ACOM Health RAPID EHR Software


 

A complete chiropractic focused solution, the RAPID software delivers integrated electronic health recording (EHR) and practice management solutions with inbuilt billing services.

The RAPID software is designed for any size practice. From the solo practitioner to the multi-location, multi-provider office, the RAPID solution provides an integrated, paperless practice. The solution consists of patient scheduling, paperless admission, EHR, billing, inventory management, and management reporting. All medical necessary documentation demands from Payers are easily meet with RAPID’s key functionality including PQRS, PART, and outcome assessments. RAPID is a fully integrated practice solution including patient appointment reminders via text and email to eliminate no-shows and Online Patient Registration for patients to complete intake forms prior to their office visit.

Combining a low monthly fee with no long term contracts, the RAPID software can be used by any chiropractic practice. Additional (optional) offerings include full Billing Services to manage all claims, follow-up, and postings.

 

ACOM Health RAPID Software - Check-out payment
 
  • ACOM Health RAPID Software - Check-out payment
    Check-out payment
  • ACOM Health RAPID Software - Daily notes
    Daily notes
  • ACOM Health RAPID Software - Patient check-in
    Patient check-in
  • ACOM Health RAPID Software - Patient scheduling
    Patient scheduling
  • ACOM Health RAPID Software - Primary patient info
    Primary patient info
  • ACOM Health RAPID Software - Visual input helper
    Visual input helper
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

103 Reviews of ACOM Health RAPID Software

 

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Software Advice Reviews (65)
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Showing 1-20 of 65

Cory from Active Body Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Awesome, Affordable Product for your Chiropractic Office!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Chiropractic based program. Easy to use. Very helpful support.

Pros

Simple point and click features. Accurate information and reporting. Outstanding communication between the scheduling/billing/patient information program and the clinical program. Clear and concise medical records. Too many features to list! And, when we had a severe issue of hacking, Acom was able to "re-create" our old database in a timely manner, without affecting our daily operations.

Cons

Payment posting could be a little time consuming at first, but it was very accurate. No other complaints to list.

 
 

Robin from Perns Back and Neck Clinic and Laser Pain Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

An All-Around Great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a very small practice which includes the provider, the office manager and one other employee. The size of our practice did not matter to ACOM. We were treated as if we were one of ACOM’s biggest and most important accounts.
Our project manager/trainer was knowledgeable and patient with our many questions and concerns. Anytime I have needed to get in touch with her, all I had to do was email or leave a voice message and I knew she would be calling back ASAP.
I would recommend ACOM for any Chiropractic office that is looking to upgrade their Practice Management and EHR software.

Pros

Being cloud based has been an added plus for our office. Dr. Perns has the luxury of logging in from home or any location with Wifi and completing his patient notes at his convenience.
We have the peace of mind knowing that all ACOM’s staff has completed Basic HIPAA Privacy and Security Compliance and that ACOM is completely HIPAA compliant.
With our office being extremely small, we have utilized the appointment reminders which has saved us time and money. Our patients have appreciated the text and or email reminders prior to their scheduled appointments.
I am very excited and looking forward to utilizing RAPID PM’s collection module. The idea of touching base with insurance companies is not a pleasant thought. ACOM’s collections screen will allow me to pull my A/R at 120 days out and group the various insurance companies together, saving me the time it takes to continue to call back and be placed on hold.

Cons

It takes time to get used to a new product. No one likes change. I have found that getting into the product it the best answer.

 
 

Sue from Waterside Chiropractic
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

RAPID software is very intuitive and user friendly. I have found ACOMHealth to have an excellent staff. Onboarding and training was a totally awesome experience all the way around.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We left our current software vendor because of extremely poor service and support. Our experience with ACOMHealth and its staff has been a breath of fresh air.
Our project manager/trainer was right by our side during the entire installation, training and rollout process. Aside from our prescheduled training sessions our project manager/trainer also met with us on Friday's to ensure everything was going smoothly.
With ACOMHealth’s guidance and assistance we were able to roll out 6 locations with 10 providers and numerous employees simultaneously effortlessly.

Pros

As the head biller and a main contact for our 6 locations, RAPID provides me visibility to activity within all of our locations since we are “Cloud Based”. RAPID’s interactive Appointment Dashboard provides me real-time Appointment, Charge and Patient collections information for each location. From a claims management perspective, I’m able to easily review Charges and make corrections before they’re posted. Submitting claims electronically has never been easier using RAPID’s Clearinghouse integration. And we’re also able to handle our PIP claims more efficiently using RAPID’s CMS Claim/Note printing feature which allows us to print our Claims and Encounter notes at the same time. Preformatted reports are easy to access, run and understand and I’m even able to create my own reports using Report Builder.

