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FollowMyHealth Software

8 reviews(2.0/5)
8 reviews(2.0/5)

FollowMyHealth is a cloud-based patient engagement tool. It caters to both patients and healthcare organizations. Primary features include email consultations, online appointments management, email reminders, EHR syncing and telemedicine.

It allows patients to access their medical information from a single access point. All patient-generated data flows directly back to the EHR to automatically populate medical records. It allows patients to submit requests and paperwork.

It allows patients to engage with the clinical workflow and follow compliant care plans. It enables care teams to influence lifestyle, behavior changes, send out alerts in case of noncompliance, manage readings/ results and deliver patient orders to their home.

It is compatible with Windows, Mac and Linux operating systems. Allscripts also offers a FollowMyHealth mobile app available for Android and iOS devices. Customer support is offered via email and over the phone. Other help options include online community and developer portal.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

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8 Reviews of FollowMyHealth

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  • Christine from Long Grove Psych Associates

    Specialty: Psychiatry & Psychology

    Number of employees: 2-10 employees

    August 2018

    Good software for basic Healthcare

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    This has saved a lot of time and frustrations for patients waiting on a phone call back!

    Pros

    I love the aspect of patients being able to email the providers instead of trying to get someone by phone. It is super convenient when questions come up and the office is closed, as you can email your questions and get an answer when the office opens. As a provider, it is nice to be able to email instead of trying to reach the patient by phone. Better time management.

    Cons

    Sometimes patients have a hard time logging in when needed. Not sure if that is a software issue or a person issue though.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Don from Public Safety

    Specialty: Other specialty

    Number of employees: 1 employee

    May 2018

    Great Idea but Poor Execution

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Online tools can be really helpful and save time for both patients and healthcare providers but sadly this one doesn't cut it. Simplify the navigation and most importantly resolve the out-of-date/lack of data issue and this could be a great tool.

    Pros

    Potentially could be very useful communication tool between patients and health care providers bur seriously lacks functionality making it difficult to navigate.

    Cons

    There appears to be a fatal flaw on how data gets updated (or not). I manage records for several patients and really want to like this system but I find that the data is so out-of-date and lacking that it is useless (e.g. previous conditions that were resolved years ago still show as active).The disconnect could be with the providers failing to send updated records but that probably speaks to the difficulty in using the system. It appears that the Chrome browser is not well supported but even in other browsers pop-up overlays frequently fail to load. The overall software design lacks intuitiveness and organization.

    This review was submitted organically. No incentive was offered
    Review Source

  • Cheryl from RadOnc

    Specialty: Hospital

    Number of employees: 5,001-10,000 employees

    April 2018

    Rad Onc

    Ease-of-use
    Functionality
    Quality
    Support

    Try making this software more like MyChart for patients.

    Pros

    NONE that I can think of. I wish there was, but there isn't, which is a shame. Maybe a complete overhaul would help.

    Cons

    Where do I begin?
    1- unable to connect to any healthcare providers
    2- unable to actually reach tech support. All there is for "tech support" is a knowledge base. And the knowledge base is small
    3- invitation that is sent, so patient can connect...the link is broken. Needs to be fixed
    4- completely and utterly not user friendly!!

    This review was submitted organically. No incentive was offered
    Review Source

  • Monica from Acupuncture with Monica

    Specialty: Alternative & holistic medicine

    Number of employees: 1 employee

    April 2018

    Difficult to use, clunky

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I would not recommend this product because it is not easy to use or visually appealing.

    Pros

    It is nice to see all of your health information in one place but this product does not offer a pleasing design and is organized weirdly.

    Cons

    It's difficult to click between screens, the mobile app is clunky, and it's hard to see your lab reports.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Esther from LifeLong Needs

    Specialty: Other specialty

    Number of employees: 1 employee

    April 2018

    Does Not Work Properly

    Ease-of-use
    Functionality
    Quality
    Support

    This company first needs to get this system functional before trying to get providers and patients to join. This is a system that collects the most personal information and one can't seem to get through to relevant parts of what the software is about.

    Pros

    There really isn't one to write of. I was hoping there would be. I wish I hadn't entered my SS# here

    Cons

    Unable to connect to any of my health care providers. Continuous spin & never takes you to the page.

    This review was submitted organically. No incentive was offered
    Review Source

  • Shae Lynn from ABC Pediatrics of Asheville

    Specialty: Pediatrics

    Number of employees: 11-50 employees

    February 2018

    Not the BEST program but it works

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This program was what was reccommended to use ith Allscripts. Sending out invites is very easy for patients under age 18 as well as adults.

    Cons

    When they do an upgrade it does not save your prior practice information. You constantly have to go and uncheck things you do not want to be seen. For example we have had many probles with the patient scheduling their own appt so we stopped this. In the last update it rechecked the appointment scheduling option. you have to delete patients and resend occationally because EHR will not cross over.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Kevin from The Good Health Group

    Specialty: Family medicine

    Number of employees: 2-10 employees

    February 2018

    Meaningless Use

    Ease-of-use
    Functionality
    Quality
    Support

    This is a totally useless piece of software and does not allow patients to download and access their own records.

    Cons

    Eveything. It doesn’t work. It doesn’t allow me to download my records. The profile is incomplete and there is no help to guide you through the useage. Not flexible at all.

    This review was submitted organically. No incentive was offered
    Review Source

  • Kelly from Zimmer Biomet

    Specialty: Other specialty

    Number of employees: 10,000+ employees

    October 2017

    The site does not work, does not recognize my physcian's office, no technical support phone number.

    Ease-of-use
    Functionality
    Quality
    Support

    There needs to be a phone number to call so you can speak with someone directly about the issues, not tutorials that are of no help.

    Pros

    Nothing at this point. If it doesn't work how can I tell you what I like about it? It is nonfunctional.

    Cons

    It is not user friendly. It does not connect with my physician's office and his office tells me it is the network's issue, not theirs. They send me email regarding my appointments and to "click here" and although I have created an account, there is nothing there. It is useless.

    This review was submitted organically. No incentive was offered
    Review Source
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