ACOM Health RAPID Chiropractic Software & Billing Service


 

ACOM Health provides chiropractic specific Insurance Billings and Collections with free RAPID EHR and Practice Management Software.

The Billing and Collections services manages all Insurance type claims, follow-up, and postings.

The ACOM Health RAPID EHR and Practice Management software is designed for both the solo practitioner and the multi-location, multi-provider office. The software manages all aspects of the practice including: patient scheduling, paperless admission, EHR, billing, inventory management, and management reporting. For the patient, the RAPID software delivers patient appointment reminders, an Online Patient Registration for patients to complete intake forms prior to their office visit, and an in-practice Kiosk for check-in. All medical necessary documentation demands from Payers are meet with the RAPID software functionality for PQRS, PART, and outcome assessments.

 

ACOM Health RAPID Chiropractic Software & Billing Service - Check-out payment
 
  • ACOM Health RAPID Chiropractic Software & Billing Service - Check-out payment
    Check-out payment
  • ACOM Health RAPID Chiropractic Software & Billing Service - Daily notes
    Daily notes
  • ACOM Health RAPID Chiropractic Software & Billing Service - Patient check-in
    Patient check-in
  • ACOM Health RAPID Chiropractic Software & Billing Service - Patient scheduling
    Patient scheduling
  • ACOM Health RAPID Chiropractic Software & Billing Service - Primary patient info
    Primary patient info
  • ACOM Health RAPID Chiropractic Software & Billing Service - Visual input helper
    Visual input helper
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

111 Reviews of ACOM Health RAPID Chiropractic Software & Billing Service

 

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Software Advice Reviews (69)
More Reviews (42)

Showing 1-20 of 69

Cortney from Caring Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Daily Use of Easy Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is fairly easy to use. They are easily reachable when you have questions. Chart notes are quick and easy to do.

Cons

Comes in two parts, Practice Management and Documentation. The two do not always use the same shortcuts, etc. They do a lot of updates, and you have to go to a website to learn about what has changed. The billing side is not as easy for the support staff as the documentation side.

Review Source
 
 

Derek from Pa Injury & Wellness Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Love this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love this software and the support is easy as can be. Just a phone call away!!

Pros

Easy to use and the quickest reports I have ever done. I have used other software, specifically it rhymes with myro cutch and it was the most annoying and tedious software and the reports were incomplete and not comprehensive at all. It was a piece of garbage software. Rapid Doc has been a pleasure to use. Plus it is easy to edit your notes.

Cons

Changing up some of the notes gets a bit annoying, but nothing too drastic. Plus if you accidentally click on an exam or follow up, not an easy way to delete it.

Review Source
 
 

Renee from LASR Clinic
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Best yet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We would have never discontinued use of ACOM if it were MACRA certified.

Pros

It has what you need and are transparent. You have access to the workflow at your fingertips. No need to call support but if you do they have an answer!!!

Cons

It’s not certified for macra requirements. There’s really no other reason why we do not use it anymore

Review Source
 
 

Jacob from Feder Health Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

ACOM is highly recommened

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software has been a good addition to our practice. Our patients have been getting used to the kiosk system and now they say it is pretty easy to use.

Pros

My favorite thing is that multitasking in the patient management side is a huge benefit. Downloading the ERAs is a time saver. The accounting side is very clean and easy to use and read.
Notes are very easy to use and to be able to look back at what was done with the patient and see how they are doing. Adding your macros is very easy to do so you can make the software fit your practice.
Our trainer ROCKS!!

Review Source
 
 

Gerald from Reid Physicians Group
Specialty: Physical medicine / physiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Intuitive software; Great training experience, we love our RAPID product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The ACOM Health made it easy to transitioning to RAPID. Our dedicated Trainer was very professional and thorough.
She met with us as many times as was needed to ensure that we understood how to use the product and to answer our questions
After we were released from Training, their Tech Support Team has been helpful, knowledgeable and responsive to our needs.
I would definitely recommend this software to chiropractic clinic without any hesitation.

