It has been very good I am just starting at my new job been there for 2 months but love that we use Juvonno.

It has made the process of checking in patients billing them looking at their records very easy.

Sometimes the billing can’t be void easily.

I spent a lot of time looking for the perfect software for us, and used two other programs before Juvonno. Their sales team was amazing and was so patient with all of my very detailed questions. I really wanted to make sure that this was the right one as I didn't want to have to switch again. They have a great support team and they are always willing to listen to suggestions of how the software can better work for you.

I used two other clinic software programs before deciding to switch to Juvonno. Neither were a great fit for our clinic. Juvonno has ALL of the features I need, including all integrated billing platforms. It is very user friendly, has a fantastic patient portal with online booking capabilities, excellent MVA treatment management features and is highly customizable to make it work the way you need it to. We have a very large clinic so I also really like the J-comm feature that allows team communication right in the software. Two-way texting built in is also a rare software feature that I truly love having!

My only request would be to have different description options for services for online booking. Patients don't often understand exactly what they need to book when we need to have insurance-related descriptions for services. We have a lot of complicated service options and this would help to make that easier. The form customization is a little complicated, but they are there to help and once you get the hang of it, it becomes easier.

Juvonno is easy to use with a load of features! Bills MB Health. Simple display, online look up.

We had trouble setting up MB Health which lead to some major issues. We also find the direct billing of Telus Health not as clean and easy as just doing it manually with the other insurance companies.

Good software, with a not-so-good team behind it.

The software has massive potential. It does have a lot of good features, like fax, text, and more.

Has quite a lot of cons. Support is almost non-existent. They have a "number" you call, but it just goes to [SENSITIVE CONTENT]phone, [SENSITIVE CONTENT], and in the 2 years we have been with them, not once has he picked up. The system also has so many glitches and constantly has issues, and they never acknowledge them, but instead blame you and say "you just don't know how to use it". E.g. the internal email and text buttons have randomly disappeared. Recently had an issue with the invoice descriptions not showing up on invoices, and they claim it has always been like this, when it has not. They do make you crazy sometimes because they keep denying things even though you and your 13 staff members have used this feature a million times, then when it randomly disappears they claim this feature never existed. They really, really, really need to improve their support and customer service skills. They need to hire more people, have a real dedicated line to support because you will be dealing with at least 1-2 problems a week with Juvonno.

Reporting system Patient communication Charting Easy to use

Set up for charts Setup for consent forms