ACOM Health RAPID Chiropractic Software & Billing Service


ACOM Health provides chiropractic specific Insurance Billings and Collections with free RAPID EHR and Practice Management Software.

The Billing and Collections services manages all Insurance type claims, follow-up, and postings.

The ACOM Health RAPID EHR and Practice Management software is designed for both the solo practitioner and the multi-location, multi-provider office. The software manages all aspects of the practice including: patient scheduling, paperless admission, EHR, billing, inventory management, and management reporting. For the patient, the RAPID software delivers patient appointment reminders, an Online Patient Registration for patients to complete intake forms prior to their office visit, and an in-practice Kiosk for check-in. All medical necessary documentation demands from Payers are meet with the RAPID software functionality for PQRS, PART, and outcome assessments.



114 Reviews of ACOM Health RAPID Chiropractic Software & Billing Service

Overall rating

4.32 / 5 stars

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Showing 1 - 20 of 114 reviews

November 2018

Renee from LASR Clinic

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

November 2018

Great PM software

Overall I prefer this software over Kareo or Athena!

Pros

Easy and functional program. Not much set up required and if so it is so simple to do. Transparency with clearing house easy access to ERA and worked claims tracking

Cons

Does not specialize in medical facilities and has yet to be Macra compliant doesn’t come with PTWeb which would make it icing on the cake!

October 2018

Eric from Old Mill Chiropractic

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great service

Pros

I love this service. THe Rapid PM software is easy to use and the customer service is outstanding. Very easy to get what you need. Plus, they are always improving and updating.

Cons

Very small and specific issue - hard to put alerts on a patient file, or, rather, the alerts don't "ding"/popup easily. You need to look out for them. I wish there was a way to alert front desk easier.

August 2018

Cory from Active Family Chiropractic

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Five star program! Highly recommend for growing or starting your Chiropractic office

Perfect for anyone just starting out, or for anyone looking to update their practice to a more compliant, accurate, all-inclusive system.

Pros

Ease of use. Accuracy of medical information, billing and collections. Awesome customer support and training.

Cons

As with any medical program, the only con I have was the price. However, after using the product, I can now say that the price was well worth the program. My staff, my doctors, my patients and myself are happy with how easy it was to learn and use.

June 2018

Cortney from Caring Chiropractic

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Daily Use of Easy Software

Pros

It is fairly easy to use. They are easily reachable when you have questions. Chart notes are quick and easy to do.

Cons

Comes in two parts, Practice Management and Documentation. The two do not always use the same shortcuts, etc. They do a lot of updates, and you have to go to a website to learn about what has changed. The billing side is not as easy for the support staff as the documentation side.

March 2018

Derek from Pa Injury & Wellness Center

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Love this software

I love this software and the support is easy as can be. Just a phone call away!!

Pros

Easy to use and the quickest reports I have ever done. I have used other software, specifically it rhymes with myro cutch and it was the most annoying and tedious software and the reports were incomplete and not comprehensive at all. It was a piece of garbage software. Rapid Doc has been a pleasure to use. Plus it is easy to edit your notes.

Cons

Changing up some of the notes gets a bit annoying, but nothing too drastic. Plus if you accidentally click on an exam or follow up, not an easy way to delete it.

February 2018

Jenn from Tjs mom llc

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2018

Easy self explanatory software

Pros

I like that this software assists the doctors with their chart noting by allowing patients to answer questions about their condition prior to seeing the doctor.

Cons

I do not like that in order to get the billing software to accompany the chart noting software, the charge is extremely high.

February 2018

JENNIFER from Frink Bartusch Chiropractic

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2018

Very dated software

Pros

The program is really easy to learn. Patients can have several separate claims at the same time which is great for organizational purposes.

Cons

The software frequently requires updates. It also often fails on our tablets which are what our patients use. We looked into getting the billing component with it but it is astronomically priced, so we only use the chart noting program.

February 2018

Renee from LASR Clinic

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Best yet

We would have never discontinued use of ACOM if it were MACRA certified.

Pros

It has what you need and are transparent. You have access to the workflow at your fingertips. No need to call support but if you do they have an answer!!!

Cons

It’s not certified for macra requirements. There’s really no other reason why we do not use it anymore

February 2018

Skyller from Hammer and Forge Chiropractic

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

We used Rapid for EHR software for our Chiropractic office.

Pros

They set up a consultation with us before we started and really got a feel for our needs. I really appreciated that and it felt like they worked to make sure we got what we needed.

Cons

It was a little tough to learn at first. It felt like all the steps took forever, but once we learned it, things sped up.

