ClubManager Software


 

ClubManager is a cloud-based membership management solution designed for small and midsize training centers. It offers attendance management, class management, event management, scheduling and online registration within a suite.

ClubManager features membership management that enables users to manage communications throughout the member lifecycle. Members can book their classes using smartphones or front-of-house kiosk. The solution allows users to customize the solution as per their club brand and logo. Users can monitor attendance, retain members and calculate peak hour usage.

ClubManager features attendance reporting, which enables users to track member activity. The booking module allows members to book their sessions online using the mobile application.

ClubManager offers online support to its customers during business hours and free training using webinars and live demos for a year. With the help of open APIs, users can use the solution with other business systems such as accounting and customer relationship management. Pricing is per month.

 

ClubManager - Dashboards
 
  • ClubManager - Dashboards
    Dashboards
  • ClubManager - Class scheduling
    Class scheduling
  • ClubManager - Analytics
    Analytics
  • ClubManager - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

46 Reviews of ClubManager

Showing 1-20 of 46

 

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Barry from Flex Gyms Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Fantastic with great support

Ease-of-use

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Value for Money

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The best part is the automation into our turn style. No more hours of "have they paid" or "haven't they paid"

Pros

Very easy to use and mostly self explanatory . Unlike Clubwise (who I would avoid like the plague), Club Manager integrated into our current direct debit provider so there was no chance of missing payments from administrative errors during the change over

Cons

Nothing. In case this is unclear, I really would not change anything

Review Source: Capterra
 

brian from Edwards Leadership

May 2018

May 2018

Absolutely easy to use and excellent service

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Pros

Highly supportive - just what is needed to run a slick operation. I dont notice the service because my gym runs so smoothly. I cant recommend this system highly enough

Cons

I think the system is the best overall system having been involved with many clubs over the years. There have been no mistakes, no unnecessary waiting and information is always readily available

Review Source: Capterra
 

Esther from Upwork
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Intergration with other price products is not possible but other than that its affordable.

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It ensures membership are up to date .

Pros

It has great user interface and a well structured database .it has provided my customers with a good plan cost.

Cons

It runs slow sometimes and logs me out when I have not been constantly using using it.if this is solved then perfect will it be from other software s.

Review Source: Capterra
 

Daniel from SOAINT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Personal trainers are excellent professionals.

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I have found a lot of use in my private classes of "Salsa casino".
I'm trying other software for my classes, since this one is slow.
The price is accessible and also the support.

Pros

The software provides a friendly GUI.
The distinction of categories is intuitive.
The software provides customers with a good cost plan.

Cons

Its software Club Manager is often slow on many occasions.
Development errors are observed from time to time.

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: March 2018

March 2018

 

Hi Daniel,

Thanks for your review however I think you have the wrong system as we don't supply you or your company (and have no record of you)

We'd love to have the chance to show you ClubManager so please visit:
https://www.clubmanagercentral.com/upgrade_today.php

To get your account and see what ClubManager can do for you.

 

Melissa from Leading Results Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Very happy to have chosen Club Manager - great experience from the start

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Functionality

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Value for Money

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Pros

Easy to use and set up, can create a report for pretty much any part of the business and a great way to track members and their habits. Happy with the integration with DFC as well.
Also really like smartphone access

Cons

When looking at all members this defaults to 25 per page and resets to this every time the page refreshes, not the end of the world, but a little annoying.

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: January 2018

January 2018

 

Hi Melissa,

Thankyou for your feedback. We really appreciate your comments!

Thanks again,
The ClubManager Team

 

Alex from NoBull Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Very happy customer

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Everything that we need from it

Pros

I like that it's so easy to use, can easily add new members, easy to add DD payment options and easy to see what's going on in the gym

Cons

Doesn't keep you logged in automatically. If you're not on the screen for a short period of time it will log you out

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: November 2017

November 2017

 

Hi Alex,

Thank you for your review. We really appreciate your comments on the software. ClubManager automatically logs you out after 25 minutes to keep your data safe and for security purposes.

Thanks again,
The ClubManager Team

 

Euan from Future Fitness
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great system, easy to use and incorporates our collection services well.

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combines both of our collection systems

Pros

It is a very easy to use system which means it is easy for staff training and ensuring memberships are up to date. Changes and updates are easy to imply and works well with both of our collection systems.