Pros

I have found the training on Rapid PM to be easy and intuitive.
Our project manager was knowledgeable, professional and was there to assist us through the entire onboarding and training process.
She made my learning experience fun and enjoyable.
I like the appointment reminders which have helped to eliminate late and/or missed appointments. My patients have come to look for and appreciate these reminders.
The Billing and Reporting of our insurance due monies are accurate, and I like the capability of checking my A/R at a moment’s glance.

Cons

I feel that the scheduler format can be more flexible. For example, if a patient cancels their appointment, I would like to be able to type in a note to explain why the Patient cancelled. It would be great if additional discounts were made available to long-time clients on: Appointment Reminders, On-Line Patient Registration and Integrated Clearinghouse. And finally, I wish RAPID DOC and Kiosk were Apple compatible.

Review Source
 
 

Cory from Active Body Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Awesome, Affordable Product for your Chiropractic Office!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Chiropractic based program. Easy to use. Very helpful support.

Pros

Simple point and click features. Accurate information and reporting. Outstanding communication between the scheduling/billing/patient information program and the clinical program. Clear and concise medical records. Too many features to list! And, when we had a severe issue of hacking, Acom was able to "re-create" our old database in a timely manner, without affecting our daily operations.

Cons

Payment posting could be a little time consuming at first, but it was very accurate. No other complaints to list.

Review Source
 
 

Robin from Perns Back and Neck Clinic and Laser Pain Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

An All-Around Great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a very small practice which includes the provider, the office manager and one other employee. The size of our practice did not matter to ACOM. We were treated as if we were one of ACOM’s biggest and most important accounts.
Our project manager/trainer was knowledgeable and patient with our many questions and concerns. Anytime I have needed to get in touch with her, all I had to do was email or leave a voice message and I knew she would be calling back ASAP.
I would recommend ACOM for any Chiropractic office that is looking to upgrade their Practice Management and EHR software.

Pros

Being cloud based has been an added plus for our office. Dr. Perns has the luxury of logging in from home or any location with Wifi and completing his patient notes at his convenience.
We have the peace of mind knowing that all ACOM’s staff has completed Basic HIPAA Privacy and Security Compliance and that ACOM is completely HIPAA compliant.
With our office being extremely small, we have utilized the appointment reminders which has saved us time and money. Our patients have appreciated the text and or email reminders prior to their scheduled appointments.
I am very excited and looking forward to utilizing RAPID PM’s collection module. The idea of touching base with insurance companies is not a pleasant thought. ACOM’s collections screen will allow me to pull my A/R at 120 days out and group the various insurance companies together, saving me the time it takes to continue to call back and be placed on hold.

Cons

It takes time to get used to a new product. No one likes change. I have found that getting into the product it the best answer.

Review Source
 
 

Sue from Waterside Chiropractic
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

RAPID software is very intuitive and user friendly. I have found ACOMHealth to have an excellent staff. Onboarding and training was a totally awesome experience all the way around.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We left our current software vendor because of extremely poor service and support. Our experience with ACOMHealth and its staff has been a breath of fresh air.
Our project manager/trainer was right by our side during the entire installation, training and rollout process. Aside from our prescheduled training sessions our project manager/trainer also met with us on Friday's to ensure everything was going smoothly.
With ACOMHealth’s guidance and assistance we were able to roll out 6 locations with 10 providers and numerous employees simultaneously effortlessly.

Pros

As the head biller and a main contact for our 6 locations, RAPID provides me visibility to activity within all of our locations since we are “Cloud Based”. RAPID’s interactive Appointment Dashboard provides me real-time Appointment, Charge and Patient collections information for each location. From a claims management perspective, I’m able to easily review Charges and make corrections before they’re posted. Submitting claims electronically has never been easier using RAPID’s Clearinghouse integration. And we’re also able to handle our PIP claims more efficiently using RAPID’s CMS Claim/Note printing feature which allows us to print our Claims and Encounter notes at the same time. Preformatted reports are easy to access, run and understand and I’m even able to create my own reports using Report Builder.

Cons

As head biller of 6 locations, for internal audit purposes, I conduct retrospective reviews of the claims that we’ve submitted/printed.
Although there are ways to review claims with RAPID that have already been submitted/through the normal claims cycle, I wish it was easier/faster to do.
My project manager/biller tells me this item is already on Development’s radar.

 
 

Leslie from Crosbie Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Precise and Comprehensive Documentation and Accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been able to receive the maximum benefit from Medicares' EHR and PQRS programs due to Rapids' calculation dashboards and ACOM's grasp of intricate rules and regulations. We anticipate the same success with the new MIPS program.

Pros

Our practice has been using Rapid and AHPM for 5 years and both programs just keep getting better and easier to use. Updates are frequent, meaningful and well-supported by both technical and training staff. The Billing Dashboard is so easy to use that our Accounts Receivable is managed by one part time staff. Reports are accurate and varied in scope and application.

Cons

Doctor would appreciate more shortcuts in the documentation process, such as diagnosis and treatment plans populating from the initial visit to the next daily note.

  Response: Julie, ACOM Solutions, Inc.

Date: May 2017

May 2017

 

Thank you for your kind words about the Rapid Software and the ACOM Health team. We take great pride in constantly improving both so we appreciate the praise. One of our Chiropractors in the training department will reach out to the doctor and explain how to import the DX and TX Plan from the initial visit to the daily note. Thank you again for your feedback. Regards, ACOM Health General Manager

 
 

Deb from Greenville Rehab & Pain Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

My Review from GRPC

Ease-of-use

Functionality

Product Quality

Customer Support

The videos were helpful to watch in advance so that I received an understanding on the format of the software. Viewing the videos/tutorial prior to data entry was key.

Pros

Downloading ERAs & auto-posting ERAs so quick and easy. The support staff was very understanding, patient & kind with me when we had our conference calls on training. She calmed my frustrations and anxiety thru the learning curve.

Cons

It has taken me awhile to figure out how to make changes to charges that have already been uploaded, make the change and then re-upload.

 
 

Cory from Active Body Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Awesome Product Extremely Happy with the Program, as well as the Support Staff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to learn and very user friendly! Scheduling, billing, posting and reports are all very efficient, accurate and professional. Definitely worth the low price (compared to other similar products). The support staff is completely helpful, friendly, available and knowledgeable. I save time and money every day my practice is open!

Cons

I do not have any complaints at this time. I have used the program for over 2 years and any issues that have come up have been resolved quickly with little to no down time.

 
 

Allison from Allison B. Resnick DC LLC
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

new user of ACOM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far ACOM Health is very user friendly. I do not need to use a manual it is set up with the good patient flow.

Pros

It has a good charting and set up for a chiropractic practice. It has many forms built into the software so their is less scanning and adding to charts.

Cons

It would benefit from a internal fax system. Also the EHR and PM are integrated but a little choppy going back and forth.

  Response: Kim, ACOM Solutions, Inc.

Date: March 2017

March 2017

 

Thank you for your comments regarding the Rapid Software. The ACOM Health Software Support team will contact you about how to integrate fax in the software. Thank you again for your feedback and we look forward to continuing to serve you. Regards, ACOM Health General Manager.

 
 

Mehran from Family chiropractic clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

My point of view

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using ACOM since 2013, the self check-in option is great for patient, it also comes in Spanish

Pros

Self-check in
documentation part is really easy and fast

Cons

1. Does not allow electronic faxing, reports can't automatically be faxed to attorneys or adjusters.
2. Does NOT include unlimited data usage, you have to buy more storage after certain GB, but other systems are completely free & unlimited
3. Does not allow direct integration with web exercises or Naomi x-ray software, can not incorporate x-rays to patient's report
4. PM portion and billing system is complicated, so many screens and clicks
4. Comparing to other software's, it's expensive, you have to pay more for every little addition such as advertising & emailing patients, texting to patients about missed appointments, ...
5. The rapid doc does not sync with other billing software, meaning if you don't like their PM/billing portion, you are stock.
6. Pain diagram at the self-check in portion can be improved since it does not completely explain patient's pain location.

Advice to Others

Overall, I like the Rapid Doc not the billing portion.

  Response: ACOM Health General Manager, ACOM Solutions, Inc.

Date: February 2017

February 2017

 

We sincerely appreciate your comments regarding the Rapid Software and remain dedicated to resolving any issue you may have with its use. Our ACOM Health Software Training team will contact you shortly to go over Software features you may not be utilizing. This will include demonstrating how you may electronically fax through Rapid Software, and how to attach a patient’s relevant clinical notes to any PI or Auto claim. In addition, we will explain how you can easily incorporate x-rays into a patient’s report. During the call, we’ll review how to use the billing software more efficiently and how to make use of the advanced features of “patient check-in” functionality.
The ACOM Health Administrative Team will also contact you regarding the monthly fee for data usage and appointment reminders via text and email. Again, thanks for your input and we look forward to helping you!

Regards, ACOM Health General Manager.

 
 

Loreley from Tripp Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Very pleased

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our clinic purchased the software and had our front office trained. Long story short, our office manager was resisting technology and any growth in the practice that would increase patient visits. After we became aware of the situation ACOM was more than happy to train our new employees with as much time and dedication as had been invested in our training program when we made the initial purchase.

The software has functioned exactly as described. Because of the support from ACOM, we were able to have a college student with no medical or office background handle all the functions that the prior office manager with ten years of billing experience was doing and then some. ACOM is easy to use. The screens are intuitive and it saves a lot of employee time.

Pros

Easy to use

Cons

We had one morning when the system was down for about two hours, but it was back online soon enough to avoid any big problems. We totally rely on it and do not keep a backup schedule in a paper form so it has to be available.

Advice to Others

Watch the help video or try it to see how easy the screens are to use and how much time your front office can save by using this software instead of paper billing or billing via a service like MDOnline (we had) or directly billing via payers websites.

 
 

Steven from Tulare Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

ACOM is proficient in many things

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall quite good. There are some issues with communication between the practice management (billing) software and Rapid (the Document software), but I think these will be improved. At the end of the day, I am able to produce complete and professional notes. The road to create them often includes more steps than seems necessary. I'm sure this could be streamlined, but it's not bad once you get used to it.

Pros

I can create complete and detailed initial and final reports VERY easily. The integration with outcomes assessments is brilliant.

Cons

There just seems to be more steps than necessary to complete some tasks. The Kiosk can gather pain information from the patient on daily visits, but it is not intuitive, and often does not reflect the pain pattern that the patient is actually experiencing...I have to modify it. Still, it's easier than writing out the whole thing myself.

Advice to Others

This is worth it for me. Our office appears cutting edge, and we are able to gather information from the patient that goes straight into the notes.

 
 

Cortney from Caring Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

ACOM BILLING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have worked with Lashon in the Billing Department for months. Lashon is wonderful. Lashon is detail oriented, and quick. Lashon will answer questions, and she always has a solution for any problem. Within minutes any billing question I had has been resolved. Lashon will talk to patients, if they have questions. Lashon is wonderful! I have been assured that the entire Billing Service is top notch. But Lashon is an angel!
I would not want to run my practice without Lashon.

Pros

Checks keep coming to the office, I scan them, and they are applied. This saves me hours of time each week. It is all done correctly. Lashon does all the additional billing paperwork surrounding Workaman's Comp and PI. She fixes any mistakes I have made, and she is kind when she does it.

Cons

If insurance billing is not what you love, Hire the billing team to do it for you. The only con is that you didn't sign up sooner!