Cons

As head biller of 6 locations, for internal audit purposes, I conduct retrospective reviews of the claims that we’ve submitted/printed.
Although there are ways to review claims with RAPID that have already been submitted/through the normal claims cycle, I wish it was easier/faster to do.
My project manager/biller tells me this item is already on Development’s radar.

 
 

Leslie from Crosbie Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Precise and Comprehensive Documentation and Accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been able to receive the maximum benefit from Medicares' EHR and PQRS programs due to Rapids' calculation dashboards and ACOM's grasp of intricate rules and regulations. We anticipate the same success with the new MIPS program.

Pros

Our practice has been using Rapid and AHPM for 5 years and both programs just keep getting better and easier to use. Updates are frequent, meaningful and well-supported by both technical and training staff. The Billing Dashboard is so easy to use that our Accounts Receivable is managed by one part time staff. Reports are accurate and varied in scope and application.

Cons

Doctor would appreciate more shortcuts in the documentation process, such as diagnosis and treatment plans populating from the initial visit to the next daily note.

  Response: Julie, ACOM Solutions, Inc.

Date: May 2017

May 2017

 

Thank you for your kind words about the Rapid Software and the ACOM Health team. We take great pride in constantly improving both so we appreciate the praise. One of our Chiropractors in the training department will reach out to the doctor and explain how to import the DX and TX Plan from the initial visit to the daily note. Thank you again for your feedback. Regards, ACOM Health General Manager

 
 

Deb from Greenville Rehab & Pain Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

My Review from GRPC

Ease-of-use

Functionality

Product Quality

Customer Support

The videos were helpful to watch in advance so that I received an understanding on the format of the software. Viewing the videos/tutorial prior to data entry was key.

Pros

Downloading ERAs & auto-posting ERAs so quick and easy. The support staff was very understanding, patient & kind with me when we had our conference calls on training. She calmed my frustrations and anxiety thru the learning curve.

Cons

It has taken me awhile to figure out how to make changes to charges that have already been uploaded, make the change and then re-upload.

 
 

Cory from Active Body Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Awesome Product Extremely Happy with the Program, as well as the Support Staff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to learn and very user friendly! Scheduling, billing, posting and reports are all very efficient, accurate and professional. Definitely worth the low price (compared to other similar products). The support staff is completely helpful, friendly, available and knowledgeable. I save time and money every day my practice is open!

Cons

I do not have any complaints at this time. I have used the program for over 2 years and any issues that have come up have been resolved quickly with little to no down time.

 
 

Allison from Allison B. Resnick DC LLC
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

new user of ACOM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far ACOM Health is very user friendly. I do not need to use a manual it is set up with the good patient flow.

Pros

It has a good charting and set up for a chiropractic practice. It has many forms built into the software so their is less scanning and adding to charts.

Cons

It would benefit from a internal fax system. Also the EHR and PM are integrated but a little choppy going back and forth.

  Response: Kim, ACOM Solutions, Inc.

Date: March 2017

March 2017

 

Thank you for your comments regarding the Rapid Software. The ACOM Health Software Support team will contact you about how to integrate fax in the software. Thank you again for your feedback and we look forward to continuing to serve you. Regards, ACOM Health General Manager.

 
 

Mehran from Family chiropractic clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

My point of view

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using ACOM since 2013, the self check-in option is great for patient, it also comes in Spanish

Pros

Self-check in
documentation part is really easy and fast

Cons

1. Does not allow electronic faxing, reports can't automatically be faxed to attorneys or adjusters.
2. Does NOT include unlimited data usage, you have to buy more storage after certain GB, but other systems are completely free & unlimited
3. Does not allow direct integration with web exercises or Naomi x-ray software, can not incorporate x-rays to patient's report
4. PM portion and billing system is complicated, so many screens and clicks
4. Comparing to other software's, it's expensive, you have to pay more for every little addition such as advertising & emailing patients, texting to patients about missed appointments, ...
5. The rapid doc does not sync with other billing software, meaning if you don't like their PM/billing portion, you are stock.
6. Pain diagram at the self-check in portion can be improved since it does not completely explain patient's pain location.

