Document Control by MediaLab is cloud-based software that helps medical labs to manage policies and procedures. The tool caters to hospital-based medical laboratories, reference laboratories, environmental laboratories, blood banks, government and military medical laboratories and more. Key features include document approval, employee sign-off, periodic reviews, clinical documentation, real-time dashboard access and centralized to-do lists.

Document Control helps users edit documents related to policies and procedures, meeting compliance and security requirements. Users can also upload existing files into the system. The employee sign-off feature enables users to digitally sign documents received via emails.

The tool assists department heads, Clinical Laboratory Improvement Amendments (CLIA) directors and lab management. Users can periodically review documents, flag errors, record and approve reviews using electronic signatures and PINs.

Document Control provides users with a real-time dashboard for tracking current tasks and updates.



117 Reviews of Document Control

Overall rating

4.42 / 5 stars

Filters:

Showing 1 - 20 of 117 reviews

November 2018

Susan from Jersey Shore University Medical Center

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

MediaLab Document Control

Able to keep up with compliance, documents all in one place including forms, no more sheets of paper all over the lab that are outdated

Pros

The software is easy to use and made the inspection process much easier. End users like to be able to look up current procedures using the software rather than finding what they need in a large technical procedure manual. The email reminders are great and help keep the users on track. Document control solved!!

Cons

At this time I can only say good things and I am still exploring all the features

November 2018

Mary from Pain Stop Clinics

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Corporate Office Manager

Pros

I find the website easy to navigate and run reports.

Cons

eCourses are not very eye catching, more interactive would be more appealing.

November 2018

Theresa from Hayward Genetics Center- Tulane Univ Med School

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

My opinion on medialab experience

I have had good help from the company, but I think a couple of days with one of one together at your lab/site would be much more helpful for a small lab like I have.

Pros

I like that it is a good system for the price and aids in regulatory requirements for doc control

Cons

I am learning this system on my own and don't have a lot of time to devote to it and learn it all in one sitting. It is not as simple to set up as I thought it would be.

November 2018

Deean from UCI Medical Center

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

BEST THING EVER!

As the site administrator for our laboratory, this has been the best thing ever to be able to organize and control all of our documents.

Pros

Easy to use and understand. Employees find it easy, too.

Cons

There is nothing about this MediaLab Document control product I'm unhappy with.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Media Lab utility

Ease of document review by multiple managers.

Pros

Single repository for all policies. Makes it easy to locate and review/revise when necessary.

Cons

Not intuitive. Takes time to study and review functionality.

November 2018

Steffini from Blood Associates LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Make Your Life Easier in the Small to Moderate Clinical Laboratory

My personal experience has been great. Sometimes, clinical laboratories make budget decisions beyond that of the Laboratory Director that curtails the use of the MediaLab.

Pros

Ease of use
Documents are accessible no matter where you are

Cons

I have no cons about the software

November 2018

Alessandro from Utah Public Health Laboratory

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Functionality

4 of 5

November 2018

First time user implementation

We are a Public Health Lab and it is the first time we try to implement a document control system. Most of my employees had a favorable opinion of MediLab.

Pros

It has everything we need to run the lab. Pricing is extremely competitive to other competitors.

Cons

It is not very intuitive. Sometimes it takes a while to figure out a function.

November 2018

Rezvaneh from PathAdvantage Associated

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Medialab Document Control

I am saving a lot of time using document control. By using Medialab document control feature, I know that my employees sign off on all documents as soon as they are approved and I can keep records of their activities. Also, the fee is comparable to other software out there.

Pros

It is user friendly at most parts. Easy to upload documents and start approval process. Easy for biennial review. Reminders for different due dates helps employees. Helps getting ready for inspection via inspection proof.

Cons

Giving permissions to employees and group of employees have been a challenge for me. Also, I have problem giving permission to the Managers for biennial review of their department procedure manual.

November 2018

Lisa from Floyd Medical Center

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Critical support

Pros

Tracks changes for updates to hard copy manuals

Cons

Sometimes freezes up forcing you to log off then back on.

November 2018

tracey from York Hospital

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Nice tool

The current document control process is cumbersome with many steps. using the computer to facilitate CAP requirements for review by staff etc is going to be a huge timesaver

Pros

love the ease of annual review and notification to staff. Can't wait until all departments are live so that we can rely on the program in it's entirety

Cons

is a little challenging to navigate, but perhaps the more we use the more familiar it will become

November 2018

Terri from Tenet Healthcare

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

LOVE Media lab!

All around excellent experience with Media Lab.

Pros

Really easy to maintain compliance to CAP Document Control standards. Easy to use, track, generate reports, make assignments, etc, and would highly recommend to any laboratory without electronic Document Control!

