--- title: "WellnessLiving Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WellnessLiving. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WellnessLiving is a good fit for you!" source_url: "https://www.softwareadvice.com/martial-arts/wellnessliving-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [WellnessLiving](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/) / WellnessLiving Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/) Reviews [Alternatives](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/alternatives/) # WellnessLiving User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 613 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 435 reviews (71%) - 4 stars: 85 reviews (14%) - 3 stars: 22 reviews (4%) - 2 stars: 26 reviews (4%) - 1 star: 45 reviews (7%) ### Most mentioned pros - Their cloud-based app makes everything feel effortless—from appointment scheduling to reminders and class bookings. Whether you run a gym, spa, or salon, the platform keeps everything organized and professional without the stress. - On top of that, I love supporting a Canadian business that genuinely understands and caters to wellness professionals. If you’re looking for a reliable, user-friendly solution that helps you focus on what you love—teaching and growing your business—WellnessLiving is the perfect choice! - I value how this system is able to have multiple users, and users with different modalities (pilates, osteotherapy, ect). When one therapist needs SOAP notes they can access this option. ### Most mentioned cons - I have been using WL for over 6months, and every time I talk with tech support, they tell me I can't have the function I'm trying to have because of the way my appointments are set up (They knew exactly what my business was and how it functioned and guided me to set things up the way they are, BUT their software can't handle simple things like a client sharing a monetary or session credit with another client) - Software seems in its infancy, lots of idiotic things (I couldn't call tech support from my personal phone as it wasn't listed as a staff phone - who wants to tie up a business line for a half hour at a time to end up getting dropped and never called back- and who is calling tech support that doesn't need tech support anyway)(calendar frequently has days and days of the week wrong - others say the app is ALWAYS like that, but I've seen it correct frequently)(A client can only pay for another client's services with credits they have IF a relationship between the clients was created BEFORE the appointments were booked - they obviously never worked at a spa before deciding to set up their software like that) - The app for scheduling CONSISTENTLY shows the wrong day and day of the week (for example, the 19th will have a dot showing it is today, Wednesday - when today is in fact, a Tuesday the 19th) ## WellnessLiving customer reviews Showing reviews 1-25 of 613 (page 1). ### Wellness Living is the best! - Overall rating: 5/5 - Reviewer: Gareth N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Amazing! Couldn't ask for a better software partner! The software has all the needed functions and more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love their incredible customer service & multiple software functions that allow me to run my yoga & fitness studio. #### Cons nothing. Even when there is a issue or not a function that we need, that are always on it. The correct issue, offer incredible support and build new functions around what businesses need. #### Reasons for choosing WellnessLiving It fit our requirements better than the other options #### Vendor response Hi Gareth, Thank you so much for the wonderful review! We are thrilled to hear that WellnessLiving has been a great fit for running your yoga and fitness studio. It is especially great to know that our customer service and the wide range of features are helping support your day to day operations. We truly appreciate your recognition of our team’s efforts to address issues quickly and continuously improve the platform based on the needs of businesses like yours. Feedback like yours motivates us to keep building tools that help studios grow and operate smoothly. Best regards, Benjamin K. Replied March 2026 --- ### [sensitive content hidden] the Customer Success Manager is great - Overall rating: 4/5 - Reviewer: Phil N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been a mix. On the positive side, my Customer Success Manager, [sensitive content hidden], was personally helpful and genuinely advocated for me when it came to resolving billing and consolidated billing issues. I appreciated that level of support. However, I've been frustrated by hidden fees that were added over time, especially annual fees that weren't clearly disclosed upfront. I also don't appreciate that new add-ons get added to my account automatically, expecting me to opt out of something I never asked for in the first place. That part of the experience has left a bad taste. So while the support team can be great, the company's approach to fees and automatic add-ons needs improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros What I liked most about WellnessLiving is the level of personalized support I received from my Customer Success Manager, [sensitive content hidden]. He genuinely listened to my concerns and worked hard with the merchant team behind the scenes to make things right. On top of that, consolidated billing was activated on my account as requested, which has simplified my monthly accounting significantly. It's rare to find a platform where the support team actually advocates for you rather than just giving generic answers. #### Cons What I liked least about WellnessLiving was not appreciating the hidden fees that were added on over time, especially the annual fees. Also, new add-ons should not be added on and expect us to take them off when we never asked for them to begin with. #### Reasons for choosing WellnessLiving I didnt know any of time until lately, I may consider switching if fees are rising and hiddens fees not being told #### Reasons for switching to WellnessLiving was not up to date with many features i needed #### Vendor response Hi Phil, Thank you for taking the time to share your honest feedback. We appreciate both your recognition of the support you received and your candid comments regarding your concerns. We're delighted to hear that your Customer Success Manager was able to advocate on your behalf and assist with resolving your billing concerns, including the activation of consolidated billing to simplify your accounting processes. Providing personalized support and helping our clients succeed is something we take great