--- title: "WellnessLiving Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WellnessLiving. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WellnessLiving is a good fit for you!" source_url: "https://www.softwareadvice.com/martial-arts/wellnessliving-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [WellnessLiving](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/) / WellnessLiving Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/) Reviews [Alternatives](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/alternatives/) # WellnessLiving User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 613 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 435 reviews (71%) - 4 stars: 85 reviews (14%) - 3 stars: 22 reviews (4%) - 2 stars: 26 reviews (4%) - 1 star: 45 reviews (7%) ### Most mentioned pros - Their cloud-based app makes everything feel effortless—from appointment scheduling to reminders and class bookings. Whether you run a gym, spa, or salon, the platform keeps everything organized and professional without the stress. - On top of that, I love supporting a Canadian business that genuinely understands and caters to wellness professionals. If you’re looking for a reliable, user-friendly solution that helps you focus on what you love—teaching and growing your business—WellnessLiving is the perfect choice! - I value how this system is able to have multiple users, and users with different modalities (pilates, osteotherapy, ect). When one therapist needs SOAP notes they can access this option. ### Most mentioned cons - I have been using WL for over 6months, and every time I talk with tech support, they tell me I can't have the function I'm trying to have because of the way my appointments are set up (They knew exactly what my business was and how it functioned and guided me to set things up the way they are, BUT their software can't handle simple things like a client sharing a monetary or session credit with another client) - Software seems in its infancy, lots of idiotic things (I couldn't call tech support from my personal phone as it wasn't listed as a staff phone - who wants to tie up a business line for a half hour at a time to end up getting dropped and never called back- and who is calling tech support that doesn't need tech support anyway)(calendar frequently has days and days of the week wrong - others say the app is ALWAYS like that, but I've seen it correct frequently)(A client can only pay for another client's services with credits they have IF a relationship between the clients was created BEFORE the appointments were booked - they obviously never worked at a spa before deciding to set up their software like that) - The app for scheduling CONSISTENTLY shows the wrong day and day of the week (for example, the 19th will have a dot showing it is today, Wednesday - when today is in fact, a Tuesday the 19th) ## WellnessLiving customer reviews Showing reviews 1-25 of 613 (page 1). ### Wellness Living is the best! - Overall rating: 5/5 - Reviewer: Gareth N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Amazing! Couldn't ask for a better software partner! The software has all the needed functions and more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love their incredible customer service & multiple software functions that allow me to run my yoga & fitness studio. #### Cons nothing. Even when there is a issue or not a function that we need, that are always on it. The correct issue, offer incredible support and build new functions around what businesses need. #### Reasons for choosing WellnessLiving It fit our requirements better than the other options #### Vendor response Hi Gareth, Thank you so much for the wonderful review! We are thrilled to hear that WellnessLiving has been a great fit for running your yoga and fitness studio. It is especially great to know that our customer service and the wide range of features are helping support your day to day operations. We truly appreciate your recognition of our team’s efforts to address issues quickly and continuously improve the platform based on the needs of businesses like yours. Feedback like yours motivates us to keep building tools that help studios grow and operate smoothly. Best regards, Benjamin K. Replied March 2026 --- ### [sensitive content hidden] the Customer Success Manager is great - Overall rating: 4/5 - Reviewer: Phil N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been a mix. On the positive side, my Customer Success Manager, [sensitive content hidden], was personally helpful and genuinely advocated for me when it came to resolving billing and consolidated billing issues. I appreciated that level of support. However, I've been frustrated by hidden fees that were added over time, especially annual fees that weren't clearly disclosed upfront. I also don't appreciate that new add-ons get added to my account automatically, expecting me to opt out of something I never asked for in the first place. That part of the experience has left a bad taste. So while the support team can be great, the company's approach to fees and automatic add-ons needs improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros What I liked most about WellnessLiving is the level of personalized support I received from my Customer Success Manager, [sensitive content hidden]. He genuinely listened to my concerns and worked hard with the merchant team behind the scenes to make things right. On top of that, consolidated billing was activated on my account as requested, which has simplified my monthly accounting significantly. It's rare to find a platform where the support team actually advocates for you rather than just giving generic answers. #### Cons What I liked least about WellnessLiving was not appreciating the hidden fees that were added on over time, especially the annual fees. Also, new add-ons should not be added on and expect us to take them off when we never asked for them to begin with. #### Reasons for choosing WellnessLiving I didnt know any of time until lately, I may consider switching if fees are rising and hiddens fees not being told #### Reasons for switching to WellnessLiving was not up to date with many features i needed #### Vendor response Hi Phil, Thank you for taking the time to share your honest feedback. We appreciate both your recognition of the support you received and your candid comments regarding your concerns. We're delighted to hear that your Customer Success Manager was able to advocate on your behalf and assist with resolving your billing concerns, including the activation of consolidated billing to simplify your accounting processes. Providing personalized support and helping our clients succeed is something we take great pride in. We also appreciate your feedback regarding fees and automatic add-ons. Transparency is important to us, and feedback like yours helps us evaluate how we communicate product updates, pricing changes, and new features to our clients. Thank you again for your partnership and for providing balanced feedback that helps us continue to improve. Best regards, Benjamin K. Replied June 2026 --- ### I am glad I made the switch! - Overall rating: 5/5 - Reviewer: Laura A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I am definitely satisfied with the overall functioning. I think it is user-friendly, and when I have questions, the A. I bot always offers me the right answer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the weekly training virtual sessions so I can use the software to its full potential. I like being able to have multiple schedule widgets, and I appreciate the patience from the staff. #### Cons There is not much to dislike; however, I do wish the User Apps had fewer glitches. That has been recurrent but not terrible. #### Reasons for switching to WellnessLiving Initially, pricing, but now I am glad I did so, because I like Wellnessliving features way better --- ### Recommend WellnessLiving for class bookings - Overall rating: 4/5 - Reviewer: Destinee W. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros WellnessLiving makes scheduling classes and events very simple. Enjoy that they have a mobile app that we can customize to our own brand for the customers to easily use and access their classes and account. It also has text messaging so we can mass send texts or individual to each client. #### Cons There do seem to be frequent bugs and issues that are hard to get resolved. Typically when you submit an issue ticket it goes nowhere, had to learn a loop hole and submit a ticket a different way for it to work but most times they don't have solutions. It's usually a user that replies and suggests things that we've tried but customer service is very minimal. #### Reasons for switching to WellnessLiving Was looking for more features than MindBody was offering. #### Vendor response Hi Destinee, Thank you for taking the time to share your feedback. We’re glad to hear that scheduling classes and events has been simple for you, and that the branded mobile app and SMS features are helping you stay connected with your clients and enhance their experience. We’re sorry to hear about the challenges you’ve faced with bugs and support responsiveness. That’s certainly not the experience we aim to provide. Your feedback is important, and we would appreciate the opportunity to look into this further and ensure your concerns are properly addressed. Since we’re unable to identify your account here, please reach out to us directly so we can review this in detail and assist you. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. Replied March 2026 --- ### Happy and Loyal customer. - Overall rating: 5/5 - Reviewer: Melissa S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I am a happy customer and would reccomend them to anyone in need of booking and billing software. I highlight the customer serviec. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I compared many software companies when I opened up my yoga studio and WellnessLiving by far had the best customer service. #### Cons I still have a hard time sometimes with freezing memberships and adjusting future billing cycles but whenever I call with my questions they are patient and walk me through the steps. #### Reasons for choosing WellnessLiving I received better customer service from WL and the price is better. #### Vendor response Hi Melissa, thank you for sharing your experience and for choosing WellnessLiving for your yoga studio. We truly appreciate the time you took to compare platforms and are grateful that our customer service and value stood out to you. We are glad to hear that our team has been patient and supportive when assisting you with freezing memberships and adjusting future billing cycles. These workflows can sometimes feel complex, and your feedback helps us continue improving clarity and ease of use. Our team is always happy to walk through these steps with you and ensure everything is set up correctly for your business. It means a lot to us that you would recommend WellnessLiving to others and highlight our customer service. Supporting studio owners like you is exactly why we do what we do. Best regards, Benjamin K. Replied February 2026 --- ### DO NOT SIGN A CONTRACT, you'll be sorry with NO assistance when you need it. - Overall rating: 1/5 - Reviewer: Sally G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Disappointing and frustrating. I was overpromised on features that are unorganized and don't function. *Tech support comes literally 3 days after my call, text, and email requests for immediate help. I have lost members and clients during this time. *They told me so many things would transfer from my existing software to WL, but hardly any of it did - now I'm constantly using a spreadsheet for member credits, client credits, and gift certificates. *Software seems in its infancy, lots of idiotic things (I couldn't call tech support from my personal phone as it wasn't listed as a staff phone - who wants to tie up a business line for a half hour at a time to end up getting dropped and never called back- and who is calling tech support that doesn't need tech support anyway)(calendar frequently has days and days of the week wrong - others say the app is ALWAYS like that, but I've seen it correct frequently)(A client can only pay for another client's services with credits they have IF a relationship between the clients was created BEFORE the appointments were booked - they obviously never worked at a spa before deciding to set up their software like that) *I can't use membership features like promised *The app for scheduling CONSISTENTLY shows the wrong day and day of the week (for example, the 19th will have a dot showing it is today, Wednesday - when today is in fact, a Tuesday the 19th) The calendar on the actual cloud software frequently does this as well. How can their main calendar be wrong all the time? This causes a lot of trouble for our receptionists. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The option for add-on services at the point of booking, Text confirmations (which is an add-on marketing feature that costs more than the software), User interface was attractive, and to be honest I liked all the "yes" answers I was getting from their client support SALES TEAM before the tech team set me straight that those things weren't possible. #### Cons **COMPLETE LACK OF TECH SUPPORT - Minimum 24hr delay in response from a live person. Usually about 3-5 days, sometimes more. They say you are able to call their 800# for immediate help, and it ALWAYS takes over 24hrs. "We have a higher than normal volume..." They have NO client support available. I can't stress this enough. *Forced to use Paragon payment processing (Nuvei) and any credit card equipment MUST be purchased through WL, and not anywhere else. *Any assistance from problems with the set up of your software (which was done under THEIR advice) must be handled in a single 30min tech support block usually happening 4 days after their initial response (which took 3-5 days) *I constantly get ads to upgrade to their Ai bundle, the pop up frequently blocks what I need to see to actually do my job *You can't contact tech support without saying NO to the Ai at least 6 times. Then it asks if you want a human, you say yes, then it makes you continue to chat with the bot answering questions that were ALL answered in the chat they forced you to have with the chat bot initially. *The constant funneling me to Ai instead of a person. I get 4 emails pushing me to use their Ai features or add ons for every 1 that is answering a problem I have. *Not intuitive to people that have used similar industry specific software for years. *Takes FOREVER to check anyone out, click here, click there, go to store, click item, click add, click check out, click method, click, click, click, Client is annoyed long before the process is finished. *I have been using WL for over 6months, and every time I talk with tech support, they tell me I can't have the function I'm trying to have because of the way my appointments are set up (They knew exactly what my business was and how it functioned and guided me to set things up the way they are, BUT their software can't handle simple things like a client sharing a monetary or session credit with another client) Clients do like to gift each other session passes/credits they aren't able to use, but WL doesn't allow it. *Seems like this is more a program for a place that only holds group classes- class booking may work okay, but not individual appointments. STYLISTS, LMTs, Estheticians, Reiki, and other practicioners, STAY AWAY - this may work for yoga or dance classes, but it's not for anyone that does 1:1 time booking. *Adding photos to your store for products or services is awkward, different things require different dimensions, IDK why a haircut would have a different size for the image than a meditation session; both seem like services. but one is always cropped poorly and one is small, there is no rhyme or reason for how it is set up. *With all the lack of client support, it is not the decent value for money I though it would be when I unfortunately signed the contract. *Not sure why, but one of my text alerts just randomly quit coming, they still have not figured this out or fixed it, it's been a month now. *You can not use WL from a phone, and the app is incredibly limited. You can't expand the screen to show the days calendar without rescheduling any appointment you touch. #### Reasons for choosing WellnessLiving Momence was too aggressive with their sales and I needed to switch to a software that would handle more, so I jumped in and signed on and regret it now. #### Reasons for switching to WellnessLiving Appt confirmation texts, adding more staff to my schedule without additional charges #### Vendor response Hi Sally, Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the challenges you’ve experienced. A senior member of our Customer Success team will be reaching out to you shortly to better understand your experience and discuss your concerns further. Best regards, Benjamin K. Replied June 2026 --- ### They don't let you cancel - do NOT recommend - Overall rating: 1/5 - Reviewer: Katie G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered This is not a company that operates in integrity, and therefore I would not recommend it to anyone. They are stealing money from me after I've tried to cancel. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I used the WellnessLiving software for almost two years. While using it, I didn't have any major complaints except missing functionality and complexity. #### Cons Once I decided to leave WellnessLiving, the cancellation process was a complete nightmare. There is no information about how to cancel listed anywhere. I had to get on a call and ask what the process was. I had to ask the rep multiple times because they kept dodging the question and trying to sell me on staying. I finally found out that you need to give written notice at least 30 days prior to your contract expiration or you will automatically renew. I did that and the email was completely ignored. I sent the notice on February 26th and it is now April 21st and they still have not processed the cancellation. I've tried emailing and calling the support number and I get NO response. I'm starting to think the customer success/support team doesn't actually exist. They have kept charging me so now I will need to file fraud claims with my bank to get the money back and stop any future charges from this company. #### Reasons for choosing WellnessLiving MindBody was too expensive and WellnessLiving seemed like it had all of the functionality I needed. #### Vendor response Hi Katie, We’re truly sorry to hear about your experience. This is not the experience we want for our clients. We take your feedback very seriously, and we would like to ensure this is reviewed as quickly as possible. A senior member of our Customer Success team will be reaching out to you shortly to better understand what happened and to address your concerns directly. Best regards, Benjamin K. Replied April 2026 --- ### RUN FROM THIS SOFTWARE - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Wellness Living was great when it was a new software, but now it is a money-hungry corporation. Right up there with the worst of them. High credit card processing fees, many software issues, horrible support, bad software updates, it gets very messy once you've been with them for years due to not being able to delete or archive anything. After 9 years with them, I cannot wait to be finally done; that is when they stop begging me to stay, and finally terminate this auto-renewal contract that I am stuck paying until the end of the year. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The look and feel of the software on the back end. Software was great at first now is awful. DONT GET THIS SOFTWARE. #### Cons I have been with Wellness Living since 2018. In the beginning, it was great I have now terminated my contract due to a lot of issues and loss of income and clients. You cannot delete or archive anything. They do software updates that will create more work for you and your team without addressing current software issues. The review integration has never worked properly to connect to your marketing pages. The rewards points have never worked properly for redemption. The contract that you sign is on auto-renewal. When you try and cancel it they will make it extremely difficult to terminate. Your actual contract is not what you sign its the terms and use located on their website. When they increase your fees annually, you don't get a notification, and you will not be notified when your contract is up for renewal. They make it extremely difficult to terminate and will refuse to remove your business. #### Reasons for switching to WellnessLiving At the time MindBody was over priced and Wellness Living was a new software for a lesser expense with more features. #### Vendor response Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration. We take every concern with utmost seriousness. Please contact us at support@wellnessliving.com so we can review your account in detail and assist further. Best regards, Benjamin K. Replied March 2026 --- ### Too Many Games - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it was a fairly difficult package to set up - requiring lots of work around. Ultimately, it became less and less reliable and I had to move to something else. Even now, I cannot get ahold of anyone in customer service to provide my 30 day notice not to renew. This is a perfect example of what it's like working with these guys. Everything is a huge hassle. I faithfully paid my subscription fees until the agreement ended - but they make it impossible to get in touch and provide the required notice not to renew. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Originally, it was more reliable than our previous software package. As time went on, it became increasingly less reliable. #### Cons The product had too many down times, and the customer services was incredibly difficult to access. Even now, I've transitioned to a new software package, and I cannot reach anyone to provide my 30 day notice not to renew my contract with WellnessLiving (by design I'm sure). #### Reasons for switching to WellnessLiving Reliability was a huge problem with Mind Body. #### Vendor response Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding system reliability and reaching our support team. Your feedback is important to us, and we would like the opportunity to look into this further and ensure your concerns are addressed properly. A senior member of our Customer Success team would be happy to review your situation and assist with the next steps. Please feel free to reach out to us directly so we can help resolve this for you. Best regards, Benjamin K. Replied March 2026 --- ### WellnessLiving Helps My Studio Thrive - Overall rating: 5/5 - Reviewer: Nicole C. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It has been a very positive experience using WellnessLiving. I am running my business solo, and the system helps to keep me on track. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WellnessLiving elps to seamlessly run my business with helpful integrations, automations and mobile booking app. #### Cons I have not had a single negative experience using WellnessLiving- I have no complaints or cons to mention. #### Reasons for choosing WellnessLiving positive reviews, pricepoint, customer service --- ### Its a good software. Mostly user friendly. - Overall rating: 5/5 - Reviewer: Sarah S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It's been up and down. I don't enjoy working with security metrics and paragon. I really had to push to get several issues resolved. I have tried other softwares. Like all software, there is a learning curve. Once I got the set-up figured out and got some assistance from WL to handle the security metrics and paragon, I'd say WL is the best software for the price. The AI help chat is a big improvement as well. Most of my immediate operational questions are answered very efficiently and instantly with the AI chat. Also, they WL team seems like they are continuously making improvements. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was a huge help! You can really tailor the software to fit your business needs. (Which means the backend is pretty complex) It takes some learning & setup time trial and error. But once you figure it all out, the workflow is easy and efficient. My employees find it pretty intuitive to use. #### Cons The payment processor, Paragon & Security Metrics. I wish WL switch to Stripe. So much easier and the Stripe hardware is so much better! #### Reasons for choosing WellnessLiving It was already installed. The price was better. #### Reasons for switching to WellnessLiving Acuity was a clunky mess. After a year and a half with WL, I switched to Arketa. I like several of Arketa's features better than WL's; however, the price of Arketa didn't make up for the difference in what we were not able to do. #### Vendor response Hi Sarah, thank you for sharing your experience with WellnessLiving! We’re happy to hear that you’ve found our software to be user-friendly and customizable to your business needs. It’s great to know that once the setup was complete, your workflow became smooth and efficient, our goal is always to provide a system that grows with your business! We also appreciate your kind words about our team’s support and continuous improvements. Our AI chat was designed to provide instant answers, and we’re glad it’s been helpful in your day-to-day operations. We understand your concerns regarding payment processing. While Paragon and SecurityMetrics are our current partners, we’re always exploring ways to enhance our system, and your feedback is valuable. We’ll be sure to pass your comments along to our team. If you ever need further assistance, our 24/7 support team is here for you at support@wellnessliving.com. Best regards, Benjamin K. Replied March 2025 --- ### Love the service Wellness Living provides. - Overall rating: 5/5 - Reviewer: Monica N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I love the ease of the scheduling for myself and my staff. I was building my own schedule every week and it was exhausting. No other platform fit with my type of business. Wellness Living had exactly what I needed and helped me get started with ease. I have also utilized their client app and FitBuilder and recently have opted into their website building. I love the education and support they give to all of their clients. So grateful for them for my business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of scheduling for my staff. I can schedule classes/trainings/staff all in one. #### Cons I haven't had many issues but I find it a little difficult to reach them through any avenue other than email. Sometimes I need a quick response and fix. #### Reasons for choosing WellnessLiving Wellness Living fit better for scheduling purposes and it integrated my gym as well as my Physical therapy business and scheduling for my staff. #### Vendor response Hi Monica, thank you for your thoughtful review! We’re so happy to hear that WL has made scheduling effortless for you and your staff. It’s great to know that our platform fits your business needs perfectly and has streamlined what used to be a time-consuming process. It’s also exciting that you’re taking full advantage of our ecosystem, from the client app to FitBuilder and now our website builder! We love that you find value in the education and support we provide, we’re always here to help our clients grow and succeed. We appreciate your feedback on response times through different channels. While email support allows us to track and resolve issues efficiently, we understand the need for quicker responses. Our team is always working to enhance communication, and we encourage you to explore our live chat and phone support options when you need immediate assistance. All the best, Benjamin K. Replied March 2025 --- ### Way better than our last CRM - Overall rating: 5/5 - Reviewer: Cameron E. - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall its a huge improvement for our team! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am a fan of Wellness Living compared to our last CRM. I appreciate the quick improvements that are made when enough people make a suggestion. #### Cons I do feel like the reports that are available can be a little limiting at times for pulling specific metrics. I also wish it had more official invoicing capabilities. Some client types we work with get funding from government programs and require official invoices that we have to go outside of the system for. Other than that we love it #### Reasons for switching to WellnessLiving The other CRM was very limiting and didn't allow virtual integration #### Vendor response Hi Cameron, thank you for your great review! We're so glad to hear that WellnessLiving has been a huge improvement for your team and that you appreciate our commitment to continuous improvements based on customer feedback. Your experience is exactly what we strive for helping businesses run smoothly with a system that evolves to meet their needs. We appreciate your feedback on reporting and invoicing. We understand the importance of having more robust invoicing capabilities, especially for businesses that work with government-funded clients. While we offer various reporting tools, we recognize that every business has unique requirements, and we’ll be sure to share your insights with our development team for future enhancements. It's fantastic to hear that you love the system overall! If you ever need assistance or have more suggestions, our 24/7 support team is always here and reachable at support@wellnessliving.com. Best regards, Benjamin K. Replied March 2025 --- ### Wellness Living - Overall rating: 5/5 - Reviewer: Amber S. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I enjoy using Wellness Living and I find it to be a great tool! It is convenient being able to make payments through the app as needed, users can be put on a wait list, and it is great for marketing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wellness Living is a great tool to utilize to market your classes/studio, as well as user friendly when booking a class. It also easy to make payments through the app and the layout is presented in an organized easy manner. #### Cons I have found the application can be glitchy at times, which I have found to be an annoyance. There have been times where I had to close out or redownload the app, which then fixes it. #### Vendor response Thank you so much, Amber, for taking the time to share your experience with WellnessLiving. We’re glad to hear that you find the platform user friendly, organized, and helpful for class bookings, payments, waitlists, and marketing — that convenience and ease of use are exactly what we aim to deliver. We also appreciate you calling out the occasional app glitches. While refreshing or reinstalling can resolve many of these issues, your feedback is important as it helps our product team continue improving overall performance and stability. If you ever notice recurring behavior, our support team can also help investigate and ensure everything is running smoothly. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Benjamin K. Replied February 2026 --- ### A company that listens - Overall rating: 4/5 - Reviewer: Lisa H. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I have been with wellnessliving for over 5 years now. They have done a great job at helping me thru the years to curtail the software to my business. When I need something to work differently, they have been really good about helping me make it work as expected or have worked diligently to get back to me with an answer so that I can move forward. I would rate it 5 star and hopefully can again in the future, however, I’ve recently had a few issues with reaching tech support. I have been assured this is temporary and have to trust that their tech support has always been 5 star. Response a little slower than normal, however my issues have all been answered and resolved to 100% satisfaction. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros WL has a good overall product and thru the years constantly listens to their clientele and makes improvements. Historically tech support has been superior. #### Cons I have recently had some issues with slow response from tech support, however, given my past experience, this is not normal for them. WL has contacted me and alleviated all of my concerns. #### Reasons for choosing WellnessLiving Not sure now… thinking of looking again. #### Vendor response Hi Lisa, Thank you for taking the time to share your honest feedback and for being a loyal WellnessLiving customer for over five years. We truly appreciate your recognition of how the platform has evolved by listening to client input, and we’re especially concerned to hear about your recent experience with customer support. Your feedback regarding the shift toward AI-assisted support is important to us. While AI is designed to help resolve common questions faster and provide immediate guidance, we absolutely recognize that it cannot replace human support for more complex situations. A senior member of our Customer Success team has been made aware of your concerns and will be reaching out to you directly to ensure your outstanding issues are addressed properly and to restore the level of support you’ve come to expect from us. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Benjamin K. Replied December 2025 --- ### All in one tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Even if it's not the most lightweight or modern-feeling system, it offers strong functionality once you’re set up properly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very comprehensive platform for managing fitness, wellness, and studio-based businesses. The feature set is strong especially for studios that have multiple offers like classes, packages and recurring memberships. It also helped us reduce no-shows and admin work with some of its automated features. #### Cons The interface is a bit cluttered and could be fine tuned. Customization wasn't always intuitive for our team. #### Vendor response Thank you for taking the time to share your detailed feedback. We’re glad to hear that WellnessLiving has been a strong solution for managing your fitness and studio-based offerings, especially with classes, packages, and recurring memberships. It’s great to know that our automation tools have helped reduce no-shows and cut down on administrative work, allowing your team to focus more on running the business. We also appreciate your honest input regarding the interface and customization experience. WellnessLiving is designed to be highly comprehensive, which can sometimes feel busy at first. That said, we are continuously refining the interface and workflows to make customization more intuitive and easier for teams to navigate. Once set up properly, as you mentioned, the platform is built to deliver long-term value and robust functionality for growing businesses. Best regards, Benjamin K. Replied December 2025 --- ### Wellnessliving Has it All! - Overall rating: 5/5 - Reviewer: Jolie E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros "WellnessLiving (WL) has been a game-changer for my yoga/pilates studio! WL is intuitive, easy to use, and has everything I need to manage classes, memberships, and client communication all in one place. My members love how simple it is to book classes (through our website or the app) and stay connected, and I love how much time it saves me on the back end. The customer support team is fantastic—responsive, knowledgeable. WellnessLiving has helped me streamline my business so I can focus more on our community and teaching. I couldn’t recommend it more!" #### Cons nothing right now. #### Reasons for switching to WellnessLiving too expensive and outdated. #### Vendor response Hi Jolie, Thank you so much for your wonderful feedback! We’re delighted to hear that WellnessLiving has been a game-changer for your yoga and pilates studio. It’s fantastic that our all-in-one platform is helping you easily manage classes, memberships, and client communication while saving time behind the scenes. We’re also thrilled to know your members are finding the booking process smooth and convenient this is exactly what we strive for! Our customer support team will be so happy to hear your kind words. We’re grateful to have you as part of the WellnessLiving community and look forward to continuing to support your studio’s growth and success. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. Replied October 2025 --- ### organize my fitness routine smoothly - Overall rating: 4/5 - Reviewer: Ujjwal S. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered overall experience is that it has a solid all-in-one platform that simplifies class scheduling , client management ,and payments . customer support is bit take time to solve the query but they do solve it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros the thing i like the most about wellnesliving is that it has a user friendly interface for booking and rescheduling classes. value for money as well , reports and insights give a clear picture of activity and usage. clean Ui and security. #### Cons mobile app lags little bit , so that's the issue i faced , dashboard might feel overwhelming. price might be a bit high for small buisness. #### Vendor response Hi Ujjwal, thank you for taking the time to share your experience with WellnessLiving! We’re so glad to hear that our platform has been helping you simplify class scheduling, client management, and payments, while also providing valuable reports and insights to support your business decisions. It’s wonderful to know you find the interface user-friendly and secure. We also appreciate your honest feedback about the mobile app performance and dashboard experience. I want to assure you that our product team is actively working on continuous improvements to enhance app speed and usability. Regarding pricing, we understand that small businesses need predictability and flexibility—we’re committed to offering plans that deliver strong value while supporting growth, and we’d be happy to explore options with you to better fit your needs. Most importantly, we’re glad our support team has been able to resolve your queries. Best regards, Benjamin K. Replied September 2025 --- ### Book simple. Book quick. - Overall rating: 5/5 - Reviewer: Chandler B. G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It helps me oragnize how I want to explore fitness journey. While Im learning new things I am also helping people get started in their own journey. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found the most beneficial thing Wellness Living provides is the accessibility it has to let clients book. I started using this not long ago and I already have a few regulars that want to train with me while I even keep track of my own trainer. #### Cons Sometimes spots fill up quick and you may not know right away. It only happened once, but my appointment was cancelled an hour after I booked it. #### Vendor response Hi Chandler, thank you so much for sharing your experience with WellnessLiving! We’re thrilled to hear that you’ve already been able to attract regular clients and that the booking accessibility has made it easy for both you and your clients to stay organized. It’s great to know our platform is helping you balance your own training while supporting others on their fitness journeys. We appreciate your note about the appointment cancellation experience. While this seems to have been an isolated situation, our team continuously works on improving booking notifications to ensure trainers and clients are updated in real-time. Your feedback helps us fine-tune these features so your experience is always smooth. We’re excited to continue being part of your fitness journey and helping you grow your client base! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Benjamin K. Replied September 2025 --- ### Great app to have - Overall rating: 4/5 - Reviewer: Tyla J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Wellness Living is a good app to have for your business if you have a gym. It is user friendly for the clients and personal trainers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I love the access to information that is available for your business that relates to the customers/clients. #### Cons The app is a little glitchy at times so there have been so many updates that needed to be pushed through every week. #### Vendor response Hi Tyla, thank you so much for sharing your thoughts with us! We are glad to hear that you find WellnessLiving to be a valuable tool for your business and that it has been user-friendly for both your clients and personal trainers. Our goal is to provide a seamless and intuitive experience that supports fitness businesses in delivering top-tier service and managing day-to-day operations with ease. We also appreciate your honest feedback about the app’s performance. While we are constantly working to roll out updates that improve functionality and introduce helpful new features, we understand that frequent updates and occasional glitches can be disruptive. Please know that our development team is continuously optimizing app performance and stability based on user feedback like yours. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Warm regards, Benjamin K. Replied May 2025 --- ### Great software for a small buisness - Overall rating: 5/5 - Reviewer: Shawn E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered This has been one of the best software suites I have used for my company, it easily handles scheduling, client profiles, notes, and cashing out people. The best part is all the therapists can see their schedules for the day right from their phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great scheduling, therapists can see their scheduled appointments, can do your notes using your phone, etc. #### Cons it can be difficult to get used to when using it on your phone. #### Vendor response Hi Shawn, thank you for taking the time to share your experience! We’re so glad to hear that WellnessLiving has been one of the best software solutions for your business. It’s great to know that features like scheduling, client profiles, SOAP notes, and mobile access are making a positive impact for both you and your team. We appreciate your feedback regarding the mobile experience. While we’re happy that your therapists are able to conveniently view their schedules from their phones, we also recognize that there’s always room to improve the overall mobile usability. Your insight helps guide our ongoing development efforts—we’re constantly working on refinements to make sure the app is as intuitive and seamless as possible. Thank you again for your support, and please remember: Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. Replied May 2025 --- ### Great service! - Overall rating: 5/5 - Reviewer: Rachel C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered From start to finish the staff was super helpful and walked me through everything in the set up process. I have been able to make customizations as needed! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is amazing and I love that it is a more affordable option for small studios like us! #### Cons There are some technical things to get used to and sometimes glitches, but nothing too big to handle! I wish the app was not so expensive. #### Vendor response Hi Rachel, Thank you so much for sharing your experience! We’re delighted to hear that our team supported you every step of the way through setup, and that you’ve been able to customize WellnessLiving to fit your studio’s needs. It’s also wonderful to know that our pricing structure has made a positive difference for your business, supporting growing studios like yours is exactly what we strive for! We appreciate your feedback regarding occasional glitches and technical adjustments. We’re continually working to enhance stability and performance, and feedback like yours helps us prioritize improvements. As for the branded app, we do understand the concern, it’s built to help elevate your business with a premium client experience, but we’re always exploring ways to deliver even greater value. Best Regards, Marylee B. Replied December 2025 --- ### Wellnessliving is no stress - Overall rating: 5/5 - Reviewer: Lucy D. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I have not experienced any technical issues and am able to book and join my class without problems. It is a stress free experience each time from start to finish. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about the WellnessLiving app is the simplicity, speed and convenience when booking fitness classes. #### Cons I cannot say there is anything g I like least about the WellnessLiving app. It is easy to view schedules. #### Vendor response Hi Lucy, Thank you so much for sharing your experience! We are thrilled to hear that the simplicity, speed, and convenience of booking classes through WellnessLiving have made your experience smooth and stress free. It is great to know that viewing schedules and joining classes has been seamless for you without any technical issues. Our goal is to make booking and managing fitness experiences as easy and reliable as possible, so feedback like yours truly means a lot to our team. We appreciate you taking the time to share your positive experience! Best regards, Benjamin K. Replied March 2026 --- ### WellnessLiving Review - Overall rating: 2/5 - Reviewer: Hannah K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Frustrating due to its poor design and overcomplication. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 2/5 #### Pros It is easy to communicate with clients without sharing your phone number. I like the specificity of the calendar function. #### Cons It is slow to load, over complicated app navigation, poorly streamlined. It is also difficulty to navigate client booking for the actual client. Client always has so many questions due to the booking options on their end. #### Vendor response Hi Hannah, thank you for sharing your honest feedback with us. We are truly sorry to hear that you’ve found the platform slow to load and the navigation complicated for both you and your clients. Your experience is very important to us, and we want to make sure we address your concerns effectively. A senior member of our team will be reaching out to you shortly to discuss these challenges and work toward a resolution that improves your experience. We appreciate your patience and the opportunity to improve. Best regards, Benjamin K. Replied April 2025 --- ### Wellness Living x Adaptive Exercise - Overall rating: 5/5 - Reviewer: Dane S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Fantastic. I've used this software for about 6 years and have enjoyed the program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease and simplicity of manipulating the client schedule is fantastic. I'm also a huge fan of the variety of reports we can generate and the mobile app. #### Cons Nothing. They've made big improvements over the past year or two. #### Vendor response Hi Dane, thank you so much for sharing your kind words and for being with us for over six years, that truly means a lot to our entire team! We are thrilled to hear that you enjoy the ease and flexibility of managing your client schedule, and that our reporting tools and mobile app have been helpful to your operations. It is always great to know that the improvements we continue to roll out are having a positive impact on your experience. Your feedback is incredibly valuable to us, and we are so happy WellnessLiving has been a great fit for Adaptive Exercise. If there is ever anything you need, or if you would like to explore new features that may enhance your workflow even more, please do not hesitate to reach out. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. Replied April 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/appointment-scheduling/wellnessliving-profile/reviews/?page=2) --- WellnessLiving Reviews, Pros and Cons - 2026 Software Advice