 
 

Daniel from Smith Chiropractic
Specialty: Allergy & immunology
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Customer support sold me!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The software has quite a bit of what I feel is overclick here and there, but you get used to it. Overall, great functioning system and I believe it will get better and better. The training and customer support is superb. You rarely have to leave a message and often speak to an agent immediately. My rep was the best person I've ever had train us on a software program. She is so patient and if she doesn't know will get you the answer.

Pros

Very accurate with little to no glitches

Cons

Have to click, save, click, click, click, save open new screen, go here go there.

Advice to Others

Overall solid product

 
 

Judy from Chiropractic Centre & Associates, inc.
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

September 2016

September 2016

Excellent Billing Services & Biller!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I want to take this opportunity to express how much I, along with Dr. Hines, appreciates our biller, Fred Lamp. This young man is very knowledgeable about the software. We are impressed by his willingness to help both myself and our staff whenever the need arises. He is also very conscientious and motivated to do the best possible job for his clients. Both Dr. Hines and myself feel Fred has gone above and beyond as our biller. He is definitely an asset to ACOM Health and absolutely an asset to our Chiropractic office. Great job Fred, well done!!! I also want to say I like that the company is willing to develop individualized reports for their clients and are always working on enhancements to the software. Kudos also to IT support! Erika is always willing to walk me through developing personalized reports for our office. She is friendly and extremely helpful.

Likes Least

It would be beneficial if clients were able to contact them earlier than 8:am and later than 6:00pm. We begin our day at 7:00am and usually are not done until 6:00pm. Our office is extremely fast paced and the workload doesn't leave much free time for phone calls.

Recommendations

Take advantage of their software preview. They are extremely helpful and willing to address any questions you may have regarding the software.

 
 

Jonathan from Pavlick Chiropractic LLC
Specialty: Chiropractic

September 2016

September 2016

5 Star Review for ACOM Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

RAPID is an absolutely invaluable solution, from how easy it is to implement, to how robust the software is compared to systems costing thousands of dollars more. They have an outstanding customer service and tech support team, which is assigned just to our office. They have all worked well together in helping us integrate this new program.

Likes Least

To date, there is not a single complaint to report about the product or vendor.

Recommendations

Dr. Caitlin comes highly recommended in my book. She will walk you through the demo (more than once, in my case), and answer all your questions so you are comfortable before making a purchase. She then sets you up with your own team that will offer a variety of different training options and times. They want to offer you the chance to be up and running ASAP, though they understand every practice has its own pace and schedule....ACOM people get it!

 
 

Jay from Canyon Springs Chiropractic
Specialty: Chiropractic

September 2016

September 2016

Very comprehensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The customer service reps were all very friendly and very prompt to respond to my concerns.

Likes Least

Because it is so comprehensive, it is also fairly cumbersome to work with, at least at first. The learning curve is, obviously, dependant on how much time you put into it, but it took me around four weeks to feel comfortable with it.

Recommendations

Leave time for a learning curve, which is usually 3-6 weeks, depending on software complexity.

  Response: General Manager, ACOM Solutions, Inc.

Date: September 2016

September 2016

 

Thanks so much for taking the time to share your thoughts. A Professional Services representative will be contacting you to discuss your experience directly. We will also make certain you're provided with any additional training and resources you may need. A busy office environment can certainly “bend" the learning curve from time to time and we understand. Ensuring that our clients take full advantage of their systems is a #1 priority … and our best advertising! With this in mind, we are happy to accommodate whatever you may need to be successful. Thank you.

 
 
 
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Showing 1-20 of 42

Jenn from Tjs mom llc

February 2018

February 2018

Easy self explanatory software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that this software assists the doctors with their chart noting by allowing patients to answer questions about their condition prior to seeing the doctor.

Cons

I do not like that in order to get the billing software to accompany the chart noting software, the charge is extremely high.

Review Source: Capterra
 

JENNIFER from Frink Bartusch Chiropractic

February 2018

February 2018

Very dated software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program is really easy to learn. Patients can have several separate claims at the same time which is great for organizational purposes.

Cons

The software frequently requires updates. It also often fails on our tablets which are what our patients use. We looked into getting the billing component with it but it is astronomically priced, so we only use the chart noting program.

Review Source: Capterra
 

Skyller from Hammer and Forge Chiropractic

February 2018

February 2018

We used Rapid for EHR software for our Chiropractic office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They set up a consultation with us before we started and really got a feel for our needs. I really appreciated that and it felt like they worked to make sure we got what we needed.

Cons

It was a little tough to learn at first. It felt like all the steps took forever, but once we learned it, things sped up.

Review Source: Capterra
 

Doctor from Chiro Medical Care

December 2017

December 2017

A stable and well established program for a variety of office type and sizes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Customer Service and response from this companies employees has been above average which can make a big difference when you are in a crunch.

Cons

To me, seems to have an odd workflow in the Documentation section program, and it is a separate program from the PM billing/finance.

Review Source: Capterra
 

mark from Murphy Chiropractic Health Center, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Fantastic support, very compliant when billing insurances

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

better compliance with Medicare and other private insurance groups

Pros

It's compliant with Medicare rules/updates and is very detailed when taking doctor notes. The excellent job the software does with documentation allows any doctor to feel confident in their patient management. Also very good with managing each patients account for billing.

Cons

You can make quarterly payments but they charge you an 'administrative fee' of 1%.

Review Source: Capterra
 

Amy from Shumway Wellness Center

May 2016

May 2016

New Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I like has the program will write reports quickly & it makes billing much easier.

Review Source: Capterra
 

Jan from Carroll Chiropractic

May 2016

May 2016

We have been using ACOM for 2 1/2 years. The software is always up to date.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The transition from our old software to ACOM was quite easy. We had personal training and also tutorials for self help. Tech support is good at solving issues when you call, and if they need to investigate an issue, they will call you back within reasonable time. This software has a lot of features and we are not using all of them, but we are continually growing into it as we find more ways to make our office more efficient.

Review Source: Capterra
 

Anthony from Advanced Center For Injury & Wellness Care, LLC

May 2016

May 2016

Easy to use and quick to complete

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very easy to use.
Very easy flow.
Notes completed in 30 seconds

Review Source: Capterra
 

Janie from Ark Valley Chiropractic

March 2016

March 2016

outstanding excellant replaced one of my office staff

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

you will never miss a charge again. and balancing is easy as pie

Review Source: Capterra
 

Heather from Nova chiropractic

January 2016

January 2016

Meaningful use trainings provided with easy to understand webinar-attested successfully in 10 minute

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy step by step I instructions on their webinars available 24/7 during the year to prepare me for attests room

Doctor is available via email or phone readily

Review Source: Capterra
 

Jennifer from Finn Chiropractic Center

October 2015

October 2015

It's been 4 years of use and the service and support is still outstanding.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software makes the transition from paper to electronic records easy. The training provided goes above and beyond what is expected. They answer all your questions and if they don't know, they find out for you. They have helped with my attestation for Meaningful Use with video training, and phone training. They regularly send information and updates via email so I always feel well informed. I highly recommend this software.

Review Source: Capterra
 

Mark from Murphy Chiropractic Health Center, LLC

September 2015

September 2015

Great software for chiropractic office looking to be paperless

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall, very satisfied with the software and support during the first few months of implementation. Our office staff and doctors took this step into EHR seriously, and the RAPID software was a perfect for our chiropractic office needs. It is very compliant with note taking, posting charges, and in general being compliant with Medicare and insurance guidelines. Once you make a patient note, you never have to worry about it. The way the software makes the notes is professional and extremely thorough. And you will never lose another patient file because it is forever in the cloud. Everytime we had a question about the software the support team of RAPID was able to find us an answer and gave us plenty of training to boost our confidence. We have been utilizing this software for about 2 months now and we are happy we decided to choose this company over others.

Review Source: Capterra
 

Jessica from Weber Micetich Chiropractic Clinic

April 2015

April 2015

thrilled!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This product is easy to use and understand! RAPID makes complying with difficult insurance companies simple!
Thanks JD Meyer!!

Review Source: Capterra
 

Greg from Zweiacher Chiropractic

April 2015

April 2015

Overall it has been a good experience. It took some time to get used to but it has been good.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

DOC has been good. Some of this years changes cause more time because of having to check boxes between screens (treatment suggestions). I am still not as fast as I used to be but the software is more comprehensive than my prior notes so it is good. However, I can see a point when I expect it to limit the number of patients visits I can get down within a time frame. I do get moments throughout the day when I have to wait for the software to change screens. "Not responding" shows a few times per day - not sure where that problems resides. My internet speeds always seems to exceed the minimal requirements by a good margin. Most of my Senior Citizens are not fans at all of the sign-in kiosk, primarily because they are not largely computer competent. There does seem to be a lot of choices for some things, for some maybe too many (minimal, slight, mild, mild-moderate, etc.)
Pract Mngmnt is also good. There seems to be a lot of clicks with the mouse just to enter patient charges. The documentation the patient and insurance payments seems to be a little complicated and some difficult to understand some of the notations (ie, finding out if a claim was sent to deductible).

Review Source: Capterra
 

Cara from Dr. Cara Hacht D.C. PA

April 2015

April 2015

Excellent software for the chiropractic office

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using this software since 2006 and have found it be excellent. It has been easy to use for all staff members even if they know nothing about Chiropractic when first hired. The system makes it easy to find your way around to all of the tools. As the physician I really like the note taking software. It reduces my time for charting so I can spend time at home with my family. The reports that are generated are a great tool to keep the practice on task and streamlined. All I can say its been an excellent investment.

Review Source: Capterra
 

TRACY from WEBER MICETICH CHIROPRACTIC CLINIC

March 2015

March 2015

LOVE THE SOFTWARE

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

WE LOVE THE RAPID SOFTWARE!!!! ONCE YOU START USING IT, YOU WILL NEVER WANT TO GO BACK TO PAPER CHARTS AGAIN. THE FORMAT IS EASY TO USE AND MAKES SURE YOU HAVENT MISSED ANYTHING TO MAKE YOUR PATIENT NOTES 100% COMPLIANT WITH WHAT INSURANCE COMPANIES ARE REQUIRING. WHEN YOU PRINT THE NOTES OUT THEY ARE IN A NEAT FORMAT FOR EASY READING. THANKS SO MUCH FOR MAKING OUR JOB A LITTLE EASIER WITH THIS GREAT SOFTWARE. THANKS AGAIN TO JD MEYERS AS WELL, YOU ARE THE BEST.

Review Source: Capterra
 

Holly from Alligator Creek Chiropractic

March 2015

March 2015

Ease of use is Awesome!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software is intuitive. The customer reps are experienced & very knowledgeable. Also, friendly & fun to work with. The training is set up very well. Excellent step by step. Best choice.

Review Source: Capterra
 

Melanie from ProActive Health

March 2015

March 2015

Excellent

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am a new user and the system seems easy to work once I understand everything that it does.
Your customer Service person Lisa that has been helping me is EXCELLENT
Tallon who was doing our billing is EXCELLENT and PATIENT with helping me understand what was done by him and what I need to be doing

Review Source: Capterra
 

Teresa from Brooks Chiropractic Clinic

March 2015

March 2015

ERROR MESSAGE PROBLEM

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We were receiving an error message in Rapid Doc and were unable to find the problem. Called Acom and immediately got a response and problem was resolved!!! Thank you!

Review Source: Capterra
 

Lindsey from Flemington Chiropractic Center

March 2015

March 2015

This software has been decent

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software has been decent but we have had several problems with it as well. Every time we have a problem and we call customer service no one gets back to us and we have to call and follow up. The only helpful person at ACOM we have found is J.D. He has been extremely helpful to us and always follows up. We hope that your customer service and RAPID software will have improvements in the future.

Review Source: Capterra
 
 
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