--- title: "ABC Glofox Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ABC Glofox. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ABC Glofox is a good fit for you!" source_url: "https://www.softwareadvice.com/martial-arts/glofox-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [ABC Glofox](https://www.softwareadvice.com/martial-arts/glofox-profile/) / ABC Glofox Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/martial-arts/glofox-profile/) Reviews [Alternatives](https://www.softwareadvice.com/martial-arts/glofox-profile/alternatives/) # ABC Glofox User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 356 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 255 reviews (72%) - 4 stars: 53 reviews (15%) - 3 stars: 12 reviews (3%) - 2 stars: 9 reviews (3%) - 1 star: 27 reviews (8%) ### Most mentioned pros - It has a lot of functions that I needed to run everything more centralized at my yoga studio, so it has helped a lot, especially in managing the booking, keeping track of all customers, transactions and communication. - It has allowed us to run a more complex and flexible business model than most platforms support, while keeping things relatively smooth for both staff and families. - The booking system and managing classes has become much easier for me. ### Most mentioned cons - Workshops and events is not so well, I wish it´s easier to publish them and they can still show in the calendar with classes but managing them in a slightly different way as some of them are one off events. - I was previously using Wellness Living (at the studio I was teaching before), but didn't need all the bells and whistles that make things much more complicated and glitchy. - Too many steps for clients to get to the app unless you pay for your own app with the them, which is expensive. ## ABC Glofox customer reviews Showing reviews 1-25 of 356 (page 1). ### So far so good! I'm happy! - Overall rating: 4/5 - Reviewer: Natasha B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered So far so good and my clients like it. I can quickly makes changes to my schedules or check my clients attendance and profiles. It's pretty cool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy, user friendly scheduling and client booking. Their customer service is also very good. My onboarding was excellent. #### Cons No direct links to my business on glofox. Too many steps for clients to get to the app unless you pay for your own app with the them, which is expensive. --- ### Efficient booking system! - Overall rating: 5/5 - Reviewer: Jonathan M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. theres alot of settings, functionality which is pretty awesome. And surely, it takes time aswell to set this all up. But once its set, its quite easy to handle the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its a big system with alot of functionality, but the service and onboarding service was great. Louise was always reachable and helpful! #### Cons The integration of moving members from another studio to a new studio. Unfortunetaly there was alot of manual work to be done. Like setting the correct membership, dates and so on. Also when creating staff. Upon deleting them, you can't use the same emails unless you change it again, despite it being deleted. One major defect is that not all customers get emailed when pressing forgot password. #### Reasons for choosing ABC Glofox Our sister organisation were using it and I got used to it. I thought it was very effective. --- ### Very happy with this product and service. - Overall rating: 5/5 - Reviewer: Carolyn R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Apps are the way to go. Very professional and easy to use. Glofox provides detailed accounting reports which makes my job easier. As I am not the most technically inept I use the customer care team quite a bit and I have always found them very diligent and fast to act on my queries. It's great to have so many tools available via Glofox but also have that knowledge that there is a team behind the software to help when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very quick to help and and answer questions. Super easy to use. Customers loved having the app. #### Cons Nothing I was very happy with it's continuous development to improve and the team listened to any feedback I gave. --- ### Easy to work with - Overall rating: 5/5 - Reviewer: SkateBird M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Glofox is easy to work with! The platform is user friendly plus they have phone support which is very helpful for any eventuality. Ideal for CRM, team calendar, memberships and sales transactions. --- ### Happy with Glofox so far! - Overall rating: 5/5 - Reviewer: Alexandra D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered From [sensitive content hidden] in sales to [sensitive content hidden] in onboarding, I felt very supported with Glofox #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service was readily available and went above & beyond to support my needs and the development of my app and software. #### Cons I see some negative reviews online however, I've yet to run into any cons with Glofox. #### Reasons for choosing ABC Glofox They had a great Black Friday deal and I was impressed with their offerings and customer support during development. #### Reasons for switching to ABC Glofox Acuity was no longer able to meet my needs as a Yoga studio. --- ### Great Support - Easy Interface - Great Product! - Overall rating: 5/5 - Reviewer: Kacper J. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience: I am very happy. The user interface is very easy to use, which is important when on-boarding new staff. Account managers are keen on feedback on improvements, with Glofox constantly releasing new system/feature updates, which shows that our feedback has not gone unheard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Had a great on-boarding experience feeling supported throughout the entire process.[sensitive content hidden], my account manager, was helpful, insightful and provided great tips on how to use the system and get the most out of it. His patience and customer service are greatly appreciated! A+++ #### Cons Certain feature/system limitations that are lacking which would make life easier. Hopefully they are in the development pipeline. #### Reasons for choosing ABC Glofox Easy user interface. Although BSport had far more functions at a lower cost, the user interface was quite overwhelming. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Anuj K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I've been using Glofox for the past 1.5 years, and they have been very supportive and helpful in making things easier for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Booking appointments, handling clients, filling the waiver and terms & Conditions. Preparing receipt with the customer TRN. #### Cons Everything is good. I don't have anything that shows something is bad with the application. Everything is smooth. --- ### Love Glofox - Overall rating: 5/5 - Reviewer: Keesha C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Amazing! Any issues I’ve had have been handled fast and easy! I loved my rep and architect, and when I needed customer service late at night they helped me right away! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Back end having everything you need to run a successful business and follow up with customers. It’s easy once you get through on boarding. #### Cons When I input class times the thing that bothers me the most is having to go off of 24 hour time clock but I’m sure I’ll get used to it. #### Reasons for choosing ABC Glofox Better back end management for my business --- ### Good Overall Product - Overall rating: 5/5 - Reviewer: Heather K. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered GloFox worked just fine for what our facility needed at the time. I wasn't looking to switch platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software was pretty easy to learn how to use and to apply it. Managing the memberships and their payments was easy. #### Cons I understand that these things cost money, obviously. But we ended up switching to a platform that put the cost on the members in a fair and balanced way. --- ### Very good and supportive - Overall rating: 5/5 - Reviewer: Kamil R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was always so responsive and supportive. He's a great asset to your team. #### Cons SMS limit per month on the highest package. I think it can be increased or unlimited with the top tier package for customers. Apple pay would be a great benefit to the platform as well. Separate appointment emails for businesses i.e sauna appointment confirmation would be totally different than a sports massage appointment confirmation. --- ### Thanks [sensitive content hidden] - Overall rating: 5/5 - Reviewer: abdullah a. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered It was long but [sensitive content hidden] made it easy and nice.. she supported me all the time and was always there to help and support and explain all I need to learn. She the implementation much easier and helped even in her vacation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The communications and support. Especially with [sensitive content hidden]. Her support is amazing and endless #### Cons Limitation with the payment ( for example there is no Apple Pay) #### Reasons for switching to ABC Glofox For the online payment and complexity and the better branded app --- ### Do not use Glofox! - Overall rating: 1/5 - Reviewer: Khyl O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Awful! I would 100% stay away and save your money. Mindbody is criminally expensive and I would rather go there because their customer service was miles better. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Surface level, it looks pretty, easy to use and has a good customer user interface. #### Cons Their customer service is awful. I was told "I don't know, here's a YouTube video." They deactivated my entire business by accident, deleting all of my memberships and billing cycles. They were unable to fix it other than reopening the account to everything being deleted. Then refused to help or compensate us for lost revenue. #### Reasons for choosing ABC Glofox It looked better. It could do rentals like batting cages. The payment processors were easy to setup and use. None of this was worth it though and I regret switching. #### Reasons for switching to ABC Glofox We switched because the payment processor in Canada wasn't great at the time and the interface was clunky. They've added more processors in Canada and we're immediately switching back. --- ### Great affordable software program - Overall rating: 4/5 - Reviewer: Delrae K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer service is phenomenal. They absolutely go out of their way to resolve issues and help you. The system is easy to use and does everything I need it too! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that I can use one system to have my client list, book classes, take payments and manage memberships easily. I love that is easily connects to KISI so that my members get emailed access to the door as soon as they sign up! #### Cons I wish it would show a better detailed list for when a client uses punches for classes or if they cancel it shows they get a credit back. I also wish that the mobile app would allow me to manage memberships a bit better. I currently cant hold /pause a membership from my mobile app or I am unable to manually charge a client for a membership that is past due. When a member is past due and they pay the amount by etransfer or cash i wish they had an option to select paid by other method but instead you have to write it off to get the membership back on track. #### Reasons for choosing ABC Glofox They called me right away within seconds of me inquiring and set up a time to do a quick tutorial. Sold me on the product right away. #### Reasons for switching to ABC Glofox I needed a way to allow online signups with the access control with KISI so i didnt have to always do it in person. --- ### Worst Mistake of 2024 - Overall rating: 1/5 - Reviewer: Morganne F. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered They told me they could transfer all my members (they meant only the adults not the kids), they told me I could enter in bank information (they meant the customer has to enter in their own bank information), they told me I would be able to transfer credit card transaction fees to the customer (they meant I could charge custom fees to specific memberships), and they did not tell me I would have to personally book each member into classes to track attendance. So much of this software is so complicated, and not at all a good fit for my business. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I liked the look of it. I was first attracted to Glofox from the modern look of the app and website integration. #### Cons Nothing was as promised. They will not give you straight answers as they sign you up. You have to pay before using the app. They will not refund unused paid months of their worthless service. If all you want is software where people register and book themselves into classes then this will work for you. If you want more out of your gym software management then this is not the product for you. #### Reasons for choosing ABC Glofox The only thing they did well was get back to me quickly and get me through the process of getting my money quickly. #### Reasons for switching to ABC Glofox Well after I found out how useless Glofox was I stayed with Zenplanner and was out $1600 for a year payment with Glofox. Now I am being ignored by the billing department at Glofox. --- ### Expensive. - Overall rating: 2/5 - Reviewer: Will B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Poor. There was a lot of support and offering of deals prior to sign up. Beyond that point the price was hiked up hugely and terms changing meaning we were wrapped in for a long time. I would not recommend. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It was relatively simple to use and familiar from having previous usage at another gym. #### Cons The software available was very basic for the cost being extremely high. We had plenty of user problems too with people struggling to process their payments and lots of crashing within the app. I am extremely disappointed with the change in terms meaning we now have to pay for another 3 months worth of usage on a product we now won’t use. #### Reasons for switching to ABC Glofox A more rounded software offering more function for a fraction of the cost. --- ### Outstanding product with amazing service! - Overall rating: 5/5 - Reviewer: Kerry Q. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered The systems ease-of-use, functionality, flexibility, customer transparency exceeded my expectations. The onboarding account manager was so friendly, approachable and accommodating - answering emails efficiently and jumping on a Q&A call at the drop of a hat. I have launched my new studio within 3 weeks using Glofox, and had a fantastic result the same day of launch - Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the initial demo with [sensitive content hidden] , to the completion of the set-up with [sensitive content hidden] , this product and its people are absolutely brilliant. The demo was to the point, and they really understood my business offering and concerns from the get-go. The first company I have dealt with who understand the pain points of onboarding with technology that has really taken the customer experience to new heights. I was really impressed with onboarding portal that walks you through the site step-by-step - it really is time saving! #### Cons There is no instagram link option for your profile (only Facebook and Twitter). #### Reasons for choosing ABC Glofox Price, ease-of-use, functionality, and integration. --- ### Do NOT sign any renewal contract before you try - Overall rating: 2/5 - Reviewer: Marnie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I spent a decent chunk of money (~$650) to simply try out the program for 3 months; 1 week in I knew it wouldn't work for my needs, but gave it the ol' college try to see if it would grow on me. They didn't have recurring appointments, so I would need to log in daily to add in my recurring clients in advance so those slots didn't fill. Fair enough, it just doesn't suit my needs at the moment.Since I've decided that this program didn't suit my needs/wants, I've been trying to cancel my renewal for over 2 weeks now with no one from customer service getting back to me. There is no way to cancel for myself online, so I've been reaching out to customer service with phone calls & emails, as well as the people who helped me through onboarding (who were wonderful along the way btw) but no one is getting back to me with a solution. The one response I got from my onboarding person was not the answer to my question, but rather a link to book an appointment with her, with her only availability being after my renewal date. Not impressed with the follow through on this! Kinda feels like they do the work to get you into a subscription, but none of the work to keep you happy once you're past onboarding!If the cancelling hasn't been such a hassle, I wouldn't have a negative thing to say about this assuming it meets your needs for your business, it's decent looking, has billing and scheduling etc, but it should NOT be this difficult to talk to someone. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It looked nice (branding etc) it appeared to encompass all aspects of a what a gym would need to operate. Onboarding people were very nice and helpful. #### Cons Layout of customer app wasn't great, had less tech-savvy customers have issues booking an appointment because it wasn't a super smooth process. Didn't have recurring appointments when I signed on (it's currently in beta), didn't have different location booking for separate training areas when multiple clients need booking for the same timeslot. #### Reasons for switching to ABC Glofox Thought it was going to provide a better customer experience (Mindbody is well known for crashing on a regular basis) --- ### Would be perfect if it had member progress tracking - Overall rating: 4/5 - Reviewer: Bee P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I’m happy with the customer service. The team are great and get to solving any problems relatively quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use from back end and