--- title: "Visitor Queue Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Visitor Queue. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Visitor Queue is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/visitor-queue-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Web Analytics Software](https://www.softwareadvice.com/web-analytics/) / [Visitor Queue](https://www.softwareadvice.com/web-analytics/visitor-queue-profile/) / Visitor Queue Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/web-analytics/visitor-queue-profile/) Reviews [Alternatives](https://www.softwareadvice.com/web-analytics/visitor-queue-profile/alternatives/) # Visitor Queue User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 64 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 37 reviews (58%) - 4 stars: 26 reviews (41%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It integrates with HubSpot, so it's quick to look up our history with a prospect and see that a cold lead is back on our website. - The team has been friendly, responsive and helpful. - They provide best leads to us so our team get best customer who want to do business and having so many user so it's beneficial to us so much ultimate users and all details they provide when any one visit to our website so it's very good to us and they provide data to us so easily we can contact and the lead are very genuine who have to work with us and so its saves time and grow business much faster and in minute they set up all things and provide so much help in starting so we feel easy and there staff are so polite and good helping Nature and very usefull to make business successful whatever our requirements are there they provide that types of lead always. ## Visitor Queue customer reviews Showing reviews 1-25 of 64 (page 1). ### Alternative to Visitor Track - Overall rating: 4/5 - Reviewer: Susan M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is important to us to know when someone has visited our site. We need to follow up right away so the hourly updates are very helpful. The customer service we have received has been excellent and we are finding value right away with this service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I was incredibly quick and easy to set up and you could see the results for the last 30 days. I was already using another software so I could easily compare the results. #### Cons I wanted an excel report at the end of the day of all the visits but it was not available, however rep was able to get me on the beta version and it is great! #### Vendor response Thanks for the great review, Susan! Glad you liked the .csv in emails. Replied January 2019 --- ### Easily Track Website Visitors - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Venture Capital & Private Equity - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Have had great success using Visitor Queue and would recommend for anyone in the B2B space to check out #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Great warm leads for B2B companies - Easy to use - Easy to set up with Google Analytics Account - Gives you leads immediately - Has helped us to create some warm leads that have lead to business - Good to gauge companies that are visiting your website #### Cons - Wish it could tell you exactly who visited - Only tracks businesses who visit - Google analytics doesn't tract when a visitor hits site so it doesn't track time on one page sites #### Vendor response Hi there, Great to hear that we've helped you generate some warm leads! We appreciate you using our product. I wish as much as you do that we could track individuals visiting a website but due to legal and technical limitations across the industry, it isn't possible. Maybe, one day we can dream that it is! Thanks for the positive review. Cheers, Nick - CEO @ Visitor Queue Replied January 2020 --- ### Helpful Resource for Sales and Marketing - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, this tool has been helpful to our sales and marketing teams. It helps our marketing team understand where traffic is coming from and it helps sales prioritize which companies to reach out to. The ease of use has been great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros The platform is very simple to use. I can easily log in and see which companies have visited our website as well as their source. From a marketing perspective, this is helpful to understand which sources/channels are performing well. It's helpful to see how many times someone has visited our website and which pages they viewed as well. #### Cons There doesn't seem to be much of a difference between this and competitors. #### Vendor response Hey there, We are happy to hear that our product is so easy for you and your marketing team to use. We are always working on ways to separate ourselves from our competitors in ways we don't already. Thanks again! Ken McDonald | Marketing Manager Replied January 2020 --- ### Great Tool that Every Sales and Marketing Department Should Invest In - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As mentioned before, their customer service really goes above and beyond. I don't care if you have the best product in the world if you have poor customer service, I'm not going to want to use it. The tool itself is allowing us to gather new leads, follow up with customers we haven't visited in a while, track regional activity, get a better understanding of which products are being viewed and a multitude of other benefits. It's great to use before visiting a customer. You can see what products they are interested in and become prepared to talk about them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to use and set up and the customer service is exceptional. If I have a question team is always quick to jump on a call or send me a quick email with the steps I need to follow. I like the feature of being able to set up multiple cues for myself as well as any users I've added. It allows me full control and doesn't stress my team out with doing it