MassageBook

RATING:

4.7

(351)

About MassageBook

MassageBook is professional massage therapy practice management software that takes care of virtually all the tasks a practice owner needs to perform to operate and thrive as an independent massage or bodywork practice. Above all, it's simple to use for massage therapists because it works like you do. You'll find that it's not only intuitive to use, but that MassageBook provides you with the highest level of support and guidance on your journey to building a simple to manage, growing massage business. With real time chat inside the software as well as phone and email support, you'll never feel alone with the MassageBook Success Team guiding you. When we say "it's in there", that's what we mean! - Website builder for your own website - Website integration if you alre...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

MassageBook Pricing

We keep it simple: MassageBook offers a free 30-day trial of our Amplify plan. No credit card is required. - No extra fees for additional users - No extra fees for text messages / reminders on plans that offer this feature

Starting price: 

$19.99 per month

Free trial: 

Available

Free version: 

Not Available

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MassageBook Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for MassageBook

1 - 5 of 350 Reviews

Hannah

Health, Wellness and Fitness, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed October 2022

Love this program, have used since the beginning

User Profile

David

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

Just What I Need To Manage My Practice

I think that Massagebook really - and quite brilliantly - crosses the chasm that is often never, truly crossed by many companies out there: they connect the ever-ellusive Benefits of [a] Service with its Features. They are massage therapy practitioner-centric - we are their Clients (as well as their Customers) - delivering functional, beautiful, intuitive, and comprehensive services that are needed and desired most by massage therapy practitioners. I stay because I feel like they have and continue to develop the software Just For Me. I like that :D

PROS

Massagebook is a complete software solution for my sole-proprietorship - detailed reports and appropriate and sane-levels of engagement with my clients are both built into Massagebook, two very important aspects of running my business. Their mobile-accessibility - for both business-owner and its customers - is impeccable. The marketing and promotional components are integrated very well into the CMS function. Their payment portal only gets better and better - rates are fair, Referral Fees (from MB-domain-originated promotion, of which I have garnered several New customers) are nominal. Their business Goals of making things "easy" is apparent in their Customer Service: knowledgeable, persistent, easily- and readily-accessible, and in the new Features they roll out on a regular basis. The cost for their service is definitely worth paying - basically: it pays for itself in the time & money it saves me doing it "the old way". I feel like everyone at Massagebook cares about the success of my massage therapy practice - from the regular emails from rep and the Massagebook Team to their blogs about How To maximize the use and benefits of the software to make my practice management Better, I learn more and more not only How to use the software, but also Why. They've really nailed down Delivering Value, and I am a loyal customer because I know they're interaction with me as a customer helps me be a better massage therapist AND businessperson.

CONS

As with most software subscriptions out there, there are features that I could use more of in my practice - but Massagebook is ALWAYS working to make the current ones Better and develop new ones for the benefit of the majority of its users. Over the 5 years I've been with Massagebook, they always seem to come through, albeit at the cost of time. I will always wish for a Perfect Product, and the Massagebook Team has and will always rise to the challenge by hearing my suggestions and requests and moving toward a more-efficient and easy software to use.

Erika

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2024

massagebook review

we've been with massagebook for 9 years, in the beginning it was fantastic, but the more I grow the more I consider switching to a more robust platform.

PROS

massagebook is an excellent platform for a small massage practice just starting out. the features and price are great for a small office with an owner who is just learning how to operate. unfortunately it is not well designed for multi therapist offices who are trying to grow.

CONS

the reporting features are not robust enough to make data informed decisions which makes it hard to run a business more than a few therapists.

Reason for choosing MassageBook

massage book has the best options by far for clinical notes, and while the email and marketing sections aren't great, our emails land in inbox rather than spam which is

Ryan

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Great Resource

PROS

It’s very convenient and easy to use. Highly recommended

CONS

I wish it would display previous client visits more prominently

Vendor Response

Hey Ryan! Thanks for the great review! If you've not already shared with our team, please let us know where you'd like to see previous client visits more prominently. We do have a feature on the desktop and mobile app to autofill appointment details based on previous visit information. If you want to see something specific, let us know and we'll walk you through either a current solution or we'll get it documented for an update! Thanks for choosing MassageBook for your practice.

Replied January 2024

Adam

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed May 2023

Massagebook Experience

PROS

Massagebook is a great intro program for users starting to be self-employed. It is a very simple layout and easy to understand how to use.

CONS

Massagebook has very limited options for different practioners (eg. osteopath, kinesiologist)The SOAP notes format are low quality and non-customizable, you could not make your own intake forms, support rarely assisted me with any issue when I had one. Would not recommend to anyone except a beginner in their industry.

Reasons for switching to MassageBook

Much better product and had solutions to all the issues I had with massagebook.

Vendor Response

Hi Adam! Thank you for your honest review here sharing your experience. I'm happy to share that in early February, we launched a 100% fully customizable intake form feature: https://www.massagebook.com/marketing/customizable-massage-therapy-client-intake-forms/. While our target market is massage therapists, we do have thousands of providers offering non-massage services on the platform. I'd love the opportunity to reconnect with you and help you try out some of these features at no cost, including the intake forms, and ensure you have a tailored and helpful customer service experience. If you're interested, please send an email to support@massagebook.com Attn:Rachel and I'll be happy to connect you with our Senior Advocate. We look forward to another opportunity to serve you and your clients well! Have a wonderful day and I hope to hear from you soon.

Replied May 2023