Cons

The front end uploading of all SOPs took a bit of time, but once the manuals are organized, it makes maintenance and compliance a breeze. They also offer "Inspection Proof" which is a MUST HAVE for any lab inspected by CAP.

November 2018

Jonathan from KorvaLabs

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

November 2018

Works... but clunky.

Pros

All documents organized in one place
Due dates on documents

Cons

Crashes a lot
Clunky
Old interface
Back up not user friendly if you leave MediaLab

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

MediaLab Laboratory Document Control

It's great! It was nearly impossible to keep up with reviews and versions without a system like this. It really makes my job easier.

Pros

You can assign your own policy numbers OR let the system assign them.

Cons

Sometimes a bit confusing when trying to go back to a manual, but it is really straightforward, just need to get used to it. I never set up my new user call, but it is available at any time.

November 2018

Aaron from Santiam Hospital

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Excellent choice for compliance!

We use document control for all of our document sign offs. It keeps everything in one place and keeps us organized. I love it!

Pros

I love how it helps us prepare for JCAHO. Our Medical Director has easy access to everything from IQCP, Policy and Procedures, Linearity and more. Easily traceable for inspections.

Cons

Some things aren't easily apparent in the ways they connect.

November 2018

Michael from USC Verdugo Hills Hospital

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Lab Procedures and Policy Tracking made "EASY"

With document control (if done correctly), our laboratory team can evaluate documents quickly and could identify concerns that could be used to improve the laboratory.

Pros

We enjoy the way it tracks and monitors the review and approval of documents. The flexibility of how documents can be organized. The ability to store all types of documents that could be useful for CAP Self-Inspections and CAP Inspections (Inspection Proof). We also like how the system can be used to collaborate between staff members on policies or procedures prior to sending them for approval.

Cons

The challenge was probably the initial setup. However, we were provided with good resources to help accomplish it.

November 2018

Samantha from Alimetrix/Microarrays Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Makes document control easy

The system has been easy for the staff to learn and controlled permissions provide document security. I also like the fact that all your company SOPs and worksheets are in one place!

Pros

Ability to organize the documents for easy retrieval by staff. Also the ability to keep up with timely review of documents so as to maintain compliance.

Cons

Sometimes hard to find how to control permissions and access. Can usually find it, but sometimes takes a while to get it right.

November 2018

Hema from Harris Health System

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best Software for Laboratory Documents

I would recommend all laboratories to have MediaLab as their document control software

Pros

Automated tracking and history keeping feature

Cons

Nothing really - It is excellent, except not having complete electronic manual on available on the site.

November 2018

Zane from Zuckerberg San Francisco General Hospital and Trauma Center Clinical Lab

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy, Practical and Customizable Electronic Document Management System at a Great Value

We have been transitioning from an older system using word documents kept in a secure drive. MediaLab has offered the ability to collaborate on document revisions, securely track document changes, and feel more assured that only the most current version of each document is in use. We can also see at-a-glance what documents exist as approved, in-review or needing update and can see usage reports to know which are most valuable. Feedback from custom quiz success rates allows us to improve how documents (or quizzes) are written. The system also allows for remote access, which is essential to making it available wherever you are that has internet connectivity.

Pros

MediaLab is an easy-to-learn and robust, yet simple-to-use and maintain electronic document management system. It simplifies the document control process and allows users a variety of paths to manage their laboratory documents, including policies, processes and procedures, forms references and much more. The user interface is intuitive, and allows users to quickly access the information that they need through searchable documents. The software keeps track of previous document versions and actions, optionally allows the printing of controlled copies and makes document approval and review a snap. There is also an option to generate customizable quizzes that can be used to verify personnel have read the salient points of each new or revised document and this can double in its use as a part of competency assessment. Site management is also intuitive and comes with extensive accessible help for those with minimal background in website management. The downloadable back-ups are invaluable. The customer service has been outstanding! If you need an easy-to-use, practical and customizable electronic document management system at a great value, I highly recommend this product.

Cons

Nothing! If I had one wish for this product, it would be to expand its functionality with portable tablet devices. That could make it even easier to keep at the testing bench.

November 2018

Juxhin from Ixcela

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

A must have for any size laboratory

Pros

It does the job. Its full of features that are relative to regulatory agencies.

Cons

Intuitive ease of use for persons not activly engaged in it.

November 2018

Lee from The Bellevue Hospital

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

5 x implementer of MediaLab in the US

I have nothing but superb interactions and an even better experience with Medialab

Pros

Medialab Inc. is a robust and easy to implement product that helps immensely with compliance and competency. It has become an invaluable tool in the labs I have managed.

Cons

The only down fall is the like of a fully functional mobile app, this would help in the transition to tablets or ipads in the lab.