WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management.

WellnessLiving features online booking which allows students to book classes online in available time slots. With automated reminders, users can send email and text reminders to students so that they are aware of their class time.

WellnessLiving features an online store, which enables users to list their courses on business websites. This functionality allows students to register for courses and make online payments for class fees and merchandise.

WellnessLiving features campaign management which enables businesses to send automated email and text campaign messages for targeting customer acquisition and retention.It also offers a mobile application for Android and iOS devices.

WellnwssLiving offers services on a monthly subscription basis that includes support via email, phone and through online demo videos and knowledge base.

Class registration
Class registration

Class registration

Class scheduling

Class scheduling

Reports

Reports

Student profile

Student profile

Student mobile app

Student mobile app

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



101 Reviews of WellnessLiving

Overall rating

4.5 / 5 stars

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Ease-of-use

Value for money

Customer support

Functionality

November 2018

So Glad We Switched

Pros

We switched to Wellness Living in January of 2017 and could not be happier. I had been with MBO since I opened my yoga studio, in 2004, and was looking for a better system with better customer service. I definitely found it with the WL system. It's not only a much more visually appealing system but it's also intuitive, user-friendly and incredibly easy to learn. To be honest, I was very nervous about the transition and wasn't looking forward to learning a new system and training over 20 people. But, I am so glad I did. Now our clients register for more classes online, the system is completely mobile friendly, and we love the integrated marketing emails and texts. And to top it off, the WL team is truly amazing. They know your name, your businesses, and they get back to you right away with personal videos and explanations for anything you need. They also listen to your requests. They have implemented over 25 of our requests in less than a year.

Cons

We were with MBO for 12 years so we had a lot of data to transfer. It was a bit stressful as I am sure it would be with any database change. Be patient. Also, I know they are working on this but the reporting features aren't as sophisticated as I would like them to be.

Review Source: GetApp

Kate from Connect the dots

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

WellnessLiving Review

I feel that the system and support together are what make Wellness living easy to use. It is a pleasure to use it and I recommend it to other services. We switched from mind body and have never looked back

Pros

I love wellness living's intuitive system and easy to use software.

Cons

I like everything about the system and can't fault it at all.

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

November 2018

Hey Kate! Thanks for taking the time to leave such an awesome review and for making the switch from MindBody. At WellnessLiving, we are constantly evolving our techniques and tools to provide businesses like yours with the best software solution for managing your day-to-day. We are so happy to hear that you love our system so much. We are excited to be working with you and look forward to continuing to grow together. Thanks again for choosing WellnessLiving!

Gene from 4 Star Athletics

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

More confusing than necessary

Pros

Has the ability to capture and show member usage of the facility.

Cons

There is little intuitive flow within the software. Requires rote memorization of each feature, rather than following logical steps to complete each aspect of the program. Especially when forming family groups, can inadvertently enter information about one member into another’s file. The interface with a barcode reader is poor. There is a long lag before a code is cleared and another is readable, although the machine sounds off as a succes if a 2nd code is scanned. Member visits are not recorded.

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

November 2018

Hey Gene. Thank you for taking the time to share your thoughts with us. We are so sorry to hear that you are frustrated. We work hard to provide businesses like yours with an easy-to-use, all-in-one software solution, so we will be in contact with you shortly to help you resolve these unexpected issues and to show you how to get the most out of WellnessLiving.

Joe from Rochester School of Music

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Wellness

None

Pros

The store! and it's set up. Being able to email my customers directly.

Cons

Too complicated for non computer users. There is TOO many variables that you need to set up with everything, like allowing instructors to seeing clients info. Out of now where, and we had to wait for your team to fix 3 or 4 weeks TOO LATE. Not easy running reports. All I want is my client mailing addresses, had to go thru all kinds of loops to get just there address for a mailing.

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

October 2018

Hi Joe! Thank you so much for leaving your review. Our focus at WellnessLiving is providing you with the most useful tools for running your business, so it is awesome to hear that you are getting such great use of the store and marketing tools. We are also focused on making our services as simple to understand and as easy-to-use as possible so that you can give all your attention to what is most important: your clients! We will have a member of our support team reach out to you soon to help simplify your interactions with our system. Thanks so much for choosing WellnessLiving!

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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Functionality

October 2018

A System with Great Potential

Use it every day and love it!