Cons

We haven't really experienced many downsides to this system although we do not use the product for anything other than signing in members. We experienced an issues with card formatting for a while but this was quickly resolved.

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: November 2017

November 2017

 

Hi Euan,

Thankyou for your review. We really appreciate your comments on ClubManager!

Thanks again,
The ClubManager Team

 

Eoin from Sharjah Wanderers Sports Club
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Club Manager has vastly improved our service to our members, we couldn't live without it now.

Ease-of-use

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Pros

The transition from our old software to Club Manager was seamless. The Customer Support is also top class. All of our employees have marveled at the ease of use of the system. It's accounting features are a huge help to our accounting department and provide clarity and accountability for each transaction. Communication with our members is easy and can be done through many mediums. There are clear features which show each members details and the membership they have chosen. It's clarity and ease of use has not only improved the service to our members but has also helped us keep track of payments and thus improved our revenue. The cost is of extraordinary value, especially considering the amount of money it saves us each month. It is a well planned and executed software and would be an asset to any company.

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: August 2017

August 2017

 

Hi Eoin,

Thankyou for your review! We really appreciate your comments.

Kindest Regards
The ClubManager Team

 

Andy from Greasley Sports and Community Centre
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Basic but cheap.

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New database for customers and is easy to renew customer's membership.

Pros

Very low price. Good basic database, and sign in system. Can add own logo. Scan cards are good and the till layout is ok.

Cons

Not very flexible with various products, particularly variable price products. Doesn't link with direct debit company very well (this could be on the DD company's side). If you offer several different memberships types starts to be time consuming to keep customer's profiles up to date. Analytics is not very detailed, and can be awkward and time consuming to find information you want (eg. I want details of a selection of products, not all of them I have to scroll through and make notes then enter info in to a spreadsheet.) The same when it comes to getting membership information but for the price wouldn't expect all this.

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: July 2017

July 2017

 

Hello Andy,

Thankyou for your review. We really appreciate your feedback and will take this on board.
We aim to keep ClubManager at a low price for all our customers and provide them with a good quality service.
With regards to your direct debit company, it might be worth contacting the support team so they can take a
look into your account and resolve any issues you may be having. ClubManager has many different system reports
which can help you find out lots of information about all aspects of your club. You can also create your own
reports inside of ClubManager. We work with a broad range of businesses within the industry and we can organise
bespoke reports to suit individual customer needs. If you do need any help finding a report inside of ClubManager our support team
are available between 9am and 5pm to answer any queries you may have.

Thanks,
The ClubManager Team

 

Tamoya from egov

July 2017

July 2017

The experience was smooth, technical support to problems was consistent and quick.

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Pros

It is easy to use, it has a commendable customization and it also offers quick solutions to any technical difficulty.

Cons

It can be challenging to use when new features are added and there is room for further development of the software.

Review Source: Capterra
 

Dave from Life & Sole

July 2017

July 2017

First class gym and class software with great support

Ease-of-use

Functionality

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Pros

Ease of use. Linked in with GoCardless DD System. Simple booking system for customers, who have no need to contact us to query their bookings.

Cons

Would like the ability to link to different bank accounts - One for the gym and one for the classes. Time out function should be able to be set by the user.

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: July 2017

July 2017

 

Hi Dave,

Thankyou for your review! We really appreciate your comments and will take your feedback on board.

The ClubManager Team

 

Gary from Miracles Wellbeing & Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Why didn't we buy this years ago!

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Tracking Key Business KPI's improving our prospecting and retention!

Pros

Keeps us real time up to date on all key indicators of our business from whatever platform we use anywhere! Without the introduction of Club Manager our business may well have disappeared - it revolutionised our approach and our results.

Great support and good on line tutorials.

Cons

Not many cons to be honest, in fact only one! - whilst the on line tutorials are good - the tutorials don't keep up to date with the latest releases.

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: June 2017

June 2017

 

Hi Gary,

Thankyou for your review. We really appreciate your kind comments and will take your feedback on board.

The ClubManager Team

 

Lucy from Evolve NCA
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overall an easy system to use and ideal for my business

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Full accounting for the business as well being able to track membership trends

Pros

Easy to navigate the screens and run reports. Customer service is superb - fast to respond, helpful and able to easily correct my errors!

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: June 2017

June 2017

 

Hi Lucy!

