--- title: "Alleva Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Alleva. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Alleva is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/alleva-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [Alleva](https://www.softwareadvice.com/medical/alleva-profile/) / Alleva Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/alleva-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/alleva-profile/alternatives/) # Alleva User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 282 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 189 reviews (67%) - 4 stars: 56 reviews (20%) - 3 stars: 26 reviews (9%) - 2 stars: 2 reviews (1%) - 1 star: 9 reviews (3%) ### Most mentioned pros - Sometimes reports take a little longer to load than I’d like, but overall, it’s been a solid system that’s made our billing process much smoother. - Once a trainee is taught how to use the program, there's typically a period of having to revisit previously taught items; however, it seems to come easier with use over time. - Fun and easy to use UI, it has networking and communication tools that simplify direct contact and information ### Most mentioned cons - This can be frustrating when you have done most of a group note (with 10+ attendees) and the information gets lost. - Even when I provided clear evidence, the burden was repeatedly placed on us to reproduce errors, and most tickets were closed without real solutions. - The persistent technical problems, slow and unreliable system, and unhelpful support response created ongoing challenges for our practice. ## Alleva customer reviews Showing reviews 1-25 of 282 (page 1). ### Needed Item - Overall rating: 5/5 - Reviewer: Teresa R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far I have not had a severely bad experiences minus the outages that happen here and there. It is good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am able to locate the tools that I need to schedule my individuals as well as complete my MTPRs on a weekly basis #### Cons I particularly do not enjoy when an update that causes our company more work when it should be helping us. --- ### The right EMR for your rehab. - Overall rating: 5/5 - Reviewer: Chris B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The platform has been reliable and fully featured enough to run multiple levels of care. The customer service experience is NEXT LEVEL! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is super simple for my users interact with and it gives me great custom reporting on the back end. #### Cons The baked in CRM components are not fleshed out, but thankfully they integrate with other great CRM technology! #### Reasons for choosing Alleva The cost of Kipu was astronomical for a startup company. #### Reasons for switching to Alleva There are so many reasons why we made the switch....cost and functionality mainly. #### Vendor response Hi Chris, Thank you so much for the excellent review of Alleva. We appreciate you for taking the time to share your experience. We strive to provide the best platform so that treatment centers like yours can be successful. P.S. If you ever need help, please don't hesitate to reach out; we're always here. Replied December 2024 --- ### Started good, but went downhill fast - Overall rating: 1/5 - Reviewer: Jacob B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Poor, the company and it's leaders were very rude, unhelpful, and resorted to hostile communication with us when we attempted to address critical failures within the software. We were often told it was our fault, or that it was not within the limits of their software. The EMR was also ridiculously unstable, constantly giving "slow network" messages which were not in any way connected to our actual network. Our opinion of them changed very quickly when we witnessed the communication and dare I say hostile correspondence from their leadership. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros To-Do list with Alleva was one of its best features, and is robust compared to many other softwares. #### Cons Features missing, billing reporting was a nightmare, treatment plans were complex and not user friendly, the costs changed and company was quick to threaten and retaliate when brought to their attention. Support was delayed or not helpful, we felt a huge burden was placed to us to "explain" how the software was behaving differently from what they could replicate. #### Reasons for choosing Alleva Feature for cost, compatibility with peer support notes #### Reasons for switching to Alleva Kipu was horribly convoluted, while it had a robust billing system the overall GUI and functionality was cumbersome, required 10-15 clicks to get to everything. Kipu also was deceptive of their pricing. Starting with 2500 a month, and ending up costing well over 6,000 per month. --- ### An EMR you can trust - Overall rating: 4/5 - Reviewer: Cody B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered I've worked with many EMR's in the past and I can say hands down that you guys have been the best company i've ever worked for it's easy to manage easy to train people and the cost is not nearly as high as other competitors hands down best EMR I've ever had. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Alleva Makes it easier when it comes to documentation for each individual client, the layout of the page makes it easier to find anything necessary to help you document things properly as well as being able to modify anything on your personal or leave a page. #### Cons My least favorite thing unfortunately I would have to come back to this one because I can't say at this time that I actually have something I dislike about you guys #### Reasons for choosing Alleva My whole team already knew how leave it worked so it was easier for us to use it as well as the layout is more customizable that we can gear it towards our business. #### Vendor response Hi Ann, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. Replied June 2024 --- ### The best EMR/EHR - Overall rating: 5/5 - Reviewer: Salvatore S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellence! Great customer service, great support team, User friendly. I've worked with 3 other EMR/EHR's and Alleva made my job considerably easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything that Alleva offers is works well with every facet of our company, and Alleva support is the best of the best. #### Cons I don't think that there are any cons that I know of. #### Reasons for choosing Alleva We were looking for an EMR for our newly opened company 5 years ago and and it was obvious that Alleva had the best service, support, and pricing. It was evident that Alleva believed in their service and they weren't just doing it for the money, and they genuinely wanted to help us grow.... and they did. #### Reasons for switching to Alleva Cost primarily, and then I soon realized that I was getting a lot more than I paid for. #### Vendor response Hi Salvatore, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. Replied March 2024 --- ### Awesome is Alleva - Overall rating: 5/5 - Reviewer: Christina C. - Verified reviewer: Yes - Industry: Program Development - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Alleva has given our company the ability to have a great work flow. We are able to keep logs and be organized #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support Staff and Workflow Patient Management Ease of Use Features Value for Money Alleva takes care of their customers #### Cons Sometimes Alleva is down and I cannot take notes. But that might be my internet also. either way Alleva works --- ### Gary's review - Overall rating: 4/5 - Reviewer: Gary C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty good. However, it's sometimes slow and difficult to pull up. There's often times when I have access to email and internet, but not Alleva. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to navigate. Once a trainee is taught how to use the program, there's typically a period of having to revisit previously taught items; however, it seems to come easier with use over time. #### Cons Sometimes, it adds strange numbers and letters after using a period in our treatment plan reviews. This causes one to have to take time to go in and delete the EMR add-ons. It gets monotonous. --- ### I F-ING LOVE THIS SOFTWEAR - Overall rating: 5/5 - Reviewer: Troy W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A plus grade, this is the best program I have use since becoming a counselor in 2013, it is like driving a brand new Tesla after having a 20 year old beater car. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so easy to use and navigate, I am able to find everything I need quick and I ESPECIALLY love the autosave, no matter what happens my information is always saved. #### Cons sometimes it glitches and it can be frustrating getting back to your spot, but that like literally only happened to me 1 time in 2 years of using it --- ### Asa's Alleva Review - Overall rating: 5/5 - Reviewer: Asa M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From training to running the program it has been easy and convenient for my job position. I was confident after my training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The training was very informative as well as great for visual aid for learning the program. The videos were spot on for what i was hired for. #### Cons It was a lot at once sometimes. But when it came time to utilize the program i felt like i was comfortable. --- ### Alleva Review - Overall rating: 4/5 - Reviewer: Heather E. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is ok. It is definitely frustrating on the days it goes down or I lose information that has taken time to write. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Alleva overall is easy to navigate. It is not difficult to learn the different things that are offered on the site. #### Cons Alleva often times does not save my notes or other information inputted. This can be frustrating when you have done most of a group note (with 10+ attendees) and the information gets lost. --- ### Streamlined and Reliable Billing Support - Overall rating: 4/5 - Reviewer: Breanne O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve had a really good experience using Alleva for billing. It’s easy to navigate once you get familiar with it, and it keeps everything organized including claims, reports, and communication. Their support team has also been super responsive whenever I’ve had questions. Sometimes reports take a little longer to load than I’d like, but overall, it’s been a solid system that’s made our billing process much smoother. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Clean interface and easy-to-navigate dashboards Helpful customer support team Strong reporting and claims tracking tools #### Cons Occasional slow load times.. Limited flexibility in certain report filters.. Limited customization.. --- ### Alleva Review - Overall rating: 5/5 - Reviewer: Nohemy R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of learning and adaptability of this system is truly remarkable. From the moment I started using it, I was impressed by how intuitive and user-friendly it is. Whether you're a beginner or an experienced user, navigating the system is a breeze. What sets this system apart is its ability to be customized to fit specific needs. The flexibility it offers is unparalleled, allowing users to tailor it to their unique requirements effortlessly. Whether it's adjusting settings, adding new features, or fine-tuning existing ones, the system makes it easy to make changes that best suit your program. #### Cons While the system itself is user-friendly and easy to navigate, one potential drawback is the availability of the IT team for support. There have been instances where the team hasn't been readily available as promised, resulting in delays of a couple of days before getting back to users. #### Vendor response Hi Nohemy, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. Replied June 2024 --- ### Solid option - Overall rating: 4/5 - Reviewer: chris m. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Overall I'm satisfied. I feel like the innovation and development is pretty good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The are strictly geared for mental health so it has a lot of relevant features #### Cons There seems to be a lot of glitchy bugs from time to time. I have therapists that notes disappear on them. #### Vendor response Hi Chris, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. Replied June 2024 --- ### Solid platform for outpatient and intensive outpatient practices - Overall rating: 4/5 - Reviewer: Joshua C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. No real problems at all over the years that we've worked with Alleva. We're truly happy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The flexibility and customization for the platform makes it a terrific option - particularly in light of the support and the willingness of the staff to create solutions on the fly. #### Cons Some of the continuity of the software is a little confusing - inability to access notes and attendance in programming from an intuitive place is an example. The inability for the scheduler to connect to an outside calendar such as Outlook creates a tremendous amount of extra work and communication problems with staff around scheduling. Lastly, the reporting function - or the inability to customize reports based on specific criteria can be confounding. #### Reasons for choosing Alleva Cost and customization. #### Vendor response Hi Joshua, thank you for your kind words. It's nice to hear you've enjoyed working with Alleva. We appreciate you taking the time to review the EMR, and your recommendations will be passed on to our product developers. Our scheduler integrates with Outlook and Google calendars. Additionally, with our with our Insights feature, you can create any report for every aspect of your business. We can help you make the most of the EMR with your program. For more help or to share any other suggestions you may have, reach out customer support team at https://support.helloalleva.com/kb-tickets/new. We would appreciate any additional feedback you could provide. Replied September 2022 --- ### Excellent - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall 9 out of 10 I would give it a 10 out of 10 if it wasn’t for the glitches, even though they are a few and far apart. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about Alleva is that you can customize it without changing the functionality of the program. The software is very organized and very user-friendly. Also, [sensitive content hidden] assisted us with set up, and he was very professional, responded in a timely manner, and played a huge role in allowing us to become certified three days after purchasing the software. #### Cons Every once in a while, there are a few glitches. I have pointed them out with our customer. Care representative. #### Reasons for choosing Alleva There are a few competitors in our industry, but their customer service is very poor and they’re baseline. Product requires a lot of work to become functional. The fact that Alleva is so responsive is a large contributor to our deciding factor. #### Vendor response Hi John, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. Replied June 2024 --- ### From a Clinical Director's Perspective - Overall rating: 4/5 - Reviewer: April M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I think Alleva meets our needs and when it's not the support team is there for me when we need to make adjustments or to answer questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros What I love about this software is how easy is it to complete my clinical documentation. The templates are perfect, especially for progress notes and I love that the Alleva team has worked with us to tailor/ improve it to make it even more user friendly. I came from an agency that used all paper so I just love that we even have an electronic medical records. As an administrator, it is very easy to audit my staff's charts. #### Cons The thing I like the least is the calendar. It is so difficult to see openings when looking at it with all the staff's schedule's together. Sometimes I need to add an appointment from my phone which can be very challenging at times and I tend to make errors or accidentally move appointments. I am also a little overwhelmed with the reports section. It is not easy to figure out how to run a report on data I need. I did however ask for help with this and Alleva has agreed to set up a training with me. #### Vendor response Hi April, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. Replied June 2024 --- ### Great EHR System - Overall rating: 4/5 - Reviewer: Bianca L. