--- title: "Yotpo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Yotpo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Yotpo is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/yotpo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Brand Management Software](https://www.softwareadvice.com/marketing/brand-management-comparison/) / [Yotpo](https://www.softwareadvice.com/marketing/yotpo-profile/) / Yotpo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/yotpo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/yotpo-profile/alternatives/) # Yotpo User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 377 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 3.9/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 251 reviews (67%) - 4 stars: 92 reviews (24%) - 3 stars: 23 reviews (6%) - 2 stars: 6 reviews (2%) - 1 star: 5 reviews (1%) ### Most mentioned pros - Their UGC platform is a solid mid-grade solution to curate and display various social media content on our product display pages. - The reporting was very efficient, you could drill down into a customer portfolio and see all the earned/spent points at any given time. - They're priced relatively competitively and will allow you to explore various marketing and user experience solutions to see if they're a good match for your business. ### Most mentioned cons - Can't generate test emails populated with dynamic data - have to put through a live order instead to see the whole journey - SMS is not competitive with dedicated tools. - Can be a bit slow, and the inability to import reviews from other marketplaces and websites (i.e. Etsy, Google, Amazon, Trustpilot) automatically makes it a slow manual process - through which you can only upload product (not site) reviews. ## Yotpo customer reviews Showing reviews 1-25 of 377 (page 1). ### a great solution for onsite and integration with PPC Shopping ads - Overall rating: 5/5 - Reviewer: Patrick G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were happy with a previous reviews solution until we couldn't integrate with Google shopping ads but then discovered so many more options #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros works great, clean interface, integration with other software and services #### Cons A lot of options to scroll through and pricy compared to previous solution #### Reasons for choosing Yotpo features best meet my needs #### Reasons for switching to Yotpo Needed addition features but I wasn't disappointed with Judge.me overall. They served well for the time I knew them then out grew it #### Vendor response Thank you so much for your feedback. If you'd like to learn more about pricing and packaging, please reach out to our customer support team. Replied September 2022 --- ### Good for starting out with SMS - Overall rating: 4/5 - Reviewer: Orion B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It’s pretty straightforward and provides some good idea. Ideas for scripted messages. #### Cons Customer service generally isn’t great but the product is solid #### Reasons for switching to Yotpo I was in the Yotpo accelerator and it was a requirement #### Vendor response Thanks for the feedback. We're glad the product has been useful and that the message templates have helped spark ideas. We’re always working to raise the bar on customer support. If there’s ever anything specific that didn’t meet expectations, we’d love the chance to make it right. Appreciate you using Yotpo and sharing your experience. Replied July 2025 --- ### Good for many thing. Subscription system has more development to do - Overall rating: 3/5 - Reviewer: Albert R. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We had a decent experience overall with Yotpo. We got up and running relatively quickly and worked out a lot of kinks early on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Yotpo had some nice subscription management features and many integrations that worked well with our company #### Cons There were too many bugs and things breaking. #### Vendor response Thanks for sharing your experience. We’re glad to hear the integration and subscription tools worked well for your team and that you were able to get up and running quickly. We know stability is critical, and we take product reliability seriously. If you ever decide to revisit Yotpo, we’d love the chance to show you the progress we’ve made. Appreciate you giving us a shot and sharing your thoughts. Replied July 2025 --- ### My review - Overall rating: 5/5 - Reviewer: Daniel L. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Review management. Helps hesitant customers see value when other "real" people also have purchased the same thing . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Ease of use, 100%. A lot more functions that I don't use, but room to grow into. #### Cons That Google Seller Ratings and Google Shopping Ads are only available in the Prime tier and that you have to upgrade to 250 reviews per month to get the Google functions. I would like a Prime subscription with only 50 reviews per month and the "Reviews booster" on. #### Reasons for choosing Yotpo Used Yotpo before (with Tictail). Liked the product, ease of use and customer service. A bit higher price, but definetly worth it :-) #### Vendor response Thank you so much for sharing your thoughts with us. Google Shopping Ads are available in our Growth plan. However, Google has review volume requirements that brands must meet before they can acquire their Google Seller Rating. Because of these requirements, this feature is available in our Prime package. Learn more about the Google Seller Rating requirements - https://support.yotpo.com/en/article/google-seller-ratings-1137133 Replied January 2023 --- ### Best bang for your buck! - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is excellent. Yotpo has driven much higher customer engagement and conversions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Yotpo beats other review services at this price point with easier integration, more customer engagement that converts to sales, and your traffic STAYS on your website! #### Cons 1) There is no 'bare bones' account option, so we are paying for many features we don't need.2) The system doesn't include multiple language support, so non-english reviews are mistakenly flagged for profanity. #### Reasons for switching to Yotpo T.P. was unresponsive to my concerns about keeping my traffic.Cost prohibitive. #### Vendor response We appreciate your feedback and we're happy to learn that you're enjoying Yotpo Reviews. We're continuously working to improve our pricing and packaging options. If you'd like to learn more, reach out to our team for details. Replied April 2023 --- ### Great tool for SME's to manage website reviews - Overall rating: 5/5 - Reviewer: Jo-Ann N. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love this review app. I have used others and this one is better and cheaper than those I've tried. It's so easy to set it all up and massively important for social proof. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros So easy to set up automations with Shopify so that each time a customer makes a pruchase they are automatically sent a review request after a certain period #### Cons Can be a bit slow, and the inability to import reviews from other marketplaces and websites (i.e. Etsy, Google, Amazon, Trustpilot) automatically makes it a slow manual process - through which you can only upload product (not site) reviews. #### Reasons for switching to Yotpo Yotpo has better Shopify integration and more included in the free and basic plans. #### Vendor response Thank you for the kind words. We're glad to hear setup has been smooth and that the automation with Shopify has made collecting reviews easier and more impactful for your business. We appreciate the feedback around importing reviews. Expanding import capabilities is something we’re actively exploring, and we know how valuable it is to centralize social proof from multiple sources. Thanks again for choosing Yotpo and for sharing your experience. We're here if you ever need support or want to explore more ways to get value from the platform. Replied July 2025 --- ### Easy to use and great support - Overall rating: 5/5 - Reviewer: Kristopher L. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We took our time in getting the integration set up, but once the review emails started sending to consumers who purchased online the reviews came piling in. Yotpo helped organize and filter these reviews and we've been very happy with the results. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Yotpo's setup process and continued support has made the addition of this review platform painless with a huge return on investment. We have received more consumer reviews since adding Yotpo 6 months ago then we did in the previous 6 years. Our success manager is quick to respond and makes great recommendations and adding widgets is easy for anyone on our team to do. #### Cons We cannot currently share consumer reviews with the product team for an individual product. This would be valuable information for the product team to make adjustments during the growing/production season. It would also be great to have consumer reviews attached to records in our CRM which is also not currently available. #### Reasons for choosing Yotpo Ease of use, high conversion, quick implementation, and cost efficiency. #### Vendor response Thank you for taking the time to leave your review. We are constantly working on improving our product and your input is incredibly valuable to us. If you are encountering any issues or have any questions, please feel free to reach out ot our customer service at any time and they will do their best to assist you. Replied November 2021 --- ### Easy To Use - Overall rating: 5/5 - Reviewer: Justin H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been great for the most part. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I get notified of every review that comes in or if there is a negative review that need attention. I also like that there is a feature for a customer to select they did not receive their product if they did not receive it. #### Cons I don't like that I don't believe there is an option for users to amend their reviews. If somebody leaves a negative review but we take care of them, it would be nice to send a follow up prompt saying something like. "It looks like the company was able to resolve your issue or concerns, would you like to amend your review?" It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review. #### Reasons for choosing Yotpo Just staying with Trustpilot or looking at other options. #### Reasons for switching to Yotpo Better ease of use and more functionality. #### Vendor response Hi Justin, thank you so much for leaving a review! We really appreciate hearing your feedback and are happy to hear you're having a positive experience with Yotpo. As far as changing or updating reviews, we absolutely understand your frustration, but to confirm- do not offer that capability. What you can do is resend an Automatic Review Request email which will replace the existing review that's no longer relevant. Here's a link that should help: https://support.yotpo.com/en/article/resending-an-automatic-review-request-email Replied October 2019 --- ### I use Yotpo to contact my 5,000+ customers! - Overall rating: 5/5 - Reviewer: Lisa F. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good customer service too. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the text messaging feature to notify my customers when I'm going live. I also use Yotpo to collect reviews and Yotpo makes it easy with a click of a button to directly post the review on the product. #### Cons I would love to see more free features like personalized emails for review collection. #### Reasons for choosing Yotpo The pricing for Yotpo was much more affordable #### Vendor response Thank you for taking the time to leave a review — we appreciate your feedback! Recently, we made some enhancements to our Reviews product to include a no-code email editor so that you can create beautiful, on-brand review request emails. We encourage you to reach out to our team to learn more. Replied April 2023 --- ### Probably one of my favorite apps for my shop - Overall rating: 5/5 - Reviewer: Justin A. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered I have had a great experience. I think it is pretty awesome, and I am even using other apps of theirs due to this #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The best feature IMO is the use of the app for free up until the first 50 purchases. #### Cons The least favorite was the inability to try some of the premium features, such as some of the review setup options, so some stuff I did not know if it was worth up[grading early to get. #### Reasons for choosing Yotpo Yotpo seemed to have the better features for the new shopify stores coming up #### Reasons for switching to Yotpo Judge.me switched to a payment plan when I was still setting my store up and I had to switch apps before I even fully opened up #### Vendor response Thanks for the thoughtful feedback. We're so glad to hear you've had a great experience and that Yotpo’s free tier helped you get started with confidence. We understand the desire to explore more premium features early on. We're continuing to look at ways to make that discovery process easier so you can make informed decisions as you grow. Appreciate you choosing Yotpo and excited to hear you're using more of our apps. We're here to support you every step of the way. Replied July 2025 --- ### A solid solution provider for SMB e-commerce stores - Overall rating: 4/5 - Reviewer: Andrew L. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Yotpo has been a good partner and allowed us to try out a lot of strategies with a single software provider. They're priced relatively competitively and will allow you to explore various marketing and user experience solutions to see if they're a good match for your business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Yotpo provides a set of best practice softwares that have been valuable for us as a DTC eCommerce business. Their review collection software is robust and one of the few that's able to syndicate out to the Bazaarvoice Network. It's cheaper to collect on Yotpo, rather than use the BV review collection software. Their UGC platform is a solid mid-grade solution to curate and display various social media content on our product display pages. Their SMS platform is competitive, but not revolutionary and allows for decent integration with Klaviyo. Their loyalty program is decent and allows SMB to offer a turnkey solution that will drive higher lifetime engagement with our biggest spending customers. They have tons of offerings and we are able to bundle together several of them to save on our contracts. #### Cons The ability to have multiple products and services under a single brand is a double edge sword. While they're all "Yotpo" we do have a different account rep for each piece of software, leading to some fragmentation on our overall strategy and execution. Their software solutions are very much a one size fits all approach, which if you're a small e-commerce store, is great to get started, but for more custom implementations and solutions, you need to either push their internal teams, or do it yourself. #### Vendor response Thanks for the detailed and balanced feedback. We’re glad Yotpo has been a valuable partner in helping you explore and execute across reviews, UGC, SMS, and loyalty — and that bundling multiple solutions has been a benefit. We hear you on the challenges of managing multiple touchpoints across products. It's something we're actively working to streamline, especially for brands scaling across our platform. While our tools are designed to be turnkey for SMBs, we also support some of the largest eCommerce brands in the world, including IKEA and Barnes & Noble, and are continuously improving our ability to support more complex needs. With thousands of SMB and midmarket brands on the platform, we're committed to making Yotpo flexible enough to grow with our customers. If there's ever anything more we can do to support your strategy, we're always here. Thanks again for partnering with us and for sharing your experience. Replied July 2025 --- ### Great overall - Overall rating: 4/5 - Reviewer: Larissa M. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Been using for over 2 years and it's a great platform overall #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy and convenient access to website features #### Cons Some synchronizations are not the best and lately there has been a lot of problems with login #### Vendor response Thanks for the feedback and for being with us for over two years. We're glad to hear the platform has been helpful and easy to navigate overall. We’re always working to improve stability and performance, including login and sync issues. If you’re still experiencing any trouble, we’re happy to take a closer look and help resolve it. Appreciate you being part of the Yotpo community. Replied July 2025 --- ### A great asset to our company! - Overall rating: 5/5 - Reviewer: Chantell M. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When we first integrated YotPo, we had an increase in revenue because potential buyers were able to read reviews and see photos from other customers, making them feel more confident and educated in purchasing our products. UGC is an essential component of our website, and YotPo offers a simple-to-use software that easily integrates those revenue-increasing elements on our website. Overall, YotPo has been a great tool for our company - increasing our revenue and helping us seamlessly integrate reviews and photos on our website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros YotPo has been a super helpful tool for our company to curate customer reviews and visual content. The platform is very straight-forward to learn and navigate. The analytics feature has been a great component to help us track UGC and interaction with the widgets on our website. Our personal rep has also been really great to work with! She does a wonderful job of informing us of new YotPo features and analyzing our content for areas of growth. Another great feature is that photos can be attached to reviews, and the photos in our website gallery include the review or social media post they were included with. YotPo's customer service team has been readily available and very supportive in troubleshooting. They always follow up & stick with an issue until it's resolved. #### Cons I've run into an issue with the visual content curator that hasn't been solved, even with multiple conversations with customer service. When I manually upload, some photos with a portrait ratio end up looking skewed and distorted. There's no software solution for this, so I've had to just resize images on my own to avoid it. Other improvements I'd like to see are increased visual settings for photo galleries, greater customization options for review request emails, and the capacity to see how many reviews included photos (this is not currently a data point I can see in analytics). #### Vendor response Thank you for taking the time to leave your review, we truly appreciate it. We are thrilled to hear that you're enjoying using Yotpo and are seeing the benefits on your website. We are constantly working on improving our product and your feedback is incredibly important to up. Replied March 2021 --- ### Valuable for ECommerce - Overall rating: 4/5 - Reviewer: Katrina O. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've had an overall positive experience with Yotpo because is helps our customers see past product reviews and project images. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that we are able to show our future customers products they are looking for, as well as display honest, customer feedback. This adds to the overall shopping experience. #### Cons There are some technical issues that I have not been able to do or figure out over the years. Even with development help, we still run into issues occasionally. #### Vendor response Thanks for sharing your experience. We're glad to hear Yotpo has helped enhance your customer journey by showcasing real feedback and past purchases — that kind of social proof is powerful. We understand that technical challenges can be frustrating, even with development support. If there are any lingering issues, we’d be happy to take a fresh look and help resolve them. Appreciate your continued partnership and the trust you've placed in us over the years. Ask ChatGPT Replied July 2025 --- ### Feels quite basic, but lacks functionallity - Overall rating: 3/5 - Reviewer: Albin O. - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered We have used Yotbo for a few years, and since it's implemented on our website it is hard for us to abandon Yotpo, although we really want to. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros A lot of automatic features, and the software takes care of most things. #### Cons 1. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it. It's very easy to accidentally press the button and then an e-mail is sent to hundreds of customers saying our company needs help answering the question. When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how incompetent we are. Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued. 2. There were two of us working in Yotpo, and it was a bit problematic. During the summer there were six of us, and we had to come up with our own solutions to prevent two or three of us not to answer the same reviews, or four of us trying to find the answer to the same question. There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review. We usually spend an hour every day copying all the questions to a separate online document, and all the reviews (with rating, user e-mail address, and order number) to another document to be able to handle it. #### Vendor response Thank you for taking the time to leave this review. Firstly, we'd like to apologize for any inconvenience, we absolutely understand your frustration. We are constantly working on improving our product, and your feedback is incredibly valuable to our process. Please know that our support team is at your disposal and are ready to help you with any issues you might be experiencing. Again, we'd like to thank you for sharing your feedback with us, it is a critical part of our ongoing efforts to improve. Replied November 2020 --- ### Yotpo Provided Brand Credibility - Overall rating: 5/5 - Reviewer: Seth H. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Yotpo gave credibility to our brand. We were using a generic review solution previously. While we did have some reviews, we weren't collecting new reviews very quickly and the overall format of them didn't provide any sort of confidence to potential customers that they were legitimate reviews. Yotpo immediately improved our review collection rate and gave new potential customers that these were reviews from real golfers who had been using our product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about Yotpo is it works really well no matter how much time and attention I give it every day. It works best when I'm responding to reviews and using the social boost features to take advantage of all the great reviews that we're receiving. However, if I'm overwhelmed with other work, then I don't HAVE to log in and check things. Yotpo just works. #### Cons It's not inexpensive, but it's definitely worth the money. I had to "go to bat" in order for our company to adopt this solution, but it didn't take long for everyone to see the value. And now there's no question that Yotpo provides a big boost to our brand, user experience, SEO, and advertising. #### Reasons for choosing Yotpo It was very clear that Yotpo was providing the absolute best solution compared to its competitors. #### Reasons for switching to Yotpo We saw this as a big opportunity. We knew we made a quality product and delivered great customer service to our customers. The feedback that we were getting was extremely positive, but we weren't getting very many reviews because we weren't actively soliciting them. Plus, the reviews we did receive didn't come across to others as legitimate. Yotpo solved all that. #### Vendor response Hi Seth! Thank you for the glowing review! We're so happy that you're enjoying Yotpo and seeing the results. We're constantly working to improve our product and better serve our customers, so we really appreciate your feedback. Replied September 2019 --- ### It is Worth it - Overall rating: 5/5 - Reviewer: Jarah M. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very easy to use, customizable, the analytics are easy to read and track . Services are affordable #### Cons I don't have any cons from using the Yotpo app #### Vendor response Thanks so much for the great feedback. We're glad to hear Yotpo has been easy to use, customizable, and that the analytics and pricing have worked well for you. Always here if you need anything, and we appreciate you being part of the Yotpo community. Replied July 2025 --- ### Reviews Sourced the Right Whey ~ AGN Roots - Overall rating: 5/5 - Reviewer: Adam S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Yotpo creates the best review app for Shopify without question. I Love the, Subscribe & Save, Reviews Features, Integrations, and most of all, the various stars at all levels, including customer-facing services. I get emailed daily by competitors and always respond, "If you can do it better than YotPo - I'm in" I have yet to consider changing services and find that working with the technical talents of YoTpo has raised my expectations too high to be emailed a 2nd time by competitors in the Shopify integration space. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. The people behind it the Apps 2. The technology software 3. The accreditation built over time #### Cons I wish the google integration was more affordable (The ability to see my product ratings on Google Search). To pay several hundred per month for that feature is a bummer; that's not a software glitch, that's more of a Google is ripping Yotpo Off glitch & Yotpo has to cover their costs - I am but a humble business who donates processed and thus wants ALL the features for less :) #### Vendor response Thank you so much for taking the time to leave this review, we really appreciate it. We are constantly iterating our plan options in an effort to provide the best solution for our customers at each point in their journey; however, we understand that it doesn't work for everyone. If you have any questions regarding your current plan and features or any of our other plans, please feel free to reach out to our support team at any time. Replied May 2022 --- ### Used to be great. Is terrible now - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Terrible. They want us to pay 10-20 times more than we used to. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It's easy to use and has all the features a small business needs to get reviews #### Cons ITS SO EXPENSIVE. It used to be $20-30 a month. It is now hundreds of dollars per month for the same features. #### Vendor response Hi there, thanks for leaving a review, we always appreciate hearing from our customers and please know that it's a crucial part of how we grow and adjust our product, services, and pricing. I'm happy to hear that you were able to see the value of Yotpo initially and am definitely sympathetic to changes that impacted your experience with the platform as time went on- we absolutely hear and understand your frustration. The pricing structure is catered to and scales with the needs and wishlists of each business. On our side, major improvements and developments have been made to Yotpo and its features and our pricing has adjusted accordingly. We do offer a free plan for businesses to get started and as their needs grow, our pricing plans reflect that. Again, thank you for your feedback! Replied October 2019 --- ### I love Yotpo! - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using Yotpo for several and