About RAPID

ACOM Health’s cloud-based RAPID software is your one-stop-shop in chiropractic management solutions. It combines electronic health records, practice management, billing, and patient scheduling into a powerfully robust, yet easy-to-learn software.

The EHR has pre-built and customizable templates that are simple and chiropractic-specific. The macros allow chiropractors to create SOAP notes in seconds. Plus, the cloud server allows for easy and fast access for unlimited users, from anywhere at any time. Your practice’s productivity will increase along with the time you can spend with patients.

The dedicated project manager and 24/7 support allows for seamless onboarding that will not interrupt daily operations. The optional...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

149 Reviews of RAPID

Average User Ratings

Overall

4.4 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(88)

88

4 stars

(42)

42

3 stars

(9)

9

2 stars

(3)

3

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 149 results

July 2021

Norman from Creative Natural Health, PLLC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Ease of Use for All Aspects of Practice

Fast and easy record keeping. Not in office all night long with notes. Lately marketing the patient base has become a priority. The lists that can be produced for this purpose makes it easy.

Pros

Reports and daily notes are easy to create in very little time. Reports and daily notes are customizable by the user themselves. Not dependent on software company for most changes wanted. Billing is electronic or paper, fast and easy for both staff and doctor. Patient management is easy with the scheduler. Many options including text and e-mail reminders. Unlimited types of reports are available and can be custom tailored by the office staff (this is a little complicated but can be done with a little database experience).

Cons

I honestly can not think of a negative comment about this software from the doctor or staff stand point. Occasionally we loose connectivity, but servers and hardware sometimes fail. There is no control over it. When it does happen it is fixed quickly then business as usual.

Reasons for Switching to RAPID

Was the cheapest option for me when I 1st opened. Too difficult to use. Notes and reports were cumbersome to create and send. Billing was difficult. Was not cloud based so could not work from home.

February 2021

Todd from Miami Beach Family & Sports Chiropractic Center

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2021

Love the Rapid Doc & Rapid PM Programs

I'm a big fan of Acom's Rapid Doc and Rapid PM software. I do not use their billing services so I cannot speak to that.

Pros

The SOAP notes and narrative report writing program is easy and intuitive to use. You can easily make customizations and changes to the program in real-time. It makes creating narrative reports and daily treatment (SOAP) notes fast and easy to do and it communicates with the practice management software and ties my treatment in with the medical billing codes. Using their cloud-based service enables me to finish work from home and to bring my laptop with me when doing house calls I do not use the ACOM medical billing services.

Cons

There's no smartphone app for easy scheduling of patients outside of office hours or if I ever need to check my next day's schedule while out of the office.

Reasons for Choosing RAPID

Because Acom's Rapid Doc was much easier to use, much easier to customize and the printed reports and notes looked more professional.

Reasons for Switching to RAPID

I found DocPlus software to (1) waste a lot of paper unecessarily (2) not take advantage of advances in technology (3) the way the SOAP notes are formatted and the way they used wording was not well optimized. Ths SOAP notes were very words but they didn't say much.

March 2021

Tracy from Venice Chiropractic Center

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

March 2021

Venice Chiropractic Center and Integrated PT

Pros

The product is relatively easy to use and user friendly for the staff in all of the Basic day to day functions. Probably the best asset to the software is the tech support department. With out them and especially [SENSITIVE CONTENT HIDDEN] we would be lost. We cannot state it strongly enough that she has been priceless. She has taught us so many valuable tools and has saved us so many times when we were frustrated and couldn't figure out a problem. She has a way of explaining things that make it easy to understand and she never acts bothered no matter what or how many things you throw at her. She is a great asset to your company! The rest of the support team has also been awesome whenever we get stuck with a tech problem and they have always resolved the issue.

Cons

We wish the software was better at accommodating more than 1 doctor and more than one facility. It would be far better if the 2 facilities could be autonomous but it has not worked that way. It is also difficult that in the appointment dashboard not all of the charges show as that would be a great resource to be able to print it as a day sheet. Some of the inexplainable quirks in the software that have not been able to be resolved can be frustrating. It would be really beneficial if there was a better "help" guide in the training module where you could click on what you are having trouble with or search by key words instead of having to scroll thru all of the guide topics and categories to find what you need help with and hope it answers the question.

July 2020

Crissy from Alabama Chiropractic & Spine Care

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Great Chiropractic Software

Acom has been great for our practice. We are going to start using the patient kiosks for our new and re-exam patients. I am excited to see how this will make the doc's notes less time consuming. [SENSITIVE CONTENT HIDDEN] has been great from the very beginning and [SENSITIVE CONTENT HIDDEN] has also been a fantastic addition to their team.

Pros

The best feature about the software is the customer support when needed. [SENSITIVE CONTENT HIDDEN] has been AWESOME! We have had the software since 2007 but thought we should tryout Chirotouch to see if it will be better suited for documentation. We went through 2-4 weeks of training had everything set up and decided that really Acom was just as good if not better than Chirotouch. We had issues with Chirotouch doing what we felt like we were sold on. We then decided to stick with Acom. I'm so glad we did. They have been great trying to get us set up with the patient kiosks. I would recommend them to any Chiropractic office looking for user friendly software.

Cons

I have not found any cons to the software

Reasons for Choosing RAPID

The user friendliness of the software was great. Customer service was also much better than my dealings briefly with ChiroTouch.

February 2021

Paula from Advanced Health Center

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

February 2021

[SENSITIVE CONTENT HIDDEN] in Support is excellent!

Overall a good experience. Appreciate having a dedicated biller. Like having that biller send out the billing in a timely (daily/weekly)manner. Transparency between biller and staff is excellent. Dedicated biller could use more assistance with upper management to resolve claims over 120 days. Not happy about having to pay extra for the insurance eligibility feature.

Pros

Onboarding / training staff was excellent. Transparency with the billing department. It allowed our office to go electronic. Scheduler is efficent. Still learning how to customize software features for our clinic. [SENSITIVE CONTENT HIDDEN] in support is excellent. Our calls end with me learning more about the software than what I originally called about.

Cons

Misspelled word in the patient kiosk that has not been corrected after notification, patient statements suggestions have not been modified for a statement that is clearer for our patients. Appointment reminders cannot be responded to for an appointment confirmation. Needs a more concise user manual. Difficulity with patients signing office forms in kiosk.

Reasons for Choosing RAPID

Chiropractic specific, integrated back and front office, and ease of use.

Reasons for Switching to RAPID

Wanted to integrate EHR