--- title: "Zendesk Sell Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zendesk Sell. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zendesk Sell is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/zendesk-sell-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Inside Sales Software](https://www.softwareadvice.com/crm/inside-sales-comparison/) / [Zendesk Sell](https://www.softwareadvice.com/marketing/zendesk-sell-profile/) / Zendesk Sell Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/zendesk-sell-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/zendesk-sell-profile/alternatives/) # Zendesk Sell User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 160 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4.0/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 87 reviews (54%) - 4 stars: 48 reviews (30%) - 3 stars: 13 reviews (8%) - 2 stars: 7 reviews (4%) - 1 star: 5 reviews (3%) ### Most mentioned pros - There are some limitations when it comes to advanced reporting and customization, but for small to mid-sized teams it does the job well. - The software is good in managing sales, I like the report making which you can use to create a report that can be exported for offline reading and analyzing of sales data - Overall, it’s been a good CRM for day-to-day sales tracking. ### Most mentioned cons - Reporting is a bit limited unless you spend time customizing it, and even then it’s not as flexible as some other tools. - Cannot use it alone, it has to integrate with other Zendesk products, but only with Zendesk products. And customisation can be a real headache, as it needs to be completely setup before getting its full potential. - Additionally, instead of helping us with the issues we did have with the platform, customer service was always trying to upsell us to features we didn't even need. ## Zendesk Sell customer reviews Showing reviews 1-25 of 160 (page 1). ### Great crm - Overall rating: 5/5 - Reviewer: Aleksandra C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Easy to use and a full suite of features #### Cons Sometimes can be lacking some needed features #### Reasons for choosing Zendesk Sell Better reputation and recommendations from industry colleagues #### Reasons for switching to Zendesk Sell Wanted to try out another software for comparison --- ### Great Product with GPS - Overall rating: 5/5 - Reviewer: B. W. B. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved the ability to log the GPS for site visits. This feature was way ahead of the competition. #### Cons My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app. #### Reasons for choosing Zendesk Sell Price and simplicity #### Reasons for switching to Zendesk Sell I switched for the GPS site visit technology that wasn't available on Zoho but ultimately switched back because of a compatibility issue with our software (not Zendesk). --- ### Not worth it - Overall rating: 2/5 - Reviewer: Suzanne G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were trying to integrate our sales and support management systems, but we could never get Sell working reliably enough to even start working on the support migration piece. Their support was so poor, we didn't trust them to be able to help us with our mission-critical support application. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The layout is attractive, and adding custom fields is easy. #### Cons There were lots of opportunities for this software to be a lot better than it was, and Zendesk doesn't seem to be interested in improving it. The main reason we chose Zendesk Sell was because we wanted to integrate our sales and support instances, but we were never able to get it working. It's impossible to rearrange columns in reports and you can't filter on certain things. There are simple issues, like when you export a list the FIRSTNAME and LASTNAME fields are combined and can't be separated. Their support was AWFUL; they routinely took SIX WEEKS to respond to urgent requests from us, and even then they didn't fix the problem. #### Reasons for choosing Zendesk Sell At the time, we thought it would meet our needs better. #### Reasons for switching to Zendesk Sell We were hoping to get an integrated sales and support solution. --- ### Zendesk Sell Integration - Overall rating: 5/5 - Reviewer: Solomon U. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The zendesk was useful in reaching customers and keeping databases on sales and promotions leads conversion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Zendesk sell offers more features for marketing and adds on the zendesk platform for companies. #### Cons There are none but the trail but it is a helpful feature to gain customer leads #### Reasons for choosing Zendesk Sell I used it as an integration to create database of contacts for lead conversion and marketing purposes. --- ### Powerful and simple sales management tool - Overall rating: 5/5 - Reviewer: Trent E. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros - Simple input for contact information for different clients and potential clients - Super easy to create deals and potential purchases for clients - Schedule appointments, set reminders, and send emails all from within the program - Check metrics and numbers of different members of the sales team for different times and situations. - Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously - Easily sort through customer lists to find people who are relevant under different categories #### Cons - Sometimes too easy to change things that have been set by others - Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to. #### Reasons for switching to Zendesk Sell A clunky interface that made it hard to see past data and information. Made it very difficult to interact with the information --- ### Potemkin village - Overall rating: 1/5 - Reviewer: Stanko T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered After trial (which went well) its all downhill. We discovered three serious bugs, which their support team reproduced and confirmed, and all we got was "we’re looking at it,". A lot of features we started using in serious work are broken or designed to be useless. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Interface is ok, all action buttons are where they should be, the structure of the pipeline is ok. #### Cons Long term usage is impossible due to serious bugs and inability or unwillingness of their team to solve it. Reporting serious bugs to a rudimentary bot is never a good way forward. #### Reasons for choosing Zendesk Sell It looked good on paper and during trial #### Reasons for switching to Zendesk Sell Product no longer supported. Product no longer supported. --- ### Good CRM That Integrate with CRM - Overall rating: 4/5 - Reviewer: Marlene V. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Been using it since it came out as a beta months ago, It integrates very easily with Zendesk support ticketing and has all features as any other CRM. You can easily integrate with Pandadoc and send agreements. You can send texts, emails and calls from the CRM very easily and track agents productivity. #### Cons At first it didnt have all the features i needed and support when it was a beta but they fixed all that with time. #### Reasons for switching to Zendesk Sell Hubspot was very expensive and gave us some problems that couldn't be fixed with agreements. --- ### Simple and reliable CRM - Overall rating: 5/5 - Reviewer: Sonu P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s been a good CRM for day-to-day sales tracking. It’s not overly complicated, which is actually a plus if your team just wants something that works without too much training. There are some limitations when it comes to advanced reporting and customization, but for small to mid-sized teams it does the job well. We’ve been able to keep our pipeline organized and improve visibility across the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how simple and clean the interface is compared to some other CRMs we’ve tried. It’s pretty easy to track deals and manage contacts without too much setup. The integration with other Zendesk products is a big plus for us since everything stays in one ecosystem. Also, the mobile app is actually usable, which helps when you’re not at your desk. #### Cons Reporting is a bit limited unless you spend time customizing it, and even then it’s not as flexible as some other tools. There are also a few small things in the UI that feel a bit basic, especially when you’re handling more complex pipelines. Pricing can add up as well once you start adding more users or features. --- ### Zendesk Suite evaluates customer service - Overall rating: 4/5 - Reviewer: Juan Esteban M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Zendesk Suite is a website that meets the basic requirements to be a quality site that offers its customers several stages to reach their target audience and provide each customer with the right specialist. It allows clients to add client information and assign ratings to discussions about the motivations behind creating practical assumptions of each conversation. The Zendesk Suite application has a methodology that employs different strategies to discover the image that users have. Zendesk Suite is a cloud-based messaging application that was developed to meet the varying requirements of outreach groups, both large and small. For customers who are happy with Zendesk Suite, it makes the experience of visiting a museum more personalized and changes discussions according to their and their customers' assumptions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Zendesk Suite employs different methods to discover the image we have users through them. It allows customers to collect information about their customers and rank discussions on the assumptions made in each conversation. It is not given an extraordinary score at this stage, which guarantees that it is employed in all organizations. Client assistance is accessible and can help all clients effectively utilize the stage. It combines well with other programs and updates your client interface. Zendesk Suite connects with other programs in the same category, for example, Zendesk and Slack. #### Cons We use the trial version of Zendesk Suite, and I recently realized that my association was charging per client, rather than a one-time annual or monthly fee that would allow us to have more clients. It has worked consistently and we have had no issues using the scenario in our organization. --- ### More than a typical CRM tool - Overall rating: 4/5 - Reviewer: Bo K. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered We mostly used the most of the product's real-time reporting and analytics features. Tracked emails, calls, and used them with sales engagement tools. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Delivers the complete view of customers/customer experience in details as in how much you want to see. Uses a data mining terminology, gives you the forecast, and the great feature is you can see changes by adding or removing a number or some group of customers. #### Cons Cannot use it alone, it has to integrate with other Zendesk products, but only with Zendesk products. And customisation can be a real headache, as it needs to be completely setup before getting its full potential. --- ### Base is the CRM I decided to commit to using, and overall, I'm very happy with it. - Overall rating: 5/5 - Reviewer: Zach W. - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Base has helped motivate me. It makes making calls fun because you can see your goals and your progress toward them. Base keeps me on top of what's important. For example, I called a business to see if they were interested in my services. I was told they were interested but to call back when they planned their event in a year! It's easy to set the task to call the lead back in a year, and even better is that the phone call was recorded. I can listen back and when I follow up, know exactly what's going on. Base has also given me a clearer picture of which sources of leads are best so I'm able to focus on them first. I could go on and on about the benefits of using Base. It's a huge part of my business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The best thing about Base is that it works. I tried free trial versions of a couple of other CRMs and my first big test was importing data and mapping it. The very first time I tried this with