About Visual Visitor

Visual Visitor is a cloud-based lead generation solution that helps small to midsize enterprises with anonymous visitor identification, market segmentation, email campaign integration and form capture. It translates website visitors to leads through location and IP address tracking.

Visual Visitor integrates with social media platforms such as Instagram, Twitter, Facebook and more. The solution also provides a marketing tool that enables users to perform email campaign tracking. Additionally, the platform provides real-time visitor tracking on a real-time basis. The application can also be leveraged to generate sales by small businesses and startups to monitor viewing activities of the visitors on their website.

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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of Visual Visitor

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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May 2019

Nathan from Aerofoam Industries

Verified Reviewer

Company Size: 51-200 employees

Industry: Aviation & Aerospace

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2019

Excellent Product

The overall experience is great.

Pros

The price is way lower than a lot of its competitors, but the product still delivers. A lot of useable leads have been generated since implementation. We have been able to track our customers from their initial web visit to a final sale and prove the ROI that visual visitor offers.

Cons

A lot of international visitors are tagged as ISP's. A service that tracks users based off of google analytic data was able to further identify some companies tagged as ISP's by visual visitor.

May 2020

Avril from Service First Information Solutions

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Great service & value

The experience has been top-notch. I really value that their attention to customer questions and feedback through both customer acquisition and retention phases. They are more than a technology data provider - they are real human-to-human networking masters!

Pros

Customer service has shined. Although this technology is easy to use, whenever we had a question, they are quick to respond. You almost feel like you are their only and best customer. The service is just what we wanted: the essentials in functionality, data capture, and cost.

Cons

Not applicable. Not applicable. Not applicable.

Reasons for Choosing Visual Visitor

cost , functionality, and quality customer service response time

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

January 2019

New to me product, but it looks promising

Pros

The price is hard to argue with. Easy to setup.

Cons

The reporting is leaving a lot to be desired. I wish I could setup custom reports.

Response from Visual Visitor

Replied January 2019

Thank you for the constructive feedback! Our product has grown over the years from active users like you. As you have pointed out Visual Visitor is the best value for the money as we are literately 1/10th the price of our competitors with no contract. We recently rolled out a new user interface which includes some additional reporting elements, including Call Tracking, Email Tracking and several other upgrades. If you haven't we would welcome the opportunity to walk you through the new features. As of today, our custom reporting is in the form of export the data and write reports yourself in Excel. We do have custom reporting on our product road map. Would you be interested in providing us with your reporting requirements? We would love to hear from you. Please contact me directly - Kevin Batchelor at 770-814-6372 or support@visualvisitor.com

April 2020

Peter from FE Technologies

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Easy to USE

Easy to install and implement. Our staff all find it useful

Pros

The daily reporting. Gives you an overview on traffic. The ability to geographically track traffic. The live map.

Cons

Nothing. Have only ever had one problem and was quite surprised on the high level of support

Reasons for Choosing Visual Visitor

Ease of use and price.

July 2017

Sabih from Digital Marketer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

An awesome tool to identify anonymous visitors

Pros

1. An easy-to-use tool that does a great job of identify up to 50% anonymous visitors. 2. Getting starting is a piece of cake. You can install and set it up in under 5 minutes. You don't need any training. If you can use Google Analytics, Visual Visitor will be a piece of cake for you. 3. It has a dedicated WordPress plugin that is perfect for WordPress users. 4. You get all the information about visitors including name, phone number, email address, organization, social accounts, designation, and others. 5. The email integration is perhaps the best feature that helps track emails that you send to hundreds of anonymous visitors. 6. The dashboard is fairly detailed. It gives you full access to pretty much everything you need.

Cons

It doesn't identify all the visitors. I understand that it could be hard for the developers to identify each and every single anonymous visitor but you'll still have a few anonymous visitors even if you've Visual Visitor installed on your website.

October 2018

Paul from Police Career and Promotion Services LLC

Company Size: 2-10 employees

Industry: E-Learning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Excellent tool for converting more visitors

Very satisfied - we have at least 4 company sales in our first month of using Visual Visitor to analyze and categorize our site visitor data. Help from the staff via email is quick and thorough, all my many questions were answered thoroughly and quickly.

Pros

This software takes the raw IP address information from your logs and makes sense out of it, identifying companies that visit your web site and tracks them through each and every visit, keeping a running diary. You can include and exclude, make notes, and even track email and form events.

Cons

It will take a week or two to get used to all the features and apply what you need to your set of circumstances.

April 2018

Bharath from Zenoti

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2018

Best Anonymous Visitor Identification Software

Pros

I have used about 4 other tools in the past, but VisualVisitor is 10x better in terms of accuracy and usefulness. With the other tools, 90% of companies identified were just Internet Service Providers. With VisualVisitor, I could really gather insights on prospects, competitors and customers that are visiting our website.

Cons

I didn't find any so far. Frankly, this is the best website visitor identification software I have ever seen.

May 2018

J.C. from JRO

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

EXCELLENT CUSTOMER SUPPORT!

Pros

Product itself is great! Customer support is even better, and for me, that is what truly counts! They helped with integrating their product into a "not so typical" website and they worked on implementation diligently till they got it all working!

Cons

Takes some work to get setup, but they are there for you every step of the way! Definitely needed their help with my development team on the website.

March 2020

Tory from Orasi Software

Company Size: 201-500 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

March 2020

Visual Visitor is Inexpensive and Powerful

Visual Visitor has been pivotal in identifying anonymous website visitors and at a low cost. Being able to obtain the phone number, email address, company and first and last name of these users has resulted in increased contacts and leads for our sales team.

Pros

The price of the tool is very low and it's proven to be a solid sales mechanism for my company. We'd obtained numerous leads from being able to pinpoint the anonymous user as he or she navigates on our website.

Cons

Sometimes the tool isn't able to track and identify the exact name of the user. A list of potential people the anonymous user could be is not always helpful in driving the sales pipeline.

October 2017

Ryan from Soccer Instruction Academy

Verified Reviewer

Industry: Sports

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Great experience. Angelo conducted a great tutorial, software is very user friendly!

Pros

Multiple tools can be utilized for analysis of email campaigns, CRM integration, and website visitor tracking