About Zoho Social

Zoho Social is a cloud-based social media management platform. It allows users to manage multiple social channels, schedules posts and monitor keywords.

Zoho Social’s key features comprise creating, publishing, bulk scheduling, content sharing, team collaboration, reporting, monitoring, unified messaging, stats and analytics and live streaming. Its real-time social media monitoring tool allows users to monitor keywords, hashtags and discover new leads on managed brands. Additionally, the platform enables users to schedule posts depending on the active audience. 

Zoho Social integrates with Facebook, Zoho CRM, Instagram, Google+, Desk Integration, LinkedIn, Google My Business, and others. Pricing of the product is based on brands, channels a...


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Supported Operating System(s):

Web browser (OS agnostic)

2,340 Reviews of Zoho Social

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,657)

1,657

4 stars

(609)

609

3 stars

(66)

66

2 stars

(6)

6

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2340 results

June 2020

Stefan from Love Wrexham Magazine Ltd

Verified Reviewer

Company Size: 2-10 employees

Industry: Publishing

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Easy to use and flexible

Overall it's very useful and suits our business needs.

Pros

Zoho Social is easy to use and comes with a whole host of useful features that suit our business needs! The interface to schedule social-media posts is very intuitive and straightforward to use, but allows for all the customisation you could wish for.

Cons

- You cannot customise posts for different social networks at the point of creation - The repeat scheduling is limited to weekly or monthly and cannot be customised to - say - every 10 days, or once a fortnight.

Reasons for Choosing Zoho Social

Right level of functionality at a reasonable price

Reasons for Switching to Zoho Social

OneUp stopped supporting Facebook and Instagram, which are our two most important social media channels

January 2021

Melissa from Scottsbluff Public Schools

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

January 2021

Great alternative to well known social media management programs

Zoho has a robust suite of inexpensive high powered programs. I have been searching for my social media management unicorn and have tried nearly everything on the market. Zoho Social offers a great value for the cost compared to other programs, is easy to use, including on the mobile app and I was able to receive 6 months free on their COVID 19 plan.

Pros

Zoho social was easy to implement and begin using. Love the SmartQ feature and it seems to interface with Instagram better than other programs.

Cons

Does not have automatic image resizing so photos have to be readjusted at times.

Reasons for Choosing Zoho Social

Seemed to offer the most program for the money. I also use other Zoho products

Reasons for Switching to Zoho Social

Cost and prefer the user interface

November 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

November 2020

Unresponsive, unhelpful support

The support was disappointing for the price. We did like having a single public URL for all clients to use for approvals/review.

Pros

We appreciated that there was ae reporting built in and that there was an option to quickly pause all content.

Cons

Customer support was awful. They were slow to respond, and once they did, the answer was usually "Sorry, that is not available" or "that is not something that can be done." There were no workarounds, no forwarding to development teams for future updates, and only uncaring, unhelpful responses.

Reasons for Switching to Zoho Social

HeyOrca did not provide the Instagram API necessary to avoid manual push notifications to publish.

November 2020

Rachel from The Winking Dog Design Company

Verified Reviewer

Company Size: 2-10 employees

Industry: Design

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

November 2020

Easy to Use

It has been very easy and simple to use. Even when I did have an issue, customer support got back to me really quick with my answer.

Pros

I primarily used the soho social feature and I found it extremely helpful that I was able to connect all my social channels to it. I could then plan and schedule all my social media posts across all my channels for as far out as I wanted to. This helped me a lot and I knew I didn't have to worry about it on a daily basis.

Cons

A few times I wanted to post multiple images to my instagram channel and I was not able to do this. But that was minor. There were so many features that I have not even been able to use yet so I cannot say that there was anything that I liked least.

Reasons for Choosing Zoho Social

My business partner had used Zoho in a previous job and recommended we use it.

November 2020

Kesha from Mighty Distributing System

Verified Reviewer

Company Size: 11-50 employees

Industry: Automotive

Review Source: GetApp


Ease-of-use

4.0

Functionality

4.0

November 2020

One of the Best Automation Tools Out There

Pros

The calendar view gives me a great look at what I have scheduled. Setting up post automation is seamless and the general UX is fantastic.

Cons

I would love it if I was able to see what posts have gone out via calendar view. Currently, once a post has gone out it disappears from the calendar.

Reasons for Switching to Zoho Social

I was looking for better, more robust analytics and Zoho Social fit the bill.