TextMagic

Workbooks

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Ratings & Reviews

Overall Rating

4.72 / 5 (156)

4.36 / 5 (102)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

December 13, 2019

August 6, 2019

Pros/Cons

  • Pros

  • The software is easy to use, you can monitor the cost of each text sent, easy to upload and delete contact information, you can see the history of texts sent and monitor the users.

  • I think the biggest advantage of this platform is its simplicity. It's easy to pick up as a user and communicate in a secure way across organizations.

  • Cons

  • Wish I could have a longer name as my business name is too long so I have to abbreviate it so it doesn't look quite as good as it should but other than that it still works fine

  • I wish it had more functionality every once and a while but I don't have any significant issues with the platform.

  • Pros

  • The product is customizable and affordable. The customer service is prompt and thorough.

  • Workbooks is quite easy to use and provide a high level of flexibility and control in reporting and configuration

  • Cons

  • The reporting element can be a little overwhelming but the support received is second to none. Other than that it is great!

  • The only area we would like to see improved is Case handling. I think the software could be a little more intuitive and automated when is comes to customer communications.

Product Demo & Pricing

Demo

Pricing Range

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Advisor Recommendations & User Awards

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots