Alleva vs ChartLogic EHR
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
3.9 / 5
Value for Money
4.6 / 5
3.4 / 5
Customer Support
4.6 / 5
3.7 / 5
Functionality
4.4 / 5
3.7 / 5
Last Review Written
August 27, 2024
May 31, 2024
Pros/Cons
Pros
- Working with [sensitive content hidden] has been an absolute pleasure. They are knowledgeable, kind, and eager to help.
- The customer service is the best attribute to this software by far. The team at Alleva is always happy to help us in learning how to use their product and tailor the product itself to suit our needs.
- I like that the software is capable of many things and can be edited to fit each companies needs. I love that it autosaves everything.
Cons
- There are very many components that my agency does not use and so it's confusing to have to ignore so much of what is on our screen.
- It is frustrating to have the system glitch multiple times a shift - screens not populating with data already entered, at least daily a message saying there is a loading error.
- Have to logout and log back in. When you are trying to get meds to 60 people and you have to keep doing this - its annoying.
Pros
- Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately.
- This software is user friendly and easy to navigate. The customer service reps are Super nice and helpful too.
- We have always liked ChartLogic and recommend it highly. They stay on top of requirements for Meaningful Use and are always helpful to the customer.
Cons
- Admitted their fault in most of the problems, promised to reimburse me for the lost revenue, then completely stopped responding to emails and phone calls. Dont waste your money here.
- THese have to be fake glowing reviews. We have had nothing but trouble, failed roll outs, bad customer service from the start.
- Lost my practice $53,000 in 18 months due to timely filing denials and not paying attention to claim denials.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
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17 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
