--- title: "Kicksite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Kicksite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kicksite is a good fit for you!" source_url: "https://www.softwareadvice.com/martial-arts/kicksite-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Martial Arts Software](https://www.softwareadvice.com/martial-arts/) / [Kicksite](https://www.softwareadvice.com/fitness/kicksite-profile/) / Kicksite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fitness/kicksite-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fitness/kicksite-profile/alternatives/) # Kicksite User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 127 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 108 reviews (85%) - 4 stars: 16 reviews (13%) - 3 stars: 3 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Parents and Students can utilize the web-based App on their phone, tablet, computer and train extra at home, outside or wherever. - Cash management is effortless. - Team did a great job helping to transfer student base from old CRM to kicksite. ### Most mentioned cons - The video size upload for students access is limited to 1.5 gb which was unfortunate to learn after the fact. - This fills classes and creates lots of "no shows" preventing new students from signing up. - There are still some bugs that need to be worked out. ## Kicksite customer reviews Showing reviews 1-25 of 127 (page 1). ### Kicksite in Australia - Overall rating: 5/5 - Reviewer: Luke B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it was a fantastic product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Everything was fantastic except for payment issues we had which apparently was because we lived in Australia #### Cons Payment issues, customers being charged fees while membership frozen etc and only reason I was give. Was because we lived in Australia. --- ### Kicksite Your School Into The Future! - Overall rating: 5/5 - Reviewer: CHANDA C. - Product usage: Used unspecified for unspecified - Reviewed: December 2014 - Review source details: This review was submitted organically. No incentive was offered Do your students interact outside of the dojang? With Kicksite, our students manage their own user accounts, stay up to date on events and communication, have curriculum videos and documents at their fingertips, and share their victories on their Facebook page. It saves our staff time and that saves our schools money because our students can update their contact information and use Kicksite 24/7 from anywhere in the world...and so can our staff! Facebook has become the most efficient advertising platform to market any business using FREE digital word of mouth marketing. There is no better way to advertise and Kicksite integrates Facebook by letting our students proudly post their rank promotions on their timeline automatically. We were hesitant to switch our 1100 students fearing a data transfer nightmare, but Kicksite's professional and knowledgeable staff made it as seemless as possible. And when we have an issue or suggestion to improve or add a feature, Kicksite listens! They offer solutions or work to create one. The staff of Kicksite are amazing, fast, respectful, and resolute! You will never contact them multiple times for an unaddressed, unresolved issue or an unreturned phone call. They will take the time to train your staff, share video tutorials, and walk you through your transfer to Kicksite. They are not just Kicksite savvy, they are also school owners and offer ingenious solutions to improve our schools... even ideas unrelated to Kicksite. There is a very minor con for schools with multiple locations and large student populations. It can be tedious to manage attendance for students who train at multiple locations and to send school-wide announcements to all locations since each of our locations have their own separate Kicksite account. Our staff have to ensure they stay on top of it and we copy-paste announcements. We would love to see a newsletter template feature similar to Mail Chimp or Constant Contact that can be sent to all of our Kicksite accounts at once...hint, hint! But it is a small issue compared to the many features that simplify, connect, and improve our relationship with our students both in and outside of the dojang. Overall, Kicksite is user-friendly, interactive, and always growing with improvements well beyond what other school management systems offer with EXCEPTIONAL and speedy customer service. Thanks to all of the staff at Kicksite! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Kicksite Review - Overall rating: 3/5 - Reviewer: Mike D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Great overall experience. Billing process is phenomenal. Site is rather slow quite often (on mobile, desktop and different WiFi). Desperately need automated email/SMS communication for booked classes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Very easy integration process. Great support in the onboarding phase. #### Cons Email/SMS communication for booked classes. Students are able to book 12 weeks out and get 0 reminders. This fills classes and creates lots of "no shows" preventing new students from signing up. #### Reasons for choosing Kicksite Price and options. #### Reasons for switching to Kicksite Old product was not online and outdated. --- ### Perfection! - Overall rating: 5/5 - Reviewer: Shelley T. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Collections are so much easier with the automated billing system in place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using this software for tracking our student attendances, scheduling events such as testing, billing and collecting monthly dues, etc. It works beautifully and if we need customer support for understanding a feature we haven't used, the staff at Kicksite responds quickly and always walk us through any questions or training. We also got lots of free training when we initially signed up for the service. Can't stop talking about much easier my job as co-owner is since we got Kicksite! #### Cons We have zero complaints and love this software for it's ease of use. It's perfect for a martial art's school! #### Reasons for choosing Kicksite The response of the staff and the fact that they are in the U.S. --- ### Good Service...Great People - Overall rating: 4/5 - Reviewer: Dennis N. - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered The software is top notch for communication with students. It is a little difficult to get certain information with the data base system since there is not enough information on the students main input file. It is somewhat difficult to do certain information sorts. It seems as if the design of this software came from someone unfamiliar with the martial arts business. Please be aware the good parts of this software far out weigh the weak parts. I am only reflecting the observations of myself and my manager, since I was asked to do so. Kicksite, through Solupay, processes all my student payments and this system works wonderfully. There is a lag time in getting answers from customer service since you must always leave a message and wait for a call back. This is usually not a big deal. The staff of Kicksite is professional, knowledgeable and friendly. There was some confusion with the credit card rates when I first investigated Kicksite. I was told on three occasions of a certain guaranteed rate but once I became a member a different rate was charged. This rate is however in line with other services. I actually spoke with the owner who quoted the first rates but those conversations seemed to have been forgotten. Being quite candid I have relayed my general impressions of Kicksite and overall feel it is a solid company which I can recommend. I plan on continuing to use them. I have had some experience running martials arts schools since I have been doing so since 1969. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Vendor response Thank you for your review Mr. Nackord. As someone who has been involved with the martial arts for nearly 45 years, we value your input and continued loyalty. Rest assured, Kicksite was developed by martial arts school owners who have been involved with the martial arts from the time their father opened his first school in the 1970's. It's what gives us the ability to know what's valuable to a school owner and, equally important, what should be omitted to maintain an easy to use system. That being said, we are always open to your suggestions for improvement and welcome your feedback. Thanks again for your commitment and loyalty. It is our privilege to serve you. The Kicksite Team Replied October 2014 --- ### Great support - Overall rating: 5/5 - Reviewer: juliana v. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Support team is amazing very patient and very helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Set up and support team. Amazing, all of them #### Cons That the families don't show as families when it comes to getting green on payments and such. --- ### Kicksite Software Review - Overall rating: 5/5 - Reviewer: Fred F. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered The on-boarding experience was excellent and we especially appreciated the support with our Kicksite staff person, Jada. We are very pleased with the management features in Kicksite and our members have been very receptive to the management improvements implemented with Kicksite. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Comprehensive website specifically for martial arts and is meeting our needs for our aikido dojo. #### Cons I do not have a least for this software. #### Reasons for choosing Kicksite Most consistent with our aikido mission and martial arts use. --- ### Kicksite rocks! - Overall rating: 5/5 - Reviewer: Bonnie M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like Kicksite mainly because of ease of use. It's intuitive and makes sense. The onboarding was superior to any that I've experienced in the past. The staff is very attentive and so willing to help. #### Cons So far, I have found absolutely NO cons. The whole process to get me from Zen Planner to Kicksite was seamless and completely wonderful. #### Reasons for choosing Kicksite User friendly, intuitive #### Reasons for switching to Kicksite No customer support. --- ### Excellent Martial Arts School Management/Tuition Collection Software - Overall rating: 5/5 - Reviewer: Glenn F. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Ease of Tuition Collection, Student Management, Communication w/Members and Families and Profit Centers/Landing Pages are among the many benefits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My team and I like the ease of use of the program that does just about everything that we need to have done...student tracking, communication, tuition billing/collection, profit centers as well as excellent customer service (not really needed much as the Kicksite team has done a great job and is always innovating). I would highly recommend Kicksite to my fellow martial arts school owners. --- ### Kicksite Review - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Martial Arts specific & intuitive software package #### Cons The mindbody transition was a bit more intensive than anticipated. Possibly due to how we set up Mindbody. The video size upload for students access is limited to 1.5 gb which was unfortunate to learn after the fact. --- ### Best Management Software EVER - Overall rating: 5/5 - Reviewer: Steve B. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered Kicksite has made running my school fun again. I no longer have all of the daily tasks that I once did. Now, Kicksite handles all of these important, but time consuming, tasks for me. Kicksite streamlines the daily activities in my school to the point that I get time to work on my business instead of in my business. With Kicksite's inventive processes for tracking attendance, posting events, testing registration, and managing prospects, my school runs more efficient than ever. The communications feature is probably my favorite aspect, from the automated messages that are distributed without prompting to the group message that can be targeted to any of my groups or the entire study body. Kicksite is without a doubt the most user friendly software that I have ever used. Setup was simple and easy to manipulate with changes, and the staff is ALWAYS there to help when the need arises. It would be extremely difficult for me to return to the way I did things in the past. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### An Exceptional Product With Customer Service To Match - Overall rating: 5/5 - Reviewer: Rich B. - Product usage: Used unspecified for unspecified - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered I have nothing but the highest praise for Kicksite! It is so simple to use, makes running the business end of my martial arts school so easy, and it allows me to provide exceptional customer service to all my members. As great as Kicksite is, it is the customer service that sets it apart from others. Anytime I have had a need for their help they are in contact with me immediately, and they take care of things fast. Jason has always went above and beyond to provide the best customer service ever, and he genuinely cares about establishing a relationship with you. He treats you with sincerity and honestly cares about seeing your business do well. I would highly recommend Kicksite to anyone that wants the easiest system they could use to help grow their martial arts school, and for anyone that wants to have the BEST customer service they could ever receive. If you ever want to talk to me about my experience with Kicksite, please feel free to contact me anytime. Rich Beaupit Owner / Head Coach Straight Blast Gym of Niagara sbgniagara.ca #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Excellence with a Smile! - Overall rating: 5/5 - Reviewer: Master Eric P. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: December 2014 - Review source details: This review was submitted organically. No incentive was offered I have tried several Martial Arts management systems over the past 25 years... and I must say, that not only is KickSite superior on nearly all fronts, their customer service and customer training are second to none! This web based program is Incredibly easy to use and has many features that I use every day to improve my student management, my retention, and my marketing! If I have questions, I get answers within 24 hours... and I feel heard and educated when I get off the phone with them! I love the fact that I can access ANY of my students at ANY time with my smart phone! Highly recommended! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great software, covers most of our management needs - Overall rating: 4/5 - Reviewer: Dan R. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered The software allows us to track our clients, monitor classes and more effectively generate and transition prospects. Lacks some capability such as contract generation. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Thank you very much for your review Mr. Righter. It's our privilege to serve you. We are glad to hear that our new Prospect management tool is making life easier and is allowing you to more easily nurture and convert your leads! We'd also like to let you know that we have plans in place for fulfilling your contract generation requests. We too see this as a priority and will be implementing functionality shortly. Thanks again for your review and for your continued support. We are committed to providing you with the best service along with the most effective martial arts service. Have a great day! The Kicksite Team Replied October 2015 --- ### User Friendly, Great Service - Overall rating: 4/5 - Reviewer: Becky Y. - Product usage: Used unspecified for unspecified - Reviewed: September 2014 - Review source details: This review was submitted organically. No incentive was offered Kicksite is a great system to work with and offers a lot of options for your business. In the different pages it combines several features which makes it user friendly, and easy to understand. Some of the reports and calculating the numbers that we needed were not available, but Kicksite is always making changes and improving the site. The customer service is always there to help and to take your suggestions. Kicksite is always growing and is one of the best business solution systems on the market today. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thank you for your review Mrs. Yu. Good news, we are making plans for an exciting enhancement that will include an informative, yet easy to understand, reporting feature we call VITALS. You're going to love it! The Kicksite Team Replied September 2014 --- ### Totally Satisfied - Overall rating: 5/5 - Reviewer: Charles C. - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered As a martial arts consultant I am afforded the opportunity to visit schools around the country and help them improve their operations. Without fail schools that do not have a good CRM system in place are doing twice the work to get half the results. That's why we use Kicksite to run our school. Its flexibility is unmatched and very easy for the entire staff to use. One of the things I like the most is their customer service and being able to call them for training anytime we need it. If you you want to grow your school you have to have the software that will support it. I highly recommend Kicksite, check them out, you'll be glad you did. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Kicksite Review - Overall rating: 4/5 - Reviewer: Fritz S. - Product usage: Used unspecified for unspecified - Reviewed: November 2014 - Review source details: This review was submitted organically. No incentive was offered I like the ease of using the software, the customer service is great, and that students can go on and manage their profiles. I don't like that clients can't update their own credit card, that I have to go in and physically do it(they can add a new card, but I have to be the one to change it). Also, that when I freeze a student, I have to delete their billing and then re do it when it's time to unfreeze them. Another dislike is I can't freeze an entire family, I have to freeze each student individually. Other than those minor things, I am very satisfied with the service kicksite provides. Thank you #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### kicksite is great for martial arts schools - Overall rating: 5/5 - Reviewer: Rick H. - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered Kicksite is a great product for martial arts schools. It allows student tracking and communication as well as billling if desired. It could use better email tracking to see if the emails were opened and auto text messaging for absent students but overall it works very well. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks for your review Mr. Hall. Just wanted to let you know that in addition to the auto email, your students also receive a text when absent from class. You just need to make sure they've opted in to receive text messages. Thanks again. It's our privilege to serve you. The Kicksite Team Replied August 2014 --- ### Hands down the best! - Overall rating: 5/5 - Reviewer: Jay P. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered I've used several student management software over the past 8 years. Hands down, kicksite is the best! Easy to use, intuitive, best customer service, and industry specific for my needs! Where others are a one size fits all kind of platform, kicksite fits me perfectly! Kicksite is specific to my needs. It's the only software out there of its kind! It's the only software that keeps me in touch with my students the way it does and helps keep me on top of billing! Never have I felt more confident with a management software! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Martial Arts Software - Excellent Choice for m/a business - Overall rating: 4/5 - Reviewer: Julie W. - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered The billing and financial part of this software is super easy to use and understand. Love that we see what credit cards are expiring, and whose billing is expiring on the dashboard. Makes it easy to keep up with payments. Memberships and programs are easy to use and understand. Again the dashboard makes a big difference in knowing who needs extra attention, whether it be an expired membership, a birthday, or an attendance issue. It's like having a drawer full of paper files right at your finger tips. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 --- ### Kicksite was a great solution for our growing Martial Arts School - Overall rating: 5/5 - Reviewer: Karin C. - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered The software is easy to use, and the instant view or student status is so helpful and saves time researching. I look forward to their updates as time progresses. It was their customer service that really won us over. The set up of our base, teaching us how to prepare and gather data for our students to make the transition seamless was incredible. They are easy to contact, their staff very knowledgeable and detailed. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Kicksite knows where we do business! - Overall rating: 4/5 - Reviewer: Elyse T. - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered Pros: Kicksite's program is really in tune with what our business needs. The customer service is fantastic and they have been very responsive to our needs. They have been upgrading the program to deliver new reports that are needed and other items to make their program easier to use. Cons: There are still several items that are needed to really have a full picture of an academy's financials. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Great product & Excellent customer service! - Overall rating: 5/5 - Reviewer: Sharon G. - Product usage: Used unspecified for unspecified - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered I've only just started with Kicksite but so far it has been great. The software is very "user friendly" even coming from a completely manual system I am so impressed with their customer service. In this age of automated messaging it is refreshing to be able to always talk with a representative when I need to or when I have questions The Kicksite team is always ready to help #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Kicksite Software - Overall rating: 5/5 - Reviewer: Onie D. - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered I really do like how this product does make it easier to know what is going on with my academy. We are busy and don't always have time to do everything. The keeping track of inventory is my hardest part because I don't have time to enter the inventory in all the time. I wish there was an easier way but all and all this is the best software I have used by far. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Easy Transition! - Overall rating: 5/5 - Reviewer: Shannon D. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Kicksite has been wonderful as we transition from our current dojo software to kicksite. They have helped get all the student data transferred with little work on our part. They have provided excellent training on their system. And their product fits our needs perfectly. We look forward to a great working relationship with them! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/fitness/kicksite-profile/reviews/?page=2) --- Kicksite Reviews, Pros and Cons - 2026 Software Advice