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Web browser (OS agnostic)About Zoho Social
Zoho Social is a cloud-based social media management platform. It allows users to manage multiple social channels, schedules posts and monitor keywords.
Zoho Social’s key features comprise creating, publishing, bulk scheduling, content sharing, team collaboration, reporting, monitoring, unified messaging, stats and analytics and live streaming. Its real-time social media monitoring tool allows users to monitor keywords, hashtags and discover new leads on managed brands. Additionally, the platform enables users to schedule posts depending on the active audience.
Zoho Social integrates with Facebook, Zoho CRM, Instagram, Google+, Desk Integration, LinkedIn, Google My Business, and others. Pricing of the product is based on brands, channels a...
2,340 Reviews of Zoho Social
Average User Ratings
Overall
4.67 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
June 2020
Stefan from Love Wrexham Magazine Ltd
Verified Reviewer
Company Size: 2-10 employees
Industry: Publishing
Review Source: GetApp
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2020
Easy to use and flexible
Overall it's very useful and suits our business needs.
Pros
Zoho Social is easy to use and comes with a whole host of useful features that suit our business needs! The interface to schedule social-media posts is very intuitive and straightforward to use, but allows for all the customisation you could wish for.
Cons
- You cannot customise posts for different social networks at the point of creation - The repeat scheduling is limited to weekly or monthly and cannot be customised to - say - every 10 days, or once a fortnight.
Reasons for Choosing Zoho Social
Right level of functionality at a reasonable price
Reasons for Switching to Zoho Social
OneUp stopped supporting Facebook and Instagram, which are our two most important social media channels
January 2021
Melissa from Scottsbluff Public Schools
Verified Reviewer
Company Size: 501-1,000 employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
January 2021
Great alternative to well known social media management programs
Zoho has a robust suite of inexpensive high powered programs. I have been searching for my social media management unicorn and have tried nearly everything on the market. Zoho Social offers a great value for the cost compared to other programs, is easy to use, including on the mobile app and I was able to receive 6 months free on their COVID 19 plan.
Pros
Zoho social was easy to implement and begin using. Love the SmartQ feature and it seems to interface with Instagram better than other programs.
Cons
Does not have automatic image resizing so photos have to be readjusted at times.
Reasons for Choosing Zoho Social
Seemed to offer the most program for the money. I also use other Zoho products
Reasons for Switching to Zoho Social
Cost and prefer the user interface
November 2020
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
1.0
Functionality
4.0
November 2020
Unresponsive, unhelpful support
The support was disappointing for the price. We did like having a single public URL for all clients to use for approvals/review.
Pros
We appreciated that there was ae reporting built in and that there was an option to quickly pause all content.
Cons
Customer support was awful. They were slow to respond, and once they did, the answer was usually "Sorry, that is not available" or "that is not something that can be done." There were no workarounds, no forwarding to development teams for future updates, and only uncaring, unhelpful responses.
Reasons for Switching to Zoho Social
HeyOrca did not provide the Instagram API necessary to avoid manual push notifications to publish.
November 2020
Rachel from The Winking Dog Design Company
Verified Reviewer
Company Size: 2-10 employees
Industry: Design
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
November 2020
Easy to Use
It has been very easy and simple to use. Even when I did have an issue, customer support got back to me really quick with my answer.
Pros
I primarily used the soho social feature and I found it extremely helpful that I was able to connect all my social channels to it. I could then plan and schedule all my social media posts across all my channels for as far out as I wanted to. This helped me a lot and I knew I didn't have to worry about it on a daily basis.
Cons
A few times I wanted to post multiple images to my instagram channel and I was not able to do this. But that was minor. There were so many features that I have not even been able to use yet so I cannot say that there was anything that I liked least.
Reasons for Choosing Zoho Social
My business partner had used Zoho in a previous job and recommended we use it.
November 2020
Kesha from Mighty Distributing System
Verified Reviewer
Company Size: 11-50 employees
Industry: Automotive
Review Source: GetApp
Ease-of-use
4.0
Functionality
4.0
November 2020
One of the Best Automation Tools Out There
Pros
The calendar view gives me a great look at what I have scheduled. Setting up post automation is seamless and the general UX is fantastic.
Cons
I would love it if I was able to see what posts have gone out via calendar view. Currently, once a post has gone out it disappears from the calendar.
Reasons for Switching to Zoho Social
I was looking for better, more robust analytics and Zoho Social fit the bill.
