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Acuity Scheduling vs QReserve

Acuity Scheduling vs QReserve

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Overall Rating
4.8 (5677)
4.9 (36)
Ease-of-Use
4.6 / 5
4.6 / 5
Value for Money
4.7 / 5
4.8 / 5
Customer Support
4.7 / 5
4.9 / 5
Functionality
4.7 / 5
4.7 / 5
Last Review Written
November 12, 2024
September 19, 2024
Pros/Cons
  • Pros

  • I like the brilliant features of Acuity Scheduling. Acuity Scheduling is amazing and reliable.
  • Super easy to use for me and my clients. Everyone has been super impressed with how easy it is to use.
  • There is also an API, with pretty good documentation. And my favourite part is that if you get stuck, the support team are friendly, responsive and more than happy to help.
  • Cons

  • When a patient cancels, there is only one alert and completely disappears from the calendar without warning.
  • I came very close to losing clients over their frustration in trying to figure out the startup process. One of the weakest points in this software is the fact that there is no "customer facing" help.
  • Sometimes my clients wouldn't remember the time properly, or I would forget to write it down. Now the appointment times are clear, and there is no way for us to forget or get the timing confused.
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  • Pros

  • We have more of our sites starting to use the software now and I'm extremely confident we made the correct choice in using this. Support from the QReserve team has been superb.
  • Our experience with QReserve has been fantastic, very responsive support team and extremely helpful in customizing the software to our needs.
  • I loved that everything can be done online, and even from a phone. Our students love that they can see when vans are available and not.
  • Cons

  • I dislike that since our QReserve allowed single sign-on for our company, we can no longer login using our distribution email.
  • The only thing I dislike is that I am not notified when a new user registers into our page.
  • Notification emails get lost in junk mail occasionally.
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Pricing Range
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$
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos