--- title: "Acquia DAM (Widen) Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Acquia DAM (Widen). Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Acquia DAM (Widen) is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/widen-collective-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Digital Asset Management Software](https://www.softwareadvice.com/cms/digital-asset-management-comparison/) / [Acquia DAM (Widen)](https://www.softwareadvice.com/marketing/widen-collective-profile/) / Acquia DAM (Widen) Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/widen-collective-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/widen-collective-profile/alternatives/) # Acquia DAM (Widen) User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 323 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 167 reviews (52%) - 4 stars: 128 reviews (40%) - 3 stars: 25 reviews (8%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (0%) ### Most mentioned pros - The function of drag assets from server and link create automatically is very good option we don't need to download the assets - My overall experience with Widen Collective is that it is very much a good website, and I will continue to use it and show my friends and family about it. - The marketing team loves the portals, collections, and asset version control. ### Most mentioned cons - Some time it takes too much time when drag the images ## Acquia DAM (Widen) customer reviews Showing reviews 1-25 of 323 (page 1). ### Must Have Marketing Tool - Overall rating: 5/5 - Reviewer: Rachael H. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 201-500 employees - Product usage: Used unspecified for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered We are able to quickly and easily share digital assets with customers, coworkers, etc. all in one spot. We no longer have to search through a messy drive to find product images, marketing materials and more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Widen staff was there to help us every step of the way and the overall functionality of our site is top notch because of it. My team is able to quickly find marketing materials with just a few clicks, saving us time and money. #### Cons There really isn't a single thing that I truly dislike about the site, but it would be ideal to be able to view brochures and catalogs as e-catalogs on Widen. --- ### Widen Collective Is Your Digital Asset Filing Cabinet - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. IT's hard to to quantify the value this project brought to our organization-but it was incredible. We have reduced the amount of time spent looking for images, we have given access directly to our agency (reducing the number of emails back and forth requesting assets) and since partnering with Widen we've improved the quality of our assets. I would absolutely recommend Widen to any organization looking for a solution to a similar problem. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As someone who loves to have everything neatly organized and labeled, I really appreciated the ability to easily organize, categorize and tag all of my organization's digital assets. It's a daunting task-hundreds or thousands of images and video files, all had to be housed in a cloud in a manner that was intuitive and retrievable. Yet, Widen Collective helped me make that happen. #### Cons As with any software, there is a learning curve. But, Widen offers comprehensive training and excellent customer support. Don't let this hold you back! --- ### Widen Collective - Overall rating: 3/5 - Reviewer: Kala H. - Product usage: Used unspecified for unspecified - Reviewed: November 2010 - Review source details: This review was submitted organically. No incentive was offered The Digital Asset System was put in place to provide easy access to assets owned by Trek Bicycle Corporation for those internally and externally. These assets can be ordered and downloaded at any time of day or night. It's an invaluable tool for our dealers, distributors, and international offices. ' The Media Template is an online ad, and media builder. It allows Trek to control brand consistency, while it allows our users to build media in minutes using pre-approved images and text without the need of expensive software programs. We use this portion of the site to provide promotional items and in store signage to our large dealer base. Overall, I think the Widen collective is a great product and I really enjoy working with Widen. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 #### Pros Good customer support Robust reporting features Assets can be downloaded in a variety of file formats Various types of file formats are supported Permissions can be setup to protect assets Users can access the site through a standard web browser Media can be built in minutes without needing expensive software programs Assets/media can be ordered and downloaded at any time of day or night Software updates made throughout the year #### Cons Pages can be slow to load at times Reporting tools can be confusing Custom enhancements to the site can be expensive Some education is needed for new users of the site The site is not setup for printing on demand Home page can be confusing if your site includes the DAM and the media builder --- ### Before, I was lost. Now I have found...my assets. Great tool/ great people - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Gee, it makes work easier. We have dealers and marketing teams around the world. This makes distributing those assets not a pain in the ass. Also, WAY less questions than before we implemented about 'where is is this asset?' It rules. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer experience team and help desk teams are great and make you feel like a real person instead of a cog in the giant machine of software life. The portals. The PORTALS! Portals rule. They really do. Best way to organize brand stuff. #### Cons I'm waiting for workflow to become even more robust for it to become a Workfront killer. Which I hope that it does. --- ### My Widen DAM Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Using Widen’s DAM to organize our assets has greatly reduced our marketing teams time spent hunting for images. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros My favorite things about Widen’s DAM software include an easy to navigate interface, very intuitive searching capabilities, customizable metadata fields for great detail to be attributed to assets, the ability to download files in multiple files types (fairly quick conversion depending on size of original file), the ability to customize your login screen and home screen (keeping everything on-brand is important!), and their customer support team is amazing. #### Cons I feel that the asset sharing options could be expanded upon. Currently, you can type an email in and send a set of assets. I would like to see additional options implemented because it feels fairly limited currently. --- ### Hundreds of very helpful features; enhanced well over the years with great advancement in marketing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Widen Collective is being used greatly by many individuals in similar roles in our company due to its many features that allow each of us to achieve our tasks with ease. I use this product for the sake of its archiving purposes, project and workflow management accessibility. The possibility to manage minor tasks, access controls and track employee milestones are important jobs I have to do which is made easy by Widen Collective. #### Cons Widen Collective is a broad software with multiple available features, with this is the difficulty to maneuver around this program at a first glance. It may take a few tutoring sessions and practice to be able to perform tasks with this software, especially if you are not that inclined with technology. --- ### Widen helped us to organize the thousands of assets we used to house all over our network folders. - Overall rating: 5/5 - Reviewer: Stacy R. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Company-wide self service, insight analytics, and quicker webpage loads. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tag and search functionality. We no longer have the chief marketing officer instant-messaging our team to find awards, accolades, images, and illustrations. Other departments can self-serve as their needs dictate, and we can track usage of key assets with Insights. #### Cons The Insites analytics are not intuitive to use. I would like deep practice, usability, and best practice webinars and or forums to better understand the power this feature. --- ### Collective - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Never had any loading, usability issues at all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integrations with other systems is quick and simple. #### Cons Should reach to more systems and CRM for deeper integration. --- ### Fantastic, Love it!! - Overall rating: 5/5 - Reviewer: Tyler M. - Verified reviewer: Yes - Industry: Building Materials - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support, website functionality, ease of uploading new assets and then finding them later, user control, sharing capabilities including the file type selection. Love the zoom feature! #### Cons Honestly, it's not with Widen itself. My biggest complaint is with my own team because I keep having to reset people's passwords for the site because they forget them. Luckily, it's really easy to do in the Admin functions! --- ### It works great - Overall rating: 5/5 - Reviewer: Paola A. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The perfect solution to manage all the assets of your business #### Cons Resetting password sometime could be complicate --- ### Widen Collective is the best Digital Asset Management system I have ever worked with. - Overall rating: 5/5 - Reviewer: Tommy U. - Industry: Apparel & Fashion - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered My team has to manage over 15 different categories of assets. Most of those categories are individual brands within our company. Some are segments of the brands. All of that to say that we have sliced up our asset offering in many ways to best serve our customers. By being able to segment those brands, we are able to get the right asset served up quickly in a variety of formats to fit most every need. In addition to that, we can make it so only certain assets can be served to certain customers. All through the use of Widen's "role" and "asset group" functions. We have well over 1000 end-users that we can easily manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've used quite a few DAM solutions in the past and Widen is by far the best one I have worked with. The thing that I like the best is the ability to manage the metadata just as easy as it is to manage the assets themselves. On top of that, the ability to assign permissions to access and administer assets by role has proven to be very valuable. We have assets that are only applicable to certain customers, so I can easily manage that through the admin tool. The time that we spent managing assets went from a full-time person's job before implementing Widen to only an hour or so a week once it is up and running. My team has to manage over 15 different categories of assets. Most of those categories are individual brands within our company. Some are segments of the brands. All of that to say that we have sliced up our asset offering in many ways to best serve our customers. By being able to segment those brands, we are able to get the right asset served up quickly in a variety of formats to fit most every need. In addition to that, we can make it so only certain assets can be served to certain customers. All through the use of Widen's "role" and "asset group" functions. We have well over 1000 end-users that we can easily manage. #### Cons The only thing I have an issue with is my inability to customize the home page. From what I can tell, you have to be pretty savvy at HTML to do it right. But, I can say that there are some basic things that you can customize that will make your page on brand by adding logos and customizing the colors of fonts, buttons, etc. --- ### Widen Collective Review - Overall rating: 5/5 - Reviewer: Kelly H. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered From the beginning, I have 100% loved every experience I have encountered with Widen. I absolutely love everything about your company's history and philosophy. Because of such wonderful management, you know how to treat a customer! I always know I can count on your team to help me with my problems and offer solutions in a quick manner. I have attended 2 years of the Widen Summit and get SO much out of the experience. I learn so much and always go home with a notebook full of notes on how to improve my own DAM and my own user's experiences. You all energize me is a way that I never though was possible with image organization and metadata knowledge. LOL! Keep doing what you're doing, this customer is very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our DAM houses all of the images we use in our catalogs and online. I love it's ability to organize and tag image in order to search for them with ease. #### Cons I think the one thing that I struggle with was the update on how to upload images. My retouch artist and I are usually the main uploads, and we enjoyed the drag and drop feature that used to be on our main page instead of having to click through the Upload Wizard. #### Reasons for choosing Acquia DAM (Widen) Widen's presentation of how the service worked connected all the dots on what we were looking for. It seemed so much more user friendly than the other presentations we sampled. The search feature blew us away and we knew because of that - that we needed to go with Widen. --- ### Amazing product and customer service - Overall rating: 5/5 - Reviewer: Jennifer D. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Ease of use is a big factor for us and being able to modify the DAM as needed makes it a program we can use and adapt to the different business units at NVIDIA. The customer service with Widen is a big help whenever I have questions or issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is easy to use and modify as needed. There are always new updates to the features which makes it even easier to use for my users. #### Cons The AEM Integration does not work as it should. This was a big sell for us since our website is hosted by AEM and now we can't integrate the two without AEM working properly with Widen. #### Reasons for choosing Acquia DAM (Widen) We started to work in AEM Assets and found it was going to cost 10x (probably more) to just configure the system. The cost to maintain and licensing their "DAM" was way out of our price range. They also did not have good customer service or people who knew the product. We went in circles for months on how to use and implement their tool. Our website is on AEM so it made sense to integrate AEM assets with our website. Until I started to dig deep into the details and it was going to cost so much more than we thought. --- ### Widen has changed the way I work - Overall rating: 4/5 - Reviewer: Amanda P. - Product usage: Used unspecified for unspecified - Reviewed: June 2010 - Review source details: This review was submitted organically. No incentive was offered Overall I would definitely recommend Widen to any company that has a large amount of photo files that they need to store and easily be able to send to others, either internally or externally. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Widen is a fairly easy and efficient way to store, archive, and distribute photographic files. In the year that I have been using Widen, it has changed the way I work. Now when I receive a request for a specific photo, I don't have to resize it and make sure it is the appropriate size to fit into an email. I just choose the file I want, send it to the recipient and they download it directly from the site instead of through e-mail. This is especially helpful to those who are always battling an in-box size limit! It has also made it easier to work off-site. Say I am out of the office on assignment or home sick. If I see a request come in, I can log onto Widen from anywhere and send the requests files out at any time! The search features also work great for us. Users throughout the university can now directly search for whatever type of photo they are looking for instead of requesting it through our department by phone or email. #### Cons Though I love Widen there have been a few minor issues we have encountered. The first is that it is a little hard to understand at the beginning. The back end of the program seems complicated to a new user. However, we have now figured everything out and so this really is no longer an issue for us. The other issue I sometimes run into is that the processing can be a bit slow. There are times when I upload my files and then cannot see the previews of my files for quite some time. This can be a problem when I am trying to identify people in the photograph to add their names to the keywords. The only way around this currently is to be patient and go work on something else for a while. --- ### Excellent software - Overall rating: 5/5 - Reviewer: Deana B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our agency works with many clients, but only my client uses Widen Collective. I am the envy of the creative team since I can easily find any image I need. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I like most about this software is that I can easily see the newest items that have been added to the collective. The search tool also works really well for finding specific items. #### Cons The most challenging part of using this software is that apparently the administrator that adds items to the collective is not required to add all the meta tags that would help users find what they need easily. I don't think it's a fail on the part of the software but maybe if adding all meta tags were required it would make searching easier. --- ### I am a digital asset manager for my company, which uses Widen. - Overall rating: 4/5 - Reviewer: Jason K. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered Many time-saving features in asset searching and sharing both within my organization and externally with customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Widen is that they are very open to receiving feedback and improving the software based off of user comments. They host annual events to bring other clients together to share ideas and knowledge of how their users work in the software. All of the Widen staff is available for comments. #### Cons What I like least about Widen is that all of the connectors and API's that help integrate our DAM into other business platforms, such as Salesforce, Sharepoint, CreativeCloud come with an additional annual fee. --- ### Widen Collective Review - Overall rating: 4/5 - Reviewer: Valerie D. - Product usage: Used unspecified for unspecified - Reviewed: November 2012 - Review source details: This review was submitted organically. No incentive was offered I would definitely recommend Widen to those familiar with DAM as well as those who are just starting out. The Widen team is also a great group to work with from start to finish and are there for you every step of the way, even for a company like ours that have been using Widen's services for over 7 years now. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros I have been very pleased with using Widen for our DAM tool. Their support team is phenomenal! Anytime I have a question or issue, they respond immediately and are very helpful to get to the bottom of any issue I might be having, or explain a feature I may not be knowledgeable in. Their entire team is always looking for ways to improve the tool based on user feedback and suggestions. It's great to have a company so open to what the users are saying. I have also found that the tool itself has been great in meeting our DAM needs. By building out a thorough and intuitive organization structure through categories, asset groups and metadata, we have been able to greatly increase the use of our tool and have received numerous compliments on the improvements. That along with Widen's new interface launched in 2012, the collective is now a much more user friendly and intuitive tool for both users and administrators alike. #### Cons My only complaint at this time is that the "Send File" feature has been discontinued with the launch of the new interface. I believe our company may have been one of the few groups that used the tool fairly often, and were sad to see the feature go. We hope to be able to find a solution either with Widen or with an outside service in order to send large files directly to another user without having to have the asset 'live' in the DAM tool. --- ### Widen is intuitive, easy-to-use and makes organizing digital assets a breeze! - Overall rating: 5/5 - Reviewer: Jen N. - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Beauty and brains - the dashboard is legit! You can personalize it to your needs, it's visually appealing without the clutter. The activity feed and the spotlight collection is useful for me and the other admins. Love the idea of the brand portals and can't wait until we can implement and launch it. #### Cons As an admin, I'd like to see asset thumbnails in the uploads and downloads tab instead of filenames. Also, the asset versions isn't as easy to use. If we have 3 versions of an asset, I'd love it if when you click on the asset, you can tile the assets to determine which one to download. Currently, you have a "switch version" button that gets lost in the details. Lastly, the batch edit tool sometimes doesn't apply to all assets in the batch. --- ### Widen is fast and efficient. It's responsive with search and downloading assets. - Overall rating: 4/5 - Reviewer: Gus R. - Industry: Leisure, Travel & Tourism - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Speed. Since the beginning we've upload thousands of images and added hundreds of users across our company and partners. It has not slowed down with all of the added weight and burden. It's still as snappy and responsive searching for assets in the beginning. Narrowing the search results and downloading images is very quick. #### Cons Support. The support could be better. There has been times, not in a while, when it goes down, just like any cloud service. But it seems the first line of support are the on-site admins. It's a problem when they are not in the office. There's not an easy way to contact support when needed. There should be a chat feature to let them know when we are experiencing outages and get the issues solved. --- ### a user - Overall rating: 5/5 - Reviewer: Kamlin N. - Verified reviewer: Yes - Industry: Building Materials - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I use all the time to build content for customers. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I need access to our images in one location. And I need it at any hour, so I don't have to wait on anyone. #### Cons sometimes accurate words entered into the search function don't pull the right files. I'm fine if they pull to much, but when images that should be there are missing, it's frustrating. #### Reasons for switching to Acquia DAM (Widen) Don't know. Corporate decided. --- ### The experience has been outstanding! Great customer service and an easy platform to use! - Overall rating: 4/5 - Reviewer: Kelsey B. - Industry: Sporting Goods - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered We find the largest benefit for us is elevating our brand presence to our accounts. It really has enhanced how we deliver digital assets around key product launches and other crucial moments for our brand. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The aspect I like the most about the Widen platform is the portals feature. The ability to customize content around branding just elevates our brand presence and provides us with exactly what we need to best serve our accounts. An easy to navigate and integrated feature such as portals has served us very well. #### Cons The difficulty we have faced most is the metadata issue. Because we offer so many products and styles when uploading it can make the process cumbersome and ultimately we don't utilize the metadata as best we should because we simply don't have the time or manpower to manage it efficiently. --- ### Great Media Management - Overall rating: 5/5 - Reviewer: Stacy R. - Industry: E-Learning - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered We now have ONE place everyone in the company can go to for assets to add to presentations, advertisements, blogs, websites, collateral and more. The Marketing team can work more efficiently and employees within the company are embracing the brand more consistently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer and technical support are world-class. Widen is always looking to its customers for roadmap enhancements and give honest, helpful feedback to all inquiries. #### Cons The Adobe CC Connector is still a little buggy and looses connection links to the DAM during updates or if shared with someone without a CC Connector license. I would like enhancements to make it more user friendly. --- ### Best in Class - Overall rating: 5/5 - Reviewer: Tegan B. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our organization has been using Widen for a year and it has transformed the way we share information both internally and with our external business partners. The system makes it easy to load and maintain content. Unlike our former proprietary system which was prone to system errors, Widen makes uploading, sharing, and downloading content easy. Widen has truly been one of the most impactful changes to our internal communication over the past year and I am looking forward to continue increasing our use as a company. Thanks for everything Widen! #### Cons One area for improvement would be increasing the variety of image types that can be downloaded from our image collection. --- ### Widen sits at the pinnacle of the DAM world - Overall rating: 5/5 - Reviewer: Corey C. - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I have been a constant user of the Widen Media Collective for almost 5 years and have no problem saying that it is the best digital asset management system that I have used in almost 20 years of DAM experience. Not only is their product superb, but what really sets them apart from other vendors is the quality of their customer service. When you become a Widen customer, you become part of the Widen family, and they take care of you. I honestly can't say enough about them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very user-friendly UI, free functionality upgrades, wider range of customizability than other DAM systems. #### Cons Minor cosmetic issues. --- ### A Valuable Product - Overall rating: 4/5 - Reviewer: Sean D. - Product usage: Used unspecified for unspecified - Reviewed: November 2012 - Review source details: This review was submitted organically. No incentive was offered Overall, Widen's digital asset management system is great! It is the perfect combination of OOTB design and customization opportunity such that any company can implement this product to fit their needs while not feeling overwhelmed. In general the product is really easy to use. My interns pick this product up with about 15 minutes of training. Now much of the usability of the system depends upon each company's ability to implement effective taxonomy on their site. In addition, Widen is a great company to work with. They are always looking for the next best feature to implement. And their support is immediate and effective. I love working with Widen as much as I love working with Widen's product. Two thumbs up! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Easy to learn and easy to use. A great combination of OOTB design and customization that it can meet many companies' needs without being overwhelming OOTB. The new UI upgrade also came with a boost in performance that is felt in every step of using this product. The analytics tool is also much improved and now offers greater insight into my users' activity within the system. #### Cons There are certainly a limited number of cons with the system. Perhaps the largest is really rather minor, and that is some of the taxonomy can be confusing. For example, deleting an asset from your cart is actually deleting the asset, not just removing it from the cart. While their taxonomy makes more sense, it conflicts with major sites like amazon.com and therefore offers some confusion. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/widen-collective-profile/reviews/?page=2) --- Acquia DAM (Widen) Reviews, Pros and Cons - 2026 Software Advice