ACOM Health RAPID Chiropractic Software & Billing Service


ACOM Health provides chiropractic specific Insurance Billings and Collections with free RAPID EHR and Practice Management Software.

The Billing and Collections services manages all Insurance type claims, follow-up, and postings.

The ACOM Health RAPID EHR and Practice Management software is designed for both the solo practitioner and the multi-location, multi-provider office. The software manages all aspects of the practice including: patient scheduling, paperless admission, EHR, billing, inventory management, and management reporting. For the patient, the RAPID software delivers patient appointment reminders, an Online Patient Registration for patients to complete intake forms prior to their office visit, and an in-practice Kiosk for check-in. All medical necessary documentation demands from Payers are meet with the RAPID software functionality for PQRS, PART, and outcome assessments.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8 , Windows 10

112 Reviews of ACOM Health RAPID Chiropractic Software & Billing Service

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  • Cory from Active Family Chiropractic

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    August 2018

    Five star program! Highly recommend for growing or starting your Chiropractic office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Perfect for anyone just starting out, or for anyone looking to update their practice to a more compliant, accurate, all-inclusive system.

    Pros

    Ease of use. Accuracy of medical information, billing and collections. Awesome customer support and training.

    Cons

    As with any medical program, the only con I have was the price. However, after using the product, I can now say that the price was well worth the program. My staff, my doctors, my patients and myself are happy with how easy it was to learn and use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Cortney from Caring Chiropractic

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    June 2018

    Daily Use of Easy Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is fairly easy to use. They are easily reachable when you have questions. Chart notes are quick and easy to do.

    Cons

    Comes in two parts, Practice Management and Documentation. The two do not always use the same shortcuts, etc. They do a lot of updates, and you have to go to a website to learn about what has changed. The billing side is not as easy for the support staff as the documentation side.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Derek from Pa Injury & Wellness Center

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    March 2018

    Love this software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love this software and the support is easy as can be. Just a phone call away!!

    Pros

    Easy to use and the quickest reports I have ever done. I have used other software, specifically it rhymes with myro cutch and it was the most annoying and tedious software and the reports were incomplete and not comprehensive at all. It was a piece of garbage software. Rapid Doc has been a pleasure to use. Plus it is easy to edit your notes.

    Cons

    Changing up some of the notes gets a bit annoying, but nothing too drastic. Plus if you accidentally click on an exam or follow up, not an easy way to delete it.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jenn from Tjs mom llc

    February 2018

    Easy self explanatory software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that this software assists the doctors with their chart noting by allowing patients to answer questions about their condition prior to seeing the doctor.

    Cons

    I do not like that in order to get the billing software to accompany the chart noting software, the charge is extremely high.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • JENNIFER from Frink Bartusch Chiropractic

    February 2018

    Very dated software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The program is really easy to learn. Patients can have several separate claims at the same time which is great for organizational purposes.

    Cons

    The software frequently requires updates. It also often fails on our tablets which are what our patients use. We looked into getting the billing component with it but it is astronomically priced, so we only use the chart noting program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Renee from LASR Clinic

    Specialty: Other specialty

    Number of employees: 11-50 employees

    February 2018

    Best yet

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We would have never discontinued use of ACOM if it were MACRA certified.

    Pros

    It has what you need and are transparent. You have access to the workflow at your fingertips. No need to call support but if you do they have an answer!!!

    Cons

    It’s not certified for macra requirements. There’s really no other reason why we do not use it anymore

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Skyller from Hammer and Forge Chiropractic

    February 2018

    We used Rapid for EHR software for our Chiropractic office.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    They set up a consultation with us before we started and really got a feel for our needs. I really appreciated that and it felt like they worked to make sure we got what we needed.

    Cons

    It was a little tough to learn at first. It felt like all the steps took forever, but once we learned it, things sped up.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jacob from Feder Health Clinic

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    February 2018

    ACOM is highly recommened

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software has been a good addition to our practice. Our patients have been getting used to the kiosk system and now they say it is pretty easy to use.

