About SOAP Vault

SOAP Vault is a cloud-based practice management solution integrated with an email marketing tool. The solution can be used by small massage therapy businesses and individual therapists. Key features include charting, scheduling, arrival tracking, patient management, reminders and billing.

SOAP Vault allows labeling patients under various categories as well as creating customizable intake and consent forms that can be signed electronically. Electronic signatures for practitioners can be created and included automatically on the receipt. SOAP Vault also allows users to create and assign a percentage discount that can be directly applied to invoices.

The solution can track treatments by practitioners, and it can track historical revenue and revenue by ci...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

94 Reviews of SOAP Vault

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(62)

62

4 stars

(28)

28

3 stars

(3)

3

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 94 results

November 2017

Robyn from George Mason University

Verified Reviewer

Industry: Higher Education

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

SOAP Vault is by far the best choice in terms of an integrated charting and scheduling software!

This catapults my business into the 21st century and puts me ahead of my competitors.

Pros

Quality for price! The detail in the software, the customer service, the fair price, the online scheduling integration, simplicity of use, the ability to provide anatomically detailed notes--I couldn't rave enough about this software. I just started my own business and purchasing this software is one of my favorite small business decisions so far. I get excited every time I get to use it. The note taking features alone enable me to provide a better service to my clients. Anyone who works with the human body should be using SOAP Vault! Thank you so much for the time and dedication to a detailed product.

Cons

I wish practitioners could receive text messages when an appointment is scheduled. Right now only emails are sent.

Response from SOAP Vault

Replied July 2019

Thanks for the feedback, I'll pass it to the product team.

July 2017

Janet Elise from Cedar Coast Wellness

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

3.0

July 2017

Amazing! I got this soap notes system for my massage therapy practice and haven't looked back!

I have no need for an intense physical filing system, so far! And as my business grows and I add practitioners, it will be easier to provide tablets rather than store endless reams of paper!

Pros

The recently added ability to attach files has been a huge bonus, as my regulatory requires certain documents to be linked with EVERY clients chart note. Being able to draw on images was probably one of my favourite updates as well. I love how fast the responses are of the help centre as well. Great customer service. Keeping everything digital has been made almost flawless with SOAPvault!

Cons

The inability to create my own fields on my health intake forms is a little limiting, as regulatory bodies for healthcare professions differ in their requirements province to province. I have had to find creative work arounds for the combination of having public healthcare and private, while only having a field for private insurance information. More importantly, while it's easy to track how much money I bring in overall, I can't use soapvault to track how much of each treatment was paid by insurance and how much was cash/debit/credit. I only have a 'treatment paid by' and 'cost of treatment' option for my invoice. After working as a medical office assistant, I've found I much prefer a more detailed method of invoicing/inputting payment types, so I have a record of payment and insurance billing in one place. The SOAPvault lack of options regarding payment/insurance billing makes it difficult if my clients need to submit their invoice with amounts already paid to a secondary/spousal insurance coverage plan. This impacts my business especially because to gain and retain clients I am set up for direct billing with insurance companies.

Response from SOAP Vault

Replied July 2017

Thanks for the feedback. Please let us know by sending an email to support@soapvault.com for additional questions to be added to the initial intake. We add more questions regularly, which are off by default. We're working on a complete revamp to the financial tracking part of SOAP Vault which will resolve your concerns about tracking payments. I hope that the 0/5 stars for Customer Support was just a mistake :)

July 2017

Cynthia from Cynthia Jepsen rmt

Verified Reviewer

Company Size: 1 employee

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

July 2017

I like no paper!!!!

It keeps me from forgetting details that may change per year on the Cmto record keeping guide lines.

Pros

It is accepted by Cmto and is very detailed in the anatomy photos. Easy to find clients as well. It is nice not to have to deal with files and mounds of paper.

Cons

Billing and accounting would be nice to add more details in. I still use PMP in the chiropractic office for the billing which means two separate costs per year for me.

Response from SOAP Vault

Replied July 2019

I know it's been a while since you left this review, but we've released a TON of features related to billing over the past 12 months. Thanks for the feedback!

July 2017

Sarah from Ottawa Mobile Massage

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2017

Overall this is a great online program for charting and scheduling with attentive customer service.

This programming offered the chance to switch to an easy paperless and all in one place online charting and scheduling improvement. It also makes reminders for clients who have not been seen in 3, 6 and 12 months easier and keeping track of client Birthdays. It has also made receipt issuing easier now that it is paperless and generated automatically by the program.

Pros

Great things about this program are >Birthday Reminders >3, 6 and 12 month reminders since you have seen a client >Ease of use of the calendar >Love that a "break" can now be added in which can also be used for personal appointment so as not to over lap if deciding to extend a schedule >Dashboard is easy to use and navigate >The addition of "Clinic Policy and Terms" was a huge improvement and makes a big difference in our practice for legality and CMTO standards >Clinic Analytics is an interesting feature to have and gives some overview sight of the clinics business and client trends

Cons

My biggest disappointment is that there has still not been a change to the HST function in the accounting that I have mentioned to your team. Because you do not have the option to input the price amount along with HST the only choice is to pick a percentage for the HST and the program automatically rounds it up. As the price becomes inconvenient. I cannot use the entire financial side that is offered in this program. Instead, our receipts are issued for the price and it says "no HST" to get around this. I would still love to see a change made to this to have the option to input the prices manually to be able to make use of the financial portion offered in this program.

Response from SOAP Vault

Replied July 2019

Thanks for your feedback on the penny rounding dilemma, we're aware of it, we hope to solve it soon!

July 2017

Stephanie from Adaptive Massage Therapy

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

July 2017

For the most part I like Soapvault, it's much easier for me to take soapnotes.

Less paperwork for me to fill out, saves time for me which is important. Clients provide more health information when they don't feel pressed for time, so I am able to provide better service for them and communication improves.

Pros

At one point I worked in multiple locations, so not having to carry around paperwork was nice. Many clients appreciate being able to fill out the forms online, especially if they have complicated health problems that would take up time from their treatment if they filled it out in my office. Hippa compliance was a must and this has that.

Cons

It's kind of bloated for the average therapist. I use different services for bookkeeping and fee proccessing, so it feels like I'm paying for things I will never use. I would like to use the online booking, however clients have no choice but to make accounts, which adds time and confusion to the process, and the steps to book online are more confusing than other online booking services, so I don't use that either. (for example, the color coded spots for morning and afternoon appointments is unnecessary). It would be nice if there was a less expensive choice for therapists who use Soapvault only for soapnotes.

Response from SOAP Vault

Replied July 2019

Thanks for the feedback and great ideas Stephanie! I'll pass them to the Product Team!