Advice to Others

Overall, I like the Rapid Doc not the billing portion.

  Response: ACOM Health General Manager, ACOM Solutions, Inc.

Date: February 2017

February 2017

 

We sincerely appreciate your comments regarding the Rapid Software and remain dedicated to resolving any issue you may have with its use. Our ACOM Health Software Training team will contact you shortly to go over Software features you may not be utilizing. This will include demonstrating how you may electronically fax through Rapid Software, and how to attach a patient’s relevant clinical notes to any PI or Auto claim. In addition, we will explain how you can easily incorporate x-rays into a patient’s report. During the call, we’ll review how to use the billing software more efficiently and how to make use of the advanced features of “patient check-in” functionality.
The ACOM Health Administrative Team will also contact you regarding the monthly fee for data usage and appointment reminders via text and email. Again, thanks for your input and we look forward to helping you!

Regards, ACOM Health General Manager.

 
 

Loreley from Tripp Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Very pleased

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our clinic purchased the software and had our front office trained. Long story short, our office manager was resisting technology and any growth in the practice that would increase patient visits. After we became aware of the situation ACOM was more than happy to train our new employees with as much time and dedication as had been invested in our training program when we made the initial purchase.

The software has functioned exactly as described. Because of the support from ACOM, we were able to have a college student with no medical or office background handle all the functions that the prior office manager with ten years of billing experience was doing and then some. ACOM is easy to use. The screens are intuitive and it saves a lot of employee time.

Pros

Easy to use

Cons

We had one morning when the system was down for about two hours, but it was back online soon enough to avoid any big problems. We totally rely on it and do not keep a backup schedule in a paper form so it has to be available.

Advice to Others

Watch the help video or try it to see how easy the screens are to use and how much time your front office can save by using this software instead of paper billing or billing via a service like MDOnline (we had) or directly billing via payers websites.

 
 

mark from River Hills Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great software for Chiropractic office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We did demos with 6 total EHR companies that were specific for Chiropractors. We chose Rapid because of the high level of compliance related to medical billing, ICD 10, Medicare, etc. They constantly update the software and codes when things change. So, they have removed a lot of the headaches that come with trying your best to be compliant in an ever changing medical world. Also, the customer support is amazing! Everytime we call we get our answer right away and have a personal contact too. So, we get to continue to run the business without any delays if a problem/question arises related to our software. I couldn't be happier with our decision to purchase.

Pros

customer service and compliance

Cons

there are basically 2 programs. One is the notes side, and the other the practice managment side. They play together quite well, but sometimes you have to jump back in forth between the two before you can move forward as a whole.

Advice to Others

I have no worries about audits. The notes side of the program does a phenomenal job for documentation and compliance.

 
 

Steven from Tulare Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

ACOM is proficient in many things

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall quite good. There are some issues with communication between the practice management (billing) software and Rapid (the Document software), but I think these will be improved. At the end of the day, I am able to produce complete and professional notes. The road to create them often includes more steps than seems necessary. I'm sure this could be streamlined, but it's not bad once you get used to it.

Pros

I can create complete and detailed initial and final reports VERY easily. The integration with outcomes assessments is brilliant.

Cons

There just seems to be more steps than necessary to complete some tasks. The Kiosk can gather pain information from the patient on daily visits, but it is not intuitive, and often does not reflect the pain pattern that the patient is actually experiencing...I have to modify it. Still, it's easier than writing out the whole thing myself.

Advice to Others

This is worth it for me. Our office appears cutting edge, and we are able to gather information from the patient that goes straight into the notes.

 
 

Cortney from Caring Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

ACOM BILLING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have worked with Lashon in the Billing Department for months. Lashon is wonderful. Lashon is detail oriented, and quick. Lashon will answer questions, and she always has a solution for any problem. Within minutes any billing question I had has been resolved. Lashon will talk to patients, if they have questions. Lashon is wonderful! I have been assured that the entire Billing Service is top notch. But Lashon is an angel!
I would not want to run my practice without Lashon.

Pros

Checks keep coming to the office, I scan them, and they are applied. This saves me hours of time each week. It is all done correctly. Lashon does all the additional billing paperwork surrounding Workaman's Comp and PI. She fixes any mistakes I have made, and she is kind when she does it.

Cons

If insurance billing is not what you love, Hire the billing team to do it for you. The only con is that you didn't sign up sooner!

