About BookingTimes

BookingTimes is a cloud-based solution that manages small massage clinics via the clinic’s own websites. Key features include appointment and employee management, email marketing, invoicing and payments.

The solution helps users document treatment notes, as well as automatically tracking each client's details, including contact details, alerts, emergency details, booking history, account balance, client notes, referral history, emails and SMS history. Through the solution, rooms can be allocated for each booking and updates sent in the daily runsheet. Correspondence is automatic and can be configured to suit language style. BookingTimes also allows users to group staff by specific skills.

The solution can create reports including daily, weekly, ...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

10 Reviews of BookingTimes

Average User Ratings

Overall

4.90 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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October 2019

Crystal from Keep Moving Massage

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

A Highly Supportive Software company

BookingTimes is there for me as needed. They have developed my online presence and stick with me through every detailed question I have. The support works diligently to make my software work for my needs.

Pros

I chose this software because I was able to get started immediately with everything I needed from the website to the booking system to the finance reports.

Cons

I would like add industry specific checkpoints in the notes for faster session recording.

Reasons for Choosing BookingTimes

The supportive service.

August 2019

Mark from EasyAs Driver Training

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

EXCEPTIONAL AFTER SALES SUPPORT AND SERVICE

Booking times has allowed us to integrate our financial processes into our booking processes and allowed us to provide live information to our trainers. Has completeley removed any problems with double bookings and has a great user inteface for clients to book online.

Pros

The developer has shown a great deal of understanding on how our industry works.

Cons

Nothing really.............................

Reasons for Choosing BookingTimes

The owner/deveolper's preparedness to try to understand what our requirements were and work with us to meet them.

September 2020

Kevin from Tri-Covery Massage and Flexibility

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

BT review

[SENSITIVE CONTENT HIDDEN] have been amazing at helping me and my company integrate software and all the questions I have

Pros

Lots of features, easy to work with, customizable, customer service

Cons

Recurring feature has issues, lots of steps to make a booking (client complaints), no app and mobile use is difficult

Response from BookingTimes

Replied September 2020

Thank you so much for your review of our business management software. At BookingTimes we are always improving our product to best suit our client's needs, and the needs of their clients. The recurring bookings feature presented a unique opportunity for improvement last week (some of which were on the recommendations of our clients), and will be completed on Monday of this week! No software system is above upgrades, we just take careful deliberation and thought when implementing changes to ensure seamless and bugless functionality for everyone on the platform. The app - you are very right! We do not have an app - but remember, the objective is to keep people on your domain (hint.......your SEO will thank you!). Based on the surveys we've conducted, no one wants another app on their phone! We have thoroughly enjoyed working with Tri-Covery Massage - especially during a strategy shift and the huge growth opportunities ahead. We are excited to help in any way we can.

August 2020

Leah from Dalby Driving School

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Booking Times Review

We have had a fantastic experience with the team at booking times. From our Demo, to business start up/web design and ongoing management of our web site.

Pros

The Software is very easy to use, The team who support the software are extremely helpful and always quick to respond and manage any concerns.

Cons

It would be fantastic if there was an app to the phone to help when your not in the office and on the go. It would make it so much easier to view and update and manage the software.

Reasons for Choosing BookingTimes

We have had a seamless experience with booking times. From our initial consult, to web design and then to ongoing management of our website. The team have been very professional and helpful through out each step. We are thankful for the support team who have also assisted us with learning how to manage the web site, post start up. Thanks kindly to all the team at booking times! Dalby Driving School Qld.

August 2019

Karen from Behind The Wheel Driver Education

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Booking Times is fantastic!

Our experience has been fantastic. It has reduced time in our business and has made our payment collection processes so much easier. We have not had any no shows for lessons, as all students are confirmed prior to their lesson.

Pros

The software is easy to use and has assisted in less hours returning calls etc at the end of the day. Our clients have found it very easy to use and payments processed online, means that we don't have to chase payments from our clients. Even after the site has been live for over a year, if I have any questions I know that [SENSITIVE CONTENT HIDDEN] is only an email away and always responds quickly and with a solution. I highly recommend Booking Times to anyone looking for an online booking system. Best thing we ever did!

Cons

Cannot fault the program. We love everything about it.

Reasons for Choosing BookingTimes

I found when talking to [SENSITIVE CONTENT HIDDEN] from Booking Times, that he understood our business and had already assisted other driver education businesses. The first consult and information discussion was so positive and I felt that not only could Booking Times provide what we needed for our business but that he already had a wealth of knowledge and understanding to assist in the development of our website and booking system.

August 2020

Phillip from UTTER Training Driving School

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2020

Easy planning on the move

This software has made our daily working life easy rather jumping from site to site for communicating then another site for bookings then invoicing with another website.

Pros

We can control everything like emails, text and advertising all from one place. Communicate with clients simple and easy.

Cons

We would prefer to have online payments made to each instructor be made through our separate bank accounts for easier tracking of payments.

Response from BookingTimes

Replied September 2020

Hi Phil! I wanted to take a moment and say - first of all - Thank you so much for your review. It makes our hearts happy to hear that the system has simplified your business life and made things easier! We know you guys are out there doing a bang up job, and that makes us proud to be a part of it all. In regard to the independent payments to instructors with tracking - That's 100% possible! (and is enabled on your system now). But can we talk about how wonderful the new dashboard refunds are?! :) (Always evolving and improving!) Hope you are well! We sure appreciate you two.

March 2020

Ben from 2Wards Driving

Company Size: 51-200 employees

Industry: Professional Training & Coaching

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

BT transformed our business

I have never looked back after switching to booking times.

Pros

Our switch to Booking Times was primarily driven improve our our online experience including bookings and web presence.

Cons

The continuous improvement philosophy of Booking Times really keeps the software up to date with the needs of users. As gaps are identified fixes are often worked up and implements quickly and effectively. Integration was challenging but well managed by the BT support team.

Reasons for Choosing BookingTimes

Service, functionality

August 2019

Kristen from Northfield Area School of Driving

Company Size: 1 employee

Industry: Public Safety

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Props for Booking Times

Customers have more control over their service decisions. Driving School owners are more free to deliver high quality services rather than finagle reservations.

Pros

The software is easy to use, easy for customers to navigate and administrators are available for assistance/open to ideas for enrichment.

Cons

I am happy with the software. Grateful to have found it.

February 2019

Jane from Accelerate School Of Motoring

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Saved our lives:)

They were great and available. The helped us change things so that we had the system just as we wanted it without judgement.

Pros

We like the fact that it does everything for us, its easy to use and is like having virtual staff. Reliable and cost effective. Saving us lots of time.

Cons

We would like to be able to update the background photos ourselves, without bothering them, however they are totally happy to do it. We just think they have other things to do.

August 2017

Megan from First Things First Wellness Centre

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

This has been the best decision we have made in years!

Pros

Our Clients response is the best thing about this new software. We have had 158 bookings in just 3 weeks from our online program compared to 10-20 on our last online program.