for members to access app and make payment and bookings #### Cons -member progress tracking with dates of when the data was obtained, metrics like weight, BMI, visceral fat %, body fat % etc. #### Reasons for choosing ABC Glofox Seemed to have good reviews and good customer support and branded app feature which was user friendly. This was a new venture and we wanted something which tried and tested. #### Vendor response Hi Bee. Thank you for your review. We are currently exploring potential integrations that will allow glofox customers to have access to workout tracking / member progress tracking features. We'd love to hear more about your particular needs. Sincerely, Marko Gazic Global Manager of SMB Customer Success Replied August 2022 --- ### Good Product - Overall rating: 4/5 - Reviewer: Gary R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a good product, the customer service can take a while to come back to you. There are better products out there for much cheaper! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The ability to track client attendances. #### Cons Other products give far more for a cheaper price i.e. full financial reports etc. #### Reasons for choosing ABC Glofox I opted out of Glofox after using it for approximately 3 years. #### Reasons for switching to ABC Glofox I swithced to a different product as it was better value for money and the customer services is better. #### Vendor response Hi Gary, thank you for your feedback regarding our product and our service. We endeavour to absorb all our customer's feedback and continually improve our service. We appreciate your loyalty to us for three years. Sincerely, Marko Gazic - Global Manager of SMB Customer Success Replied February 2022 --- ### Amazing! - Overall rating: 5/5 - Reviewer: Vincent D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Love it!!!! :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A perfect solution for my business. I was a MBO user for several years, but unfortunately the branded mobile app was dated and had limited functionality, it was also super expensive and costs increasing year on year was just not affordable for my business. I started off on the standard plan, but as I like things branded to me and my business I had to upgrade, and this just ended up costing the business hefty sums which we could not afford. Glofox were pretty easy to set up and get started with and they even helped me migrate my clients over. It's been pretty much smooth sailing and the customer support team have been EXTREMELY HELPFUL. You can have calls with the very happy and efficient team and they are willing to help and follow up on your requests. What I like the most and most looking forward in the future to is new features. They are constantly updating the software and adding new features in which makes it a great piece of software to work with and it's great for my clients too. Everything is branded to me, I like that we have a News section in the app and a store where I can sell my merchandise. We can create events as we put on workshops and masterclasses throughout the year. Looking forward to working with these guys more to take my business to new levels. Thanks guys, I'm soo happy I joined you! :) Highly recommended! #### Cons A few scheduling problems on the app - being looked at now, and reporting features, however new reports are being added. #### Reasons for choosing ABC Glofox See above - it's just perfect for our business needs #### Reasons for switching to ABC Glofox Expensive, same product for 3 years. Price increases #### Vendor response Hi Vincent, Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox. Thank you for the feedback on the platform also. Our product team is constantly updating and improving our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team Replied March 2020 --- ### SUPA STAR 🌟 - Overall rating: 5/5 - Reviewer: Kim R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [sensitive content hidden] has made this stressful experience very pleasant! She’s very patient, attentive and knowledgeable. I can always count on her for a quick response. Truly appreciate all she’s done for me, couldn’t have done it without her <3 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Price, no commitment, does everything I need and of course, the SERVICE by [sensitive content hidden]! #### Cons That I can’t edit payment dates for presale myself, we have to go through the technical team. --- ### review of glofox - Overall rating: 5/5 - Reviewer: sharna g. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. amazing! support from [sensitive content hidden] was amazing and it has made a massive difference to our business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of the help from [sensitive content hidden] was absolutely amazing! As someone who has never had any business experience before, this whole process was overwhelming however [sensitive content hidden] managed to make every situation simple, he was always there to answer any questions straight away and never left me waiting. he gave me great advice and i cant thank him enough! #### Cons none, everything was straight forward and simple to understand and i was never left feeling unsure --- ### Constant New Features While Core Tools Are Broken - Overall rating: 3/5 - Reviewer: Ashley H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered New features are constantly added while existing features are broken. There’s no way include or track sales tax in the store, but instead they’re planning to add payroll processing. If it can’t handle USA sales tax, would I trust that my state payroll taxes have been properly filed? Features seem half finished while others outside the core business are instead being focused on. The new product announcements usually don’t seem relevant. I’ve reported bugs like dates jumping when editing/saving a Course description, and told by Support that I’m wrong. I’ve occasionally had a good experience with customer service, telling me where a feature is located, but typically their answers are irrelevant or tell me a workaround, with no date on when a broken feature will be fixed. I work with a different person each time, and there’s no