WindoPath
About WindoPath
Most Helpful Reviews for WindoPath
1 - 5 of 31 Reviews
Claire
Biotechnology, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Reference lab LIS
We designed our workflow and implemented Psyche in a matter of weeks. Everyone we worked with was responsive and resilient during a busy season, and as a team effort we were able to adapt the system to meet our immediate needs. A big plus is knowing some of the upcoming features that will be available in the coming months - Psyche is still growing and improving!
PROSThe sales team at Psyche is an absolute dream team - they were super responsive, communicative, and adapted to our many needs. The software has a surprising number of features and can be adapted by anyone (adapted very quickly if you have the slightest technical experience).
CONSSome design aspects of the software work slower than we would like, especially relative to the speed that we've accomplished in the rest of our workflow.
Reason for choosing WindoPath
Features that fit our workflow needs, pricing, and the implementation timeline.
Laurie
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
Microbiology Manager
Easy to navigate. Fairly easy to build new tests. It has quite a bit of flexibility. I currently use Micropath for routine clinical microbiology, but I was able to build PCR panels for our molecular laboratory. As microbiology changes, I am able to customize Micropath according to CLSI changes, organism nomenclature changes and I have been able to interface Micropath to accessory equipment without the help of middleware. In addition, Micropath is easily interfaced with traditional middleware to susceptibility instruments. The mapping is quite simple and their technical support is responsive. I have been able to build custom reports that help with IQCP. The reports I use also allow me monitor the all aspects of the workflow in the lab. Audit trails are easy to review and they keep the accountable. Antibiograms are easy to build. The antibiogram are customizable as well.
CONSOccasionally Micropath is "slow". No one is able to identify why. Occasionally tech support is slow to get back to you. Our initial training on the system was minimal to say the least, as a result we more or less were self taught. Some customization is "free" other customizations can have a small but significant fee associated with them, you just never know.
Mark
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2019
Cloud Driven Pathology Software EMR
We needed an EMR for a pathology division and had used Psyche for almost two decades so were sold on their upgrade options to continue the partnership
PROSContinued the same environment as previous versions
CONSBecame a much slower product as it grew larger Cloud environment behind firewalls is very slow compared to direct server system Aside from a few team members of support with vast knowledge about the product, the main go-to person for the majority of the upgrade was lacking in knowledge and competency
Reason for choosing WindoPath
Sold on same environment with more options now available and cloud option for storage
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Great overall System!
Overall very user friendly. Once the product is setup correctly, it flows very well from finding history to faxing reports. Customer service was great with helping us figure out the initial fixes after our upgrade.
CONSThe only con I found was my prep work for the new upgrade didn't flow to the new system as I would of hoped. We are also finding some back doors in the system. For example, one user may not be allowed the privilege to add a physician, however while they are accessioning a case there is a tab to change the submitter through the entire system not just that case.
Stefanie
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Quality LIM on a budget
This software is user friendly. It was designed by people who understand the flow of work in a laboratory therefore, the system is intuitive. The range of customization allows for easy adjustments for your specific needs. When looking for a system I needed something for molecular use. This software allowed us to be able to use it for our molecular needs without having to build it from scratch. The developers look at the bugs in the system often and usually address them in future updates. Technical support is helpful and prompt in response times.
CONSI do not currently have any cons with the system. Most of the issues that I encountered were resolved through updates.