AlayaCare vs HHAeXchange
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
3.7 / 5
Value for Money
3.9 / 5
3.4 / 5
Customer Support
4 / 5
3 / 5
Functionality
3.8 / 5
3.6 / 5
Last Review Written
August 16, 2024
July 29, 2024
Pros/Cons
Pros
- Data collection is very good and allows for identifying underperformance and bottlenecks within the company. Tech support is very courteous, friendly, and takes requests seriously.
- One year down the road I am quite impressed by how much have been delivered and by the excellent customer relation and support provided by the AC team. Special thanks to the support staff.
- Modern look, ability to progress our company smoothly from paper-based to electronic. Customizable forms are amazing.
Cons
- It creates a problem when transferring shifts from Unapproved visits to the schedule.
- The downside to this software being web based, if there's an issue with the web, there can be a lag, but this is very rare.
- Uncomfortable technical support and unhelpful administration. No innovation and no review for ongoing issues.
Pros
- I had gotten to know a few of them on a first name basis during our implementation and they were wonderful to work with, they took the time to try to make me get it lol.
- The e-billing is a great tool, the notes section and pdf uploads to notes are a useful tool as well. I also like the referral management is very helpful.
- I love that I can easily notate important details about our caregivers and the clients.
Cons
- Customer service is horrible, billing is horrible, the platform is horrible all together. I would never recommend this software ever.
- A lackadaisical approach does not work in this case, since it is revenue and that runs the agencies business and pays the HHAeXchange bill.
- Also, there are always additional charges for any fix we need - not all fixes deserve a charge. There is no room for negotiation on the charges as well.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
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N/A
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
3 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
