About Yext

Yext is a hosted search-as-a-service platform that empowers businesses to build frictionless digital experiences wherever consumers look for answers. At the foundation of our platform is a Knowledge Graph, a brain-like database that stores all of a business’s most important information. This enables brands to deliver direct answers to customer questions in the form of featured snippets, maps, FAQs, custom calls to action, and more. The same information can sync from the Knowledge Graph to any of our 250+ integrations with industry partners, so businesses can manage data and capture consumer intent with the tools they trust. Brands like Verizon, Vanguard, Campbell’s, and Farmers Insurance — as well as organizations like the U.S. State Department and the World Health Or...

Yext Pricing

The cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo.

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Yext User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 104 reviews

User Profile

George

Verified reviewer

Company size: 11-50 employees

Industry: Insurance

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2021

A must have to keep your internet presence information consistent across all sites!

User Profile

Giovanni

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

My Go-To Local Business Listing Software

Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.

Pros

We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.

Cons

The cost makes it a bit difficult to sign up some clients that do not have a big budget.

Reasons for choosing Yext

They are a recognized leader in this space and their direct API connection to the top 100 listing sites made it the clear choice.

Reasons for switching to Yext

We found the listings get updated a lot faster in Yext which gives us an advantage to get our clients to that aha! moment a lot faster which in turn helps us look good to upsell and retain clients longer.

Response from Yext

Thank you for leaving your review, Giovanni. We appreciate the kind words and are glad to hear that your clients are finding success with our services.

Replied July 2019

Ian

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

Effective and Easy to Use

Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too

Pros

It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too

Cons

Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)

Reasons for choosing Yext

Yext is simpler to use - and that is important for us. They also have a scanner and other tools that give my clients confidence

Response from Yext

Thank you for your review, Ian. We're happy to hear that you're satisfied with our products and services and appreciate the feedback on our pricing structure. We are always looking for helpful feedback and will pass it along to our team. Thank you again for being a great customer.

Replied July 2019

Courtney

Company size: 5,001-10,000 employees

Industry: Food & Beverages

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

August 2021

Knowledge Base simplifies listings

Yext solves the problem of having updated accurate information about our stores in front of guests no matter where they are looking on the internet.

Pros

Having a single "source of truth" knowledge base that is pushed to many sites and search engines along with hosted store pages with schema markup have increased search engine results and organic traffic. The API has allowed multiple integrations, making this a good hub for all our store data.

Cons

The social posting tools aren't completely robust--can't boost posts through the platform or have videos natively play. It also takes a long time for them to complete design change requests on pages--you have to design everything and then have them try to copy it.

Response from Yext

Thank you so much, Courtney! Between Listings, Pages, and leveraging the API, it really sounds like you're a Yextpert! Your feedback is important to us, so you can always reach out to your support team if you have questions or want to discuss the product. Thanks again for the review!

Replied September 2021

Rich

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

May 2020

Auto renewal and customer service

Poor customer service, especially during the Covid period.

Pros

Listing management was very good. Review monitoring also very good. However, their customer service is poor.

Cons

I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are touch times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.

Response from Yext

Hi Rich, thank you for taking the time to leave us a review. We apologize for the experience you had with the team. We strive to give our clients advanced notice of their account renewal and are working on ways to improve the process. We'd love to get in touch to hear more about your experience. We'll reach out to you directly but you can always reach us at support@yext.com.

Replied May 2020

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