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Acuity Scheduling vs CalendarHero

Acuity Scheduling vs CalendarHero

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Overall Rating
4.8 (5657)
4.6 (30)
Ease-of-Use
4.6 / 5
4.4 / 5
Value for Money
4.7 / 5
4.4 / 5
Customer Support
4.7 / 5
4.3 / 5
Functionality
4.7 / 5
4.5 / 5
Last Review Written
September 28, 2024
October 17, 2022
Pros/Cons
  • Pros

  • I like the brilliant features of Acuity Scheduling. Acuity Scheduling is amazing and reliable.
  • Super easy to use for me and my clients. Everyone has been super impressed with how easy it is to use.
  • There is also an API, with pretty good documentation. And my favourite part is that if you get stuck, the support team are friendly, responsive and more than happy to help.
  • Cons

  • When a patient cancels, there is only one alert and completely disappears from the calendar without warning.
  • I came very close to losing clients over their frustration in trying to figure out the startup process. One of the weakest points in this software is the fact that there is no "customer facing" help.
  • Sometimes my clients wouldn't remember the time properly, or I would forget to write it down. Now the appointment times are clear, and there is no way for us to forget or get the timing confused.
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  • Pros

  • I enjoy the opportunity to change the background to avoid distractions. Mostly, I'm happy to have something that will allow us to connect to the rest of the world while still being safe at home.
  • I love that you can easily video chat with so many people at the same time. The best part is that you can mute yourself if you need to during the call.
  • I like that I can see everyones faces at a glance or focus on one person in particular. It has pretty good video and audio quality.
  • Cons

  • Have had some issues where users had to restart their systems and some users have complained that they had audio issues.
  • I never had a problem, but I read that hackers could infiltrate meetings. I did have some fails during conferences where people had to reboot and rejoin but it wasn't too often.
  • I can't think of anything negative. This software has really saved our mentality for working and schooling at home.
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Pricing Range
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Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos