RAPID vs Acuity Scheduling

RAPID has 136 reviews and a rating of 4.38 / 5 vs Acuity Scheduling which has 4597 reviews and a rating of 4.8 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.38 / 5 (136)

4.80 / 5 (4,597)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

February 28, 2021

March 11, 2021

Pros/Cons

  • Pros

  • It is fairly easy to use. They are easily reachable when you have questions. Chart notes are quick and easy to do.

  • It is easy to use and to train on and customer service is helpful when questions do occur

  • Cons

  • I had initially bought ACOM because they had an office in Jacksonville, Florida, where my practice is located. I liked taking my staff there for training. Was sad when they closed it down.

  • The billing was confusing at first to get set up correctly, but once done, it was all smooth sailing.

  • Pros

  • This app is extremely awesome It’s like a pos system for schedules and I love it

  • I love that it’s customizable to my business needs and appearance and that it’s so easy to use!

  • Cons

  • The only thing that I don’t like is the price due to having my own business it can get very costly, but nothing is free in this world so I’m still willing to pay for a membership

  • The only drawback is the user interface. I find it a bit clunky in the initial set up of schedules. Once that's done, however, it works flawlessly.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2020

FrontRunners

2020

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Pricing Guide

2020 Medical Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos