TextMagic software


104 reviews(5.0/5)
104 reviews(5.0/5)

TextMagic is a cloud-based bulk SMS service for small and midsize businesses that is able to send notifications, alerts, reminders and promotion messages via text messages. The web interface allows businesses to upload contact lists and send messages to customers, employees, stakeholders or even to general audience participating in promotional campaigns.

TextMagic offers an SMS gateway API to integrate with websites and add text messaging capabilities to daily workflows. A two-way chat messenger feature enables staff and employees to communicate via text messages. The solution is also able to convert emails into text messages and deliver them as SMS.

A mobile app for iOS and Android devices enables users to manage contacts and send messages from their smartphones.

TextMagic is priced based on the volume of text messages sent. Support is offered through live chat, phone and email along with an online knowledgebase and help articles.

Supported Operating System(s):
Web browser (OS agnostic)

104 Reviews of TextMagic

Showing 1 - 20 of 104

Start your review of TextMagic

Click to start
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    LOVE LOVE LOVE this program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This program was found by accident through a google search. Try the free phone number lookup for the customers cell vendor. Then I was able to use the composing text messages for customer that did not have a voice mail set up or not accepting calls.

    Cons

    The whole program is paid for but only .04 cent a look up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nate from Crowdsource Rescue

    Number of employees: 2-10 employees

    August 2018

    TextMagic is there when others aren't

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue. The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters. We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier. We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning. I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.

    Pros

    The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

    Cons

    I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dyll from Realcom Limited

    Number of employees: 2-10 employees

    August 2018

    Text Magic - how useful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Text Magic certainly helps me follow up emails to prospective clients and tends to elicit responses where emails sometimes don't or where a spam filter has intervened. So a good back up to email marketing. I'm am glad we have it.

    Pros

    It's easy to use and pretty intuitive. Relatuvely good value too.

    Cons

    The upload function for contacts could do with some tweaking as although ostensibly you can cut and paste contacts this function does not work. Or at least didn't when I tried to use it a few months ago. Instead you have to upload a .csv or .xls file. Not a big deal but . . .

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ger from Computoria vastgoed software

    July 2018

    Very relyable software for sending SMS through e-mail, we endorse it to all our customers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    happy customers

    Pros

    Easy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years

    Cons

    It would be better if they where better known in Europe, than it would be easier to recommend it to our customers.
    For the rest not a single thing. It does what it has to do without unneccesary options.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gavin from CodeCom Technologies

    July 2018

    Very good service from TextMagic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We've been using TextMagic for a few years now, always working, never had any issues. Very reliable. Dashboard is good and easy to understand.

    Cons

    They don't have the best SMS prices in the marketplace BUT it is a very reliable service. No ther issues to mention really.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alan from A W Dansey Associates

    Number of employees: 2-10 employees

    June 2018

    Textmagic has become an essential tool for running our business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits are many. Our business is Internet Marketing. Some of our clients do not use email or social media. Some do not even have a computer! Thanks to TEXTMAGIC we can easily communicate with their moblie phones without using one ourselves,

    Pros

    It allows us to send text messages from the office using a full sized keyboard and to store incoming messages along with emails.

    Cons

    Nothing at all. It does everything that we need. What more can we say without waffling!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mark from INTO University of Gloucestershire

    June 2018

    Very easy to use and fits our business needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A quick and easy solution allowing us to communicate with all students- text message is a sure fire way of ensuring a message is read.

    Cons

    To be honest I really haven't found any cons- we find Textmagic easy to use and simple to upload to.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Graham from Arlingtons

    June 2018

    TextMagic review.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great text system - Magic! Advanced warning of bookings via text, reliable system, very economical & accurate system.

    Cons

    Nothing at all, it all. Works fine for my needs, nothing negative at all!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Linda from Job Zone d'emploi

    Number of employees: 11-50 employees

    May 2018

    Easy to use - great way to keep in touch with clients

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm not one to talk over the phone. I love technology for this. I give my clients to option to keep in touch by phone, email or text. Most clients prefer texting so this software gives me the opportunity to keep in touch with them.

    Pros

    The software is user friendly and it's a great way to keep in touch with clients. It's effective and easy to access.

    Cons

    There's nothing really that I dislike about the software. Again, it's a quick way to keep in touch with clients

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Anna from University of Turku

    May 2018

    The customer support is very helpful and always answers within 24 hours. They have helped us a lot.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the history and sender settings. The functionality have improved during the years. Especially important for us has been the increased number of local/country specific shared numbers for two-way communication.

    Cons

    The functions are not working intuitively. My collaborators have had difficulties is buying credits, setting up the sender settings. There might be too many options wisible.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Roland from Maid Easy Brisbane

    May 2018

    A central TextMessaging platform that's as intuitive as it is powerful

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    A central text messaging platform that allows a whole team to send and reply to text messages from anywhere. Very simple, and has stopped my phone buzzing and no longer need to pass out my personal phone number.

    Pros

    After growing the business beyond the capabilities of my iPhone keyboard for texting customers, I moved to TextMagic because of its Zapier integration and simplicity. Works as expected, is simple and very well thought out.

    Cons

    A few things which doesn't work for MY particular company but may be necessary for others is:
    - "Chats" tab doesn't show an outgoing message in no reply has been returned (as if it were Android or iOS, or Facebook) You have to go into "History" tab until a message as been returned
    - If you set up seperate roles under the same company, you can't see who has replied to which text, this is on an individual login basis.

    Like I said there may be reasons for this design, but it doesn't work with my company and workflow so we've had to share the password to the main account. A minor issue in the scheme of things.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Greg from Play N Trade

    May 2018

    Works great - think the pricing is a bit on the high side.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Works great, no issues with people getting our messages. We can easily send bulk texts to customers for their order reminders.

    Cons

    Price & lack of desktop notifications. I'd like it to constantly remind my employees they have a message to respond to on the desktop but we are forced to use the browser app to sync between work stations.. and browser notifications are not working. I also wish we could do a template it auto-inserts for the start of every chat/text.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TextMagic, TextMagic Ltd.

    May 2018

    Thank you for taking the time to share your review. We highly value our customers and their feedback. Text message notifications are now working, thanks to our new desktop app. As long as you¿re signed in to the desktop app, you¿ll receive notifications. If you¿re using SMS Chat in your browser instead, just make sure you leave the tab open. You can create a template and add it with one click anywhere in the body of the message. Please contact our support line if you have any questions or feature requests.

  • Verified Reviewer

    April 2018

    TextMagic is a great platform to communicate between organizations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I think the biggest advantage of this platform is its simplicity. It's easy to pick up as a user and communicate in a secure way across organizations.

    Cons

    I wish it had more functionality every once and a while but I don't have any significant issues with the platform.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Travis from Bolton Fine Foods

    April 2018

    Great services

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, Helps in our marketing campaigns, Very good customer support, Easy way to import contacts.

    Cons

    I cant think of one as TextMagic works fine for me with no issues. if theres a offline option that will be great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tyson from Cascade Fresh Cleaning Services

    February 2018

    Overall happy with the product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Text Magic is very easy to use. Able to quickly text contacts and save templates to help increase efficiency.

    Cons

    It would be really nice if it were possible to receive pictures from contacts or receive a notification that a contact attempted to send a picture or file

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Valerio from Wallace Solution

    Number of employees: 2-10 employees

    January 2018

    Great product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have used this software to send notifications via API to our clients every time they make a transaction in our services. Except for some sms that have not arrived, the software worked well. Although I can not deny that we are evaluating other services to verify if the problem is from TextMagic or the recipients.

    Pros

    This is a Sms sending service that works very well. It has several options of a lot of help such as the APIs, the possibility of sending an email that becomes an SMS, two-way SMS chat; in short, everything you may need.

    Cons

    I currently need to send messages to the Dominican Republic. The prices of the sms compared to other services can be a bit high. Additionally I have had problems to reach all operators, apparently it is a problem with the number portability of this country. In the US it has worked very well for me.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Justin from Cascade Fresh Cleaning Services

    Number of employees: 11-50 employees

    January 2018

    TextMagic has changed the way we do business. It is so much easier to get in touch with our clients.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This product has saved me both time and money. And as we all know time is money, the reality is it has saved me money.

    Pros

    The best thing about TextMagic is its ease of use. Simply enter the phone number you wish to text and type out a message. Then the messages show up in a chat format making keeping in touch with clients a breeze. This has saved us hours of time on the phone. It is also nice to have preset forms to quickly enter saving even more time.

    Cons

    I guess one feature I wish it had was a desktop format we could just open without needing to keep an internet page open.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ellie from Springbok Group

    Number of employees: 51-200 employees

    September 2017

    Seamless integration & excellent support team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Seamless integration & excellent support team. We have used it for more than 2 years now & it has never let us down.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Didier from WEP

    Number of employees: 51-200 employees

    August 2017

    Easy to set up, easy to use, friendly interface

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    better customer service with very little investment in time, resources and money

    Pros

    It is an intuitive solution, the interface is user friendly. It was easy to implement into our custom CRM. It is a cost effective solution because it is realiable and demand very little attention once it is set up.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mary from Foggy Pine Books

    Number of employees: 1 employee

    August 2017

    Excellent quality, easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm able to communicate with my customers when their special orders arrive without using my personal number.

    Pros

    It's easy to use and to pay for. I didn't have any issues setting it up or with it failing to work once that was done.

    Cons

    The notifications don't work for my desktop so I have to refresh the page to see new messages. Not a big deal but that's my only complaint.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
Do you use TextMagic?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639