Thankyou for your feedback we really appreciate your comments.

Thanks again,
The ClubManager Team

 

Amir from EWF

February 2017

February 2017

Club Manager Saves Me So Much Time

Ease-of-use

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I have been using Club Manager for a couple of years now. I use it to run my martial arts school and also have another account to run my gym/fitness classes. It just makes my job so much easier and saves me a lot of time. I love the fact that the team are always adding new features and genuinely listen to feedback and make improvements. Highly recommend club manager

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: March 2017

March 2017

 

Hi Amir,

Thankyou for your review. We really appreciate you taking some time to leave us some feedback!

Thanks again,
The ClubManager Team

 

John from Lincoln Tri Club

February 2017

February 2017

Our Saving Grace

Ease-of-use

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We took on CM in 2016 to manage our database, and the system as not let us down, it has surpassed all out requirements and we still keep finding more things to integrate into our club. it manages our Membership database, monitors and takes payments through Go Cardless and Stripe. the booking module has allowed us to increase attendance at all our coached sessions, allowing members to see what's available. the pricing structure is clear, the customer support is first class, any enhancements are dealt with quickly with either a change to the system or an acknowledgment that it will be changed at the next review. CM always welcomes feedback and act upon it to enhance the system. It can't meet requirements for all but they're always looking at solutions to personalise. Couldn't wish for anything else.

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: March 2017

March 2017

 

Hi John,

Thankyou for the review. We really appreciate your kind comments!

Thanks again,
The ClubManager Team

 

David from Lifestyle fitness gym ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Club manager software

Ease-of-use

Functionality

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Best thing we have purchased and done for our business. Freed up our time with this software keeping all our figures and notifications of non payers for memberships. We have purchased entry gate to work alongside this and about to add on online booking. We have used this for 6 years and still get help and ongoing support

Pros

Runs our business for us couldn't cope without it

Cons

Nothing

Advice to Others

Every gym needs it

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: October 2016

October 2016

 

Hi David,

Thankyou for your review, we really appreciate your kind comments and feedback!

Thanks
The ClubManager Team

 

David from Beckton Globe Youth Zone

July 2016

July 2016

Brilliant - adjusted for our needs has saved us lots of staff time!

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We are currently trialing at 2 of our 4 youth centres. It will replace our excel spreadsheet. We never realized how powerful the system is, it has allowed us to monitor attendance and given us many more stats on our members. It is a very powerful system!

Pros

That its easy to use and without any training the staff have worked out lots of ways it can be used for our youth centres.

Cons

Nothing - apart from I wish we purchased it sooner.

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: August 2016

August 2016

 

Hi David,
Thankyou for your review!
We really appreciate your kind comments and are happy to see your getting along well at the youth centres.

Thanks again,
The ClubManager Team

 

Jordan from Atlas Gyms 24/7
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Fantastic Service & Product

Ease-of-use

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Value for Money

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Club Manager was extremely easy to set up. If an issue occurs a response is easily given within a few hours and it usually solves the problem.

Pros

Easy to use, intuitive, ease of accounting and readily available statistics.

Cons

Some statistics conflict with one another so may not update as quickly as some others.

Advice to Others

No

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: June 2016

June 2016

 

Hi Jordan,

Thanks for your review! We really appreciate your kind comments.
Please email us with the statistics that may not be updating you and we can get back to you on this.
Thanks Again!

The ClubManager Team

 

Lee from PT4U Ltd

May 2016

May 2016

Should have taken Club Manager on board from day 1

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The administrative time this software saves me is 'unmeasurable'. It has helped streamline my business and has helped change the way I run my club.

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: May 2016

May 2016

 

Lee!
Thanks for your kind review we all as a team really appreciate your feedback.
Thanks again,

The ClubManager Team

 

Angus from Brownes Boot Camp

May 2016

May 2016

nice and easy to use and a great back up team behind the scences if you need any help!

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I joined Club Manager for ease and a competitive rate. I enjoy the product and it's easy to use for my trainers to input information. Very happy. I advise all boot camps, health clubs and sports clubs to use this software because you will benefit a lot from it.

Review Source: Capterra

  Response: ClubManager, Club Manager Limited

Date: May 2016

May 2016

 

Angus!
Thanks for your review as a team we really appreciate your comments, thanks again.

The ClubManager Team

 
 
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