Base, it worked without a hitch. The other CRMs I tried hit some kind of a snag. I'm sure I could have contacted support or messed with them and gotten then to work, but what's the point when Base worked right the first time? On a side note, it's been my experience with almost all software that you get what you pay for. Base isn't cheap, but I also never have a problem with it. Again, you could find a cheap or even free CRM and make it work, but at what cost? Time? Aggravation? The second reason I chose Base is because voip is integrated without having to figure out some third party way of making calls, tracking the data, and recording them. With Base, you have everything you could want in terms of a sales CRM. Lastly, the reports are awesome. They give you any kind of info you could want. #### Cons In my list of pros, I mentioned that everything you could want in a sales CRM is built into Base. However, on the marketing side, it leaves a lot to be desired. I'm a one-man operation so I'm doing all of the sales and marketing myself. My solution was to get the minimal ActiveCampaign account they offer and use it for my automation and marketing needs. Base and ActiveCampaign can work together using Zapier. If you choose a higher level ActiveCampaign account, it does include a CRM with lead scoring and pipeline tracking. However, it's Mickey Mouse stuff compared to what Base can do For example, Base's AI will actually tell you when a deal is in trouble based on the language contained within emails. It works amazingly well so you'll know right away if a potential deal needs your attention. Another problem with Base is that they haven't improved it much. There are little things they should be able to fix right away, like having a field for a lead's phone extension. That's right, if you have a number and an extension, there's no place to enter the extension! The knowledge base is very limited but support is decent. You'll be writing them a lot, not with technical issues, but with questions about functionality. There's no community to speak of to after you sign up for Base, you feel like you're the only one using it. --- ### Good for the price but could be better - Overall rating: 4/5 - Reviewer: Jamie C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered This is a decent starter sales CRM for the price, but if you plan on expanding your organization, you will likely need something more scalable. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros The price was initially a major selling point. We chose Base, which did offer quite a bit and allowed integration with DropBox. The simplicity was great and easy to understand. #### Cons Ultimately, this couldn't meet our needs. We were not able to customize or integrate with a number of third-party-apps that are essential to our business, and we were met with resistance from customer service when attempting to upgrade. We also experienced quite a few issues with the integrations we could perform. --- ### I Love This CRM! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used this CRM for 5+ years now and have tried a lot of other CRM's over the years and keep coming back to this. Its simple, easy to use, the layout makes sense for how a relationship progresses over time, it integrates into a lot of other software. I just love this in every way. #### Cons I honestly have no cons with Zendesk Sell. I love this software. --- ### Very friendly UI, great software and can be customized - Overall rating: 4/5 - Reviewer: Christopher L. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Zendesk sell have been one of the best CRM software that I have tested and used in the past. It has very friendly UI and can be customized to your liking. The best part that i liked about Zendesk sell was that it was able to be linked with microsoft office which allowed connection to emails and calendars (sync and will remind you if you have a reminder placed). It also can be implemented onto mobiles which is useful at times and from experience, the mobile app is superb. No issues whatsoever with the mobile app and doesn't lack the functions it have on a desktop. Pricing for this product is very affordable for what its got to offer. Overall this product is great and I do highly recommend it to others. #### Cons The only thing that I dislike about this software is that it takes a long time to load up compared to other similar softwares. --- ### Long time user - Overall rating: 2/5 - Reviewer: Erik L. - Verified reviewer: Yes - Industry: Online Media - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all the extra functions become more expensive and there are better systems to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It's easy to store clients and manage your deals. #### Cons It's not very well integrated and we found a better system to use. Sinds 2013 we had a subscription and this was still active till April. When I wanted to delete my account on time, my complete account was deleted right away and that's it. No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for. This is how they treat customers who want to try something different after being a customer for 7 years . #### Reasons for choosing Zendesk Sell I didn't --- ### Excellent CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product was the 4th CRM our company tried before we found the customization we were looking for. This program currently manages customer contacts and all job information for 7 different construction supply companies under our umbrella. We couldn't be happier! #### Cons They will customize A LOT...However, some things they just aren't willing to change. I understand, but it can be a little disappointing. --- ### Zendesk keeps us organized - Overall rating: 4/5 - Reviewer: Adam S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Zendesk has allowed us to keep track of who is doing what on the team, so that we can avoid double booking or stepping on toes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Zendesk Sell is easy to use, pushes notifications where needed, and is great for small teams. #### Cons There can be frustrating roadblocks, such as when there are similar names or the CRM gets confused, however this can usually be smoothed out fairly quickly. --- ### improving now that it is merged with zendesk - Overall rating: 4/5 - Reviewer: Susan W. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. in the past it was a love hate relationship. Now that they are merged with Zendesk it is getting much more positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros cost effective way to do customer management #### Cons features difficult to use or we don't even know they exist without a lot of digging. Changes are never announced in a way where we know what new features are launching --- ### Very bad customer support - Overall rating: 2/5 - Reviewer: Joe L. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Terrible. When it was BASE CRM the customer service was flawless now since zendesk took over there is little to no support. We dont even have a number to call. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros its easy to use but lacks common functionality #### Cons lack commonly functionalities other CRMs have Poor reporting and extremely expensive for the poor reporting --- ### BASE CRM: Love it! - Overall rating: 5/5 - Reviewer: Mary R. - Industry: Construction - Product usage: Used unspecified for less than 12 months - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros BASE is clean and simple, yet powerfully effective as a CRM. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. It allows you to tailor your database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited / private, or made public for the entire team to access. I feel like it's hip and cutting edge product; not at all stuffy. #### Cons The one complaint I have is when you do talk to a team member over the phone, there's a lot of background noise in their office. I also wish some of the commonly-used fields would transfer to new Contacts, like Phone Number and Industry so that those don't have to be retyped with new contact entry. --- ### Great CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used unspecified for less than 2 years - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered At my company we use Base CRM to keep track of notes, schedule appointments, create tasks, keep track of deals and more. It's very easy to use. We work with hundreds of media stations. Base helps us keep track of what each station is doing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 #### Pros I really like the email integration. It's nice to see email threads in the notes. #### Cons I wish the mobile app was as easy to use as the desktop. --- ### Goof value, great service - Overall rating: 4/5 - Reviewer: Harry S. - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good product, with some small drawbacks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The best aspect of this product is its flexibility and cross functional uses. I am able to manage from a sales operations standpoint and all of the reps are able to track and log from their mobile devices. The ability to customize the funnel stages is also critical to the way my company uses Base and makes our entire sales team far more efficient. #### Cons There are some drawbacks in the analytics side of Base CRM. I do not always have the ability to procure the reports that I need and must accomplish them in the excel outputs. It is a manual process but only for the folks doing a deeper dive into the analysis. --- ### Everything I have ever wanted in A CRM - Overall rating: 4.5/5 - Reviewer: Justin M. - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used unspecified for less than 12 months - Reviewed: September 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 3.5/5 #### Pros Base is great for small companies that want to get started with a CRM that has fantastic user support, easy information entry, and fantastic smart lists. If you are a company that has between 100 to about 2000 clients, you will love Base and their team. It's powerful, and can be taught in a day and shows users value from day one. #### Cons Let's face it, you are town between using Base or Salesforce, and so were were. While base is cost effective in the beginning, we spent hundreds of engineering hours trying to migrate to Salesforce eventually, resulting in a negative savings. While I love Base for it's simplicity, if you know you will one day move, move to Salesforce today. Maybe one day Base will offer the amount of features and integrations that Salesforce has, but not today. --- ### Base CRM - Overall rating: 4/5 - Reviewer: Desirae S. - Verified reviewer: Yes - Industry: Farming - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this is a decent CRM for a young company. However, as with any CRM, you need to sit down and do your homework. Look at where your business is now and where you want it to be in a few years. Will you outgrow this app quickly or will it serve your needs well over the long term. If you feel you may outgrow the app in short order, you may want to consider jumping right over to Salesforce rather than try to migrate your data. If you feel this app will serve your company and users well over several years, it is a solid option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked best about this app is that it is fully integratable with other systems, and has great native mobile apps. #### Cons What I liked least about this product was the ease of use, there is a bit of a learning curve. Also, the setup costs are a bit high. --- ### I am glad i found base - Overall rating: 5/5 - Reviewer: Calvn D. - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Full featured CRM for a fraction of the cost #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I found base to be extremely easy to use. It had all the essential features of a SALES focused CRM. We do a lot of direct mail marketing so it was important that we had a system that allowed us to easily maintain various contact list and tag them appropriately #### Cons Although it is a Sales focused CRM i would at least like to see the ability to group leads or contacts into campaigns in the future. Right now we accomplishing this by simply adding tags. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/zendesk-sell-profile/reviews/?page=2) --- Zendesk Sell Reviews, Pros and Cons - 2026 Software Advice