pride in. We also appreciate your feedback regarding fees and automatic add-ons. Transparency is important to us, and feedback like yours helps us evaluate how we communicate product updates, pricing changes, and new features to our clients. Thank you again for your partnership and for providing balanced feedback that helps us continue to improve. Best regards, Benjamin K. Replied June 2026 --- ### I am glad I made the switch! - Overall rating: 5/5 - Reviewer: Laura A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I am definitely satisfied with the overall functioning. I think it is user-friendly, and when I have questions, the A. I bot always offers me the right answer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the weekly training virtual sessions so I can use the software to its full potential. I like being able to have multiple schedule widgets, and I appreciate the patience from the staff. #### Cons There is not much to dislike; however, I do wish the User Apps had fewer glitches. That has been recurrent but not terrible. #### Reasons for switching to WellnessLiving Initially, pricing, but now I am glad I did so, because I like Wellnessliving features way better --- ### Happy and Loyal customer. - Overall rating: 5/5 - Reviewer: Melissa S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I am a happy customer and would reccomend them to anyone in need of booking and billing software. I highlight the customer serviec. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I compared many software companies when I opened up my yoga studio and WellnessLiving by far had the best customer service. #### Cons I still have a hard time sometimes with freezing memberships and adjusting future billing cycles but whenever I call with my questions they are patient and walk me through the steps. #### Reasons for choosing WellnessLiving I received better customer service from WL and the price is better. #### Vendor response Hi Melissa, thank you for sharing your experience and for choosing WellnessLiving for your yoga studio. We truly appreciate the time you took to compare platforms and are grateful that our customer service and value stood out to you. We are glad to hear that our team has been patient and supportive when assisting you with freezing memberships and adjusting future billing cycles. These workflows can sometimes feel complex, and your feedback helps us continue improving clarity and ease of use. Our team is always happy to walk through these steps with you and ensure everything is set up correctly for your business. It means a lot to us that you would recommend WellnessLiving to others and highlight our customer service. Supporting studio owners like you is exactly why we do what we do. Best regards, Benjamin K. Replied February 2026 --- ### Love this software - Overall rating: 5/5 - Reviewer: Kristen C. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My studio has used WellnessLiving since we opened in 2022. I love that it's a software that we can grow into. Customer service gets back to me quickly when I need it, and my students really enjoy our personalized app. It's great to have so many different ways for my students to book classes, rentals, and other services. I've recommended it to two of my other studio [sensitive content hidden] friends already! #### Cons Some of the transactions or reports can be a bit clunky. All the information is available, but sometimes it doesn't feel super intuitive. #### Reasons for choosing WellnessLiving I didn't like the interface of MindBody. JackRabbit lacked the functionality I wanted #### Vendor response Hi Kristen, Thank you so much for taking the time to share your experience! We’re thrilled to hear that WellnessLiving has supported your studio’s growth since opening in 2022 and that both you and your students are enjoying the personalized app and flexible booking options. It means a lot that you’ve even recommended us to other studio owners, we truly appreciate your trust and confidence in our platform. We also value your feedback regarding transactions and reports. Our team is always working on making features more intuitive and seamless, so your input helps guide future improvements. We’re so glad to have you as part of the WellnessLiving community and look forward to supporting your studio for many more years to come! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Marylee B. Replied October 2025 --- ### DO NOT SIGN A CONTRACT, you'll be sorry with NO assistance when you need it. - Overall rating: 1/5 - Reviewer: Sally G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Disappointing and frustrating. I was overpromised on features that are unorganized and don't function. *Tech support comes literally 3 days after my call, text, and email requests for immediate help. I have lost members and clients during this time. *They told me so many things would transfer from my existing software to WL, but hardly any of it did - now I'm constantly using a spreadsheet for member credits, client credits, and gift certificates. *Software seems in its infancy, lots of idiotic things (I couldn't call tech support from my personal phone as it wasn't listed as a staff phone - who wants to tie up a business line for a half hour at a time to end up getting dropped and never called back- and who is calling tech support that doesn't need tech support anyway)(calendar frequently has days and days of the week wrong - others say the app is ALWAYS like that, but I've seen it correct frequently)(A client can only pay for another client's services with credits they have IF a relationship between the clients was created BEFORE the appointments were booked - they obviously never worked at a spa before deciding to set up their software like that) *I can't use membership features like promised *The app for scheduling CONSISTENTLY shows the wrong day and day of the week (for example, the 19th will have a dot showing it is today, Wednesday - when today is in fact, a Tuesday the 19th) The calendar on the actual cloud software frequently does this as well. How can their main calendar be wrong all the time? This causes a lot of trouble for our receptionists. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The option for add-on services at the point of booking, Text confirmations (which is an add-on marketing feature that costs more than the software), User interface was attractive, and to be honest I liked all the "yes" answers I was getting from their client support SALES TEAM before the tech team set me straight that those things weren't possible. #### Cons **COMPLETE LACK OF TECH SUPPORT - Minimum 24hr delay in response from a live person. Usually about 3-5 days, sometimes more. They say you are able to call their 800# for immediate help, and it ALWAYS takes over 24hrs. "We have a higher than normal volume..." They have NO client support available. I can't stress this enough. *Forced to use Paragon payment processing (Nuvei) and any credit card equipment MUST be purchased through WL, and not anywhere else. *Any assistance from problems with the set up of your software (which was done under THEIR advice) must be handled in a single 30min tech support block usually happening 4 days after their initial response (which took 3-5 days) *I constantly get ads to upgrade to their Ai bundle, the pop up frequently blocks what I need to see to actually do my job *You can't contact tech support without saying NO to the Ai at least 6 times. Then it asks if you want a human, you say yes, then it makes you continue to chat with the bot answering questions that were ALL answered in the chat they forced you to have with the chat bot initially. *The constant funneling me to Ai instead of a person. I get 4 emails pushing me to use their Ai features or add ons for every 1 that is answering a problem I have. *Not intuitive to people that have used similar industry specific software for years. *Takes FOREVER to check anyone out, click here, click there, go to store, click item, click add, click check out, click method, click, click, click, Client is annoyed long before the process is finished. *I have been using WL for over 6months, and every time I talk with tech support, they tell me I can't have the function I'm trying to have because of the way my appointments are set up (They knew exactly what my business was and how it functioned and guided me to set things up the way they are, BUT their software can't handle simple things like a client sharing a monetary or session credit with another client) Clients do like to gift each other session passes/credits they aren't able to use, but WL doesn't allow it. *Seems like this is more a program for a place that only holds group classes- class booking may work okay, but not individual appointments. STYLISTS, LMTs, Estheticians, Reiki, and other practicioners, STAY AWAY - this may work for yoga or dance classes, but it's not for anyone that does 1:1 time booking. *Adding photos to your store for products or services is awkward, different things require different dimensions, IDK why a haircut would have a different size for the image than a meditation session; both seem like services. but one is always cropped poorly and one is small, there is no rhyme or reason for how it is set up. *With all the lack of client support, it is not the decent value for money I though it would be when I unfortunately signed the contract. *Not sure why, but one of my text alerts just randomly quit coming, they still have not figured this out or fixed it, it's been a month now. *You can not use WL from a phone, and the app is incredibly limited. You can't expand the screen to show the days calendar without rescheduling any appointment you touch. #### Reasons for choosing WellnessLiving Momence was too aggressive with their sales and I needed to switch to a software that would handle more, so I jumped in and signed on and regret it now. #### Reasons for switching to WellnessLiving Appt confirmation texts, adding more staff to my schedule without additional charges #### Vendor response Hi Sally, Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the challenges you’ve experienced. A senior member of our Customer Success team will be reaching out to you shortly to better understand your experience and discuss your concerns further. Best regards, Benjamin K. Replied June 2026 --- ### They don't let you cancel - do NOT recommend - Overall rating: 1/5 - Reviewer: Katie G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered This is not a company that operates in integrity, and therefore I would not recommend it to anyone. They are stealing money from me after I've tried to cancel. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I used the WellnessLiving software for almost two years. While using it, I didn't have any major complaints except missing functionality and complexity. #### Cons Once I decided to leave WellnessLiving, the cancellation process was a complete nightmare. There is no information about how to cancel listed anywhere. I had to get on a call and ask what the process was. I had to ask the rep multiple times because they kept dodging the question and trying to sell me on staying. I finally found out that you need to give written notice at least 30 days prior to your contract expiration or you will automatically renew. I did that and the email was completely ignored. I sent the notice on February 26th and it is now April 21st and they still have not processed the cancellation. I've tried emailing and calling the support number and I get NO response. I'm starting to think the customer success/support team doesn't actually exist. They have kept charging me so now I will need to file fraud claims with my bank to get the money back and stop any future charges from this company. #### Reasons for choosing WellnessLiving MindBody was too expensive and WellnessLiving seemed like it had all of the functionality I needed. #### Vendor response Hi Katie, We’re truly sorry to hear about your experience. This is not the experience we want for our clients. We take your feedback very seriously, and we would like to ensure this is reviewed as quickly as possible. A senior member of our Customer Success team will be reaching out to you shortly to better understand what happened and to address your concerns directly. Best regards, Benjamin K. Replied April 2026 --- ### Too Many Games - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it was a fairly difficult package to set up - requiring lots of work around. Ultimately, it became less and less reliable and I had to move to something else. Even now, I cannot get ahold of anyone in customer service to provide my 30 day notice not to renew. This is a perfect example of what it's like working with these guys. Everything is a huge hassle. I faithfully paid my subscription fees until the agreement ended - but they make it impossible to get in touch and provide the required notice not to renew. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Originally, it was more reliable than our previous software package. As time went on, it became increasingly less reliable. #### Cons The product had too many down times, and the customer services was incredibly difficult to access. Even now, I've transitioned to a new software package, and I cannot reach anyone to provide my 30 day notice not to renew my contract with WellnessLiving (by design I'm sure). #### Reasons for switching to WellnessLiving Reliability was a huge problem with Mind Body. #### Vendor response Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding system reliability and reaching our support team. Your feedback is important to us, and we would like the opportunity to look into this further and ensure your concerns are addressed properly. A senior member of our Customer Success team would be happy to review your situation and assist with the next steps. Please feel free to reach out to us directly so we can help resolve this for you. Best regards, Benjamin K. Replied March 2026 --- ### RUN FROM THIS SOFTWARE - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Wellness Living was great when it was a new software, but now it is a money-hungry corporation. Right up there with the worst of them. High credit card processing fees, many software issues, horrible support, bad software updates, it gets very messy once you've been with them for years due to not being able to delete or archive anything. After 9 years with them, I cannot wait to be finally done; that is when they stop begging me to stay, and finally terminate this auto-renewal contract that I am stuck paying until the end of the year. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The look and feel of the software on the back end. Software was great at first now is awful. DONT GET THIS SOFTWARE. #### Cons I have been with Wellness Living since 2018. In the beginning, it was great I have now terminated my contract due to a lot of issues and loss of income and clients. You cannot delete or archive anything. They do software updates that will create more work for you and your team without addressing current software issues. The review integration has never worked properly to connect to your marketing pages. The rewards points have never worked properly for redemption. The contract that you sign is on auto-renewal. When you try and cancel it they will make it extremely difficult to terminate. Your actual contract is not what you sign its the terms and use located on their website. When they increase your fees annually, you don't get a notification, and you will not be notified when your contract is up for renewal. They make it extremely difficult to terminate and will refuse to remove your business. #### Reasons for switching to WellnessLiving At the time MindBody was over priced and Wellness Living was a new software for a lesser expense with more features. #### Vendor response Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration. We take every concern with utmost seriousness. Please contact us at support@wellnessliving.com so we can review your account in detail and assist further. Best regards, Benjamin K. Replied March 2026 --- ### WellnessLiving Helps My Studio Thrive - Overall rating: 5/5 - Reviewer: Nicole C. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It has been a very positive experience using WellnessLiving. I am running my business solo, and the system helps to keep me on track. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WellnessLiving elps to seamlessly run my business with helpful integrations, automations and mobile booking app. #### Cons I have not had a single negative experience using WellnessLiving- I have no complaints or cons to mention. #### Reasons for choosing WellnessLiving positive reviews, pricepoint, customer service --- ### Fantastic System for our Fitness & Dance Studio - Overall rating: 5/5 - Reviewer: Fiona A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered An excellent overall experience, the customer service is really good - any queries are answered quickly and effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Wellness Living for around 3 years now and it works so well for our Fitness and Dance studio. It is easy to operate for both staff and clients, through our website or App and it is constantly being updated with new features and improvements. We can tailor our class packages and payments very easily to suit our all our different membership offerings, and also aids the administration of our staff and instructors salaries etc. Wellness Living also provides a vast range of different reports that are invaluable in helping us assess our ongoing performance and also plan our future strategies. Would highly recommend. #### Cons We really haven't found any negatives aspects to working with Wellness Living #### Reasons for switching to WellnessLiving Better features and cost effectiveness - great customer service #### Vendor response Hi Fiona, thank you so much for taking the time to share your experience with WellnessLiving! We are absolutely delighted to hear that the platform has been a strong and reliable partner in running your Fitness and Dance studio over the past three years. Knowing that both your team and your clients find the system easy to navigate, whether through the website or mobile app is exactly the kind of feedback we strive for. It is fantastic to hear how you have been able to tailor your class packages and memberships with ease and that our reporting tools are helping guide your business decisions and growth strategies. We take great pride in providing an all-in-one platform that empowers businesses like yours to operate smoothly and scale confidently. Our product team is always working hard behind the scenes to roll out new features and enhancements based on valuable feedback from partners like you. Best Regards, Benjamin K. Replied April 2025 --- ### Wellness Living software review - Overall rating: 5/5 - Reviewer: Edgardo O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered This is the 3rd software company that I have used, and I am definitely pleased with it. they are constantly adding features to better serve their customers which in turn helps our customers. Price wise is about the same as others. Support has been top notch every time I have interacted with them. This alone is hands down one of the best reasons to use them. I've been a customer since 2023 and I have recommended them to others as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system itself has so many options. Price is on par with others. Support is unbelievably helpful. Constantly upgrading the system. #### Cons Price can be slightly lower to really leverage against competitors and to entice companies to use their software vs others. Set up, because of so many options, was very frustrating. Once they were able to get support on the phone with me, they spent hours making sure everything was set up including follow ups. #### Reasons for choosing WellnessLiving The price was lower and wellness living had More options #### Reasons for switching to WellnessLiving The price was lower on the credit card fees. More Options. #### Vendor