WellnessLiving Software


 

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management.

WellnessLiving features online booking which allows students to book classes online in available time slots. With automated reminders, users can send email and text reminders to students so that they are aware of their class time.

WellnessLiving features an online store, which enables users to list their courses on business websites. This functionality allows students to register for courses and make online payments for class fees and merchandise.

WellnessLiving features campaign management which enables businesses to send automated email and text campaign messages for targeting customer acquisition and retention.It also offers a mobile application for Android and iOS devices.

WellnwssLiving offers services on a monthly subscription basis that includes support via email, phone and through online demo videos and knowledge base.

 

WellnessLiving - Class registration
 
  • WellnessLiving - Class registration
    Class registration
  • WellnessLiving - Class scheduling
    Class scheduling
  • WellnessLiving - Reports
    Reports
  • WellnessLiving - Student profile
    Student profile
  • WellnessLiving - Student mobile app
    Student mobile app
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

83 Reviews of WellnessLiving

 

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Software Advice Reviews (4)
More Reviews (79)

Showing 1-4 of 4

eric from Musicology School of Music LLC
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Over whelmed and understaffed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I signed up the first week of January, March 22 they told me it would be another month.

Pros

the product looked good but after 3 months of being pushed back to go live we decided to go a different direction for our 2 music schools

Cons

the on boarding staff never was upfront and honest on how long the process was going to be to switch from MB to WL.

Review Source

  Response: Ryan, WellnessLiving Systems

Date: May 2018

May 2018

 

Hi Eric! Thank you for your feedback. We are so sorry to hear that you were frustrated with the Onboarding process. Although we are able to merge multiple MindBody accounts, this is is a very unique request that takes significant preparation on our side. Looking at your history with us, we ran real tests in the background to get you the most accurate timeline and communicated it to you as soon as we knew. We pride ourselves in having an industry-leading migration process, and although we identified challenges with your particular migration, we were, and still are, ready and willing to work through the process. If you change your mind and want to give us another chance, reach out to 888-668-7728. We'd be happy to get you going so you can take advantage of all the features WellnessLiving has to offer, not to mention the cost savings!

 
 

Heather from Joy Studio LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Using this software makes me feel like I'm a beta tester and loses me business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I haven't used any other online schedulers, so I can't compare. I've heard so many nightmare stories about MBO that I wanted to avoid using them, but now I'm feeling like I'll need to make the switch or try someone else as soon as my contract with WL is up.

Pros

The interface looked nice and it appeared to have good features at rates competitive to Mindbody Online.

Cons

The software is incredibly buggy. For example, I have the link for my group class schedule on my website, but when a client clicks on it, if they have already used Wellness Living at a previous studio in the past, then it may take them to the other studio's Wellness Living. I have no control over this on my end and no way of knowing when I'm losing business because someone tried to book with my studio and got redirected. I've been told that this bug was fixed, but it is still happening.

There are countless things like this—we call their tech support several times a week with similar bugs. Tech support is very friendly, but often difficult to get a hold of (presumably because everyone else is also calling them about bugs like this). When I do get a hold of them it is frequently difficult to get them to understand the problem. I've been told repeatedly that a bug is fixed, only to have the same thing happen the following week. Frequently these bugs are things like what I've described above—problems with basic functionality that seem like they should have been caught before a public release. I feel like I'm being sold a beta-quality product at a very high cost.

Review Source

  Response: Andrew, WellnessLiving Systems

Date: May 2018

May 2018

 

Hi Heather, I'm Andrew from Customer Success at WellnessLiving. I am really sorry to hear you had a negative experience with the WellnessLiving platform. Though all software experience bugs, we put the utmost priority on those identified by our Customers, and always aim to reach a resolution within 2 weeks. From your description, it sounds you are still experiencing this issue; however, we are unable to locate any record of your communication with our support team regarding this. We are dedicated to reaching a full resolution and would love to speak with you further about this. Please call me at 1-855-601-2900 x1. I will also be sending you an email as follow up. I look forward to speaking with you soon.

 
 

Joseph from Musicologie
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great idea, not ready for release

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great looking interface, innovative marketing tools. While it's more expensive than Pike13, it isn't nearly as pricey as Mindbody.