Pros

I store my appointment details on my calendar, but I can’t keep track of them when I’m in a hurry. WellnessLiving is a lifesaver especially for people like me who need to be organized and reminded about my meetings. It contains a simple interface which is straightforward to use. The best part is I can actually book a lunch meeting while searching for a restaurant or location on Google. Our staff can check co-workers schedule and manage appointments simultaneously using this software. No need to pick up the phone or send an email to check if you’re available on that date.

Cons

I was quite disappointed with the customer support. They were slow to respond and not knowledgeable about the software. They need to train them to be more equipped for troubleshooting concerns.

Review Source: Capterra

Jenny from Mindful Mule personal training

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good product

So glad I have my executive to help me when things pop up that I need help with. She is so patient and kind!

Pros

The Ease of scheduling and being able to customize.

Cons

Both apps are not very functioning but I hope they improve soon.

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

October 2018

Hey Jenny! Thank you for taking the time to share your thoughts with us. We know that business owners like you need to focus on your clients and not your software, so we are ecstatic to hear that you find WellnessLiving so easy-to-use for your scheduling needs. We also know that every business is different, which is why we have given you so many options to quickly and easily customize WellnessLiving to work just how you want. Our support team is obsessed with providing the best possible support to clients like you and are always happy to hear that they are satisfying your needs. Someone from our team will be reaching out to you shortly to help you get to know our apps so that you can the most out of them.

Cindee from Essentrics/Classical Stretch

Industry:  Studio

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

I love WellnessLiving

Pros

Ease of use, TECH SUPPORT Is awesome. They teach me as I go and have an extreme amount of patience.

Cons

email marketing- It needs to be more user friendly in terms of sending eletters. Not too techy...something along the lines of Constant Contact

Review Source

Response: Meaghan, WellnessLiving Systems

October 2018

Hi Cindee! Thanks so much for leaving your review. Our team at WellnessLiving works hard provide customers like you with the best service, so we are glad to hear that your experience with customer support has been awesome. We will have someone from our marketing team reach out to you right away to help you with your newsletters. The majority of MindBody customers that make the switch to us usually cancel their Constant Contact accounts and use our built-in email marketing platform exclusively, not only because there is no cost for it, but also because they love the simplicity. Thank you so much for your feedback and for making the switch over to us. It’s because of customers like you we are where we are today!

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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Innovation is here

Pros

So I used this program while helping a friend set up his business... it's making a unique dent in a new industry. Many users aren't tech savvy in their businesses so this helps out with that

Cons

There are many things that can be fixed - for example I feel that customer service can be improved in terms of timely responses, also to mention the need for perhaps using beta test sites before launching them out to all the clients.

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

October 2018

Hey! Thank you for taking the time to leave your review and for helping your friend get set up with WellnessLiving. As a recently established business ourselves, we know how difficult it can be to get started. That is why we do all we can to offer the easiest-to-use and most effective all-in-one solution to our customers at every stage of their growth. Additionally, our teams are constantly working to improve the ways that we serve our customers, so be sure to let us know whenever you have any thoughts on how we can do better. We are continuously evolving and working to implement superior methods based on all the suggestions we receive.

Isley from University of Kansas

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great functionality with excellent customer support!

Since making the switch from Mindbody, we've been running more efficiently than ever before!

Pros

I used to use Mindbody, but after switching to WellnessLiving, I haven't looked back once! Not only is this far cheaper (50% the price), it's actually a better product too! The automated features of WellnessLiving save so much time and energy! From instant notifications to schedule changes, this covers it all!

Cons

I've encountered a few bugs, but after contacting customer service they were either addressed, or, more often, revealed to be user error on my part! :)

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

October 2018

Hey Isley! Thanks for leaving your review. At WellnessLiving, we know that business owners like you need to focus on your clients, not your software. That is why we have created such quick and easy solutions for all your day-to-day tasks. We are always working to make WellnessLiving work even better for you, so be sure to keep sending us your thoughts and suggestions. We are so happy that you decided to make the switch from MindBody to WellnessLiving. We look forward to continuing to provide you with the best!

Theresa from College Park Yoga, Inc.

Industry:  Studio

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The absolute best management software on the market!

If you are a new business or are thinking about making the switch to a new software, don't hesitate! Make the change now. You will be so glad you did!

Pros

Ease of use! This is the most user friendly comprehensive software program available. We have been in business for over 17 years at the time this review is written and during that time we have tried and tested many other programs to function our yoga studio. Hands-down Wellness living is the best! Once you switch you never look back. Their customer support is amazing and actually get back to you. It's super easy to integrate into your current website with easy to use widgets. Their apps are wonderful, I can take my business on the road and to festivals. And the best part - our clients love it too!

Cons

There is nothing that wellness living needs to do make their program better. Every time they make changes I am shocked at how amazing the upgrades are! It is a wonderful system to use!

Review Source

Response: Meaghan, WellnessLiving Systems

October 2018

Hi Theresa! Thanks so much for taking the time to leave such an awesome review. At WellnessLiving, we do everything in our power to provide you with the best customer service, so we are ecstatic to hear that your experience has been so incredible. We also know that businesses like yours need powerful tools, which is why we have created such easy-to-use widgets and apps for you and your clients. We are absolutely thrilled to hear that you are so satisfied after making the switch to WellnessLiving and will continue to do our best to provide you with a system that serves your every need!

Sheila from Indian Springs Academy of Music

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

THE best place to manage your Music School!

Hands down the best thing about Wellness Living is the people who work there. I could never say enough good things about my trainer!! She went over and above to ensure that I was transferred accurately from my previous company - including giving up her Saturday morning to spend 5 hours on the phone with me. She worked to be sure all accounts were in order, organize the store, update settings, showed me where to find specific reports, etc. She made sure all bases were covered as I started. The owners are equally professional and committed to their business, staff and clients. GREAT company!!!

Pros

I love the ease of use! Compared to my previous software, there are far fewer steps to execute normal tasks. The design and functional clarity gave me a lot of confidence right away. No business software could actually fall under the heading "Set it and forget it!" but this comes the closest!

Cons

I can't say there is anything I like the least. It does everything I need it to do easily and clearly. Perhaps the one thing I would add would be the ability to extend sessions by dragging them down to the next 15min - otherwise I really appreciate all that it does.

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

August 2018

Hi Sheila! Thank you so much for taking the time to leave your awesome review. At WellnessLiving, we understand that business owners like you need to be able to focus on your clients and that your software should take up as little time as possible. That is why we work so hard to provide you with as much freedom as possible by offering the simplest tools for the most complex tasks. We are also perfectionists and understand how scary it is to use MindBody for years, then entrust another company to transfer all your data. We pride ourselves in being there for you every step of the way, so we are glad to hear that your training experience was so smooth. Let our Support Team know about any suggestions you have to improve WellnessLiving and we will start implementing them. Our entire team is singularly dedicated to ensuring that you have the best software and the best service that you could ever imagine, so we will always do everything in our power to offer you whatever you need.

Sarah from SkyPole Fitness

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

My first studio and I'm soooo glad I went with Wellness Living!!!!

Pros

Ok first off, I just opened a Pole Fitness Studio, SkyPoleFitness.com and from the DAY I started my contract with WellnessLiving they have been so helpful. I used to work for a studio and we had MindBody but they were just WAY to expensive for all the same features WL has.

This is my first studio as an owner, and I probably ask way more questions to the WL staff than I should but let me tell you, they are so responsive and helpful. They send these personalized videos to answer my questions instead of just some typed up response (I'm very visual).

Cons

There are some features they are lacking on but that's with every software company...no one company will be perfect but they have all the features that matter! Plus they are constantly improving. I can't be any happier with my decision to go with them.

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

September 2018

Hey Sarah! Thanks for leaving your review and for choosing WellnessLiving for your first studio. We are proud to be a part of your business! Our team is always happy to help and we love hearing from you, so be sure to always let us know whenever you need assistance with anything and we will keep providing everything we can to help you. Additionally, get in touch with us any time you think of a feature that you would like to see in WellnessLiving. We have built our software on suggestions like yours, so keep them coming!

Christine from Implus

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Finally a alternative to Mindbody

Pros

The interface is completely user friendly!! Click, click, click and you’ve set up a class, a schedule, a teacher, a client. No multiple deep menus, a dashboard that is extremely well organized, no zombie classes hiding six menus down. It’s just SIMPLE to use and still has everything you need! I trialed and looked at 6 options. Hands down this is the best option both cost and user wise. The amount of time I’ve saved managing my software has given me time to grow my business and focus on more important things!!!

Cons

The full site isn’t optimized for mobile. Other than that, I haven’t had any glitches. This is so much better than Mindbody.

