Trouble transmitting of Microbiology result to EMR.

Can I give less than one star on customer service. Literally THE WORST company I have ever dealt with in business or anywhere else.

I liked how easy it was to navigate and our staff can use it with out difficulty.

I have had excellent conversations with  rep. She is helping me with the program and has assured me that she and others will help me all the way through this process.

My lack of training of all the tools, but I was not at my office when LabDaq was installed.

The gaps in between some panels, no continuity. A lot of added features that's needed is costly.

I have been pretty surprised at the capabilities of the software.

LabDaq is super user friendly and easy to learn and teach. My new techs picked up on very quickly.

Great growth potential for monitoring lab processes and generating increased revenue.

I like that it is easy to use and the tech support is helpful.

Clients are very happy with our report formats and are attracting more accounts.

At first I had trouble with trying to change rules or implement new rules.

User Friendly and Interfaces well with other products.

Helpful Support team once an engineer is available. Relatively easy to integrate with Labnexus and customer EMR's such at Point Click Care.

Cumulative Reports, ease of use extremely user friendly data managemnet and mining.

Moving to the US from another country this laboratory system is new for me, but with the easiness of use of CGM it helped me get comfortable and confident with work.

We find the software easy to use and customize. The support team is excellent.

Inactivated tests and panels cannot be hidden from ordering and other menus. Better customized reports, hate having to pay to get a report the we can read.

Some of the management report names are confusing as far as what the report will actually be.

Overall has been a good experience with a rocky start, but mostly due to short timeframe for implementation (4 months).

The customer support is what really won me over. I feel super blessed to have such a great team to count on when things go bad.

The software is easy to navigate, excellent support.

I came from supporting Cerner and Epic and was not expecting CGM to be as good as it is. Support has been very helpful in helping me understand the system.

LabDaq is straightforward and logical and has all of the features that our small business needs. And if we do have a need or issue, customer service has always been very helpful.

The ease of implementation, and once you get used to it, it's pretty efficient.

At times there would be a certain lack of responsiveness to requested implementation.

They can stay on track of tickets, typically have a great response and turnaround time,  and are incredibly nice while maintaining great professionalism.

With our current install - the CPT codes are not part of our database. This makes it difficult to correlate with our billing company's software.

For my daily use, I enjoy that all the features I need access to are simplified and easy to access.

I would say overall the system functionality is pretty good. As time has passed improvements have been put into place and the system continues to grow.

The product is very comprehensive, very configurable. Can integrate with other systems.

Sometimes the requests skips grossing queue due to an automation trigger and the request can not be completed until the following day after the error was caught.

Outstanding and has enable our company to grow considerably.

For effective LIS software, the most important thing is to have a clean user interface that is simple and intuitive to navigate and LigoLab is excellent in that regard.

Upgrades, testing, and implementations difficult to manage.

I was very happy with the customization available on the administration end although the pricing was what eventually swayed our organization to another option.

Too many features and customizations. No notification system to specific users.

The ease of access in grossing. With the customizations for our laboratory, printing cassettes while creating labels makes LigoLab superior to other programs.

I like how nimble it is. We can easily customize, interface and integrate for use with many applications.

When creating a new test or setting up new equipment for production, I love that I can work with Ligo Lab support.

They have always been extremely kind, patient and helpful. They are truly the poster children for customer service.

Sometimes setting up or training on a new type of test can be hard because there are so many ways to do one thing that it can get confusing.

I struggled a bit to adapt to LigoLab, but as I've grown to know it, I find it ever more intuitive and it is certainly the most flexible system I've worked with.

While I feel a higher price-tag is warranted with all the features associated, price-per-case seems like an archaic way to gauge a company's use.

Their customer service team is responsive and always a pleasure to work with.

This customization was perfect for a lab that is constantly adding new protocols and developing new tests.

I have been working with LigoLab for 4 years now and it is a great solution for our laboratory. It is leaps and bounds above our previous LIS.

I also love that I can use Dragon Medical software with the test info tab to insert my gross without any issues. The workflow is streamlined beautifully.

US Dollar

CGM LABDAQ is a laboratory information system (LIS) designed to help reference laboratories, hospitals, clinics, veterinary office and other healthcare organizations manage PCR testing, electronic medical records (EMR), and various administrative activities. The platform enables organizations to securely store confidential data, configure role-based permissions and maintain audit trails.

CGM LABDAQ's document management functionality allows users to review patient documents, track the approval process and store patient information in a centralized repository for future reference. It offers a host of features such as corrective action logs, inventory management, specimen storage, compliance management and more. Additionally, physicians can monitor billing and testing operations, establish workflows to automate analytic activities and conduct laboratory inspections.

CGM LABDAQ allows managers to gain insights into metrics related to lab productivity, trends, TAT analysis and more via reports and analytics. Pricing details are available on request and support is provided via phone, email and other online measures.  


LongDescription

Customizable Reports

Document Storage

Access Controls/Permissions

Approval Process Control

Sample Management

Data Import/Export

Test Panels

Audit Trail

Configurable Workflow

EMR/EHR

Data Security

Workflow Management

Instrument Management

Activity Dashboard

Reporting & Statistics

Fax Management

Audit Management

Compliance Tracking

Reporting/Analytics

Lab Instruments Integration

Records Management

Certification of Analysis

Secure Data Storage

Third-Party Integrations

Document Management

Inventory Management

Billing & Invoicing

Patient Records Management

Specimen Management

Contact CompuGroup Medical for pricing information

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

2-10

11-50

51-200

201-500

501-1000

1000+

CGM LABDAQ

In Person

Live Online

Webinars

Documentation

Videos

LigoLab is a provider of innovative end-to-end healthcare software for laboratories, servicing 200+ facilities nationwide. 

As a comprehensive enterprise-grade solution, the LigoLab Informatics Platform includes modules for Anatomic Pathology, Clinical Pathology, Molecular Diagnostics, Lab Revenue Cycle Management, and Direct-to-Consumer, all on an integrated software infrastructure that supports every role, department, and the entire lifecycle of all cases, enabling laboratories to differentiate themselves in the marketplace, scale their operations, and become more profitable. 

LigoLab’s RCM module is deeply integrated with the LIS. It automates ICD and CPT coding and many other financial tasks while also mitigating audit risk and increasing margins. Billing processes start at order creation with verification, eligibility, and scrubbing components that increase clean claim submissions and revenue, and decrease claim denials and compliance liability.

Additionally, LigoLab includes TestDirectly, a patient engagement portal that is scalable and creates end-to-end efficiencies for both labs and collection facilities. This helps labs boost capacity and improve turnaround times. TestDirectly also supports all drive-thru and on-site collection workflows, opening up new organizational testing business opportunities.

LigoLab's platform is comprehensive and extremely flexible. It has unlimited configurability that can be tailored to support any laboratory’s needs.

Pricing information is provided on request by LigoLab. Users can access hands-on training through the implementation process, plus deep expertise, continuous improvement, and best practices in the laboratory domain. 24/7 customer service and support are provided by LigoLab.

Document Templates

Barcoding/RFID

Electronic Payments

Invoice History

Barcode/Ticket Scanning

Practice Management

Data Storage Management

Activity Tracking

HIPAA Compliant

Charting

Digital Signature

Referral Tracking

Task Scheduling

Electronic Signature

Order Management

Credit Card Processing

Invoice Management

Rules-Based Workflow

Customer Database

Calendar Management

Barcode Printing

Data Capture and Transfer

Template Management

Scheduling

Multi-Location

Self Service Portal

Code & Charge Entry

Inventory Tracking

Dunning Management

Compliance Management

Real Time Data

Claims Scrubbing

Historical Reporting

E-Prescribing

Electronic Submission

Role-Based Permissions

Client Portal

Forms Management

Lab Order Management

Revenue Management

Alerts/Notifications

Payment Collection

Reminders

Quality Control

Automated Scheduling

Customizable Templates

Real Time Reporting

Claims Management

Customizable Dashboard

Appointment Management

Summary Reports

Quotes/Estimates

Live Chat

Insurance Eligibility Verification

Quality Assurance

Calibration Management

Remittance Advice

Forecasting

EHR/EMR Integration

User Management

Payment Processing

Data Verification

Real-Time Monitoring

Transaction History

Projections

Patient Intake

ICD-10 Compliance

Barcode Recognition

Testing/QA Management

For Healthcare

Dashboard Creation

Data Visualization

Estimating

Medical Billing

An aligned transactional model with no prohibitive upfront licensing fees and no restrictions on seats, modules, configurations, and support. 

CGM LABDAQ vs LigoLab LIS & RCM Operating Platform

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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