it has helped my business grow with reviews. Easy to use software and just works. It is such a breeze as a business owner to use the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of collecting and displaying reviews. It is such an easy and seamless process. It really helps gather reviews after purchases automatically. I don't have to waste time trying to get reviews from customers. I love also being able to use social media for my reviews! I love being able to add a coupon to emails so it gives a reward for writing reviews. This has been very helpful in collecting reviews. #### Cons I wish there was a way to push reviews to Instagram and other social media platforms. #### Vendor response Thank you for leaving a review, it really means a lot! As for pushing reviews to your social media, feel free to reach out to our customer support and they will be more than happy to help you set it up. Replied August 2022 --- ### Delivers reviews, easy to use! - Overall rating: 5/5 - Reviewer: Travis R. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand. #### Cons Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important. --- ### So many features... Amazing support - Overall rating: 5/5 - Reviewer: Ardalan Z. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered There are maybe more than 100 review apps that can help your company grow organic content or ask customers to write site, and product reviews. But Yotpo is on a completely different level than most. They regularly update their product, have so many features that can help your onsite and offsite strategies, and most importantly (at least for our company), they have a great team of account executives, experts, strategists, and support staffs. We started our experience almost 2 years ago (Yotpo strategist: Hannah Kim) and Yotpo keeps exceeding our expectations with new features every month. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support #### Cons Installation looks easy at first but sometimes requires some knowledge of coding. Not a real con but I thought you should know that. --- ### Premium customer reviews solution - Overall rating: 5/5 - Reviewer: Ellie P. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Yotpo has really let us use user-generated content to increase our conversion rates while helping us offset the cost of creating our own content, with more authentic content. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Yotpo has an easy to use interface and has robust and well thought out features and tools for collecting user reviews and photos and displaying them on our websites to really make an impact with customers. Additionally, our account rep is super responsive and helpful with any questions or issues we run into. #### Cons It does have a higher price tag to some of its competitors, that said, the polish within the product and reliability isn't something you find in all SAS solutions. #### Vendor response Hi Ellie! We're so happy to hear you're enjoying Yotpo. Our price structure varies depending on the business needs and we're happy to hear that you're seeing the results on your site. Thank you for leaving a review, we really appreciate your feedback. Replied September 2019 --- ### Amazing Application - Overall rating: 5/5 - Reviewer: Katie O. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Yotpo really encourages our users to leave reviews on our site which is invaluable as far SEO is concerned. It has created a forum for customers to ask questions about products and share their real life experience and use of our products. It has improved our customer engagement and we have really gained insight into their journey on our site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to build photo galleries. Easy to collect social media posts relating to our products. Customer reviews are easy to filter and display and their sentiment readings help filter out problematic reviews. Collecting reviews is extremely easy and we receive a steady stream everyday. #### Cons We dont use the tool as best we can. Gathering permissions for user generated content has been a slow process. #### Reasons for choosing Yotpo As a customer I recognized many brands in the yotpo community. When seeing the brands using this service it all made sense. They all stood out as some of my favorite brands and I always wanted to emulate these companies marketing strategies. Yotpo is the engine behind these brands success at engaging customers, collecting feedback or reviews, and getting the conversation going about why these brands and their products are so loved. #### Vendor response Hi Katie! We really appreciate you leaving a review and are happy to hear you're enjoying Yotpo and seeing the benefits. Replied September 2019 --- ### Integral part of any rounded E-commerce Strategy - Overall rating: 5/5 - Reviewer: Todd M. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Yotpo has been crucial for us. We knew that product reviews were a missing piece of the puzzle but we struggled to bring them in for years. With Yotpo we were able to gather nearly 1500 reviews in our first year! This has resulted in a huge increase in customer confidence and in turn increased sales. We also recently added the Visual Marketing component which is now helping us to solve another long standing issue, gathering user generated content. Would highly suggest Yotpo's services as they may be one of the best values in the game. #### Cons Would make some slight changes to the way reviews can be shown on our website. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/yotpo-profile/reviews/?page=2) --- Yotpo Reviews, Pros and Cons - 2026 Software Advice