one feature I wish it had was a desktop format we could just open without needing to keep an internet page open.

Review Source: Capterra
 

Ellie from Springbok Group
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Seamless integration & excellent support team

Ease-of-use

Functionality

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Pros

Seamless integration & excellent support team. We have used it for more than 2 years now & it has never let us down.

Review Source: Capterra
 

Didier from WEP
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Easy to set up, easy to use, friendly interface

Ease-of-use

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better customer service with very little investment in time, resources and money

Pros

It is an intuitive solution, the interface is user friendly. It was easy to implement into our custom CRM. It is a cost effective solution because it is realiable and demand very little attention once it is set up.

Review Source: Capterra
 

Mary from Foggy Pine Books
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Excellent quality, easy to use

Ease-of-use

Functionality

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I'm able to communicate with my customers when their special orders arrive without using my personal number.

Pros

It's easy to use and to pay for. I didn't have any issues setting it up or with it failing to work once that was done.

Cons

The notifications don't work for my desktop so I have to refresh the page to see new messages. Not a big deal but that's my only complaint.

Review Source: Capterra
 

Carrianne from Turriff Caravans
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to use, helpful, and quick.

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Easy to contact customers as they don't always have time to answer phone calls.

Pros

You can create templates if you're sending the same message over and over. You get to see when the message has been delivered.

Cons

Would be nice if there was a pop up to tell you if someones number was incorrect. There is no spell check.

Review Source: Capterra
 

Shiv from Auto Crash Repairs
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Awesome

Ease-of-use

Functionality

Product Quality

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Value for Money

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Quality
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Support

Easy way of sending out communications to certain suppliers with them knowing who exactly its from and also sending our details to customers

Pros

Very easy to use, impresses customers when they receive the text messages. Easy to store contacts and seperate into groups. Also really like being able to save templates to save time when sending similar texts to multiple contacts

Cons

It comes at a cost to setup a reply service where you can communicate with customers, would be great to be able to receive responses for free or within the credits

Review Source: Capterra

  Response: TextMagic, TextMagic Ltd.

Date: July 2017

July 2017

 

Thank you for your feedback.

I would like to let you know that incoming messages are always free for you. You are sending messages from a sender ID (your business name), and this is why no one is able to reply to you. If you need a two-way SMS service, you should send messages from our shared or dedicated number.

I recommend you to contact our support line, if you have any questions.

 

Sue from EXEC Management
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Excellent service. Cannot fault it

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Knowing what I send gets through to the person etc a

Pros

Quick, simple and extremely professional. Very easy for people, like myself, of a certain age to use.

Review Source: Capterra
 

Tero from Corenso United Oy Ltd
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Getting started was very easy, and after a few trials and errors we got our systems up and running.

Ease-of-use

Functionality

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Value for Money

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Support

Before we had no system to send SMS messages and we didn't want to invest into purchasing an SMS system. Buying the service from external Company was what we were looking for and we got it via LetmeSMS. Now we get information from production related problems or even from our fire alarm system redusing possible downtime or accidents.

Pros

After initial setup, it is basically maintenance free. The automatic top up is great too to make sure you don't run out of funds. Complete History with message information and the monthly total of sent messages is great

Review Source: Capterra