Cons

First of all, I hope to edit this review and leave more positive comments as WL addresses problems. My business has about 500 clients and two locations. We've been trying a number of software solutions, including Mindbody and Pike13 in detail for almost a year. WL is by far the most buggy. I feel like a beta tester. One example: Clients can't enter their birthday on the iPhone custom enterprise app. If you make birthday required, as we did, the client can't get past the registration screen to book classes. This is a simple, small bug, should have been caught even before a beta but it has cost me real money. More bugs: Gift cards aren't getting sent out. The way room schedules are dealt with doesn't make any sense. Appointment requests show up randomly. If a client is registered at another WellnessLiving business it's difficult or impossible to log out of that business and into your business. Their support website is incomplete and doesn't reflect the current version of their software. Specifically this article: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/automatically-booking-assets/ and this article: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/cancelling-repeating-appointments/ show available options that do not actually exist in the software.

A deal breaker for some: It's almost unusable on mobile and there's no staff app. When I signed up they said the staff app would be released by end of 2017. Now they've said the BETA will be released "sometime in Q1". If I'm using their production software I don't want to know what their beta looks like.

The worst part is that I'm having to convince their support team that I'm even having issues. When I found the birthday bug on the app they sent me a video of an android phone with the birthday working and said "look! it works!" I had to send a video of my iPhone with the birthday not working before they finally said "Ohhhh, we get it, it's an iPhone bug".

It doesn't seem like they do any ongoing bug testing and it doesn't seem like their support staff knows all that much about the software. I've downloaded a screen capture app just so I can share my issues with WL with their support team.

So why am I still using it? It's got nice design, and some elements work really well with my business. I'm hopeful these problems are just issues with the software being relatively new and they'll address my concerns. I'm worried that these issues are systemic. Right now it's hard to trust them. I haven't even migrated the majority of my clients over because of these and other issues.

Review Source
 
 

Ben from Thriveworks
Specialty: Martial Arts
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Helps me keep my business on track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This program has really reduced the number of no shows to classes with its automated reminders and online scheduling. Saves me a lot of time on the phone

Cons

little bit more than I really wanted to pay for this type of service, but what I've gotten out of it makes it more than worth it.

Review Source
 
 
 
Showing 1-20 of 79

John from 90+ Cycling
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Customer support is great. Easy system to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Pros

So easy to use. Customers like it better then Mindbody. Very user friendly. Intuitive system to figure out. This was a worth while move from Mindbody!

Cons

Some admin features a limited, but Wellness seems to respond well to feedback and either helps with solutions or creates a fix. Just wish more could be done faster.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: June 2018

June 2018

 

Hi John! Thanks for taking the time to leave your review. Our main goal at WellnessLiving is to make sure that businesses like yours have a simple, fast, and effective software solution for running every part of your day. To offer that to you, we know that we can never stop improving, so keep your suggestions coming and our ever-growing staff of brilliant developers will keep implementing them as quickly as possible. We are so happy to hear that you have had such a great experience with us since making the switch and will keep working to make that experience better for you every single day!

 

Mario Fernando from KMC Martial Arts INC
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Wonderful, stress-free and empowering! Wellness Living made growing our new business achievable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It was a great way to keep our clients, classes and products organized. We were able to group and analyze our clients, and their needs in order to improve our marketing and help grow our business. It was easy to use, intuitive and straightforward. It did not require a great deal of training time, allowing us to focus on our clients and creating lasting relationships with them, instead of doing administrative work. We were able to establish a professional online experience/presence and give clients more confidence. We appreciated being able to store some of the most vital and important information about our business in one central spot that was accessible with the touch of a button. Clients were able to recommend us to others and ultimately Wellness Living helped us to grow our client base. We would highly recommend the software to anyone in the fitness industry.