    Pros

    My favorite thing is that multitasking in the patient management side is a huge benefit. Downloading the ERAs is a time saver. The accounting side is very clean and easy to use and read.
    Notes are very easy to use and to be able to look back at what was done with the patient and see how they are doing. Adding your macros is very easy to do so you can make the software fit your practice.
    Our trainer ROCKS!!

    This review was submitted organically. No incentive was offered
    Review Source
  • Doctor from Chiro Medical Care

    December 2017

    A stable and well established program for a variety of office type and sizes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Customer Service and response from this companies employees has been above average which can make a big difference when you are in a crunch.

    Cons

    To me, seems to have an odd workflow in the Documentation section program, and it is a separate program from the PM billing/finance.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gerald from Reid Physicians Group

    Specialty: Physical medicine / physiatry

    Number of employees: 11-50 employees

    November 2017

    Intuitive software; Great training experience, we love our RAPID product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ACOM Health made it easy to transitioning to RAPID. Our dedicated Trainer was very professional and thorough. She met with us as many times as was needed to ensure that we understood how to use the product and to answer our questions After we were released from Training, their Tech Support Team has been helpful, knowledgeable and responsive to our needs. I would definitely recommend this software to chiropractic clinic without any hesitation.

    Pros

    I have found the training on Rapid PM to be easy and intuitive.
    Our project manager was knowledgeable, professional and was there to assist us through the entire onboarding and training process.
    She made my learning experience fun and enjoyable.
    I like the appointment reminders which have helped to eliminate late and/or missed appointments. My patients have come to look for and appreciate these reminders.
    The Billing and Reporting of our insurance due monies are accurate, and I like the capability of checking my A/R at a moment’s glance.

    Cons

    I feel that the scheduler format can be more flexible. For example, if a patient cancels their appointment, I would like to be able to type in a note to explain why the Patient cancelled. It would be great if additional discounts were made available to long-time clients on: Appointment Reminders, On-Line Patient Registration and Integrated Clearinghouse. And finally, I wish RAPID DOC and Kiosk were Apple compatible.

    This review was submitted organically. No incentive was offered
    Review Source
  • Cory from Active Body Chiropractic

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    October 2017

    Awesome, Affordable Product for your Chiropractic Office!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Chiropractic based program. Easy to use. Very helpful support.

    Pros

    Simple point and click features. Accurate information and reporting. Outstanding communication between the scheduling/billing/patient information program and the clinical program. Clear and concise medical records. Too many features to list! And, when we had a severe issue of hacking, Acom was able to "re-create" our old database in a timely manner, without affecting our daily operations.

    Cons

    Payment posting could be a little time consuming at first, but it was very accurate. No other complaints to list.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Robin from Perns Back and Neck Clinic and Laser Pain Center

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    September 2017

    An All-Around Great Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are a very small practice which includes the provider, the office manager and one other employee. The size of our practice did not matter to ACOM. We were treated as if we were one of ACOM’s biggest and most important accounts. Our project manager/trainer was knowledgeable and patient with our many questions and concerns. Anytime I have needed to get in touch with her, all I had to do was email or leave a voice message and I knew she would be calling back ASAP. I would recommend ACOM for any Chiropractic office that is looking to upgrade their Practice Management and EHR software.

    Pros

    Being cloud based has been an added plus for our office. Dr. Perns has the luxury of logging in from home or any location with Wifi and completing his patient notes at his convenience.
    We have the peace of mind knowing that all ACOM’s staff has completed Basic HIPAA Privacy and Security Compliance and that ACOM is completely HIPAA compliant.
    With our office being extremely small, we have utilized the appointment reminders which has saved us time and money. Our patients have appreciated the text and or email reminders prior to their scheduled appointments.
    I am very excited and looking forward to utilizing RAPID PM’s collection module. The idea of touching base with insurance companies is not a pleasant thought. ACOM’s collections screen will allow me to pull my A/R at 120 days out and group the various insurance companies together, saving me the time it takes to continue to call back and be placed on hold.