 
 

Daniel from Smith Chiropractic
Specialty: Allergy & immunology
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Customer support sold me!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The software has quite a bit of what I feel is overclick here and there, but you get used to it. Overall, great functioning system and I believe it will get better and better. The training and customer support is superb. You rarely have to leave a message and often speak to an agent immediately. My rep was the best person I've ever had train us on a software program. She is so patient and if she doesn't know will get you the answer.

Pros

Very accurate with little to no glitches

Cons

Have to click, save, click, click, click, save open new screen, go here go there.

Advice to Others

Overall solid product

 
 

Judy from Chiropractic Centre & Associates, inc.
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

September 2016

September 2016

Excellent Billing Services & Biller!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I want to take this opportunity to express how much I, along with Dr. Hines, appreciates our biller, Fred Lamp. This young man is very knowledgeable about the software. We are impressed by his willingness to help both myself and our staff whenever the need arises. He is also very conscientious and motivated to do the best possible job for his clients. Both Dr. Hines and myself feel Fred has gone above and beyond as our biller. He is definitely an asset to ACOM Health and absolutely an asset to our Chiropractic office. Great job Fred, well done!!! I also want to say I like that the company is willing to develop individualized reports for their clients and are always working on enhancements to the software. Kudos also to IT support! Erika is always willing to walk me through developing personalized reports for our office. She is friendly and extremely helpful.

Likes Least

It would be beneficial if clients were able to contact them earlier than 8:am and later than 6:00pm. We begin our day at 7:00am and usually are not done until 6:00pm. Our office is extremely fast paced and the workload doesn't leave much free time for phone calls.

Recommendations

Take advantage of their software preview. They are extremely helpful and willing to address any questions you may have regarding the software.

 
 

Jonathan from Pavlick Chiropractic LLC
Specialty: Chiropractic

September 2016

September 2016

5 Star Review for ACOM Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

RAPID is an absolutely invaluable solution, from how easy it is to implement, to how robust the software is compared to systems costing thousands of dollars more. They have an outstanding customer service and tech support team, which is assigned just to our office. They have all worked well together in helping us integrate this new program.

Likes Least

To date, there is not a single complaint to report about the product or vendor.

Recommendations

Dr. Caitlin comes highly recommended in my book. She will walk you through the demo (more than once, in my case), and answer all your questions so you are comfortable before making a purchase. She then sets you up with your own team that will offer a variety of different training options and times. They want to offer you the chance to be up and running ASAP, though they understand every practice has its own pace and schedule....ACOM people get it!

 
 

Jay from Canyon Springs Chiropractic
Specialty: Chiropractic

September 2016

September 2016

Very comprehensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The customer service reps were all very friendly and very prompt to respond to my concerns.

Likes Least

Because it is so comprehensive, it is also fairly cumbersome to work with, at least at first. The learning curve is, obviously, dependant on how much time you put into it, but it took me around four weeks to feel comfortable with it.

Recommendations

Leave time for a learning curve, which is usually 3-6 weeks, depending on software complexity.

  Response: General Manager, ACOM Solutions, Inc.

Date: September 2016

September 2016

 

Thanks so much for taking the time to share your thoughts. A Professional Services representative will be contacting you to discuss your experience directly. We will also make certain you're provided with any additional training and resources you may need. A busy office environment can certainly “bend" the learning curve from time to time and we understand. Ensuring that our clients take full advantage of their systems is a #1 priority … and our best advertising! With this in mind, we are happy to accommodate whatever you may need to be successful. Thank you.

 
 

Heather from Injury Care Centers
Specialty: Physical therapy / rehab

August 2016

August 2016

Software at it's Best!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Rapid PM and DOC are so easy to use. In the 20 years I have worked in healthcare, I have never worked with a software that was more integrated to the use of all of the staff. Rapid works from the check in process to the physician visit and thru the billing process. We have cut our work time in half allowing for more attention to our patients.

Likes Least

The only problem we have had with Rapid is that when the internet is slow, we are slow. But even ACOM can't control the Florida Rain.

Recommendations

Sign up for your presentation and watch the videos!!! We were sold from day one and love it more every day.

 
 

JUNEAU from CULTURAL CHIROPRACTIC, INC.
Specialty: Chiropractic

July 2016

July 2016

A Great Help in Overall Office Efficiency!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The ability to get work done anytime, anywhere, in an organized, systematic, and secure manner, has greatly improved my record keeping accuracy and efficiency. Without a doubt, this has translated to less stress about completing and maintaining detailed patient paperwork. Billing efficiency and overall reimbursement-average per claim are also increased. The training process was thorough...it does require the user to put in the time and work to learn the system, but no more so than any other competing product. We've been using ACOM Health RAPID Software for almost a year now, and would definitely make the same choice again!

Likes Least

No specific complaints thus far...it's really as good a product as the effort and ability of the user. It takes time and effort to learn all the options, the short cuts, the tricks to customize for maximum efficiency, etc. Once the learning curve was ascended, it's been a good run thus far!

Recommendations

Talk to your peers, review a minimum of 3 competing products (ideally 5), take your time to make a decision, make use of free product demos and trials, then make a choice. Thus far we've extremely satisfied with our choice of ACOM.

 
 

Dr. Todd from Miami Beach Family & Sports Chiropractic Center
Specialty: Chiropractic

June 2016

June 2016

I've been an EXTREMELY satisfied ACOM Health Rapid user since 2006

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

All electronic medical records program allow you to document. The difference is the ease of documenting your patient encounter, how easy is it when something different happens with a patient, how customizable is the program so your report and notes do not look and sound like everyone else that uses the program. And, 2 of the most important aspects of a good EHR program, how is their support when problems occur and how receptive are they to suggestions for improvements from their users?

We began using ACOM Health Rapid Doc softward in 2006. In 2010 we upgrades to their full office management system. This year makes it 10 years as a very pleased ACOM Health customer.

The notes/report program is very easy to use, quick and as detailed as the doctor wants it to be. I often get compliments from other physicians, attorneys and insurance adjusters on the quality and detail of my records.

Now that we opted for the cloud based version of their software, I can easily do house calls, hotel calls, yacht calls and see my athlete patients at the stadium or practice field and document easily through wifi

Likes Least

I'm still waiting for the version that takes the info directly from my brain and into the patient's chart without me having to do anything.

Recommendations

Ask the following questions:
1. How easy is it to customize the wording so that it reflects my style and sounds like me
2. How quickly can I make a changes if a patient presents with a problem and I need to add a new orthopedic test, new diagnosis or treatment procedure?
3. If I have a problem, how fast can I get tech support to help me?

 
 

mark from 3rd-leg of the stool inc
Specialty: Chiropractic

May 2016

May 2016

The most customizable system available.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have been a chiropractor for over 30 years and in the middle of my career I spent 10 years , full time, designing, installing and selling home theater audio-video equipment. Because of my experience in both fields, I believe I am unusually qualified to review this software.
First of all the software is extremely well laid out with respect to setting it up. There are tutorials that are short, to the point and shows you everything you need to know to set it up. Phone support is necessary to me and Acom's support is quick and available when you need it.
I am a diplomate of addiction and compulsive disorders and do a lot of other work like neuro-biofeedback, positive motivational therapy and the like. Acom is the ONLY company that is available that allows me to customize the program the way I need to use it..... and I checked out them all. Plus, the cost, after taking into consideration the initial layout and yearly subscription monies, is very affordable compared to the other competitive companies.
The use is straight forward and quick. I can do most daily notes in just a few minutes.
You can use an in house server, but I use my system on the cloud. That way there is no cost of maintenance or down time for hardware..... and I can use the system from anywhere I work.
There is also no cost for other doctors and staff who use the system. Very good for multiple doctor/staff practices.
I could go on and on, and there are a lot of questions many of you will have..... but I recommend you check out this system.

Likes Least

If your looking for free software or a cheap application, then this is not the software for you. But, that type of software will not let you customize it, and typically it will not offer clearinghouse compatibility and/or accommodate billing, scheduling and office notes all in one program. All in all this program is very well designed.

Recommendations

I had to call 20 plus or minus companies to find one that did what I needed, but in the end this was the only one that would work for me. I think you should do the same and call and get many demo's before you commit to any one program. Also, if you can get a money back guarantee within the first say, 60 days.... short of technical support, that would be helpful.

 
 
 
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Showing 1-20 of 38

mark from Murphy Chiropractic Health Center, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Fantastic support, very compliant when billing insurances

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

better compliance with Medicare and other private insurance groups

Pros

It's compliant with Medicare rules/updates and is very detailed when taking doctor notes. The excellent job the software does with documentation allows any doctor to feel confident in their patient management. Also very good with managing each patients account for billing.

Cons

You can make quarterly payments but they charge you an 'administrative fee' of 1%.