Pros

The ease of use and customizable options make it personal and accessible for a variety of users, regardless of technical knowledge. It is a great resource for small or large businesses. Very intuitive and straightforward. We enjoyed how quick it was to set-up new clients, products and create a welcoming online experience and presence for our business. Online tech support was extremely helpful and there were no interruptions to our service for software updates or glitches. it was very reliable and a great tool to pull reports. The data reports were easy to pull and did not require time-consuming filtering and clean-up. Tracking a client's activity was easy and clear. The pre-set tools and rules for each component of the software were logical and easy to change and modify when needed. Overall it was superior to other CRMs and a pleasure to use. Our clients enjoyed being able to leave reviews and recommendations about their experiences.

Cons

As a small business, it would have been much easier to be able to link the payment processing mechanism to Square or Dream payments. We were looking forward to the reporting capabilities of Wellness Living to help us track our revenue and without having the ability to sync with these, it created a lot of manual data-entry work. This flexibility is very important for businesses that are just beginning and not in a position to pay costly monthly fees for moneris, interac or bank machines. We felt that though it was a competitive rate for this type of software, it was a large investment for us and we wished that we could have taken full advantage of all of these functions.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: June 2018

June 2018

 

Hey Mario Fernando! Thank you so much for leaving such an awesome review. We have worked to make WellnessLiving the most intuitive and easy-to-use software solution available to businesses like yours, so we are glad to hear that you and your staff are so satisfied with our interface, support, and reliability. We also know that some integrations are very important to you, so we are always working to add more. Be sure to let our team know about the specific programs that you would like to see integrated and we will start looking at them right away. WellnessLiving has been built on these types of suggestions from customers like you, so we love hearing them! Thanks again for taking the time to leave your review!

 

Amity from Carolina Barre & Core
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Honestly, the customer service is what got me. Their executive has been a life saver to me!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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I don't have to use Mindbody anymore!
The customer service and integration team are awesome.

Pros

I love how it's visually appealing and how it double checks you to make sure that you WANT to do something before it lets you do it.

Cons

I don't like when you have 1 client with 2 IDs and sometimes you can find them or if you do you can't merge them.

I don't like using the texting system because the recipient can't respond. I was exciting about texting a whole class but wondered why no one confirmed.... then realized that they couldn't.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: June 2018

June 2018

 

Hey Amity! Thanks so much for leaving your review. At WellnessLiving, we are all about offering the best possible customer service to clients like you, which is why we are always listening to everything you have to say. Let our team know about any specific improvements that you would like to see implemented and we will certainly do everything in our power to understand what your requirements are and bring them into fruition . You can watch our progress on your suggestions in our support center, too. Let us know how we can be even better for you!

 

Ian from Thrive Hot Yoga

June 2018

June 2018

We are so happy to have converted to Wellness Living from Mind Body Online after 10 years of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Easy to use. Great reporting features. Great automated marketing features. Love the custom app we just started with too!

Cons

So far it's been overall very good. No complaints. The transition from Mind Body to Wellness Living took about a month or so of learning curve, but Wellness Living makes it as painless as possible and provides tons of support.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: June 2018

June 2018

 

Hi Ian! Thank you for leaving your review and for choosing WellnessLiving. We know that after 10 years of dedication, switching to a brand new software must be extremely stressful, so we do everything we can to ensure that you only experience the benefits of that process. We are quite pleased to hear that your transition was so painless and that you are getting such great use out of our features. Keep in touch and let us know if there is anything you ever need. Cheers!

 

John from Avalon School of Music, Orlando School of Music, East Orlando School of Music, Oviedo School of Musi

June 2018

June 2018

From the time we contacted WL they were very responsive and have proved continuous great support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Support

Works great!

Pros

Easy to use, all data was brought over from Mindbody Online, so we didn't have to do any of the heavy lifting... They are always interested in improving the software and have been very responsive whenever we come up with a new need.

Cons

Some features affecting our business were missing, but they have been rapidly adding. Automatic re-billing of failed CC or ACH transactions. 24 hour support not available yet

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: June 2018

June 2018

 

Hi John! Thank you for your awesome review and for making the switch to WellnessLiving. Our team is obsessed with offering the most complete and intuitive all-in-one solution for businesses like yours to keep your workflow organized and your clients satisfied. That is why we put so much effort into building all of the features that you want or need, no matter how simple or complex they may be. We know how tough it is to manage multiple locations, with WellnessLiving you will now have complete visibility so you can open up your 5th, 6th and 7th locations. Our software would be nothing without the innovative suggestions of customers like you, so keep your ideas coming!