    Cons

    It takes time to get used to a new product. No one likes change. I have found that getting into the product it the best answer.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sue from Waterside Chiropractic

    Specialty: Chiropractic

    Number of employees: 11-50 employees

    July 2017

    RAPID software is very intuitive and user friendly. I have found ACOMHealth to have an excellent staff. Onboarding and training was a totally awesome experience all the way around.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We left our current software vendor because of extremely poor service and support. Our experience with ACOMHealth and its staff has been a breath of fresh air. Our project manager/trainer was right by our side during the entire installation, training and rollout process. Aside from our prescheduled training sessions our project manager/trainer also met with us on Friday's to ensure everything was going smoothly. With ACOMHealth’s guidance and assistance we were able to roll out 6 locations with 10 providers and numerous employees simultaneously effortlessly.

    Pros

    As the head biller and a main contact for our 6 locations, RAPID provides me visibility to activity within all of our locations since we are “Cloud Based”. RAPID’s interactive Appointment Dashboard provides me real-time Appointment, Charge and Patient collections information for each location. From a claims management perspective, I’m able to easily review Charges and make corrections before they’re posted. Submitting claims electronically has never been easier using RAPID’s Clearinghouse integration. And we’re also able to handle our PIP claims more efficiently using RAPID’s CMS Claim/Note printing feature which allows us to print our Claims and Encounter notes at the same time. Preformatted reports are easy to access, run and understand and I’m even able to create my own reports using Report Builder.

    Cons

    As head biller of 6 locations, for internal audit purposes, I conduct retrospective reviews of the claims that we’ve submitted/printed.
    Although there are ways to review claims with RAPID that have already been submitted/through the normal claims cycle, I wish it was easier/faster to do.
    My project manager/biller tells me this item is already on Development’s radar.

  • mark from Murphy Chiropractic Health Center, LLC

    Number of employees: 2-10 employees

    June 2017

    Fantastic support, very compliant when billing insurances

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    better compliance with Medicare and other private insurance groups

    Pros

    It's compliant with Medicare rules/updates and is very detailed when taking doctor notes. The excellent job the software does with documentation allows any doctor to feel confident in their patient management. Also very good with managing each patients account for billing.

    Cons

    You can make quarterly payments but they charge you an 'administrative fee' of 1%.

    Review Source: Capterra
  • Leslie from Crosbie Chiropractic

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    May 2017

    Precise and Comprehensive Documentation and Accounting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been able to receive the maximum benefit from Medicares' EHR and PQRS programs due to Rapids' calculation dashboards and ACOM's grasp of intricate rules and regulations. We anticipate the same success with the new MIPS program.

    Pros

    Our practice has been using Rapid and AHPM for 5 years and both programs just keep getting better and easier to use. Updates are frequent, meaningful and well-supported by both technical and training staff. The Billing Dashboard is so easy to use that our Accounts Receivable is managed by one part time staff. Reports are accurate and varied in scope and application.

    Cons

    Doctor would appreciate more shortcuts in the documentation process, such as diagnosis and treatment plans populating from the initial visit to the next daily note.

    Response: Julie, ACOM Solutions, Inc.

    May 2017

    Thank you for your kind words about the Rapid Software and the ACOM Health team. We take great pride in constantly improving both so we appreciate the praise. One of our Chiropractors in the training department will reach out to the doctor and explain how to import the DX and TX Plan from the initial visit to the daily note. Thank you again for your feedback. Regards, ACOM Health General Manager

  • Deb from Greenville Rehab & Pain Clinic

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    March 2017

    My Review from GRPC

    Ease-of-use
    Functionality
    Quality
    Support

    The videos were helpful to watch in advance so that I received an understanding on the format of the software. Viewing the videos/tutorial prior to data entry was key.

    Pros

    Downloading ERAs & auto-posting ERAs so quick and easy. The support staff was very understanding, patient & kind with me when we had our conference calls on training. She calmed my frustrations and anxiety thru the learning curve.

    Cons

    It has taken me awhile to figure out how to make changes to charges that have already been uploaded, make the change and then re-upload.

  • Cory from Active Body Chiropractic

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    March 2017

    Awesome Product Extremely Happy with the Program, as well as the Support Staff!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to learn and very user friendly! Scheduling, billing, posting and reports are all very efficient, accurate and professional. Definitely worth the low price (compared to other similar products). The support staff is completely helpful, friendly, available and knowledgeable. I save time and money every day my practice is open!

    Cons

    I do not have any complaints at this time. I have used the program for over 2 years and any issues that have come up have been resolved quickly with little to no down time.

  • Allison from Allison B. Resnick DC LLC

    Specialty: Chiropractic

    Number of employees: 1 employee

    February 2017

    new user of ACOM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    So far ACOM Health is very user friendly. I do not need to use a manual it is set up with the good patient flow.

    Pros

    It has a good charting and set up for a chiropractic practice. It has many forms built into the software so their is less scanning and adding to charts.

    Cons

    It would benefit from a internal fax system. Also the EHR and PM are integrated but a little choppy going back and forth.

    Response: Kim, ACOM Solutions, Inc.

    March 2017

    Thank you for your comments regarding the Rapid Software. The ACOM Health Software Support team will contact you about how to integrate fax in the software. Thank you again for your feedback and we look forward to continuing to serve you. Regards, ACOM Health General Manager.

  • Mehran from Family chiropractic clinic

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    February 2017

    My point of view

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using ACOM since 2013, the self check-in option is great for patient, it also comes in Spanish

    Pros

    Self-check in
    documentation part is really easy and fast

    Cons

    1. Does not allow electronic faxing, reports can't automatically be faxed to attorneys or adjusters.
    2. Does NOT include unlimited data usage, you have to buy more storage after certain GB, but other systems are completely free & unlimited
    3. Does not allow direct integration with web exercises or Naomi x-ray software, can not incorporate x-rays to patient's report
    4. PM portion and billing system is complicated, so many screens and clicks
    4. Comparing to other software's, it's expensive, you have to pay more for every little addition such as advertising & emailing patients, texting to patients about missed appointments, ...
    5. The rapid doc does not sync with other billing software, meaning if you don't like their PM/billing portion, you are stock.
    6. Pain diagram at the self-check in portion can be improved since it does not completely explain patient's pain location.

    Response: ACOM Health General Manager, ACOM Solutions, Inc.

    February 2017

    We sincerely appreciate your comments regarding the Rapid Software and remain dedicated to resolving any issue you may have with its use. Our ACOM Health Software Training team will contact you shortly to go over Software features you may not be utilizing. This will include demonstrating how you may electronically fax through Rapid Software, and how to attach a patient’s relevant clinical notes to any PI or Auto claim. In addition, we will explain how you can easily incorporate x-rays into a patient’s report. During the call, we’ll review how to use the billing software more efficiently and how to make use of the advanced features of “patient check-in” functionality. The ACOM Health Administrative Team will also contact you regarding the monthly fee for data usage and appointment reminders via text and email. Again, thanks for your input and we look forward to helping you! Regards, ACOM Health General Manager.

  • Loreley from Tripp Chiropractic

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    February 2017

    Very pleased

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our clinic purchased the software and had our front office trained. Long story short, our office manager was resisting technology and any growth in the practice that would increase patient visits. After we became aware of the situation ACOM was more than happy to train our new employees with as much time and dedication as had been invested in our training program when we made the initial purchase. The software has functioned exactly as described. Because of the support from ACOM, we were able to have a college student with no medical or office background handle all the functions that the prior office manager with ten years of billing experience was doing and then some. ACOM is easy to use. The screens are intuitive and it saves a lot of employee time.

    Pros

    Easy to use

    Cons

    We had one morning when the system was down for about two hours, but it was back online soon enough to avoid any big problems. We totally rely on it and do not keep a backup schedule in a paper form so it has to be available.

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