Overall, I would strongly recommend ANY business to try it out. Check out the free version and you'll still get a lot of value out of it. Their Paid versions are absolutely worth it. We started off with a Free version and then graduated into 3 Pro Users and it was a great experience. The Customer Support Team is EXCELLENT and they really spend the time with you to get you up and running and will offer other real-world examples. I feel they really want their product to work so they're dedicated in assisting even the novice amongst us.

This is a very low-cost CRM for Small Businesses that are interested in tying out to see if this can really work for them. It beautifully and seamlessly integrates with Outlook and you can use ZohoCRM for most (if not all) your communications with clients and prospects. The interface is easy to understand and you can get most things done intuitively.

Extracting out a list of all your prospects/customers into ONE Excel sheet became a painful experience because as simple as we assumed it to be it actually become fairly cumbersome. Maybe we didn't have the in-depth experience.

It is good. You get what you pay. I like the software and it is easy to use. I think it makes sense having a CRM consultant before setting it up at the beginning to make sure that you don't need to migrate things, and also it may help you optimise your costs.

I've used Zoho CRM for almost 5 years and I've witnessed its evolutions during those years. I think it is an overall good tool for small to mid sized companies. I enjoyed the flawless marketing automation feature, especially when a new lead comes in from a web form, it immediately adds it to the CRM. The system can recognise the lead if there was a past interaction. Once the lead is in the system, you can enrich the data by populating all the data fields and you can customise new data fields according to your needs. I find it pretty easy to arrange for all departments in the company. I mostly used it as a part of my daily tasks at sales team. I was able to manage my leads and track the progress. We didn't really use it for any campaigning but mostly as an overall CRM. The reporting section is pretty good and I enjoyed the customisation. It actually offers more than average needs of a salesperson. Recently, they made new integrations and also adjusted the performance - in the early times, it was a bit slow but they fixed it.

Zoho CRM seems to be a mid-segment tool when it comes to pricing at first sight. However, if you want to expand the tool with more features/add-on, you may need to pay additionally for them. It increases the cost. At the end of the day, for a large company, it might be as pricey as enterprise CRM solutions. You need to make sure about your needs before you set it up for your organisation to make sure the cost meets with your expectations. The UI can be improved and be more user friendly.

Comprehensive Solution: Zoho offers a comprehensive set of business applications that cover a wide range of business needs. By using Zoho, businesses can consolidate their various software and tools into a single platform, which can increase efficiency and reduce costs.User-Friendly Interface: Zoho has a user-friendly interface that is easy to navigate, making it accessible for users of all technical abilities. Additionally, Zoho's customizable dashboards allow users to quickly access the data and features they need, further increasing efficiency.Affordable Pricing: Zoho's pricing plans are affordable and scalable, making it accessible to businesses of all sizes. The free plan allows businesses to get started with the platform at no cost, and the paid plans offer more advanced features and functionality.Integration Capabilities: Zoho integrates with a wide range of third-party applications, such as G Suite, Mailchimp, and QuickBooks. This allows businesses to easily connect Zoho with their existing tools, further streamlining their operations.Security: Zoho's platform is secure and compliant with industry standards such as GDPR, HIPAA, and SOC 2. This ensures that businesses can trust Zoho to handle their sensitive data.

Recrutiment features i find that we cannot find a cream candidates from zoho.

Price point and automated sales pipeline

Importing data was not easy as there was not enough space for notes from another crm.