 

Jennifer from Bent Yoga
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Very intuitive; easy to train staff to use it correctly; has all functionality I could ask for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Was able to delegate a lot of my responsibilities to other staff members because the software was very easy to use

Pros

- Ease of use
- Well thought out functionality (everytime I am like "I wish it could...." I find that it already does!
- Constant updates and added functionality
- Helpful support staff

Cons

- Sometimes support doesn't answer the phone right away (they will return your call or email within hours, but sometimes I need to talk to someone RIGHT THEN)
- Sometimes new features are released before completely bug-free (but they fix things as soon as it is brought up)

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: June 2018

June 2018

 

Hey Jennifer! Thanks so much for taking the time to leave us such a kind review. We know that businesses like yours require a software solution that allows you to run every part of your business from one place. That is why we are so focused on giving you every option that you could want or need, all in one solution. With so many new customers joining the WellnessLiving family, we have been working hard to expand our support team, as well. More brilliant, kind, and well-trained new agents are joining us every day. Thanks again for your review and we look forward to growing together!

 

AYANNA from PEDICURE & SHOES 2 GO DAY SPA

June 2018

June 2018

My experience is great so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Pros

What I like most about the software is being able to have my memberships handled every month. I like having a system to input my customers information and the email they receive.

Cons

What I like least about the software is not being able to add services by multiple people to one bill.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: June 2018

June 2018

 

Hi Ayanna! Thank you for leaving your review and for choosing WellnessLiving. Your convenience and satisfaction are our priorities, so we are ecstatic to hear that you are enjoying your experience with us. If there is ever anything you want to see improved or added to the system, be sure to let our team know as we are all about you, the customer. We have already began looking into you request to add services performed by multiple people to one bill. We really appreciate your feedback and thanks for helping us build WellnessLiving!

 

Amy from Haven Yoga Studio

June 2018

June 2018

Sina was amazing, kind, patient, thorough and continues to be a source of support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Pros

Wellness Living has been amazing for our business, everything we needed it to be - easy to navigate, supportive to our business needs, and frankly fun to use.

THANK YOU!!!

Cons

Price - only because we are small. Even still, we make what we spend and our monthly revenue has increased since we started using it!

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: June 2018

June 2018

 

Hey Amy! Thanks for leaving such a kind review. We do our best to offer the perfect software solution to businesses like yours, so we are delighted to hear that you have had such an awesome experience with WellnessLiving! Be sure to check out our Partner Program to find out how you can turn your love for our software into a discount on your subscription fees by referencing new users. Cheers!

 

Nathania from SoulPlay Yoga

June 2018

June 2018

WellnessLiving is awesome! Switched from another software 2 months ago and am so glad I did.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support
Pros

I love that it's an all-in-one solution for scheduling, appointment booking, staff scheduling, payroll processing, reporting, etc. The team is very responsive and support is wonderful - if you ever have a question, they answer promptly and do their best to help.
With the onboarding team, is hands down the most helpful, responsive, kindest and most patient rep I've ever had the pleasure of working with across many companies in many industries. He made a really stressful transition much less stressful and virtually held my anxious hand the whole way :) I highly recommend him (if you have the option) and would choose to work with him again in a heartbeat!

Cons

It is missing some features that I use a lot in my business, but the WL team adds our requests to their development schedule, so that's a plus. It can be slow to load sometimes, and the Staff app isn't (yet) as robust or clear as I'd like it to be but...that's just growing pains!!

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: June 2018

June 2018

 

Hi Nathania! Thank you so much for taking the time to leave your review. At WellnessLiving, we know how intimidating the transition to a brand new software can be, which is why our team is so focused on keeping everything as simple as possible for you. We could not be happier to work with you and look forward to continuing to growing together!

 

Salil from Urban Evolution
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Better than Mindbody. But not much.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Cheaper than Mindbody.
Still not cheap.
Okay user interface. But no responsive design (why not?!)
Sloooooow.

But cheaper than Mindbody.