themselves. #### Cons The only complaint my sales team has had is you can't drill down and get an actual email. Only company information. As far as I know, there's not another lead tracking program that offers that. #### Vendor response Hey there, Thanks for the amazing review! We are thrilled to hear that the customer support team was able to exceed your expectations. Also, amazing to hear you were able to get the most out of your Queue's. We are always working towards getting more contacts for each company and new ways of obtaining them. Ken McDonald | Marketing Manager Replied January 2020 --- ### Caller ID for your website - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Visitor Queue is beneficial to use for understanding potential clients who are interested in your company, and therefore, may be potential clients. Moreover, it is beneficial for lead generation but it requires some research to take it a step further and look for names and contact details from within an organization to contact. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked the daily alerts that ranked the entities who visited my site the most in one day. The information is presented in a clear, concise way so that I can easily tell who may be calling for a quote after reviewing the alert. I was able to do a bit of background research on the potential client. #### Cons Although you can tell what entity visited your site and when, it does not include the name of exactly who visited you site so you can contact that specific individual. Accordingly, it's like looking for a needle in a haystack at times to figure out who visited your site; however, this is an issue not just with Visitor Queue but with other programs like VisitorTrack. #### Vendor response Hi there! Thanks for the great review. We are happy to hear that the updates on who is visiting your site were helpful in your qualification process. Unfortunately, it is not technologically possible to identify the end-user but we are always working on getting high-quality contacts. Ken McDonald | Marketing Manager Replied January 2020 --- ### Ease Of Use - Overall rating: 5/5 - Reviewer: tega j. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's an awesome experience, it helps me run my day-to-day customer accumulation business activities with ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros it immensely helps me choose the right software for my business and assist me in decision making to narrow my search down by giving the list of highly beneficial software that best soothes the nature and class of my business. #### Cons Still have not gotten to the point to realize any dislike about this software. #### Vendor response Appreciate the review, Tega! Replied January 2019 --- ### Intuitive Tool Beyond Web Analytics - Overall rating: 5/5 - Reviewer: Ryan V. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love the deeper dive from analytics that allows you to understand which organizations are truly visiting your website. #### Cons Wish there was a better way to sort the data from the main view, like adding a tag field that you could view from right there for better sorting of data from the main view. #### Vendor response Thanks for the review, Ryan! Tagging has been added to our roadmap. Replied January 2019 --- ### Accurate information but ui could use some work - Overall rating: 4/5 - Reviewer: mohit j. - Verified reviewer: Yes - Industry: Market Research - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are trying to get accurate information on the visitors to the site and visitor queue seems to do a good job at it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Visitor queue seems to have a good database of leads so the visitors to our site are accurately captured. #### Cons The UI is not at par with some of the other tools in the market and could be better #### Vendor response Thanks for the review! We will work on our UI! Replied September 2018 --- ### A successful experiment, a helpful tool. - Overall rating: 4/5 - Reviewer: Narendhiran S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Data insights into website visitors that helped us granularly see if our marketing campaigns are moving in the right direction. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It gives more granular details about website visitors and also helps in getting more insights. User experience is pretty intuitive. Filter option is useful if you have a lot of web pages that need to be analyzed categorically. Emails that are set to be triggered are useful too. Free plan is good enough. #### Cons Sometimes you see details not being populated, as the corresponding info is not available in the database, hopefully, it improves as time moves on. #### Vendor response Hey Narendhiran, Thanks for the kind words. We are also working on improving our database so you see more information! Nick Replied July 2018 --- ### VQ is worth the investment - Overall rating: 5/5 - Reviewer: Lori M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer support is outstanding, without any complaints! Love this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, and monthly price for the product. #### Cons Getting my Google code was more difficult than I thought. #### Vendor response Thanks for the review, Lori! We love working with you and your clients! Cheers. Replied January 2019 --- ### A great idea brought to life. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This software brings B2B selling to a new level. You can easily see what businesses are at least somewhat interested in you and you are able to invest resources in the right conversations instead of wasting time on people who don't even need your service. #### Cons This is a fresh new idea so all the kinks are still being worked out, that being said, for a brand new service from 2 entrepreneurs, quite impressive. #### Vendor response Hey there! Thank you for the review; we are so happy to hear you can use our product so quickly and tailor your resources accordingly. We are always working towards new ways to bring you data and always working on improvements. Ken McDonald | Marketing Manager Replied January 2020 --- ### Excellent, cost effective service - Overall rating: 5/5 - Reviewer: Cherie S. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far so good. easy to use, prompting me to look at the companies on our website so very effective and definitely the cheapest around. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy set up, very clear ability to make notes so it's a one stop shop for your marketing #### Cons A lot of ISP companies are listed but with your software you can just hide them #### Vendor response Hi Cherie, Thanks for the review! We love to hear when our clients find out products easy to navigate and use day-to-day. We are constantly working at creating new filtering processes and manually filtering our ISPs (unfortunately there are a lot of them, and more every day). Thanks for the feedback! Ken McDonald | Marketing Manager Replied January 2020 --- ### Great idea for BtoB marketing - Overall rating: 4/5 - Reviewer: Franck T. - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Better lead generation processes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The basic idea of identifying visitors who did not convert but showed interest is a marketers' day dream so congrats for fulfilling that need ! #### Cons There are too many false positives, ie. ISP being recognized as leads. Note : this is not due to VQ but rather to the data coming from GA #### Vendor response Hey Franck, Great to hear from you and thanks for leaving us a review. ISPs are something we are actively working on eliminating using multiple different approaches. Cheers! Replied July 2018 --- ### Good leads from your regular traffic - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We're finding out about leads, without implementing any lead capture devices. Which is great for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We like how easy and intuitive it is. Once you install it, it gives you data pretty much the same day. #### Cons Sometime it's a bit hit or miss. As instead of companies, you get their internet providers. But doesn't happen very often. #### Vendor response Thanks for leaving us a review! ISPs are tough and we get better with them everyday! Replied September 2018 --- ### Great utility for the price. - Overall rating: 5/5 - Reviewer: David A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Serves as a solid jumping off point to parse and evaluate activity on our site, manage lead generation. #### Cons Could be a little more feature rich, but can't complain for the price. #### Vendor response Hi David, Thanks for the review! We are glad to hear you are able to use our product to help you manage your lead generation. We are always working on developing and creating more features for our clients. Ken McDonald | Marketing Manager Replied January 2020 --- ### Trying to find a way to qualify the BtoB leads on our website, we discovered Visitor Queue - Overall rating: 4/5 - Reviewer: Pierre L. - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The main goal of this sofware complete : leads can be qualified. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros No need to be a web developer to understand. Easy settings, intuitive, very clear reports, even in the "free" version. #### Cons The phone number of the leads are not given in the reports ! No solution to qualify leads on company facebook pages. #### Vendor response Thanks Pierre! Keep in touch. Replied July 2018 --- ### Lead generation made easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Animation - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It captures the details of visitors from analytics and the best part I can filter the prospects #### Cons nothing as such, the product is what I was searching for months #### Vendor response Hey there, Thanks for the review! We always like to hear when our clients are able to use our product to benefit their company. Happy prospect hunting! Ken McDonald | Marketing Manager Replied January 2020 --- ### Great price, clear ROI - Overall rating: 4/5 - Reviewer: Don R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Theres' no reason a B2B business should run without a visitor tracking solution. Visitor Queue has price points that can accommodate any business, and plenty of features to get you started. Very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Super easy to get started. You'll be up in minutes. See who is visiting your site immediately. Presents the information in an easy to consume and filter format. No long term obligation. You will have positive ROI the first week. Filtering and exporting. #### Cons Haven't run into a hurdle yet. It doesn't give you personal email or phone, but most don't without an additional charge to a data service. #### Vendor response Thanks for the great review, Don! Replied September 2018 --- ### Great B2B lead generation - Overall rating: 4/5 - Reviewer: Amir C. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Understanding who to focus on and who has visited your site actively #### Cons Initial setup and understanding the key visits from Visitor Queue #### Vendor response Thanks for leaving us a review, Amir. Stay in tough if you ever need anything. Replied September 2018 --- ### Nice Tool - Overall rating: 4/5 - Reviewer: Vittorio Z. - Verified reviewer: Yes - Industry: Computer Games - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The easy use of it. Is very simple to install and to understand #### Cons Informations are accurated: this is very important to understand what kind of B2B companies search for your products #### Vendor response Hi Vittorio, Thanks for the review! We are thrilled to hear that you found our product easy to install and use. We are always working on ways to accumulate more contacts for our clients to follow up with. Ken McDonald | Marketing Manager Replied January 2020 --- ### Great Product and very easy to use - Overall rating: 5/5 - Reviewer: Ben M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really liked the simplicity of the software but also the added features that give me more than Google analytics. #### Cons nothing. I really enjoyed the product and at this time have no negatives #### Vendor response Hi Ben, Thanks for the review! We love to hear when our clients are enjoying our product. Ken McDonald | Marketing Manager Replied January 2020 --- ### You can Learn a lot from Visitor Queue - Overall rating: 4/5 - Reviewer: Rebecca R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Theres a lot of things that you can learn about your prospects from Visitor Queue. Theres also a lot you can learn about your website and your customers journey. The team has been friendly, responsive and helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Most of the ppc campaigns, such as Google Ads, show the keyword. - You're able to see all the bots and bad traffic that are visiting your site, and causing you a lot of expensive, worthless clicks... this may sound like a negative, but it's valuable info that affects your budget and analytics. -It integrates with HubSpot, so it's quick to look up our history with a prospect and see that a cold lead is back on our website. -It's a very simplified platform to check out a customers journey on your website, starting with how they found you, their page path, and the time spent on each page. #### Cons The pricing model. We started on one of the lower tiers but very quickly had to triple our spend. I mentioned the bots above; there's hundreds of them. That's why we started with the "300 unique companies" plan, and now, a few months later, we're on the "1000 companies" plan (and we still don't see all our monthly visitors). Most of those companies that we do see are bots and with the limited companies, if 700 visits a month are from bots, that's 700 real prospects that you can't see, because the bots ate up the budget. #### Reasons for choosing Visitor Queue Originally, because of the price, but our payments shot up quickly. --- ### An excellent starting point - Overall rating: 5/5 - Reviewer: Tim C. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. VQ is helping me establish a badly needed CRM process in terms of both nurturing new clients but also retaining clients downstream. It is as easy to use as it could possibly be, non-intrusive (something that's important when you're working with resistant associates) and provides actionable information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are at the earliest stages of establishing a CRM system. There is, generally, a fair about of internal resistance to participating with the effort. VQ makes it easy to start small and demonstrate the value of the process in a way that encourages engagement. I think most CRM platforms are pretty good, in my experience, but VQ helps facilitate participation in a way I've never seen before. #### Cons While VQ does do a great job identifying the activities of specific site visitors, the ability to identify individuals by any criteria makes it less than perfect. #### Reasons for choosing Visitor Queue Price and process. It fit us where we are and allows an easy development path moving forward. #### Reasons for switching to Visitor Queue Hubspot tried to be too much too fast. Rather than helping establish a beachhead, it made associates more resistant. An excellent product, just not for us. #### Vendor response Hi Tim, Taylor from Visitor Queue here! We love to see how you are nurturing your current clients as well as finding new ones! We take your feedback seriously, as we are always trying to improve the data we provide. Thanks again for your review, Taylor Hamilton Marketing Coordinator | Visitor Queue Replied May 2021 --- ### This is probably one of the best software applications I have ever deployed for marketing - Overall rating: 5/5 - Reviewer: Kerry H. - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered You know who is visiting your website on a daily basis, what they looked at and for how long. Best of all their contact information is almost always included so you can reach out and close the sale! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It just works and works well. Easy to set up and use. The interface is simple and intuitive and the set up was one of the easiest I have ever done. I would highly recommend this software to anyone who is interested in knowing who is visiting your website, and who wouldn't?! #### Cons Nothing really not to like, its great! If one thing could be changed it would be the number of leads that are missing contact information. I know this is constantly being improved as the database grows and new technologies are implemented. Nothing to stop you from getting on board! #### Vendor response Thanks a ton of the review Kerry! Love working with other Canadian companies and it's a been a pleasure working with Keypak. Replied July 2018 --- ### High quality lead information based on visitor IP - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros I've compared this to other similar tools (Leadberry, Leadworx, etc.) and found that the quality of the information is much higher with Visitor Queue. The daily emails of leads are easy to scan for new opportunities. #### Cons As more and more chat and bot platforms begin to incorporate B2B IP identification into their services (example, Drift), stand alone tools like VQ are becoming harder to justify. Needs to have more native integrations to maximize its usefulness #### Vendor response Hey there, Thanks for the fantastic review, we are thrilled that we were able to deliver high-quality leads for you and your team. We are always working towards new native integrations and are always working on new updates to better help our clients. Ken McDonald | Marketing Manager Replied January 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/web-analytics/visitor-queue-profile/reviews/?page=2) --- Visitor Queue Reviews, Pros and Cons - 2026 Software Advice