February 2018

Jacob from Feder Health Clinic

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

ACOM is highly recommened

This software has been a good addition to our practice. Our patients have been getting used to the kiosk system and now they say it is pretty easy to use.

Pros

My favorite thing is that multitasking in the patient management side is a huge benefit. Downloading the ERAs is a time saver. The accounting side is very clean and easy to use and read.
Notes are very easy to use and to be able to look back at what was done with the patient and see how they are doing. Adding your macros is very easy to do so you can make the software fit your practice.
Our trainer ROCKS!!

December 2017

Doctor from Chiro Medical Care

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

A stable and well established program for a variety of office type and sizes.

Pros

The Customer Service and response from this companies employees has been above average which can make a big difference when you are in a crunch.

Cons

To me, seems to have an odd workflow in the Documentation section program, and it is a separate program from the PM billing/finance.

November 2017

Gerald from Reid Physicians Group

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

Intuitive software; Great training experience, we love our RAPID product.

The ACOM Health made it easy to transitioning to RAPID. Our dedicated Trainer was very professional and thorough. She met with us as many times as was needed to ensure that we understood how to use the product and to answer our questions After we were released from Training, their Tech Support Team has been helpful, knowledgeable and responsive to our needs. I would definitely recommend this software to chiropractic clinic without any hesitation.

Pros

I have found the training on Rapid PM to be easy and intuitive.
Our project manager was knowledgeable, professional and was there to assist us through the entire onboarding and training process.
She made my learning experience fun and enjoyable.
I like the appointment reminders which have helped to eliminate late and/or missed appointments. My patients have come to look for and appreciate these reminders.
The Billing and Reporting of our insurance due monies are accurate, and I like the capability of checking my A/R at a moment’s glance.

Cons

I feel that the scheduler format can be more flexible. For example, if a patient cancels their appointment, I would like to be able to type in a note to explain why the Patient cancelled. It would be great if additional discounts were made available to long-time clients on: Appointment Reminders, On-Line Patient Registration and Integrated Clearinghouse. And finally, I wish RAPID DOC and Kiosk were Apple compatible.

October 2017

Cory from Active Body Chiropractic

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

Awesome, Affordable Product for your Chiropractic Office!

Chiropractic based program. Easy to use. Very helpful support.

Pros

Simple point and click features. Accurate information and reporting. Outstanding communication between the scheduling/billing/patient information program and the clinical program. Clear and concise medical records. Too many features to list! And, when we had a severe issue of hacking, Acom was able to "re-create" our old database in a timely manner, without affecting our daily operations.

Cons

Payment posting could be a little time consuming at first, but it was very accurate. No other complaints to list.

September 2017

Robin from Perns Back and Neck Clinic and Laser Pain Center

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

An All-Around Great Experience

We are a very small practice which includes the provider, the office manager and one other employee. The size of our practice did not matter to ACOM. We were treated as if we were one of ACOM’s biggest and most important accounts. Our project manager/trainer was knowledgeable and patient with our many questions and concerns. Anytime I have needed to get in touch with her, all I had to do was email or leave a voice message and I knew she would be calling back ASAP. I would recommend ACOM for any Chiropractic office that is looking to upgrade their Practice Management and EHR software.

Pros

Being cloud based has been an added plus for our office. Dr. Perns has the luxury of logging in from home or any location with Wifi and completing his patient notes at his convenience.
We have the peace of mind knowing that all ACOM’s staff has completed Basic HIPAA Privacy and Security Compliance and that ACOM is completely HIPAA compliant.
With our office being extremely small, we have utilized the appointment reminders which has saved us time and money. Our patients have appreciated the text and or email reminders prior to their scheduled appointments.
I am very excited and looking forward to utilizing RAPID PM’s collection module. The idea of touching base with insurance companies is not a pleasant thought. ACOM’s collections screen will allow me to pull my A/R at 120 days out and group the various insurance companies together, saving me the time it takes to continue to call back and be placed on hold.

Cons

It takes time to get used to a new product. No one likes change. I have found that getting into the product it the best answer.

July 2017

Sue from Waterside Chiropractic

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

RAPID software is very intuitive and user friendly. I have found ACOMHealth to have an excellent staff. Onboarding and training was a totally awesome experience all the way around.

We left our current software vendor because of extremely poor service and support. Our experience with ACOMHealth and its staff has been a breath of fresh air. Our project manager/trainer was right by our side during the entire installation, training and rollout process. Aside from our prescheduled training sessions our project manager/trainer also met with us on Friday's to ensure everything was going smoothly. With ACOMHealth’s guidance and assistance we were able to roll out 6 locations with 10 providers and numerous employees simultaneously effortlessly.

Pros

As the head biller and a main contact for our 6 locations, RAPID provides me visibility to activity within all of our locations since we are “Cloud Based”. RAPID’s interactive Appointment Dashboard provides me real-time Appointment, Charge and Patient collections information for each location. From a claims management perspective, I’m able to easily review Charges and make corrections before they’re posted. Submitting claims electronically has never been easier using RAPID’s Clearinghouse integration. And we’re also able to handle our PIP claims more efficiently using RAPID’s CMS Claim/Note printing feature which allows us to print our Claims and Encounter notes at the same time. Preformatted reports are easy to access, run and understand and I’m even able to create my own reports using Report Builder.

Cons

As head biller of 6 locations, for internal audit purposes, I conduct retrospective reviews of the claims that we’ve submitted/printed.
Although there are ways to review claims with RAPID that have already been submitted/through the normal claims cycle, I wish it was easier/faster to do.
My project manager/biller tells me this item is already on Development’s radar.

June 2017

mark from Murphy Chiropractic Health Center, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Fantastic support, very compliant when billing insurances

better compliance with Medicare and other private insurance groups

Pros

It's compliant with Medicare rules/updates and is very detailed when taking doctor notes. The excellent job the software does with documentation allows any doctor to feel confident in their patient management. Also very good with managing each patients account for billing.

Cons

You can make quarterly payments but they charge you an 'administrative fee' of 1%.

May 2017

Leslie from Crosbie Chiropractic

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2017

Precise and Comprehensive Documentation and Accounting

We have been able to receive the maximum benefit from Medicares' EHR and PQRS programs due to Rapids' calculation dashboards and ACOM's grasp of intricate rules and regulations. We anticipate the same success with the new MIPS program.

Pros

Our practice has been using Rapid and AHPM for 5 years and both programs just keep getting better and easier to use. Updates are frequent, meaningful and well-supported by both technical and training staff. The Billing Dashboard is so easy to use that our Accounts Receivable is managed by one part time staff. Reports are accurate and varied in scope and application.

Cons

Doctor would appreciate more shortcuts in the documentation process, such as diagnosis and treatment plans populating from the initial visit to the next daily note.

Response from Julie of ACOM Solutions, Inc.

Replied May 2017

Thank you for your kind words about the Rapid Software and the ACOM Health team. We take great pride in constantly improving both so we appreciate the praise. One of our Chiropractors in the training department will reach out to the doctor and explain how to import the DX and TX Plan from the initial visit to the daily note. Thank you again for your feedback. Regards, ACOM Health General Manager

March 2017

Deb from Greenville Rehab & Pain Clinic

Company Size: 2-10 employees


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

My Review from GRPC

The videos were helpful to watch in advance so that I received an understanding on the format of the software. Viewing the videos/tutorial prior to data entry was key.

Pros

Downloading ERAs & auto-posting ERAs so quick and easy. The support staff was very understanding, patient & kind with me when we had our conference calls on training. She calmed my frustrations and anxiety thru the learning curve.

Cons

It has taken me awhile to figure out how to make changes to charges that have already been uploaded, make the change and then re-upload.

March 2017

Cory from Active Body Chiropractic

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Awesome Product Extremely Happy with the Program, as well as the Support Staff!

Pros

Easy to learn and very user friendly! Scheduling, billing, posting and reports are all very efficient, accurate and professional. Definitely worth the low price (compared to other similar products). The support staff is completely helpful, friendly, available and knowledgeable. I save time and money every day my practice is open!

Cons

I do not have any complaints at this time. I have used the program for over 2 years and any issues that have come up have been resolved quickly with little to no down time.

February 2017

Allison from Allison B. Resnick DC LLC

Company Size: 1 employee


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2017

new user of ACOM

So far ACOM Health is very user friendly. I do not need to use a manual it is set up with the good patient flow.

Pros

It has a good charting and set up for a chiropractic practice. It has many forms built into the software so their is less scanning and adding to charts.

Cons

It would benefit from a internal fax system. Also the EHR and PM are integrated but a little choppy going back and forth.

Response from Kim of ACOM Solutions, Inc.

Replied March 2017

Thank you for your comments regarding the Rapid Software. The ACOM Health Software Support team will contact you about how to integrate fax in the software. Thank you again for your feedback and we look forward to continuing to serve you. Regards, ACOM Health General Manager.