Pros

Initially very responsive to feature requests, bug fixes, etc.

Real humans you'll get to know on their support team.

Very knowledgeable about their own product.

Cons

They do not understand how their product is used in the real world.

Over emphasis on things like rewards programs and their partner program, which are slightly half-baked / not very feature rich / not useful for everyone.

Far less responsive than they were when we first signed on, and bugs take a great while longer to get fixed. I'm currently tracking 75 bugs and 120+ feature requests on their support page that I or my staff have submitted over the last 3 years.

Review Source: Capterra
 

Sandy from River Rock Yoga
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

I moved from MB to WL a few years ago and the transition very easy & have been very happy ever since

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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It was a great tool in helping to run my business!

Pros

Ease of use from the customer side. WL seems to be in-tune with the needs of a yoga studio; always open to suggestions and are continuously updating there systems to support the needs of my business. Tech support is amazing and always willing to help you to find a solution to any problem. I had to close my business this March and they were very supportive to my needs. I appreciate their ability to see the ups and downs of us small businesses. Great price for the value!

Cons

Reports can be a little tricky to navigate to try to get what it is I'm looking for but there is usually a way and with a call to tech support they guide me to create what it is I need.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: April 2018

April 2018

 

Hey Sandy! Thanks so much for leaving your review and for choosing WellnessLiving to run your small business. As something of a start-up ourselves, we know how chaotic the business world can be for smaller companies. That is why we do everything we can to offer the best support possible. We are so glad to hear that you have had such a great experience with us. Remember, we will always be here for you, no matter where you are in your business adventure. Keep in touch!

 

Paul from Paul Brown Boxfit

April 2018

April 2018

Relatively smooth transition from Mindbody to Wellinessliving all data was transferred completely

Ease-of-use

Functionality

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Pros

Support for all my issues were handled promptly and someone was always available when I needed to resolve an issue . Very user friendly and great referral program , easy intergration with my website . I am looking forward to working with Wellnessliving in setting up a online store for my business

Cons

It continually opens new windows when you change applications other than this I have no issues with the software

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: April 2018

April 2018

 

Hey Paul! Thanks so much for leaving your review and for making the switch to WellnessLiving. Our support and development teams spend all day, every day focused on making our system as easy-to-use and functional as possible for customers like you, so we are happy to hear that you have had such a great experience with us and our widgets. We are excited to help you get started with your online store! There is so much that you can bring to your customers with our deeply customizable purchase options, products, categories, discount codes, and much more. Of course, if you ever have any difficulties setting up your store, or if you would simply like to learn more, feel free to contact your account representative to find out more!

 

Tim from Allegro Music and Dance Academy

April 2018

April 2018

We have used 5 different systems in the last 20 years and Wellness Living is the best solution.

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Functionality

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Pros

Wellness Living is very intuitive and easy to use. New employees can be easily trained and learn the system quickly.

Cons

The reporting is getting better but I would really like a report writer program that would allow me to create exactly what I need.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: April 2018

April 2018

 

Hi Tim! Thank you for taking the time to leave us such a kind review. We know how arduous the search for the right management solution for your music and dance academy must have been, so we are excited to hear that you have finally found a home with us. We have been doing a lot to improve our reporting system for you to ensure that you can always find what you are looking for. Watch out for an improved UI across your reports and a brand new client retention report in our next update, just around the corner! As always, keep your suggestions coming. Your advice is our best resource!

 

Jackie from E.M
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

AMAZING customer support!!!

Ease-of-use

Functionality

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Value for Money

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WellnessLiving is way more intuitive than other systems and saved the company tons of money in monthly operating fees

Pros

I was contracted by a health and wellness spa to switch them over to WellnessLiving from MindBody, after switching over a fitness studio close by. It was early on in my experience with WellnessLiving and I couldn't have done it without their customer support. I called and emailed everyday and was always assisted by kind and patient employees, and my concerns were always a priority to them, even though I know they had plenty of clients to assist. They always made me feel valued and never stopped helping me until my problems were solved!

Cons

It is a lot of work to switch over operating systems and something that is very nerve-racking for business owners, however the value and money you will save is so worth the effort, and customer support does not stop until you have what you need or assure you they will work with the development team to get you what's needed!

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: April 2018

April 2018

 

Hi Jackie! Thanks for leaving your review and for helping us to serve the wellness community better. You are definitely right when you say that the switch to a new software can be intimidating, but with the work of people like you and our support team, we believe that spas and studios can find the perfect solution for their business with WellnessLiving. We could not be more pleased to hear that you and the businesses you have worked with have found such a great fit with us. We hope to work with you again soon!

 

Renee from Sacred Sol Healing

March 2018

March 2018

An amazing gift for me and my business

Ease-of-use

Functionality

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Pros

The wellness team has been absolutely invaluable to me and my business, helped me navigate through so many tough spaces and has always been patient, kind and knowledgeable sending me videos and extras in order to ensure understanding and efficiency for my business! Couldn't ask for a better guide! thank you so much!
I like the ability to keep appointments,income, reminders events classes, services, clients efficient In one space.

Cons

When checking out a client through the store I would like do the option to book another appointment in that same space also I would really appreciate if this software included a place for dispersements/expense and I am waiting for the mobile/tablet compatibility

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: April 2018

April 2018

 

Hey Renee! Thanks so much for taking the time to leave us such a kind review. The better you know how to use your software, the better it will work for you. That is why our support team at WellnessLiving is singularly dedicated to providing our clients with the best possible understanding of our system, no matter how you like to learn. We are also so glad to hear that you are enjoying the software and its features. It was all built based on suggestions like yours, so be sure to submit any feature requests or suggestions for improvements to your account representative. We will create a ticket so that you can watch our progress on your suggestions in real time!

 

Nicole from Yoga Harmony Nashville

March 2018

March 2018

Such an incredible upgrade from the previous software I used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It does everything you need and want it to do without having to use and pay for a bunch of third party vendors.

Cons

Occasionally I find something, but when we let them know, they work on it. In other words, nothing bothers us for long.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: April 2018

April 2018

 

Hey Nicole! Thanks for the awesome review. At WellnessLiving, we know how important versatility in your software is for business owners like yourself and we always do our best to provide everything you could hope for, so we are quite pleased to hear that you have found everything you need. Be sure to keep in touch and let us know if you ever have any comments or concerns. We love hearing from you!

 

Frankie from Breathe Parkour
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Constant Let Down

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I guess it looks pretty...

Pros

When we first chose to switch from MindBody to Wellness Living, it seemed this would be more user friendly for our clients. While this is the case in some instances, we are learning of more and more issues.

Cons

I was most unhappy with their customer service. Most of the time when I reach out, and I reach out often, I usually get a very standard answer. I often receive the wrong information or they are just vague in their response. They usually refer me to one of their horrible tutorials that are outdated or do not line up with what their system looks like. They ask me to replicate the issue, which is good. However, sometimes the issue is not something that can be replicated. Such as the formatting of an email that a client received. I just wanted to know how to fix it! But it led to a string of emails that led nowhere.
Their widgets are awful and inconsistent from one to the next. You think you are going to save money because you don't need thrid party applications such as Heel Code. But you will...
You can sort classes by location. But you cannot sort events and camps by location.
Sharing links on your website or social platforms. Don't even try! This is another inconstant thing.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: April 2018

April 2018

 

Hi Frankie. Thank you for taking the time to provide us with your feedback. We are deeply sorry to hear that you have been unsatisfied with your experience so far. While we take pride in our aesthetically pleasing user interface, it is certainly not meant to be the pinnacle of your experience. Our support team is always here to help. If you experience difficulties of any kind with the software, or with your experience with support, please let us know what is not working and how we can improve! We will create a support ticket for your suggestions so you can watch the progress for that issue in real time. Again, please contact your account representative with any of your frustrations and we will be sure to set it right.

 

Matthew from BPK Industries Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Awful - All attempts to fix by management have been lackluster and ineffective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None. Any perceived benefits from the clients side are MORE than eliminated by the fact that it forces a business owner to run blind.

Pros

We changed to this software from Mindbody because it was, at first glance, much more intuitive and easy to use from our clients perspective.