Source: Capterra
 

Amy from Shumway Wellness Center

May 2016

May 2016

New Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I like has the program will write reports quickly & it makes billing much easier.

Source: Capterra
 

Jan from Carroll Chiropractic

May 2016

May 2016

We have been using ACOM for 2 1/2 years. The software is always up to date.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The transition from our old software to ACOM was quite easy. We had personal training and also tutorials for self help. Tech support is good at solving issues when you call, and if they need to investigate an issue, they will call you back within reasonable time. This software has a lot of features and we are not using all of them, but we are continually growing into it as we find more ways to make our office more efficient.

Source: Capterra
 

Anthony from Advanced Center For Injury & Wellness Care, LLC

May 2016

May 2016

Easy to use and quick to complete

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very easy to use.
Very easy flow.
Notes completed in 30 seconds

Source: Capterra
 

Janie from Ark Valley Chiropractic

March 2016

March 2016

outstanding excellant replaced one of my office staff

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

you will never miss a charge again. and balancing is easy as pie

Source: Capterra
 

Heather from Nova chiropractic

January 2016

January 2016

Meaningful use trainings provided with easy to understand webinar-attested successfully in 10 minute

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy step by step I instructions on their webinars available 24/7 during the year to prepare me for attests room

Doctor is available via email or phone readily

Source: Capterra
 

Jennifer from Finn Chiropractic Center

October 2015

October 2015

It's been 4 years of use and the service and support is still outstanding.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software makes the transition from paper to electronic records easy. The training provided goes above and beyond what is expected. They answer all your questions and if they don't know, they find out for you. They have helped with my attestation for Meaningful Use with video training, and phone training. They regularly send information and updates via email so I always feel well informed. I highly recommend this software.

Source: Capterra
 

Mark from Murphy Chiropractic Health Center, LLC

September 2015

September 2015

Great software for chiropractic office looking to be paperless

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall, very satisfied with the software and support during the first few months of implementation. Our office staff and doctors took this step into EHR seriously, and the RAPID software was a perfect for our chiropractic office needs. It is very compliant with note taking, posting charges, and in general being compliant with Medicare and insurance guidelines. Once you make a patient note, you never have to worry about it. The way the software makes the notes is professional and extremely thorough. And you will never lose another patient file because it is forever in the cloud. Everytime we had a question about the software the support team of RAPID was able to find us an answer and gave us plenty of training to boost our confidence. We have been utilizing this software for about 2 months now and we are happy we decided to choose this company over others.

Source: Capterra
 

Jessica from Weber Micetich Chiropractic Clinic

April 2015

April 2015

thrilled!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This product is easy to use and understand! RAPID makes complying with difficult insurance companies simple!
Thanks JD Meyer!!

Source: Capterra
 

Greg from Zweiacher Chiropractic

April 2015

April 2015

Overall it has been a good experience. It took some time to get used to but it has been good.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

DOC has been good. Some of this years changes cause more time because of having to check boxes between screens (treatment suggestions). I am still not as fast as I used to be but the software is more comprehensive than my prior notes so it is good. However, I can see a point when I expect it to limit the number of patients visits I can get down within a time frame. I do get moments throughout the day when I have to wait for the software to change screens. "Not responding" shows a few times per day - not sure where that problems resides. My internet speeds always seems to exceed the minimal requirements by a good margin. Most of my Senior Citizens are not fans at all of the sign-in kiosk, primarily because they are not largely computer competent. There does seem to be a lot of choices for some things, for some maybe too many (minimal, slight, mild, mild-moderate, etc.)
Pract Mngmnt is also good. There seems to be a lot of clicks with the mouse just to enter patient charges. The documentation the patient and insurance payments seems to be a little complicated and some difficult to understand some of the notations (ie, finding out if a claim was sent to deductible).

Source: Capterra
 

Cara from Dr. Cara Hacht D.C. PA

April 2015

April 2015

Excellent software for the chiropractic office

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using this software since 2006 and have found it be excellent. It has been easy to use for all staff members even if they know nothing about Chiropractic when first hired. The system makes it easy to find your way around to all of the tools. As the physician I really like the note taking software. It reduces my time for charting so I can spend time at home with my family. The reports that are generated are a great tool to keep the practice on task and streamlined. All I can say its been an excellent investment.

Source: Capterra
 

TRACY from WEBER MICETICH CHIROPRACTIC CLINIC

March 2015

March 2015

LOVE THE SOFTWARE

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

WE LOVE THE RAPID SOFTWARE!!!! ONCE YOU START USING IT, YOU WILL NEVER WANT TO GO BACK TO PAPER CHARTS AGAIN. THE FORMAT IS EASY TO USE AND MAKES SURE YOU HAVENT MISSED ANYTHING TO MAKE YOUR PATIENT NOTES 100% COMPLIANT WITH WHAT INSURANCE COMPANIES ARE REQUIRING. WHEN YOU PRINT THE NOTES OUT THEY ARE IN A NEAT FORMAT FOR EASY READING. THANKS SO MUCH FOR MAKING OUR JOB A LITTLE EASIER WITH THIS GREAT SOFTWARE. THANKS AGAIN TO JD MEYERS AS WELL, YOU ARE THE BEST.

Source: Capterra
 

Holly from Alligator Creek Chiropractic

March 2015

March 2015

Ease of use is Awesome!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software is intuitive. The customer reps are experienced & very knowledgeable. Also, friendly & fun to work with. The training is set up very well. Excellent step by step. Best choice.

Source: Capterra
 

Melanie from ProActive Health

March 2015

March 2015

Excellent

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am a new user and the system seems easy to work once I understand everything that it does.
Your customer Service person Lisa that has been helping me is EXCELLENT
Tallon who was doing our billing is EXCELLENT and PATIENT with helping me understand what was done by him and what I need to be doing

Source: Capterra
 

Teresa from Brooks Chiropractic Clinic

March 2015

March 2015

ERROR MESSAGE PROBLEM

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We were receiving an error message in Rapid Doc and were unable to find the problem. Called Acom and immediately got a response and problem was resolved!!! Thank you!

Source: Capterra
 

Lindsey from Flemington Chiropractic Center

March 2015

March 2015

This software has been decent

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software has been decent but we have had several problems with it as well. Every time we have a problem and we call customer service no one gets back to us and we have to call and follow up. The only helpful person at ACOM we have found is J.D. He has been extremely helpful to us and always follows up. We hope that your customer service and RAPID software will have improvements in the future.

Source: Capterra
 

Amanda from Broadmoor Chiropractic

March 2015

March 2015

outstanding service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our office has been using the Acom documentation/billing services for many years and we can finally say that we are very happy with our biller, Fred Lamp. He handles every issue we have very quickly and professional. We have used other billing services in the past and no other company measures up to the standards and professionalism provided by Acom and their support staff.

Source: Capterra
 

Sandy from Advanced Health Inc.

March 2015

March 2015

Rapid Doc EHR software is an excellant choice for Chiropractors.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall this software is easy to use and produces reports that are professional looking. You as the doctor or staff can make many changes yourself without requiring assistance. You are able to record the patients' input such as pain level, frequency, improvement and intensity. You then complete the findings, recommendation, assessment and daily treatment. You are able to create initial or re-exams with ease. Should you need technical support, they are some of the best technicians in the business. We have been using this program for 3 years and I think RAPID software is a great choice for any Chiropractic office.

Source: Capterra
 

Michelle from DC Canyon Health and Wellness

March 2015

March 2015

Rapid

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Some of the new updates are taking a while to figure out. Overall the product is easy to use

Source: Capterra
 

Mark from Trinity Mills Chiropractic

March 2015

March 2015

A Doctors Experience

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I came from a much less complicated program, Chiro8000. I moved forward to your program and thought with decent computer skills, your program would be no problem. Boy was I wrong. I watched the videos many times, but a lot of features are hidden behind other features.

I really feel that more videos need to be added especially in the area of claims management and follow through. This is one of the most often used parts of the program...but I feel that your program makes it difficult to receive an EOB, match it up by line item and then apply the payment quickly and easily.

One Big Beef. As any company Needs and Wants to know...I want and need to Know ...where am I at. I want to have a Front Page View as to the Health of my Practice. I want a statistic page that keeps track of daily, weekly, monthly, yearly summary of my New Patients, Regular Patients, Services Rendered and Collections, , so that I can see at a glance what I did today, where am I at for the week, month and year.

I would like a autoresponder tied into the patient base so that I could drip feed videos or educational materials to the patient base. The program need to beef up a marketing arm to keep patients coming in and great recall protocols that make our work easy.

I could go on and on...if someone calls me I would be glad to throw it all out there.

Source: Capterra
 
 
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