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

August 2018

Hey Christine! Thanks for your awesome review and for choosing to make the switch to WellnessLiving. We understand that studio owners like you need to focus on providing the best services to your clients, so we are very happy to hear that you have found your experience with us so smooth and simple. We do everything we can to offer customers like you the most functional solution possible for your business, which is why we are always improving based on suggestions like yours. Be sure to let our Support Team know about the improvements you would like to see, and you will be able to watch our progress in the Support Center as we start building them right away!

Joanne from Turbo Studio

Ease-of-use

Value for money

Customer support

Functionality

July 2018

User friendly, incredible customer service, every function you need.

Fuss free, not crashing on a weekly basis or causing my clients headaches.

Pros

It's intuitive. I have everything I need in the software and it's working properly every day without 'issues' that prevent myself or my clients from booking. I cannot speak highly enough of the customer service, I reckon those guys are answering my emails in their sleep they are so quick to respond. If you're on a competing site do yourself a favour and move across. I had a slight last minute panic attack because the whole migration was massive and the thought of my clients being inconvenienced stressed me. Best thing I've done for my business was move to them. Not one regret.

Cons

I've only been using the software for a few months now but having used a competitors product for several years I knew what I would be looking for in both good and bad. This has every function I used prior and it's far easier to navigate. So in short, I actually haven't found any cons yet!

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

July 2018

Hi Joanne! Thank you for leaving such a kind review. We are so glad that we have been able to help ease your worries and support your business these last few months. Our entire team at WellnessLiving is singularly dedicated to customers like you, so it is great to hear that you have had such a pleasant experience and have finally found a software that works so well for you! We hope that we can continue to exceed your expectations in the future.

Mila from Reform Pilates Studios

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Really happy about the switch. I've been using WL for three years now and I'm super satisfied with it

Pros

The customer care really cares! They are very responsive and really solve your problem. Also the transition from the old software was smooth and easy

Cons

The new backhand app is amazing although it needs some improvement to speed up its use. Sometimes it requires quite a few clicks

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

July 2018

Hey Mila! Thanks so much for taking the time to leave your review. At WellnessLiving, we know that the best software solution must serve your business exactly how you need so that you can focus on serving your clients, not working around software issues. That is why our team is so dedicated to providing you with the best service and solution possible. Be sure to always let us know exactly what types of improvements you would like to see in our software and our apps and we will start building them for you right away. You can even watch our progress from the Support Center! Looking forward to another awesome three years together.

Josh from www.trainbetter.org

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I've been a customer for several years after using a competitor prior. Very happy

Pros

Simple to use but not short on features. Every time I have a question, customer service handles it quickly and happily. Very good staff. Tons of features I never use but they don't get in the way of it operating the way I want to utilize it.

Cons

I honestly have no complaints. The biggest problem I've had is when they update things and I might have to figure out a new menu. It's never truly been a challenge and their service has always helped with it. Not truly a con.

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

July 2018

Hi Josh! Thank you for leaving your kind review and allowing us to serve you these past years. We always do our best to make WellnessLiving an easy-to-use software that offers complex options to users like you, so we are quite glad to hear that you have found such a simple solution with us. Looking forward to another several years of working together to help provide your community with the best fitness advice and training!

Heather from CORE Buckhead

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Excellent Customer Service that is Always Available to Assist us

Pros

The software is easy to use and pretty user friendly for staff and clients. Since the staff app came out a few months ago our staff is much happier with the ease of checking and maintaining their schedules. There have been a few hiccups (see below), but each time I am able to reach Ry with Customer Service who goes above and beyond to resolve the issue. If he is unable to come up with a resolution, due to a software/engineering issue rather than his ability, he escalates it to the engineering team to resolve the issue or provide more explanation. I appreciate the fact that he also keeps me updated on a regular basis as to the ETA and progress on the resolution.

Cons

Although the software is easy to use, I wish the reports had more filter options especially in regards to financial detail reports and memberships. We have had some hiccups with our clients that have ongoing appointments. Some of the clients that have had the same ongoing appointment for a couple of years have had their ongoing appointment renewal skipped on a random week. It usually happens with several clients at the same time and we have clients that arrive for an appointment that is not on the books and that another client was booked into. (some ongoing clients cancel every so often so at first glance we assume that is the reason they are not on the schedule). When this first happened three months ago I was given a general email response and verbal response by two different customer service agents that we have to manually make those appointments; and it is nearly impossible to anticipate one ongoing appointment missing with almost 170 ongoing appointments each week. I spent many hours double checking our schedule weeks in advance to try and prevent another issue.
The second time the ongoing appointment error happened I dealt directly with Ry who took a look at it and could see there was an issue. He tried to come up with a resolution, but ultimately this was a software glitch and he submitted it to engineering.

