--- title: "Acuity Scheduling Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Acuity Scheduling. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Acuity Scheduling is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/acuity-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Acuity Scheduling](https://www.softwareadvice.com/medical/acuity-profile/) / Acuity Scheduling Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/acuity-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/acuity-profile/alternatives/) # Acuity Scheduling User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 5,758 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 4,643 reviews (81%) - 4 stars: 935 reviews (16%) - 3 stars: 149 reviews (3%) - 2 stars: 20 reviews (0%) - 1 star: 11 reviews (0%) ### Most mentioned pros - Acuity Scheduling made it easy to set up and integrate my calendar to reduce the risk of booking conflicts, improve booking notifications, and integrate the product into my website. - It makes managing appointments easy, reduces no-shows with automated reminders, and saves me a lot of time, though some advanced features can take a little effort to set up - Overall I like the scheduling software and how I can connect it to PayPal, the reviews is a critical thing my business needs because it’s helpful with new clients, but overall I enjoy the site. ### Most mentioned cons - The setup can feel a little confusing at first, especially when you’re configuring different appointment types or setting rules around availability. - I rarely had people use the scheduling tool unfortunately and the integration on my website didn't work perfectly all the time. - it has limmited plan functions, limited payemnt menthod to choose from, and also it has limited customer support. ## Acuity Scheduling customer reviews Showing reviews 1-25 of 5,758 (page 1). ### Keeps calendar organized and up to date - Overall rating: 5/5 - Reviewer: Caitlin M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It's still one of the best systems for scheduling appointments with integrated automation options that save time. #### Cons It's easy to forget how to use features as it isn't always intuitive to use (not sure if it's just me!) --- ### Only used Acuity Scheduling with my Squarespace website - Overall rating: 4/5 - Reviewer: Lacey H. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I used it when I host my website on Squarespace briefly. I did not like the lack of versatility, as it did not allow customized automation without using third party tools. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The software worked well for the value of my dollar. It was easy to use, and even process payments on. #### Cons I did not like the workflow. I prefer the Calendly platform or GoDaddy's Booking platform. Also, there was no way to change the workflows without using a tool like Zapier. #### Reasons for choosing Acuity Scheduling I only chose Acuity Scheduling because it interfaced with Squarespace. I used hosting my business website on Squarespace at the time. --- ### Loved it before - Overall rating: 3/5 - Reviewer: Melanie M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used to like Acuity for its plethora of customizations and form-builder for intake questions, but now it is not even available as a stand alone product. It requires you to have a Square Space account to use and operate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The ability to schedule appointments within a set of pre-set time options, offering multiple appointment types, customizable question section to assist with appointments #### Cons Acuity Scheduling is no longer a stand alone product that you can use. It is now inaccessible without a paid square space account. #### Reasons for choosing Acuity Scheduling I like that Acuity is the standard within the industry of consultation services. I've booked with other astrologers, tarot readers, business consultants, and most everyone uses Acuity. It is a platform I was familiar with seeing and, therefore, I bet my clients will also have an easier time navigating the service, too. --- ### Acuity Reviews - Overall rating: 2/5 - Reviewer: Debbie D. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It was aesthetically pleasing. It was easy to use and schedule a client. We could book clients via the booking link, and clients seemed to enjoy the easiness of it. #### Cons I did not like the customer service. They either did not respond or took a very long time to respond to an issue our organization had and needed attention for. #### Reasons for choosing Acuity Scheduling Our organization chose it due to a recommendation given from another company. --- ### Amazing booking site - Overall rating: 5/5 - Reviewer: geraldine s. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered it was amazing overall. I really loved the ease of use & the fact that the site is easy to use, It was worth it due to the fact that it was affordable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love used acuity, Syncing my client contacts at the time was super easy & sufficient. There was minor bugs and issues, The value for my money was worth it #### Cons i didnt like that it was hard to get in contact with customer support. The processing of payments took awhile to be recieved on my end #### Reasons for switching to Acuity Scheduling i made the switch because i didnt feel that acuity was properly promoting me.. --- ### A Simple and Effective Scheduling Tool for Managing Appointments - Overall rating: 5/5 - Reviewer: Janapher S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Acuity Scheduling has been positive. It is a reliable scheduling solution that helps streamline appointment management, improve client communication, and reduce administrative tasks. The platform is easy to use for everyday scheduling needs and provides useful tools for businesses that manage appointments regularly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked how Acuity Scheduling makes it simple to manage appointments, reduce scheduling conflicts, and provide clients with an easy way to book available times. The automated reminders, calendar management, and client scheduling features help save time and improve organization. #### Cons The main challenge is that some advanced customization options can require additional setup and learning. New users may need time to understand all settings, integrations, and automation features to get the most value from the platform. --- ### Great for scheduling consulting calls - Overall rating: 5/5 - Reviewer: Connie H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It made it easy to book calls for my consulting business. Easy, streamlined set-up with built in reminder. Great value #### Cons Reporting was minimal. It made it hard to see a lot of info around KPIs. The embeddable booking widgets were hard to customize. --- ### Great service - Overall rating: 5/5 - Reviewer: Eric H. - Verified reviewer: Yes - Industry: Human Resources - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a great experience, especially having client be able to schedule themselves. That's the biggest reason I use Acuity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of being able to schedule appointments with clients seamlessly and having these meeting times organized. #### Cons There really isn't much I don't like about Acuity. I've had an overall great experience and love it with schedule clients. --- ### Easy Scheduling That Saves Time - Overall rating: 5/5 - Reviewer: Daisy D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I've had a good experience with Acuity Scheduling. It has made booking appointments much more organized and reduced scheduling conflicts. Once it's set up, it works smoothly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Acuity Scheduling is very easy to use. Clients can book appointments on their own, which saves a lot of back-and-forth emails. The calendar sync works well. #### Cons Some useful features are only available on the higher-priced plans, and the interface can feel a little overwhelming at first. --- ### Basic review - Overall rating: 5/5 - Reviewer: Naombi S. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s ok. Like i said earlier, i dont really use this product. I only interact with it when it has been sent to me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It seems like it is easy to use. I see a lot of healthcare offices have started using this program. #### Cons I am not sure I have any cons. I dont personally use this unless a link has been sent to me to accept an appoint or deny. --- ### Streamlined Appointments and Time Saved - Overall rating: 5/5 - Reviewer: Kevin R. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Acuity Scheduling has been very positive. It makes managing appointments easy, reduces no-shows with automated reminders, and saves me a lot of time, though some advanced features can take a little effort to set up #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I like most about Acuity Scheduling is how simple it makes booking and managing appointments. I love that clients can book themselves online, it automatically adjusts for time zones, and it sends reminders, which saves me so much time and reduces no-shows #### Cons What I liked least about Acuity Scheduling is that some of the more advanced features, like reporting or customizations, can be a bit tricky to set up. It sometimes feels a little limited unless you’re on the higher-tier plan. --- ### Online Appointments Scheduler - Overall rating: 5/5 - Reviewer: Inga M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Acuity Scheduling makes it straightforward to book appointments online without involving manual processes. Automated reminders save time and reduce no shows turn-ups. #### Cons Ever since I implemented Acuity Scheduling, I have never experienced any drawback and I use it on a daily basis at workplace. --- ### Love the robust options, was more than what I needed. - Overall rating: 4/5 - Reviewer: Becky R. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like it, good value for money, just more complicated than what I needed and ended up looking for a simpler option. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very robust. So many options - you can integrate with Squarespace website and really is very practical. Learning curve is manageable. #### Cons A bit overwhelming. Have to hook up payment separately. Ended up looking for something simpler for my needs. #### Reasons for switching to Acuity Scheduling Needed more modern options and capabilities. --- ### An essential tool - Overall rating: 5/5 - Reviewer: Katherine C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Acuity integrates well with Google Suite & our staff use it daily to manage their schedules, particularly for meetings with clients, potential clients & the public. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use! This has allowed our team to reduce communication about scheduling by a huge amount, freeing up their time to actually do their regular work! #### Cons Acuity scheduling has few cons for our organization. It’s an essential tool that we use daily for most staff. More direct integrations might be an improvement so that we don’t have to use add-ins to share scheduling info to other apps. --- ### Acuity is a good, robust tool - Overall rating: 4/5 - Reviewer: Ellen C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally a good experience, useful but could improve in some areas, specially with support and also basic tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I do like how customisable Acuity is and I also like how it integrates with Google Calendar and outlook which keeps everything organised. It is relatively easy to use and it does have mobile friendly booking pages which makes it easier to book appointments on your phone. #### Cons There’s no option for a free plan although you do get a 7 day free trial. After that you do need to subscribe. Also, there’s no phone support if you do experience any issues. There is only an email you can contact and support guides. --- ### Scheduling like never before. The shift to efficient scheduling comes with Acuity Scheduling. - Overall rating: 5/5 - Reviewer: Shari R. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I find it really easy to use Acuity Scheduling when am scheduling for meetings whether with work colleagues or with my clients. It is very easy to use and takes less time to schedule especially with the auto scheduling function. Acuity Scheduling has offered me the most impeccable experience i would ever ask for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Acuity Scheduling has an auto scheduling feature that makes it easy to schedule for meetings automatically without my intervention. I like how well designed the user interface is and how easy it makes to interact with all the available features. Acuity Scheduling also has automated notifications and reminders that keep me on alert to never forget a scheduled meeting. #### Cons For the long period i have used Acuity Scheduling, i have not come across anything I don't like. All features are outstanding. --- ### Its never scheduling without Acuity Scheduling. - Overall rating: 5/5 - Reviewer: Martin B. - Verified reviewer: Yes - Industry: Chemicals - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have experienced a magnificent transition in bookings and scheduling for meetings with Acuity Scheduling. With the scheduling automations, I don't have to find the right time to schedule manually instead, it gets all the dirty work done for me. Acuity Scheduling have helped me get my calendar activities well organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved how customizable Acuity Scheduling is as it allows me to tweak it to fit the exact scheduling requirements i have. Acuity Scheduling navigation interface is clear and neat making it so comfortable for just anyone to book a schedule. There are scheduling automations that makes it precise to find convenient time when am available for scheduling. #### Cons Everything that is offered in Acuity Scheduling works so perfectly, i cannot recount any bad experience. --- ### Acuity Scheduling offers a strong foundation towards success in scheduling. - Overall rating: 5/5 - Reviewer: Arona M. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are no words to explain how good our experience with Acuity Scheduling has been. It has eliminated all the challenges we used to encounter when scheduling for our meetings. With Acuity Scheduling outstanding features like meeting reminders, we have never found ourselves missing any scheduled meetings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Acuity Scheduling offer premium meeting scheduling features that has made scheduling so efficient. It has auto reminders that ensure all meeting attendees are aware of the time the meeting are starting. Acuity Scheduling data safety tools are very effective at keeping meeting details private to only the trusted attendees. Its auto-scheduling function saves time when scheduling for recurring meetings. #### Cons We have not experienced any cons with Acuity Scheduling. All features are reliable and equally impactful. --- ### Scheduling system that works for you - Overall rating: 4/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall - this is a fantastic program for small and even medium size businesses to handle online scheduling and appointments. The ability to send a link to your calendar or specific service is a definite advantage. They also have the option for intake forms, pre-surveys, post service surveys and the ability to pay for appointments and gift certificates on the website. Over all excellent product #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the online scheduling and customization. That was perfect for us when we first started growing. You can text a link directly to your calendar, and then you get notified when someone schedules an appointment. The client gets reminders too which helps with no show appointments. Theres even a no show button and you can prevent repeated no shows from scheduling! #### Cons Figuring out how to set the different calendars and work schedules are not intuitive in my opinion. That needs to be done better. Also, some of the reports are a little sparse in specifics that you can pull out. --- ### Overall satisfied - Overall rating: 4/5 - Reviewer: Brazola M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like Acuity Scheduling because you can customize your booking pages with your brand, like your logo and color schemes.Its also mobile friendly. #### Cons Some cons for Acuity Scheduling are it can be expensive for small businesses and it has no free tier like other apps.Setting up advanced features can also be confusing and time consuming. --- ### Great product for small clinics that need online scheduling and payments options. Highly recommend. - Overall rating: 5/5 - Reviewer: Ross K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we had a positive experience with Acuity. The online scheduling platform and the business facing platform were very simple and intuitive to provide a streamlined and clean scheduling and payment solution to the needs of our clinic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked how easy the online scheduling was on the provider side and on the client side; it fulfilled all needs of an online scheduling platform. There were many ways for us to customize our session offerings with different durations, staff, and prices. #### Cons I wish there was a better option for HIPAA compliant intake forms and SOAP notetaking; what was available was not very simple to use and follow. --- ### How to start your business the right way. - Overall rating: 5/5 - Reviewer: Mary C. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Been using it for my business for over two years. I love how I’m able to track my progress and I can go all the way back to my first appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how very easy it is to use. You don’t have to pay somebody to make your website if you choose to add that to your subscription. Literally just follow the steps and it’s done. #### Cons Honestly nothing , it’s very management. The pricing now, for some of the subscriptions may be outrageous but overall you’re getting your money worth. --- ### Simple to use with great features - Overall rating: 4/5 - Reviewer: Jennifer S. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered All rounded easy to use scheduling tool to manage diary and appointments #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Super easy appointment and scheduling tool for my health business #### Cons Some of the add on features like forms could be easier to use --- ### Everything I need - Overall rating: 5/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Good personalization functions for what I need for my scheduling. I like that I can both have people sign up or I can plug in appointments myself. #### Cons It took a bit to get used to- not as user friendly as others I've used but it also had more capabilities. --- ### Acuity Scheduling Survey (2025) - Overall rating: 5/5 - Reviewer: Newton N. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is precise and clean. I was able to customize everything at implementation stage, forms, appointment types, availability and more. This has been key in ensuring that all my appointments align with my specific needs, hence avoiding unnecessary confusion that may arise due to and busy schedules and even avoid no-shows on my appointments. #### Cons It has always offered a satisfactory performance for the most part. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/acuity-profile/reviews/?page=2) --- Acuity Scheduling Reviews, Pros and Cons - 2026 Software Advice