Cons

This software has completely put my business in the dark from an analytical standpoint. The reports are inconsistent, inaccurate, and unusable.

For example, originally, they had no way of separating cash based or accrual based accounting, nor did they realize why this would be important. After explaining to their management team why a business might need to know this, they added a filter to a single report that allowed to view only cash reporting. This filter means this is the only truly accurate report and all other data compared to it is useless.

Additionally, reports consistently return inconsistent data. A membership report run for a previous month will swing by 10-15% running the report from one day to the next, which should be impossible, as that month is ALREADY OVER and the data should be unchangeable.

Apart from the horrifying inaccuracies in the data, even if it were accurate it would be nearly unusable in any helpful, decision making way. There's no way to compare one set of data to previous sets without recording it externally and doing the number crunching yourself.

In an effort to extrapolate literally ANYTHING useful from this software, I've had to hire analytical accountants to manually sift through the available data, and create custom designed software, at great expense.

The decision to move to this software may have been the biggest mistake my company has made in 5+ years.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: March 2018

March 2018

 

Hi Matthew, I'm Lyndsay, one of the Customer Success Managers here at WellnessLiving. I'm really sorry to hear that you are having so many issues with your reporting. Please give us a call at 1 (888) 668-7728 and we'll get that straightened out for you in no time.

Once we get your reports working for you, maybe you'd like to invite our CEO, Len Fridman to visit your location while on his tour of WellnessLiving Studios in your area? Check it out:


----> https://youtu.be/j8QCFI39_WA


----> https://youtu.be/RrjD7a_2G1A


----> https://youtu.be/Zevo4_c9hhc

 

Katie from YogaSport
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Wellness Living is an effective and easy-to-use software that helps our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Necessary for a fitness business.

Pros

It is very user-friendly. For example, checking in clients, changing schedules, adding passes is so simple and easy to figure out.

Cons

The system is slow at times; for example refreshing pages take long at times. It is also difficult to run specific reports. Most reports are easy to run, but if you are looking for something specific, I usually have to call support.

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: March 2018

March 2018

 

Hey Katie! Thank you so much for taking the time to leave your review. Ease-of-use is a major focus for our team at WellnessLiving because we know that you need to focus on what is most important: YogaSport. We are always improving our software and support based on customer feedback like yours, so be sure to let your account representative know about anything you would like to see improved in any way!

 

Stacie from Studio B.O.S.S., LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

It has been super easy to switch & the support has been amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There's so many! An integrated Review & Rewards system ( not included in other software systems available)
A much easier to use platform!
A custom App
EASE OF USE - Backend!!
Email integration
Retention system
I could go on and on!

Pros

In short - Two years of frustration and price increases with Mindbody!
After getting prices, Merchant Processing Comparisons as well as app comparisons I decided to move forward and make the switch! My Onboarding Specialist once again so patient and knowledgeable while he trained me and helped me understand how the process would work, what data would and would not migrate, the time frame we could do it in, etc. In the weeks that followed my training, before our GO LIVE date, he was quick to respond to questions I sent him and nothing was to simple or silly.

Rep was exceedingly patient with me during the Go Live while we worked to clean up the few things that were in the system from the migration from Mindbody. He showed me how to put the new Widgets on my Website. Which links to send my clients as well as how to formulate and send the email to my clients so that they could get their apps set up and logins created. I did wind up calling Wellness Living Support a few times that day about very minor things and has been invaluable! No question has been too dumb and she has walked me through everything!

In conclusion Migration was a BREEZE! I wish I had made the switch a LONG time ago! Support is AMAZING! I've never had this level of support with ANY business! Make the Switch! You won't regret it!

Review Source: Capterra

  Response: WellnessLiving Systems, WellnessLiving Systems

Date: February 2018

February 2018

 

Hi Stacie! Thank you so much for taking the time to leave your awesome review. We at WellnessLiving know that switching to a new business management software can be tricky, so we are so glad to hear that you had such a painless transition. Additionally, our support team is singularly dedicated to the satisfaction of our clients, which is why they work so hard to ensure that everything is always as smooth and easy as possible for you. No matter what you are working on, we will always be here to help!

 
 
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