Zoho Social Software
About Zoho Social
Zoho Social is a cloud-based social media management platform. It allows users to manage multiple social channels, schedules posts and monitor keywords.
Zoho Social’s key features comprise creating, publishing, bulk scheduling, content sharing, team collaboration, reporting, monitoring, unified messaging, stats and analytics and live streaming. Its real-time social media monitoring tool allows users to monitor keywords, hashtags and discover new leads on managed brands. Additionally, the platform enables users to schedule posts depending on the active audience.
Zoho Social integrates with Facebook, Zoho CRM, Instagram, Google+, Desk Integration, LinkedIn, Google My Business, and others. Pricing of the product is based on brands, channels and number of users a...
Zoho Social Pricing
FREE: includes 1 team member, 1 brand, default Zoho Social URL shortener, and zShare browser plugin. Standard: $15/month (or $10/month when billed annually) for 2 team members, 1 brand (7 channels), 6 social channels (1 Twitter profile, 1 Instagram profile, 1 Facebook page, 1 LinkedIn company page, 1 LinkedIn profile, and 1 Google My Business listing.), and standard features. PROFESSIONAL: $35/month (or $25/month when billed annually) for 3 team members, 1 brand (7 channels), 8 social channels, Standard features + publishing calendar, custom audience targeting, bulk scheduler, and more. AGENCY: $275/month (or $200/month when billed annually) for 10 brands (60 channels), 5 team members, Professional features + agency name, logo, favicon, and custom domain, personalized client invite emails, agency-branded reports, and more. AGENCY PLUS: $400/month (or $300/month when billed annually) for 20 brands (120 channels) 5 team members, and all Agency features.
Starting price:
$15.00 per month
Free trial:
Available
Free version:
Available
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Zoho Social User Reviews
OVERALL RATING
Showing 1 - 5 of 2,565 reviews
Rogerio
Company size: 1,001 - 5,000 employees
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
Nice and easy to setup and use straight away
Bailey
Verified reviewer
Company size: 2-10 employees
Industry: Management Consulting
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
Best Social Scheduler of Them All
Zoho Social is an essential part of my business and I couldn't function without it.
Pros
Zoho Social has been the best social media scheduler I have ever used. It can actually post to Instagram. It has specific brand management and makes reporting for my clients super easy. The pricing is awesome! I can build the package to my news and reduce as needed. The clean design works great and the app makes things really mobile. I think my favorite part though is that I've experienced the improvements they've made so they are actively looking on improving and making it even better.
Cons
They updated and fixed most of the cons. I couldn't use it for one of my clients for awhile because it didn't have Facebook Group posting but now it does so that's not really an issue. I do wish that if I was linking a video it could take a thumbnail for Instagram the way it does for Twitter.
Reasons for choosing Zoho Social
Better functions and pricing.
Reasons for switching to Zoho Social
Better functions and pricing.
Melissa
Verified reviewer
Company size: 501-1,000 employees
Industry: Education Management
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2021
Great alternative to well known social media management programs
Zoho has a robust suite of inexpensive high powered programs. I have been searching for my social media management unicorn and have tried nearly everything on the market. Zoho Social offers a great value for the cost compared to other programs, is easy to use, including on the mobile app and I was able to receive 6 months free on their COVID 19 plan.
Pros
Zoho social was easy to implement and begin using. Love the SmartQ feature and it seems to interface with Instagram better than other programs.
Cons
Does not have automatic image resizing so photos have to be readjusted at times.
Reasons for choosing Zoho Social
Seemed to offer the most program for the money. I also use other Zoho products
Reasons for switching to Zoho Social
Cost and prefer the user interface
Helen
Verified reviewer
Company size: 1 employee
Industry: Printing
Review Source: GetApp
This review was submitted organically. No incentive was offered
March 2022
I've enjoyed using Zoho Social
Pros
It made it so easy to post to all my social channels to keep everyone up to day instead of doing them seperately
Cons
There is no resize feature for photos for each social media channel
Reasons for switching to Zoho Social
Later reduced the amount of times you could post on their free account
Anonymous
Company size: 2-10 employees
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2021
Customer support SUCKS
Disappointing. No — infuriating.
Pros
Pretty easy to use UI. Monitoring dashboard. Nice looking reports.
Cons
1. Insights data captured in reports is pretty lacking, especially for posts that are boosted (engagement not captured!! what?!?) so there's inconsistency with actual metrics. 2. Cannot tag other pages/users in Facebook posts 3. Stopped using this to schedule Facebook posts because preview does not reflect how the respective platform posts will look – eg how pix will tile / crop in a post (instead, images are just thumbnailed in a row) 4. Second reason was scheduled posts sometimes Did Not Publish (!!!). Especially multi-image posts. 5. ABSOLUTELY TOP PEEVE: Trying to get customer support is like playing cat and mouse with Zoho. Open a ticket. Wait. Email again. Wait. Email again. Maybe within 48-36 hours, get a reply like "we can't replicate the problem on our end". Gee thanks. I really expect more as a paying subscriber. I'm not a trial user or a noob to social media tools, so I do know what's available and how other companies provide 500% more support within 12 hours, if not live chat.
Reasons for choosing Zoho Social
Better pricing. And Contentcal had extremely limited reports, which is problematic for agencies.
Reasons for switching to Zoho Social
Zoho Social seemed sleek and functionality sounded promising. Also the pricing is more reasonable that Hootsuite and Agorapulse