response Hi Edgardo, thank you for your detailed review and for choosing WellnessLiving as your software solution! We are thrilled to hear that our wide range of features, competitive pricing, and top-notch support have made a positive impact on your business. It’s great to know that our continuous upgrades are helping you serve your customers better! We also appreciate your feedback on pricing and the initial setup process. Our goal is to provide the best value possible while ensuring a robust and feature-rich platform. We understand that setup can be complex due to the many customization options, and we’re glad our support team was able to assist you through the process. Cheers, Benjamin K. Replied March 2025 --- ### Wellness works for most apt businesses! - Overall rating: 4/5 - Reviewer: Isis G. - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Most problems are solvable with workarounds if they do not develop a solution for you right away. Overall the program solves a lot of our customer account management problems in a secure way. It also solves a lot of scheduling issues and teacher management issues. The learning curve is quite steep however and you need tech savvy staff to use the program and personally, I recommend assigning a team lead. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Wellnessliving is a dynamic UI for small businesses that focus on appointments, classes and retail add ons. I liked that once you understand the logic of the UI you can easily manage workarounds for your business regardless of what type of business it is. #### Cons The program is fitness-centric so sometimes there are limitations in the program especially around payment plan styles which we found frustrating. #### Reasons for choosing WellnessLiving Wellnessliving had more features that suited a music school at the time. #### Reasons for switching to WellnessLiving It was insanely expensive and super complicated. #### Vendor response Hi Isis, We would like to take opportunity and thank you for sharing your feedback. We’re happy to hear that our platform has been a great solution for managing appointments, classes, and retail add-ons, and that once familiar with the system, it provides flexibility for different business needs. Your insights into customer account management and scheduling efficiency are truly appreciated! We also acknowledge your feedback regarding payment plan styles and the fitness-centric nature of the platform. We’re always looking for ways to make our software more adaptable across industries, and your input helps us prioritize future improvements. If you have specific enhancements in mind, we’d love for you to submit feature requests through our Community Forum. We appreciate your support and look forward to continuing to help your business thrive! Our 24/7 support team is always here if you need assistance reach us anytime at support@wellnessliving.com. Best regards, Benjamin K. Replied March 2025 --- ### Five stars! - Overall rating: 5/5 - Reviewer: Rachael S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered We switched to WellnessLiving almost two years ago now, and it's been working great for us! The transition from our old booking platform was as seamless as they could make it, and our clients love how intuitive and easy-to-use WL is. The apps also work really well and make client check-in a breeze, even when the internet is out or an instructor (who is relatively unfamiliar with the software) has to use it. WellnessLiving is also significantly more affordable than our old, often clunky, program. It works great for our needs as a small yoga studio! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The price point is great and the software is super easy to use! #### Cons We've been with WellnessLiving for about two years and had minimal issues come up - occasionally we'll think of a feature that we wish existed or was integrated, but all-in-all, it's worked great for us! #### Reasons for choosing WellnessLiving Greater value in terms of what we'd be getting for the price (branded app, livestream option, multiple location options, etc.). #### Reasons for switching to WellnessLiving Mindbody wasn't working well for us in terms of functionality (we encountered lots of glitches, and found the program hard to navigate/use) or price/value. #### Vendor response Hi Rachael, thank you for your fantastic review! We're thrilled to hear that WellnessLiving has been a great fit for your yoga studio over the past two years. It’s wonderful that the transition from your previous booking platform was smooth and that both your team and clients find the software intuitive and easy to use. We’re also happy to know that the mobile apps have been a helpful tool for seamless check-ins even in less-than-ideal situations like internet outages! Affordability without compromising on features is something we strive for, so we’re delighted to hear that WellnessLiving has provided great value compared to your previous system. We appreciate your feedback about feature integrations and always welcome suggestions for improvements. Our team is continually working on updates, and we’d love to hear more about what functionalities would enhance your experience. All the best, Benjamin K. Replied March 2025 --- ### Best system & customer service we have ever experienced - Overall rating: 5/5 - Reviewer: Nancy H. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered We fell in love with the system the moment we saw it almost 2.5 years ago when we decided to open our Pole Dance Academy. Eventhough it was a bit pricy for us & the currency and economy in Egypt is extremely unstable we decided to go for it (as previous clients of Mindbody, we where beyond happy to find a system that offers much more & that is super pretty & inclusive of all services). We have been struggling alot with our business growth due to the economy but we really didn't want to give up because we are super passionate about what we do helping & empowering women through sports & training. We almost gave up on the app and each time the wellnessliving team (especially [sensitive content hidden]) helped us out and gave us exceptions to be able to go through. Thank you so much to our Wellnessliving family, we are beyond grateful to have you & for all your unconditional support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything about wellnessliving is amazing. The interface itself is user friendly, beautiful on the eyes & inclusive of all services we need. Moreover the team & customer care is unbelievable, we see that the company doesn't just care about profit & numbers, you really care about the customer experience and helping out at your highest capacity to facilitate