consistency in the Support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The graphics of the software are minimal and well designed. It processes monthly and pro-rated memberships very well. I mostly teach multi-week courses, which competitor softwares couldn’t handle. It saves credit cards on file and allows custom charges (which I use in lieu of the nonfunctional merchandise store.) #### Cons I loved the software during my demo, but have been constantly disappointed since then. They began charging me before the platform was set up for my studio, which took two weeks and missed my grand opening date. In my demo I was shown how easily the bookings integrate into Squarespace, but later learned that’s true only if you upgrade to Squarespace Premium. I loved the ‘Book a Buddy’ feature, but it broke 9 months ago and still hasn’t been fixed. I found out that it was broken because students had +1’s registered but the payment on the extra spots hadn’t gone through. I reported it to Glofox and was told that they were already aware. I lost out on dozens of unpaid bookings and Glofox never let its customers know or removed the feature. It took three emails to Support for them to successfully turn it off on my platform. After the initial demo and signup there is no transparency on pricing or product tiers. I had been planning to change from semi-annual to yearly payment, but my credit card was automatically billed before I had the chance (and without my consent.) I’m a Platinum customer, but I can’t compare tiers of pricing or features. #### Reasons for choosing ABC Glofox The sales person and demo instructor were great. I knew that many features were still in development but I was happy with the core functionality. The product has not lived up to the initial, very thoughtful demos and the support has not matched their level of knowledge or attention to detail. #### Vendor response Hi Ashley, Thanks for taking the time to leave your feedback. Thank you for the feedback on the product also, and for highlighting the areas in which you would like to see further development. We are always striving to improve our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team Replied July 2020 --- ### Managing Studios Made Easy - Overall rating: 5/5 - Reviewer: Eduardo V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered About 80% of our payments are now through recurring subscriptions. This has helped us increase our retention rate. Another big plus has been the ability to measure our marking efforts through the Facebook Pixel. In a nutshell it has been easy to use, our customers are happy and the software has given us information on how to grow more consistently. When ever I have trouble it is really easy to contact the support team which has been very helpfull. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their Facebook Pixel has allowed us to measure our acquisition cost and take better decisions on our digital marketing efforts. I love that it is easy to schedule classes, set up membership plans and visualize basic revenue data. This leaves me time study the numbers and work on improving my KPIs. As an extra point our customers love the our Glofox personalized App and it has been really easy to integrate the system into our webpage. #### Cons Although I get basic information, I could use more detailed reports. They still have a way to go in allowing customers to book a specific spot in a class and other minor plug ins... but I don’t have any mayor complaints. #### Vendor response Hi Eduardo, Thanks for sharing your positive experience with Glofox. We are delighted to hear that you've had such a positive experience with us. We are always updating our software with solutions for your business so we will keep note of your feedback on Reports. Looking forward to seeing your business grow and succeed with Glofox! Yours in fitness, The Glofox Team Replied September 2019 --- ### Glitch after glitch after glitch after glitch - Overall rating: 2/5 - Reviewer: Maggie R. - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered It taught me what I want and what I do not want, and for that I am appreciative. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros It is visually appealing. It has many options from the administrative side that, if they worked, would be great, such as applying memberships to different kinds of classes and doing custom charges to people's accounts. At first, we were in contact with their support team often...at first. Some of the initial glitches were removed when we began doing their new Beta but it didn't change much at all, honestly. #### Cons They make a ton of promises they can't keep. Mostly pertaining to "self sign-in". I have over 1000 clients at my yoga studio. Every single day at least 10 of them (the ones that haven't given up trying) tell me they couldn't book a class, couldn't apply their membership to a class, etc. Quite annoying. Also, GloFox has double-charged MULTIPLE students with no evidence on our end. Students have come up to me and shown me bank statements that I had 2x charges that were invisible from my side of the world. Scary. Whoops, GloFox! I want to say their customer service is good but they make tons of promises they can't keep there either. "We'll fix it ASAP"...no call back, no fix. There is also no way of using an iPhone/iPad with this software from our administrative end. No admin app at all. Just a glitch-tastic (but visually appealing) app for users. Anyways, I could go on. Just don't go with GloFox if you're trying to be professional/successful. If you're just trying to save money, you'll get what you pay for with this one. #### Vendor response Hi Maggie, Thank you for your feedback, and we apologize for not delivering the solutions you needed while you were with Glofox. Since that time, we have launched a Kiosk system that makes checking and booking in for members easy and efficient. We now have an admin app available for staff, and we have resolved the stability issues that you've reported. Sincerely, Marko Gazic Replied February 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/martial-arts/glofox-profile/reviews/?page=2) --- ABC Glofox Reviews, Pros and Cons - 2026 Software Advice