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The ease of navigating documents that are essential to serving our clients daily. #### Cons Some components in the treatment plan areas aren't conducive to editing easily when adding a necessary goal. #### Vendor response Hi Bianca, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. Replied June 2024 --- ### Definitely recommending - Overall rating: 5/5 - Reviewer: koi b. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered It has been a fairly decent and uncomplicated experience that allows for us to track the progression or regression of those in our care #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I especially enjoy the flexibility and the easy navigation #### Cons There isnt anything that i dislike concerning this product #### Reasons for choosing Alleva It gave us the most freedom to dictate how we treat and manage patients #### Vendor response Hi Koi, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. Replied May 2024 --- ### Requested review - Overall rating: 3/5 - Reviewer: Donna H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered So far it seems to be working better than our previous EMR and I hope it will get even better with time and experience. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros The input for data once a client is entered seems simple and it is fairly easy to navigate between clients. #### Cons The calendar and working with the scheduling does not seem to be an easy thing to pick up. #### Reasons for switching to Alleva Cost and efficiency were the main reasons to switch to Alleva. #### Vendor response Hi Donna, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again. Replied May 2024 --- ### SUD vs Primary Care - Overall rating: 4/5 - Reviewer: Anthony B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Overall good for a mixed MH/SUD/Prim care practice. If more of MH and SUD, I'd rec it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good EHR for SUD and MH. My fellow MH and SUD staff seems to use it easily. They mostly use free text. #### Cons Primary care with any volume has to have templates and more established structure to use Alleva. Support will make templates, but changing and tweaking them isnt easy #### Vendor response Hi Anthony, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. Replied June 2024 --- ### Housing Navigator - Overall rating: 5/5 - Reviewer: Tajinder D. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Alleva's user friendly interface and its ability to streamline my workflow efficiently. #### Cons Some users have mentioned occasional glitches or bugs in the software, as well as a need for additional features to enhance its functionality further. #### Vendor response Hi Tajinder, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. Replied April 2024 --- ### Super Happy - Overall rating: 4/5 - Reviewer: Codee A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Overall I am happy with Alleva. I would tell people about it and recommend them using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been using Alleva for 5 years. It is easy to use and navigate. I appreciate all of the training that they offer for free. Support is always quick and helpful. #### Cons There seems to be a lot of glitches and slowness. They say it is cookies. It may be, but when it is bad it is a pain. #### Reasons for switching to Alleva Needed a better and more up to date program #### Vendor response Hi Codee, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. Replied June 2024 --- ### Good product - Overall rating: 3/5 - Reviewer: Christine S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I like that Alleva is very user-friendly and easy to navigate. #### Cons I do not like the Communication Logs portion of the system. You cannot go back and correct a mistake, or you cannot go back to an unfinished communication log to complete it. It will automatically save the log without a way to go back to complete it. It is not ideal for a busy office with distractions. #### Vendor response Hi Christine, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again. Replied April 2024 --- ### Alleva Review - Overall rating: 3/5 - Reviewer: Jeannette L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like using the EMR and look forward to more options and updates to the system. The customer service is sometimes hard to get ahold of, but they do make up for that with efforts in assisting with any problems #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like that it is user friendly. I also like that Alleva is responsive to our requests. If they can make something function better, then they will do it. #### Cons It is sometimes hard to get a response from customer service. Also, some work needs to be done in the medical department #### Vendor response Hi Jeannette, Thank you for the review. We appreciate the work you do for those in need of care. We appreciate the feedback so we can improve in the future. If there's anything we can do for you, please don't hesitate to reach out. Replied June 2024 --- ### Alleva Review - Overall rating: 5/5 - Reviewer: Amber B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, easy to learn. I like that is organized. #### Cons I did not like that you could not search clients in another program while you were in a different program. However, that has now been fixed. #### Vendor response Hi Amber, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. Replied April 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/alleva-profile/reviews/?page=2) --- Alleva Reviews, Pros and Cons - 2026 Software Advice