Power Diary
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Most Helpful Reviews for Power Diary
1 - 5 of 185 Reviews
Sue
Verified reviewer
Alternative Medicine, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Does it all
Like how I wrote in the pros, I just love that Power diary does everything I need to run a business and there's scope for even more than what I need should my business grow and use more staff etc. I have often read about other practitioners frustrations about their (different) software program but I never have these same issues so power diary must have got all these things sorted. Plus the staff get back to you quick should you need help finding out how to do something. Talking of staff, they were amazing at helping me transfer all my old file details across when I first set up in Power Diary, otherwise it would have been a huge mission, especially putting all my stock into the system.
PROSI Love the ability to integrate all aspects of running a naturopathic business from the diary, email confirmations, text messages that remind the client, invoicing, connecting with xero accounting, allowing my accountant access to the stuff she needs but nothing else, total lockdown of clients session info once saved, or save in draft mode if additional info needed to be added after an email, all details in the one place including any correspondence I have with client, ability to send birthday messages and newsletters in bulk, stock inventory and can even take payments. Really, the list goes on...
CONSI think the only things I don't like is that you need to use quite a few clicks to get to different places rather than hover with mouse and get an instant dropdown box, but then even my bank is like that and I'm a bit fussy with easy tech stuff. Really, it's not an issue and has been getting better over the years.
Natalie
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Power Diary helps me save time
I don't have any double handling...I can email clients and other health professionals straight from the software which links to the respective client's file.
PROSTailored client note functions, easy accounting with feeds to Xero, and a willingness to look at adaptations to suit the needs of my business. Also, support by Australian's which is thorough, quick and friendly. Client Portal
CONSStill a few aspects of the note forms requiring changes to make extra helpful notes for my clinic.
Reason for choosing Power Diary
Recommendations from other people in the industry and from other Allied Health professionals.
Reasons for switching to Power Diary
Greater capabilities for my business type.
Vendor Response
Thanks for the great review! - Damien
Replied September 2019
Jeff
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2023
Works ok - until it doesn't work - usually after an "improvement"
Assessed as the "best of a bad lot" when researching for purchase. Nothing has improved to alter that assessment. (Maybe its time to have another look). Certainly have resisted further Power Diary integrations, and using wider functionality - reliance on an organisation that doesn't care for quality is scary enough even with the limited functionality.
PROSEasy to use for a lot of things - eg keeps the client that has been most recently used in one admin function at the top of the drop down for the next (different) function
CONSBugs introduced with "improvements", that can impact the reputation of the Practice as they are visible to patients/clients (eg in communication templates). Clearly no regression testing, or if so, it is slipshod.Customer support - we have tired of being told stuff was fixed when it is clearly not. Nowadays we don't waste our time raising issues for most thingsThe reporting options are weakDoesn't manage "Couples" as a client well - but no competitors do eaither
Reason for choosing Power Diary
Best of a bad lot at the time
Eleshia
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2023
Great Servicee
I love all the features that it has and im waiting on more thing to come
PROSmy patients are able to schedule their own appointments and pay from a link
CONSI cant import my reqs into the system to type and text
Reasons for switching to Power Diary
the cost and I couldnt do half of the thing Im able to do now with powerdiary
Vendor Response
Hi Eleshia, thank you for your positive feedback and for sharing your experience with Power Diary! We're thrilled to hear that our platform has made scheduling and payments more convenient for your patients. Regarding your concern about importing requests into the system, we appreciate your input and understand how this feature could enhance your experience. Our team is continually working on improving and adding new features, and we'll certainly consider your suggestion for future updates. We're glad that you're enjoying the current features and that Power Diary has been a cost-effective solution for you. Your satisfaction and feedback are incredibly important to us. If there's anything else you need or if you have more ideas, please feel free to reach out. We're here to support you and are excited about what the future holds for our service enhancements! - Irina
Replied January 2024
Rebecca
Mental Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Best decision I made for my practice
The best thing about PowerDiary would have to be the time savings having everything incorporated into the one program, being able to send/receive SMS including automated reminders, AND being able to export directly to Xero! It’s great! It is so simple to use as well and there are always new features being added. Customer support are also fabulous when you need a hand with something!
CONSI dislike that I have my calendar set up in 30min timeslots so I have to scroll to view the entire day. Nothing major! Oh & I wish you could send faxes from PowerDiary.
Reason for choosing Power Diary
PowerDiary was much more visually appealing and appeared to have better functionality and was simple to use. It also offered more features and had a fabulous support team!
Vendor Response
Hi Rebecca, Thanks for your lovely review. We love hearing that Power Diary is saving you lots of time! Will add your improvement ideas to our list (we prioritise the ones we get the most interest in). All the best, Fiona
Replied August 2019