I have been a using the AdvancedMD software for almost 4 years now. I have been very pleased from the start. I am a medical billing client so I have brought on several new clients and the onboarding process is made very easy with all of the support that is provided.

The software has all of the features necessary to process clean claims as well as keeping follow up in order when the insurance companies deny some of the claims.

The biggest drawback for me is the limited platform that the software can be used with.

I absolutely love using this software for medical billing. It is extremely simple to use and has enough customizations available for most practices. EHR integration makes charge review and claim submission easier than it should be. I wish that reports were more customizable, and that it was a bit more intuitive. Some things just don't work like you would expect. Those small quibbles wouldn't hold be back from recommending the system to anyone.

Lots of features and very user friendly. Charge creation and claim submission goes very quickly. Plenty of options depending on the complexity of your practice.

Could be more intuitive in regards to updating patient information.

I am planning on changing but put it off for 2020 and 2021.

This PM system is easy to use. There are some good features like eligibility check and the layout of the daily schedule. When you do get a support person they are usually good and not outsourced.

The system is so very slow. On the weekends it is impossible to work at all as they must slow down the servers even more. There is no function to auto send an email as a bill directly to the patient. You have to use their credit card company and machine to use the patient portal for payments. The PM does not directly connect to Fl Shots. Every extra module is an extra cost. Most of the hold time for support is very long.

I can't say that I love AdvancedBilling. For how much it costs I feel like the interface needs to be easier and my questions should be answered by customer service much faster. I am still learning how everything works after 6 months. The training they provided from the billing side of things was lacking.

- Does a good job of scrubbing claims before submission to check for errors - Has a robust number of features and reports - Customer service can help answer routine questions fairly quickly

- Some of the errors the claim checker finds do not seem tailored to ophthalmology (my field) - Not a very intuitive interface and lots of features are hard to find - Larger issues have been somewhat difficult to get answers from customer service - The monthly subscription fee is pretty high

Better productivity

The Claims Center is an awesome feature. Scrubbing for various errors before claims are sent out. Also, easily determining if a claims batch failed during transmission.

I have no dislikes with this software. Perhaps there are some things which could be simplified; however no product is 100% perfect and AdvancedMD is constantly doing updates with improvements.