--- title: "RAPID Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RAPID. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RAPID is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/acom-health-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Chiropractic Software](https://www.softwareadvice.com/medical/chiropractic-emr-billing-software-comparison/) / [RAPID](https://www.softwareadvice.com/product/1099-RAPID/) / RAPID Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/1099-RAPID/) Reviews [Alternatives](https://www.softwareadvice.com/product/1099-RAPID/alternatives/) # RAPID User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 149 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 96 reviews (64%) - 4 stars: 35 reviews (23%) - 3 stars: 11 reviews (7%) - 2 stars: 3 reviews (2%) - 1 star: 4 reviews (3%) ### Most mentioned pros - We are able to stay on top of our record keeping with minimal time - User friendly. - It makes creating narrative reports and daily treatment (SOAP) notes fast and easy to do and it communicates with the practice management software and ties my treatment in with the medical billing codes. ### Most mentioned cons - is not easy. nor is making changes to them, or cancelling all of the treatment plan. - There is no alert for when patients run out of visits, even though it's counting down in Authorizations. - There are some areas in the report side of the software that can be difficult to utilize without guidance ## RAPID customer reviews Showing reviews 1-25 of 149 (page 1). ### Billing Service - Overall rating: 4/5 - Reviewer: Cortney M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Documentation software is good. It is expensive for what you get. And it takes more than 30 seconds a patient. But it is easy to learn, and it is quicker than most programs. The billing service, if you ever think you will go cash, do that instead of adding the billing service. Getting out of the billing part is too tedious! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I love my biller. Lashon usually goes above and beyond. #### Cons I have gone mostly cash practice, and no longer need help billing. So i quit the expensive service. They now want to train me to use the services I already have. They keep coming up with things to charge for "to make your life easier." I want more money. Not more services. Now that I am getting out of the billing service, My biller doesn't take our calls or emails. --- ### Ease of Use for All Aspects of Practice - Overall rating: 5/5 - Reviewer: Norman A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Fast and easy record keeping. Not in office all night long with notes. Lately marketing the patient base has become a priority. The lists that can be produced for this purpose makes it easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reports and daily notes are easy to create in very little time. Reports and daily notes are customizable by the user themselves. Not dependent on software company for most changes wanted. Billing is electronic or paper, fast and easy for both staff and doctor. Patient management is easy with the scheduler. Many options including text and e-mail reminders. Unlimited types of reports are available and can be custom tailored by the office staff (this is a little complicated but can be done with a little database experience). #### Cons I honestly can not think of a negative comment about this software from the doctor or staff stand point. Occasionally we loose connectivity, but servers and hardware sometimes fail. There is no control over it. When it does happen it is fixed quickly then business as usual. #### Reasons for switching to RAPID Was the cheapest option for me when I 1st opened. Too difficult to use. Notes and reports were cumbersome to create and send. Billing was difficult. Was not cloud based so could not work from home. --- ### Great PM software - Overall rating: 5/5 - Reviewer: Renee M. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I prefer this software over Kareo or Athena! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Easy and functional program. Not much set up required and if so it is so simple to do. Transparency with clearing house easy access to ERA and worked claims tracking #### Cons Does not specialize in medical facilities and has yet to be Macra compliant doesn’t come with PTWeb which would make it icing on the cake! --- ### Love the Rapid Doc & Rapid PM Programs - Overall rating: 4/5 - Reviewer: Todd N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I'm a big fan of Acom's Rapid Doc and Rapid PM software. I do not use their billing services so I cannot speak to that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The SOAP notes and narrative report writing program is easy and intuitive to use. You can easily make customizations and changes to the program in real-time. It makes creating narrative reports and daily treatment (SOAP) notes fast and easy to do and it communicates with the practice management software and ties my treatment in with the medical billing codes. Using their cloud-based service enables me to finish work from home and to bring my laptop with me when doing house calls I do not use the ACOM medical billing services. #### Cons There's no smartphone app for easy scheduling of patients outside of office hours or if I ever need to check my next day's schedule while out of the office. #### Reasons for choosing RAPID Because Acom's Rapid Doc was much easier to use, much easier to customize and the printed reports and notes looked more professional. #### Reasons for switching to RAPID I found DocPlus software to (1) waste a lot of paper unecessarily (2) not take advantage of advances in technology (3) the way the SOAP notes are formatted and the way they used wording was not well optimized. Ths SOAP notes were very words but they didn't say much. --- ### Great Chiropractic Software - Overall rating: 5/5 - Reviewer: Crissy L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Acom has been great for our practice. We are going to start using the patient kiosks for our new and re-exam patients. I am excited to see how this will make the doc's notes less time consuming. [SENSITIVE CONTENT HIDDEN] has been great from the very beginning and [SENSITIVE CONTENT HIDDEN] has also been a fantastic addition to their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best feature about the software is the customer support when needed. [SENSITIVE CONTENT HIDDEN] has been AWESOME! We have had the software since 2007 but thought we should tryout Chirotouch to see if it will be better suited for documentation. We went through 2-4 weeks of training had everything set up and decided that really Acom was just as good if not better than Chirotouch. We had issues with Chirotouch doing what we felt like we were sold on. We then decided to stick with Acom. I'm so glad we did. They have been great trying to get us set up with the patient kiosks. I would recommend them to any Chiropractic office looking for user friendly software. #### Cons I have not found any cons to the software #### Reasons for choosing RAPID The user friendliness of the software was great. Customer service was also much better than my dealings briefly with ChiroTouch. --- ### [SENSITIVE CONTENT HIDDEN] in Support is excellent! - Overall rating: 4/5 - Reviewer: Paula K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Overall a good experience. Appreciate having a dedicated biller. Like having that biller send out the billing in a timely (daily/weekly)manner. Transparency between biller and staff is excellent. Dedicated biller could use more assistance with upper management to resolve claims over 120 days. Not happy about having to pay extra for the insurance eligibility feature. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Onboarding / training staff was excellent. Transparency with the billing department. It allowed our office to go electronic. Scheduler is efficent. Still learning how to customize software features for our clinic. [SENSITIVE CONTENT HIDDEN] in support is excellent. Our calls end with me learning more about the software than what I originally called about. #### Cons Misspelled word in the patient kiosk that has not been corrected after notification, patient statements suggestions have not been modified for a statement that is clearer for our patients. Appointment reminders cannot be responded to for an appointment confirmation. Needs a more concise user manual. Difficulity with patients signing office forms in kiosk. #### Reasons for choosing RAPID Chiropractic specific, integrated back and front office, and ease of use. #### Reasons for switching to RAPID Wanted to integrate EHR --- ### Self employed csh Chiropractic clinic - Overall rating: 5/5 - Reviewer: Ashley N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Working with my trainers has been wonderful. they have been very personable and are very good teachers. the software is efficent with more features then i need at the moemnt. however this leaves me loads of room for growth with this program #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a DC who does mutiple types of thereapies I love the documention portion of this software. Beign able to create your own drop down reselects are very helpful. let me create entirely differetn noted for nutrion or other types of visits without chiro care. being able to pull forward from any previous note rather then just the last is extremely helpful with that feature. PM: the schedular works well, my favortie part beign the treatment plan portion. the report gerenrators are extremely comlplete adn provide all types of usuful statitstics. #### Cons editing blocks is kind of clunky could be smoothed out. adding the schdule as a phone app ( not sure if you can) but a 1 man show at my office beign able to uickly acess my schedule from my phone would be very very helpful. #### Reasons for choosing RAPID most room from growth. also had the most flexiblity with doing alternate note forms not just chiro based. the smoothness of notes into the pm portion. its a bit more expensive then other programs, however you get what you pay for, even just in visuals, graphics, and easy on the eye . if i have to look at a screeen for the rest of my life. i dotn want my eye balls bleeding ;) --- ### Customer Support/ [SENSITIVE CONTENT HIDDEN] - Overall rating: 5/5 - Reviewer: Sue P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered EXCELLENT #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of using this software is awesome. So user friendly. Easy navigation to find what we need. Reports are easy to run and easy to change to the data we need. Now not the soft ware but our trainer\support [SENSITIVE CONTENT HIDDEN], you have a real gem in her. Easy to understand, always friendly and upbeat. If she doesn't have the answer which isn't often, she will get it ASAP. Keep her for you truly have a 10 star employee in her. #### Cons My only wish was that we could have transferred everything over from our old software #### Reasons for choosing RAPID The ease of using the software. Could support us as we have multiple offices. #### Reasons for switching to RAPID APS was just plain hard to use, could not run reports as needed. Horrible support. --- ### BEST DAY EVER!!!!!! - Overall rating: 5/5 - Reviewer: Robyn M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered How quickly a patient is seen, treated and scheduled for a future visit at every visit. Paperless!