About Visual Visitor

Visual Visitor is a cloud-based lead generation solution that helps small to midsize enterprises with anonymous visitor identification, market segmentation, email campaign integration and form capture. It translates website visitors to leads through location and IP address tracking.

Visual Visitor integrates with social media platforms such as Instagram, Twitter, Facebook and more. The solution also provides a marketing tool that enables users to perform email campaign tracking. Additionally, the platform provides real-time visitor tracking on a real-time basis. The application can also be leveraged to generate sales by small businesses and startups to monitor viewing activities of the visitors on their website.

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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of Visual Visitor

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

April 2018

User Profile Picture

Bharath from Zenoti

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2018

Best Anonymous Visitor Identification Software

Pros

I have used about 4 other tools in the past, but VisualVisitor is 10x better in terms of accuracy and usefulness. With the other tools, 90% of companies identified were just Internet Service Providers. With VisualVisitor, I could really gather insights on prospects, competitors and customers that are visiting our website.

Cons

I didn't find any so far. Frankly, this is the best website visitor identification software I have ever seen.

May 2020

Avril from Service First Information Solutions

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Great service & value

The experience has been top-notch. I really value that their attention to customer questions and feedback through both customer acquisition and retention phases. They are more than a technology data provider - they are real human-to-human networking masters!

Pros

Customer service has shined. Although this technology is easy to use, whenever we had a question, they are quick to respond. You almost feel like you are their only and best customer. The service is just what we wanted: the essentials in functionality, data capture, and cost.

Cons

Not applicable. Not applicable. Not applicable.

Reasons for Choosing Visual Visitor

cost , functionality, and quality customer service response time

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

January 2019

New to me product, but it looks promising

Pros

The price is hard to argue with. Easy to setup.

Cons

The reporting is leaving a lot to be desired. I wish I could setup custom reports.

Response from Visual Visitor

Replied January 2019

Thank you for the constructive feedback! Our product has grown over the years from active users like you. As you have pointed out Visual Visitor is the best value for the money as we are literately 1/10th the price of our competitors with no contract. We recently rolled out a new user interface which includes some additional reporting elements, including Call Tracking, Email Tracking and several other upgrades. If you haven't we would welcome the opportunity to walk you through the new features. As of today, our custom reporting is in the form of export the data and write reports yourself in Excel. We do have custom reporting on our product road map. Would you be interested in providing us with your reporting requirements? We would love to hear from you. Please contact me directly - Kevin Batchelor at 770-814-6372 or support@visualvisitor.com

January 2021

Eric from UTC RETAIL

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Great product - Even better support

The visual Visitor support team was immediately responsive during my evaluation. But more impressive is that they provide even better continuing user support. When I ask a question or need help with system setup they are right there, right away. Visual Visitor is the perfect combination of a great product with even better support.

Pros

Their Visitor identification is as good as any other system I have used. But what differentiated Visual Visitor from their competitors is that they can provide email open receipts. I evaluated about 10 anonymous website visitor solutions and no one else had that feature. They are also coming out with their own email marketing module, making them the best value provider.

Cons

I have not experienced anything I would consider a con in my first 6 months

Reasons for Choosing Visual Visitor

They were the only ones that had email open receipts - and an email marketing module on their product roadmap.

Reasons for Switching to Visual Visitor

Better product Better support Less Expensive Did not require an annual commitment

April 2020

Peter from FE Technologies

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Easy to USE

Easy to install and implement. Our staff all find it useful

Pros

The daily reporting. Gives you an overview on traffic. The ability to geographically track traffic. The live map.

Cons

Nothing. Have only ever had one problem and was quite surprised on the high level of support

Reasons for Choosing Visual Visitor

Ease of use and price.

Reasons for Switching to Visual Visitor

Easier to use. Other tracking systems keep changing and require a large overhead to keep up to date