your partners' business and to help wherever you can. A special thanks to [sensitive content hidden] (Customer Success Manager), he has been with us since the beginning and he really made our life a million times easier and helped us with our small business. Thank you we appreciate it. #### Cons The only thing we struggled with is the pricing with the currency devaluation & economic crisis our country has been going through it has been challenging. but to be honest, the team at wellnessliving really understood our struggles & facilitated the best options with us. #### Reasons for choosing WellnessLiving friendly user interface value for money beautiful app in the initial meeting for the demo we fell in love with the kindness & way of the sales agent who showed us wellnessliving #### Reasons for switching to WellnessLiving hate the interface (not user friendly) No value for the money #### Vendor response Hi Nancy, thank you for your heartfelt review! We are truly honored to be part of your journey and to support your Pole Dance Academy. It means the world to us that WellnessLiving has provided you with the tools you need to run your business while also being a partner you can rely on. Our mission is to do more than just provide software, we genuinely care about our customers' success, and knowing that you've felt supported every step of the way is incredibly rewarding. We appreciate you sharing your challenges with pricing due to economic fluctuations. We understand how difficult these situations can be, and we’re glad our team could work with you to find the best possible solutions. Your passion for empowering women through sports and training is truly inspiring, and we’re grateful to be a part of your success story. Thank you again for your kind words and for choosing WellnessLiving. Best Regards, Benjamin K. Replied March 2025 --- ### Game changing software! - Overall rating: 5/5 - Reviewer: Alexis O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I've been using this software for my small business for five years now and it has been a game change! Not only does it optimize our business, it's user-friendly for our vast clientele (which ranges in age) and their tech team always so amazing and helpful. Very reliable service and product, highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tech support is unmatched Very reliable User friendly from customer POV #### Cons Can't come up with much. The staff app/browser website could be more consistant #### Reasons for choosing WellnessLiving More customizable, we could select every single detail and since our business is so unique, this was a huge selling point. Staff was super friendly as well. #### Vendor response Hi Alexis, thank you for taking time and sharing such amazing review and for trusting WellnessLiving for the past five years! We’re excited to hear that our platform has been a game-changer for your business, helping you optimize operations while providing a user-friendly experience for your diverse clientele. It’s also great to know that our tech support team has been there whenever you needed them, your success is our priority! We appreciate your feedback on the staff app and browser consistency. We’re always working to improve our platform, and insights like yours help us refine the experience for businesses like yours. Thanks again for your support and recommendation! If you ever need assistance, our 24/7 team is always here and reachable at support@wellnessliving.com. Best regards, Benjamin K. Replied February 2025 --- ### Wellness Living - Overall rating: 5/5 - Reviewer: Amber S. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I enjoy using Wellness Living and I find it to be a great tool! It is convenient being able to make payments through the app as needed, users can be put on a wait list, and it is great for marketing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wellness Living is a great tool to utilize to market your classes/studio, as well as user friendly when booking a class. It also easy to make payments through the app and the layout is presented in an organized easy manner. #### Cons I have found the application can be glitchy at times, which I have found to be an annoyance. There have been times where I had to close out or redownload the app, which then fixes it. #### Vendor response Thank you so much, Amber, for taking the time to share your experience with WellnessLiving. We’re glad to hear that you find the platform user friendly, organized, and helpful for class bookings, payments, waitlists, and marketing — that convenience and ease of use are exactly what we aim to deliver. We also appreciate you calling out the occasional app glitches. While refreshing or reinstalling can resolve many of these issues, your feedback is important as it helps our product team continue improving overall performance and stability. If you ever notice recurring behavior, our support team can also help investigate and ensure everything is running smoothly. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Benjamin K. Replied February 2026 --- ### A company that listens - Overall rating: 4/5 - Reviewer: Lisa H. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I have been with wellnessliving for over 5 years now. They have done a great job at helping me thru the years to curtail the software to my business. When I need something to work differently, they have been really good about helping me make it work as expected or have worked diligently to get back to me with an answer so that I can move forward. I would rate it 5 star and hopefully can again in the future, however, I’ve recently had a few issues with reaching tech support. I have been assured this is temporary and have to trust that their tech support has always been 5 star. Response a little slower than normal, however my issues have all been answered and resolved to 100% satisfaction. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros WL has a good overall product and thru the years constantly listens to their clientele and makes improvements. Historically tech support has been superior. #### Cons I have recently had some issues with slow response from tech support, however, given my past experience, this is not normal for them. WL has contacted me and alleviated all of my concerns. #### Reasons for choosing WellnessLiving Not sure now… thinking of looking again. #### Vendor response Hi Lisa, Thank you for taking the time to share your honest feedback and for being a loyal WellnessLiving customer for over five years. We truly appreciate your recognition of how the platform has evolved by listening to client input, and we’re especially concerned to hear about your recent experience with customer support. Your feedback regarding the shift toward AI-assisted support is important to us. While AI is designed to help resolve common questions faster and provide immediate guidance, we absolutely recognize that it cannot replace human support for more complex situations. A senior member of our Customer Success team has been made aware of your concerns and will be reaching out to you directly to ensure your outstanding issues are addressed properly and to restore the level of support you’ve come to expect from us. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Benjamin K. Replied December 2025 --- ### All in one tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Even if it's not the most lightweight or modern-feeling system, it offers strong functionality once you’re set up properly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very comprehensive platform for managing fitness, wellness, and studio-based businesses. The feature set is strong especially for studios that have multiple offers like classes, packages and recurring memberships. It also helped us reduce no-shows and admin work with some of its automated features. #### Cons The interface is a bit cluttered and could be fine tuned. Customization wasn't always intuitive for our team. #### Vendor response Thank you for taking the time to share your detailed feedback. We’re glad to hear that WellnessLiving has been a strong solution for managing your fitness and studio-based offerings, especially with classes, packages, and recurring memberships. It’s great to know that our automation tools have helped reduce no-shows and cut down on administrative work, allowing your team to focus more on running the business. We also appreciate your honest input regarding the interface and customization experience. WellnessLiving is designed to be highly comprehensive, which can sometimes feel busy at first. That said, we are continuously refining the interface and workflows to make customization more intuitive and easier for teams to navigate. Once set up properly, as you mentioned, the platform is built to deliver long-term value and robust functionality for growing businesses. Best regards, Benjamin K. Replied December 2025 --- ### Wellnessliving Has it All! - Overall rating: 5/5 - Reviewer: Jolie E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros "WellnessLiving (WL) has been a game-changer for my yoga/pilates studio! WL is intuitive, easy to use, and has everything I need to manage classes, memberships, and client communication all in one place. My members love how simple it is to book classes (through our website or the app) and stay connected, and I love how much time it saves me on the back end. The customer support team is fantastic—responsive, knowledgeable. WellnessLiving has helped me streamline my business so I can focus more on our community and teaching. I couldn’t recommend it more!" #### Cons nothing right now. #### Reasons for switching to WellnessLiving too expensive and outdated. #### Vendor response Hi Jolie, Thank you so much for your wonderful feedback! We’re delighted to hear that WellnessLiving has been a game-changer for your yoga and pilates studio. It’s fantastic that our all-in-one platform is helping you easily manage classes, memberships, and client communication while saving time behind the scenes. We’re also thrilled to know your members are finding the booking process smooth and convenient this is exactly what we strive for! Our customer support team will be so happy to hear your kind words. We’re grateful to have you as part of the WellnessLiving community and look forward to continuing to support your studio’s growth and success. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. Replied October 2025 --- ### [sensitice content hidden] Ekstasis Strength and Conditioning Review, via Membership Coordinator Trevor Bradley-Dade - Overall rating: 5/5 - Reviewer: Trevor B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overwhelmingly positive. I'm struggling to think of aspects I'd like to see upgraded... the customer care has been super good to us. And I find that the AI chatbot is more well-equipped than any of its peers to respond to complex, detailed inquiries. The Membership Duration rules need some more flexibility (offer days as well as weeks, months, etc.) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service team is incredibly helpful and responsive. When we changed our business model at Ekstasis Strength and Conditioning earlier this year, I spent hours on the phone and in virtual meetings with different customer service reps (particularly our guy [sensitice content hidden]!) and they always very gracious and generous with their time. We could not have shifted to a membership model successfully without their guidance! I have called countless times since and have always been met with courteous assistance. I also appreciate how many different features the WellnessLiving platform offers. Like any system, it does have its limitations, but those have not really held us back from anything we've wanted to do in any significant way. The more I learn about how to utilize WellnessLiving, the more my appreciation for it grows. I've worked with some its competitors in the past (such as MindBodyOnline) and had much poorer experiences. #### Cons When setting up our membership model, we had aimed to create membership options with a constant, repeating duration of exactly 30 days, but were unable to do, as "days" was not a unit of measurement that we could select for Membership Durations. We had to go with a 1-month Membership Duration instead between automatic renewals, which of course resulted in variance amongst some members' automatic renewal dates, as a consequence of certain months having a different number of days. This made renewal dates for those clients less predictable. Enabling 30-day membership durations would not have necessarily fixed this aspect, but it likely would've guaranteed the same amount of training opportunities (days) for every one of clients on a monthly basis #### Vendor response Hi Trevor, thank you so much for your thoughtful and detailed review! We’re truly honored to be a part of your journey at Ekstasis Strength and Conditioning, especially during such a pivotal transition to your new membership model. It’s fantastic to hear that our support team was able to guide you through it, we’ll be sure to share your kind words with the reps who worked with you. Your feedback about the flexibility around membership durations is incredibly valuable. We understand how important predictable renewals can be for both business operations and member experience. While the current system is based on calendar months, your suggestion to incorporate fixed “30-day” duration options has been noted and will be passed along to our product team for consideration as we continue to enhance our platform. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Thanks again for your continued trust, Warm regards, Replied June 2025 --- ### Book simple. Book quick. - Overall rating: 5/5 - Reviewer: Chandler B. G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It helps me oragnize how I want to explore fitness journey. While Im learning new things I am also helping people get started in their own journey. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found the most beneficial thing Wellness Living provides is the accessibility it has to let clients book. I started using this not long ago and I already have a few regulars that want to train with me while I even keep track of my own trainer. #### Cons Sometimes spots fill up quick and you may not know right away. It only happened once, but my appointment was cancelled an hour after I booked it. #### Vendor response Hi Chandler, thank you so much for sharing your experience with WellnessLiving! We’re thrilled to hear that you’ve already been able to attract regular clients and that the booking accessibility has made it easy for both you and your clients to stay organized. It’s great to know our platform is helping you balance your own training while supporting others on their fitness journeys. We appreciate your note about the appointment cancellation experience. While this seems to have been an isolated situation, our team continuously works on improving booking notifications to ensure trainers and clients are updated in real-time. Your feedback helps us fine-tune these features so your experience is always smooth. We’re excited to continue being part of your fitness journey and helping you grow your client base! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Benjamin K. Replied September 2025 --- ### Great app to have - Overall rating: 4/5 - Reviewer: Tyla J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Wellness Living is a good app to have for your business if you have a gym. It is user friendly for the clients and personal trainers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I love the access to information that is available for your business that relates to the customers/clients. #### Cons The app is a little glitchy at times so there have been so many updates that needed to be pushed through every week. #### Vendor response Hi Tyla, thank you so much for sharing your thoughts with us! We are glad to hear that you find WellnessLiving to be a valuable tool for your business and that it has been user-friendly for both your clients and personal trainers. Our goal is to provide a seamless and intuitive experience that supports fitness businesses in delivering top-tier service and managing day-to-day operations with ease. We also appreciate your honest feedback about the app’s performance. While we are constantly working to roll out updates that improve functionality and introduce helpful new features, we understand that frequent updates and occasional glitches can be disruptive. Please know that our development team is continuously optimizing app performance and stability based on user feedback like yours. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Warm regards, Benjamin K. Replied May 2025 --- ### Great software for a small buisness - Overall rating: 5/5 - Reviewer: Shawn E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered This has been one of the best software suites I have used for my company, it easily handles scheduling, client profiles, notes, and cashing out people. The best part is all the therapists can see their schedules for the day right from their phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great scheduling, therapists can see their scheduled appointments, can do your notes using your phone, etc. #### Cons it can be difficult to get used to when using it on your phone. #### Vendor response Hi Shawn, thank you for taking the time to share your experience! We’re so glad to hear that WellnessLiving has been one of the best software solutions for your business. It’s great to know that features like scheduling, client profiles, SOAP notes, and mobile access are making a positive impact for both you and your team. We appreciate your feedback regarding the mobile experience. While we’re happy that your therapists are able to conveniently view their schedules from their phones, we also recognize that there’s always room to improve the overall mobile usability. Your insight helps guide our ongoing development efforts—we’re constantly working on refinements to make sure the app is as intuitive and seamless as possible. Thank you again for your support, and please remember: Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. Replied May 2025 --- ### Everything and MORE! - Overall rating: 5/5 - Reviewer: Danielle S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it has been night and day from our previous software. It's easy, very user friendly and does everything we need it to do and more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We like how easy and intuitive it is to use. #### Cons We don't love that you have to email them to remove someone from your database. We also wish there were an option to have a waitlist without putting in credit card info. Although we are a free gym and there would be no charge, we do not wish to accept credit card info for liability and privacy concerns. #### Reasons for switching to WellnessLiving too expensive and it wasn't easy to use. #### Vendor response Hi Danielle, thank you for your amazing review! We’re thrilled to hear that WellnessLiving has been a complete game-changer for your business and that you find it intuitive and easy to use. Our goal is to provide a seamless experience that not only meets but exceeds your expectations, so knowing that our platform does everything you need and more is fantastic to hear! We appreciate your feedback regarding database removal and the waitlist process. We understand that for businesses like yours, having full control over your client records and offering a waitlist without requiring credit card information would be beneficial. While these processes are designed with security and system integrity in mind, we value your insights and will pass them along to our development team for future improvements. Thanks again for your support and thoughtful feedback. We appreciate you taking your time and sharing your feedback. Best regards, Benjamin K. Replied March 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/reviews/?page=2) --- WellnessLiving Reviews, Pros and Cons - 2026 Software Advice