Despite some issues here and there, the customer support team has been helpful in trying to fix issues and submit feature requests for engineering to develop.

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

July 2018

Hey Heather! Thanks so much for leaving your review and helping to make WellnessLiving even better. We would never have been able to build our software without comments and suggestions from customers like you, so keep them coming and we will keep doing everything in our power to provide you with the best solution for your business. Be sure to let us know all your thoughts on the Elevate Staff App, too!

Rickey from Rescueyoga

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Moved from Mindbody with the promise of a better solution at a cheaper price.

None I'm switching back to Mindbody.

Pros

Nothing about this software is easy. It takes too many pages to complete even the smallest transaction.

Cons

To do any transaction takes many pages and clicks. The reports are worthless. They have no concept of what a business needs to reconcile accounts or to help with payroll. Although it is less expensive than Mindbody it cost us more time to process anything, which cost us more money.

Review Source: Capterra

John from 90+ Cycling

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Customer support is great. Easy system to use.

Pros

So easy to use. Customers like it better then Mindbody. Very user friendly. Intuitive system to figure out. This was a worth while move from Mindbody!

Cons

Some admin features a limited, but Wellness seems to respond well to feedback and either helps with solutions or creates a fix. Just wish more could be done faster.

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

June 2018

Hi John! Thanks for taking the time to leave your review. Our main goal at WellnessLiving is to make sure that businesses like yours have a simple, fast, and effective software solution for running every part of your day. To offer that to you, we know that we can never stop improving, so keep your suggestions coming and our ever-growing staff of brilliant developers will keep implementing them as quickly as possible. We are so happy to hear that you have had such a great experience with us since making the switch and will keep working to make that experience better for you every single day!

Mario Fernando from KMC Martial Arts INC

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Wonderful, stress-free and empowering! Wellness Living made growing our new business achievable!

It was a great way to keep our clients, classes and products organized. We were able to group and analyze our clients, and their needs in order to improve our marketing and help grow our business. It was easy to use, intuitive and straightforward. It did not require a great deal of training time, allowing us to focus on our clients and creating lasting relationships with them, instead of doing administrative work. We were able to establish a professional online experience/presence and give clients more confidence. We appreciated being able to store some of the most vital and important information about our business in one central spot that was accessible with the touch of a button. Clients were able to recommend us to others and ultimately Wellness Living helped us to grow our client base. We would highly recommend the software to anyone in the fitness industry.

Pros

The ease of use and customizable options make it personal and accessible for a variety of users, regardless of technical knowledge. It is a great resource for small or large businesses. Very intuitive and straightforward. We enjoyed how quick it was to set-up new clients, products and create a welcoming online experience and presence for our business. Online tech support was extremely helpful and there were no interruptions to our service for software updates or glitches. it was very reliable and a great tool to pull reports. The data reports were easy to pull and did not require time-consuming filtering and clean-up. Tracking a client's activity was easy and clear. The pre-set tools and rules for each component of the software were logical and easy to change and modify when needed. Overall it was superior to other CRMs and a pleasure to use. Our clients enjoyed being able to leave reviews and recommendations about their experiences.

Cons

As a small business, it would have been much easier to be able to link the payment processing mechanism to Square or Dream payments. We were looking forward to the reporting capabilities of Wellness Living to help us track our revenue and without having the ability to sync with these, it created a lot of manual data-entry work. This flexibility is very important for businesses that are just beginning and not in a position to pay costly monthly fees for moneris, interac or bank machines. We felt that though it was a competitive rate for this type of software, it was a large investment for us and we wished that we could have taken full advantage of all of these functions.

Review Source: Capterra

Response: WellnessLiving Systems, WellnessLiving Systems

June 2018

Hey Mario Fernando! Thank you so much for leaving such an awesome review. We have worked to make WellnessLiving the most intuitive and easy-to-use software solution available to businesses like yours, so we are glad to hear that you and your staff are so satisfied with our interface, support, and reliability. We also know that some integrations are very important to you, so we are always working to add more. Be sure to let our team know about the specific programs that you would like to see integrated and we will start looking at them right away. WellnessLiving has been built on these types of suggestions from customers like you, so we love hearing them! Thanks again for taking the time to leave your review!


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