Zoho CRM
About Zoho CRM
Awards and Recognition
Zoho CRM Pricing
Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).
Starting price:
$20.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Zoho CRM
1 - 5 of 6,008 Reviews
Matthew
51 - 200 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed February 2021
Great product for SMB companies
Jomon
Verified reviewer
E-Learning, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2024
Centralised client management
Easy to use. All customer details available in one hand.
CONSIt will be more difficult for use while having low, technical knowledge.
Tyler
Professional Training & Coaching, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Zoho CRM Admin for over a decade!
What help us choose Zoho CRM over other platforms is the customization. This allowed us to put together a custom tailored user experience. As our company has grown we have been able to take advantage of the integration with other platforms. Zoho CRM workflows i.e. automations are heaven sent! We have been able to automate so many of our emails, field updates, quotes and sales orders etc. To keep things simple this CRM is flexible, scalable and has a ton of options.
CONSBecause you have so much flexibility the learning curve can be a bit overwhelming at first. We are on a ZohoOne Enterprise edition and the ZohoOne team has help me countless times with Flows and integrations. When searching for a phone number it can be picky, for example if I have a phone number 888-888-8888 i have to include the hyphen. I can't just search the phone number 8888888888.
Sarah
Consumer Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2024
You get what you pay for
Free but you get what you pay for. No customer service and run into a lot of issues with integration with other products its supposed to work with even other Zoho products that are paid for.
PROSFree version. Ease to manually add a contact.
CONSNo customer service. Transferring data in csv format. Integrates badly with Zoho forms, gmail, google calendar and mail chimp.
Reason for choosing Zoho CRM
Free and thought the data transfer would be easy
IRFANUDEEN
Verified reviewer
E-Learning, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2024
Optimal Sales Hygiene: A Recommended CRM Routine
I really give 4 out of 5 stars for Zoho CRM from my personal experience. Every lead management stages, lead stage insights, and lead details column are sufficient enough to do the best lead management.
PROSZoho CRM offers high customization and comprehensive feature, it works as a best full-featured CRM tool for Sales and Marketing team.
CONSNothing to list as a dislike about Zoho CRM, every features are best in it. I can say the price should be little more competitive than other CRM tools.
Reasons for switching to Zoho CRM
A strategic determination made by organizational leaders based on analysis, evaluation, and consideration of relevant factors.