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Patients are able to use kiosk to sign in at the front desk and update their current condition. #### Cons That a patient cannot have 3 different types of accounts within their main acct. Insurance, Auto accident and Cash accts. #### Reasons for choosing RAPID upgrade #### Reasons for switching to RAPID ACOM can do so much more for our office in very efficient ways. --- ### Hussain Review on Rapid - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Very good, but i wanted one more feature to be added in it, facial recognition software #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is one stop shop for all yours hoepitals or clinics need. #### Cons Too many fields. It should work on one click. Also access to be given to patient --- ### I couldn't be more please with this product and support - Overall rating: 4.5/5 - Reviewer: Glenn I. - Industry: Medical Practice - Product usage: Used unspecified for more than 2 years - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 4.5/5 - Functionality: 4.5/5 #### Pros I have had this software for over 5 years. I couldn't be more pleased with the DOC software. It is extremely easy to use, is easily customized and has always been ahead of the game in regards to the continual changes and demands we all face. This software allowed me to easily satisfy "Meaningful Use" for Medicare reimbursement every year and was the first software to be approved. With all of the talk about ICD-10 I was getting quite nervous toward the end of September, but with the product support notices, free webinars and software changes the transition was much easier than anticipated. Have always been very satisfied with the software, technical support and customer support. #### Cons The things I have problems with about this product are, basically, problems I would have with any computerized system. After having used paper files for over 30 years, the transition was easier than I had anticipated. It takes a little more time to enter the patient information on a computer, but it is much more complete. It was easier to flip back through past notes with the paper system. With the "bird's eye view" I can see past notes (I cannot think of a better way a computerized system could do this than ACOM does), but it is just not as fast as paper. --- ### Review - Overall rating: 5/5 - Reviewer: Dawnette L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Having support from ACOM has been amazing. The staff is wonderful and it is great that you can call in and get help whenever needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Having integrated software is a great benefit of this product. The EHR is great and when we have to send records to other offices or audits everyone is impressed by our notes. #### Cons I wish we had more control over adding/changing things in how the kiosk works for patients signing in with notes. I also thought our A/R would greatly improve when we added the billing component but it hasn't changed all that much. We still have a huge amount of insurance accounts that are outstanding over 120 days. #### Reasons for switching to RAPID Easier flow of office notes. --- ### Excellent Billing Services & Biller! - Overall rating: 4.5/5 - Reviewer: Judy H. - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used unspecified for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Value for money: 4.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros I want to take this opportunity to express how much I, along with Dr. Hines, appreciates our biller, Fred Lamp. This young man is very knowledgeable about the software. We are impressed by his willingness to help both myself and our staff whenever the need arises. He is also very conscientious and motivated to do the best possible job for his clients. Both Dr. Hines and myself feel Fred has gone above and beyond as our biller. He is definitely an asset to ACOM Health and absolutely an asset to our Chiropractic office. Great job Fred, well done!!! I also want to say I like that the company is willing to develop individualized reports for their clients and are always working on enhancements to the software. Kudos also to IT support! Erika is always willing to walk me through developing personalized reports for our office. She is friendly and extremely helpful. #### Cons It would be beneficial if clients were able to contact them earlier than 8:am and later than 6:00pm. We begin our day at 7:00am and usually are not done until 6:00pm. Our office is extremely fast paced and the workload doesn't leave much free time for phone calls. --- ### Awesome, Affordable Product for your Chiropractic Office! - Overall rating: 4/5 - Reviewer: Cory N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Chiropractic based program. Easy to use. Very helpful support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple point and click features. Accurate information and reporting. Outstanding communication between the scheduling/billing/patient information program and the clinical program. Clear and concise medical records. Too many features to list! And, when we had a severe issue of hacking, Acom was able to "re-create" our old database in a timely manner, without affecting our daily operations. #### Cons Payment posting could be a little time consuming at first, but it was very accurate. No other complaints to list. --- ### Five star program! Highly recommend for growing or starting your Chiropractic office - Overall rating: 5/5 - Reviewer: Cory N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Perfect for anyone just starting out, or for anyone looking to update their practice to a more compliant, accurate, all-inclusive system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Accuracy of medical information, billing and collections. Awesome customer support and training. #### Cons As with any medical program, the only con I have was the price. However, after using the product, I can now say that the price was well worth the program. My staff, my doctors, my patients and myself are happy with how easy it was to learn and use. --- ### Very helpful - Overall rating: 5/5 - Reviewer: Jeanie F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered [SENSITIVE CONTENT HIDDEN] always responds quickly and helps me solve my problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly, tech support always helpful. [SENSITIVE CONTENT HIDDEN] helped me solve some issues I had very fast and easy. #### Cons I had initially bought ACOM because they had an office in Jacksonville, Florida, where my practice is located. I liked taking my staff there for training. Was sad when they closed it down. #### Reasons for choosing RAPID Wanted to keep everything in house. --- ### Review for [SENSITIVE CONTENT HIDDEN] - Overall rating: 4/5 - Reviewer: JOSEPH H. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered [SENSITIVE CONTENT HIDDEN] was pleasant and a joy to work with and more importantly help me. There has been many times when I have called and talked to someone else and that was not the case. My staff and I dread calling support and not getting [SENSITIVE CONTENT HIDDEN] #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros User friendly and can be completed by patient quickly #### Cons I would love to be able to email the complaints to the patient so it will help cut down the in office time, especially in these Covid days. --- ### Dennis M.'s review - Overall rating: 5/5 - Reviewer: Dennis M. - Product usage: Used unspecified for unspecified - Reviewed: June 2013 - Review source details: This review was submitted organically. No incentive was offered In our practice, we currently have four running departments. In order for all the departments to be synchronized, we need to effectively communicate with each other throughout the day. The RAPID system provides us with the opportunity to do just that without having to leave our stations and become congested. Within RAPID, you can make changes to a treatment plan, billing code, or procedure that will update itself within seconds. Nothing is left to chance or the patients' word of mouth. Using a paper (routing) system, many mistakes were made due to lack of communication. For example, it would take us significantly longer to look up each patient's history from his or her last appointment. Now, it happens with just a click of a button. We currently use the 7.2 version. It seems each update fixes the mistakes we were making, and has made it easier to actually fill pages without losing any time with a patient. After introducing RAPID to the staff, it only took about 1 month to use it efficiently. This office started using the system in 2011 with three attending doctors and a staff of nine people. Now, its hard to imagine using paper again. If we run into any problems, we call Michelle at ACOM who helps us within the day. We also provide suggestions and ACOM actually listens and makes changes they agree will help move faster. The quanitity of benefits are endless. The new systems allows us to document everything very quickly instead of having to write down all the information. I encourage every doctor to switch to this system because have seen/heard of other electronic systems that do not have nearly all the benefits that RAPID does. Also, I allow physicians to shadow and get a feel for the system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### ACOM Help Desk, [SENSITIVE CONTENT] - Overall rating: 5/5 - Reviewer: Megan B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use of appointments/scheduling... #### Cons Billing/Accounts Receiveable. --- ### Rhonda review - Overall rating: 5/5 - Reviewer: Rhonda G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered I love [SENSITIVE CONTENT HIDDEN] #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support and helpfulness of staff. I would be lost! #### Cons No complaints on my end. I use it everyday. No viable issues. --- ### Rapid Doc success - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Easy, user-friendly and thorough. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Compared to the 5 (or likely more) systems I have used over the last 17 years,Rapid Doc seems to be one of my two favorite. It is by far more user friendly than the majority of other systems I have had the displeasure to work with. #### Cons Nothing stands out except the initial necessary input for my specific needs, but that is part of all systems. #### Reasons for switching to RAPID Hated the other system. Support was OK. --- ### A Great Help in Overall Office Efficiency! - Overall rating: 4/5 - Reviewer: JUNEAU R. - Industry: Medical Practice - Product usage: Used unspecified for less than 12 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4.5/5 #### Pros The ability to get work done anytime, anywhere, in an organized, systematic, and secure manner, has greatly improved my record keeping accuracy and efficiency. Without a doubt, this has translated to less stress about completing and maintaining detailed patient paperwork. Billing efficiency and overall reimbursement-average per claim are also increased. The training process was thorough...it does require the user to put in the time and work to learn the system, but no more so than any other competing product. We've been using ACOM Health RAPID Software for almost a year now, and would definitely make the same choice again! #### Cons No specific complaints thus far...it's really as good a product as the effort and ability of the user. It takes time and effort to learn all the options, the short cuts, the tricks to customize for maximum efficiency, etc. Once the learning curve was ascended, it's been a good run thus far! --- ### A Doctors Experience - Overall rating: 3/5 - Reviewer: Mark H. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered I came from a much less complicated program, Chiro8000. I moved forward to your program and thought with decent computer skills, your program would be no problem. Boy was I wrong. I watched the videos many times, but a lot of features are hidden behind other features. I really feel that more videos need to be added especially in the area of claims management and follow through. This is one of the most often used parts of the program...but I feel that your program makes it difficult to receive an EOB, match it up by line item and then apply the payment quickly and easily. One Big Beef. As any company Needs and Wants to know...I want and need to Know ...where am I at. I want to have a Front Page View as to the Health of my Practice. I want a statistic page that keeps track of daily, weekly, monthly, yearly summary of my New Patients, Regular Patients, Services Rendered and Collections, , so that I can see at a glance what I did today, where am I at for the week, month and year. I would like a autoresponder tied into the patient base so that I could drip feed videos or educational materials to the patient base. The program need to beef up a marketing arm to keep patients coming in and great recall protocols that make our work easy. I could go on and on...if someone calls me I would be glad to throw it all out there. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 --- ### Great service and great people to work with! - Overall rating: 5/5 - Reviewer: David W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered The support team is phenomenal! I have had the privilege to work with [SENSITIVE CONTENT HIDDEN] and have had the best experience with all of them. They are all VERY knowledgeable and informative. I am very computer illiterate and my learning curve is very steep, but that never phases them. They are patient and explain things in such a way that I can get the picture on the first try. I highly recommend ACOM and the support team to anyone who is looking for a precise and accurate note-taking system that will produce the most accurate report, hands down! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am most impressed with the notes this program produces. The software provides ample input from the doctor to create a near-flawless note that will pass any audit. #### Cons There is nothing I don't like about the software. --- ### I have been using this software since coming to work with Dr. Hagene August of 2014 - Overall rating: 5/5 - Reviewer: Bill L. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered Rapid software is fantastic, and very easy to learn and use. As Dr Hagene's CA and right hand man I have become very involved in the use of the Electronic Health Record Information. Being in charge of assuring that all the information to achieve Meaningful Use and PQRS I have come to thoroughly enjoy the ease of compliance that ACOM has built into Rapid Doc, From the Functional Outcome Assessments to the integration of all information into the written notes, Rapid Doc is PERFECT. When we attend training seminars, I listen to the problems others are experiencing with their EHR software, and realize what a truly remarkable product we have. Yes like everything their are some minor problems, or areas where we would like to see improvement. ACOM has a truly OUTSTANDING customer service department, and wonderful representatives that you get to actually TALK to and will go out of their way to assist, teach, and develop solutions for your practice. Their Beneficial suggestions people also work with you and it does not take long to find your idea refined and incorporated into a future update. It is without hesitation that I give my most sincerest indorsement of this fine product. RAPID DOC IS the Yardstick by which others are measured. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/product/1099-RAPID/reviews/?page=2) --- RAPID Reviews, Pros and Cons - 2026 Software Advice